BUICK Complaints

View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2013 BUICK ENCLAVE
    - DALLAS, TX

    THE SERVICE AIR BAG LIGHT CAME ON. I TOOK IT TO INDEPENDENT AUTO SERVICE SHOP THEN THE DEALERSHIP, NEITHER COULD FIND ANYTHING WRONG WITH THEM. I WAS TOLD TO KEEP MOVING MY DRIVER SIDE SEAT UP AND BACK EVERY SO OFTEN...THAT MIGHT GET IT TO GO OFF. SERIOUSLY, THAT IS WHAT DEALERSHIP TOLD ME. SO, DURING OIL CHANGE I ASKED AUTO SHOP TO TAKE A LOOK AT SERVICE AIR BAG ISSUE. THEY SAID NO COMPUTER CODE CAME UP, SO I NEED TO TAKE IT TO THE DEALERSHIP. NOW I'M LEFT WITH A CAR THAT MIGHT KILL ME IN A CRASH, AND MY BEST BET TO SURVIVE CRASH IS TO 'TRICK' SENSOR BY MOVING MY DRIVER SEAT ' BACK AND FORTH EVERY SO OFTEN!'

    Source: NHTSA WEB SITE
  • 2014 BUICK VERANO
    - SPRINGFIELD, MO

    TL* THE CONTACT OWNED A 2014 BUICK VERANO. WHILE DRIVING APPROXIMATELY 30 MPH IN HEAVY RAIN, THE VEHICLE SLID AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2012 BUICK LACROSSE
    - CRYSTAL SPRINGS, MS

    DRIVING MY CAR WAS JUST GREAT ON MY 81ST DAY OF OWNERSHIP IT ALL CHANGED I WAS LEAVING A RED LIGHT IN VICKSBURG OFF THE INTERSTATE ONTO WARRENTON RD I EXPERIENCED LOSS OF ALL POWER TO EVERYTHING IN THE VEHICLE AND IF ANYONE IS FAMILIAR WITH THAT ROAD THE ARE HARDLY ANY ROOM TO PULL OVER SO BAD THAT IF I HAD A PASSENGER HEY WOULD HAVE TO CLIMB OVER TO THE DRIVER SIDE TO GET OUT OR ELSE SLIDE RIGHT INTO THE MISSISSIPPI RIVER, TALK ABOUT BAD TIMING WITH THE EXCEPTION FOR THE RADIO THE VEHICLE WOULD ONLY CLICK ONCE NO ABNORMAL SMELLS SMOKE OR ANYTHING THAT WOULD CAUSE ME TO THINK OF ANY ENGINE DAMAGE. AFTER HOURS OF WAITING THE TOW TRUCK CAME CHECKED THE CAR TRIED TO BOOST IT AND COULDN'T GET A CHARGE AFTER GETTING IT HOME I TOOK THE BATTERY TO THE ADVANCE AUTO PARTS TO CHARGE IT AND THEY SAID IT WAS A DEAD CELL SO J BROUGHT ANOTHER BATTERY GOT IT HOME JUST FOR IT TO CLICK STILL NO CRANK, IT'S PUSH TO START SO IT WAS JUST ONE SINGLE CLICK AND THE ENGINE LIGHT IS THE ONLY LIGHT ON THE DASH THAT WOULD ILLUMINATE. SO I CALLED ONSTAR THEY TOLD ME IT NEEDED TO BE TAKEN TO A DEALER IMMEDIATELY DUE TO A CHARGING ISSUE AFTER TAKING IT BACK TO THE DEALERSHIP THEY SAID IT'S THE MOTOR LOCKED UP WHICH IS OBSERD DUE TO THE FACT THERE WAS NO INDICATION OF IT DOING ANYTHING ABNORMAL BEFORE IT SHUT DOWN AND WITH IT BEING NEW I WAS TOLD IT WOULD SHUT DOWN BEFORE IT RAN HOT AND MESS UP THE ENGINE AND ALSO MAKES ME WONDER WHY IT WOULD EVEN BE CONSIDERED BECAUSE OF THE FACT OF THE ENGINE PROTECTION MECHANISM. NOW THE VEHICLE IS AT THE DEALERSHIP JUST SITTING THERE AND I HAVE NO WAY TO WORK AND STILL HAVE TO PAY CAR NOTE AND INSURANCE ON A VEHICLE I DON'T EVEN HAVE ACCESS TO ANYMORE. THE DEALERSHIP IS DIXON AUTO AND BODY SALES AND I'M STUCK WAITING WITH NOTHING TO LOOK FORWARD TO AS FAR AS A RIDE.

    Source: NHTSA WEB SITE
  • 2013 BUICK ENCLAVE
    - ST AUGUSTINE, FL

    MY 2013 BUICK ENCLAVE STARTED HAVING PROBLEMS BACK IN DECEMBER. WHEN I WAS DRIVING ALL OF THE SUDDEN THE CAR CHIMED ABOUT 3 TIMES THEN ALL THE SUDDEN THE DASHBOARD READ THE FOLLOWING: 1.ENGINE POWER IS REDUCED 2.SERVICE TRACTION CONTROL OFF 3.SERVICE STABILITRAK 4.THE ENGINE LIGHT COMES ON AT THE SAME TIME, THE ENGINE POWER STARTED TO DIE DOWN AND I WAS BARELY MOVING. IT WAS HARD TO STEER AND ALL POWER FUNCTIONS GREATLY REDUCED. ONCE I SHUT IT OFF AND RESTARTED THE CAR MY CHECK ENGINE LIGHT STAYED ON BUT IT SWITCHED FROM TRACTION CONTROL OFF TO TRACTION CONTROL ON. THEN I WAS ABLE TO CONTINUE DRIVING AGAIN. I BOUGHT THIS VEHICLE THINKING IT WAS A GOOD FAMILY CAR BUT NOW AFTER DEALING WITH THIS PROBLEM AND SEEING ALL THE COMPLAINTS ONLINE AND NOTHING BEING DONE, NO RECALL, I MADE A BAD CHOICE. MY CHILDREN WERE WITH ME WHEN THIS HAPPEND A FEW TIMES AND WE WERE ALMOST REAR ENDED BECAUSE OF IT. THE CAR LITERALLY STOPS WORKING. THIS IS A VERY DANGEROUS PROBLEM AND IS NOT UNCOMMON TO GMC VEHICLES. I DO NOT FEEL SAFE DRIVING THIS CAR. I DON'T UNDERSTAND WHY GMC HAS NOT IDENTIFIED THE PROBLEM. I AM TAKING IT TO NIMNICHT DEALERSHIP TOMORROW IN JACKSONVILLE. HOPEFULLY THEY HAVE SOME REAL ANSWERS BEFORE THIS CAR ENDS UP KILLING ME OR SOMEONE ELSE. VERY DISAPPOINTED GMC AFTER READING ALL THE COMPLAINTS AND NOTHING BEING DONE.

    Source: NHTSA WEB SITE
  • 2011 BUICK REGAL
    - ADRIAN, MI

    TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT TOOK THE VEHICLE TO SUBURBAN CHEVROLET OF CLINTON (1070 W US-12, CLINTON, MI 49236) WHERE THEY REPLACED THE CONTACT'S KEY. AFTERWARDS, THE SERVICE INDICATOR ILLUMINATED AND THE CONTACT EXPERIENCED DIFFICULTY STARTING THE VEHICLE WITH THE KEY. ALSO, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE STARTED TO JERK. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THEY WERE UNABLE TO DIAGNOSE OR REPAIR THE FAILURES. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,774.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 BUICK LACROSSE
    - ANNAPOLIS, MD

    TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHEN THE CONTACT STARTED THE VEHICLE, THE CHECK ENGINE AND SERVICE TRAC SYSTEM WARNING INDICATORS ILLUMINATED. ALSO, THE VEHICLE WOULD NOT EXCEED 15 TO 20 MPH WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE ACCELERATOR PEDAL WAS REPLACED, BUT THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STARTED AN INVESTIGATION. THE MANUFACTURER INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 99,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2019 BUICK ENCORE
    - BURNSVILLE, MN

    TL* THE CONTACT OWNS A 2019 BUICK ENCORE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACT HAD TO PUMP THE BRAKE PEDAL A FEW TIMES FOR IT TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO STILLWATER MOTORS (5900 STILLWATER BLVD N, STILLWATER, MN 55082, (651) 400-2908) ON APRIL 3, 2019 WHERE IT WAS DIAGNOSED THAT A NEW VACUUM PUMP NEEDED TO BE INSTALLED; HOWEVER, THE SAME CODES DID NOT APPEAR THE FOLLOWING DAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 3,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 BUICK LUCERNE
    - MINNETONKA, MN

    EXPERIENCED A CRANK NO START ON MY 2008 BUICK LUCERNE, DID SOME RESEARCH TO FIND THIS MAKE/MODEL/YEAR HAS A LONG HISTORY OF ISSUES WITH THE REAR ELECTRICAL CENTER DUE TO THE PLACEMENT UNDER THE BACK SEAT. THE FUEL PUMP RELAY FUSE WAS EXTREMELY BURNT AND NOTICED THE FUSE BOX WAS MELTED NEAR THE RELAY FUSE. BROUGHT MY CAR TO THE LOCAL BUICK DEALERSHIP AND THEY NOTIFIED ME A 10 YEAR "SPECIAL COVERAGE" WAS AVAILABLE ON THIS CAR BUT I WAS NEVER NOTIFIED OF THE ISSUE. I AM THE 2ND OWNER OF THIS VEHICLE. ENDED UP HAVING TO PAY FOR AN ENTIRE NEW REAR ELECTRICAL CENTER AND THE LABOR TO REPLACE IT (~$700). I CALLED GM CUSTOMER SERVICE AND THEY SAID THEY WOULDN'T BE ABLE TO DO ANYTHING ABOUT IT. IF THE ELECTRICAL BOX IS BEING BURNED AND IT'S DIRECTLY UNDER A SEAT I FEAR THIS IS A MAJOR SAFETY CONCERN. I BELIEVE THIS SHOULD HAVE WARRANTED A RECALL AND IT ABSOLUTELY SHOULD BE REQUIRED FOR GM TO NOTIFY THE CURRENT OWNER OF THE VEHICLE FOR THIS ISSUE.

    Source: NHTSA WEB SITE
  • 2012 BUICK REGAL
    - ROSEVILLE, IL

    FOR THE PAST YEAR MY VEHICLE IS CONSUMING A LARGE AMOUNT OF OIL. I HAVE TO ADD 2.5 QUARTS AFTER 1500 MILES OR SO. GENERAL MAINTENANCE IS ALWAYS DONE. IT WILL STALL AT STOP LIGHTS OR STOP SIGNS. WE HAVE CHANGED THE CAM SHIFT SENSORS AND SOLENOIDS DUE TO THE CODES THROWN. MY VEHICLE IS STILL USING 4 QUARTS BEFORE 3,000 MILES. I HAVE BEEN AT A STOP LIGHT ON HIGHWAY 34 AND MY CAR JUST STOPPED WHEN I WENT TO ACCELERATE. I WAS IN PEORIA AT A STOP LIGHT GOING UP HILL AND MY CAR STALLED 4 TIMES BEFORE I COULD GET IT TO START. ALL MY GAUGES JUST DROP. MY OIL LIFE DOES NOT READ PROPERLY IT ALWAYS SAYS I'M OVER 50%. I CHECK MY OIL REGULARLY JUST TO TRY AND PREVENT ANY OTHER ISSUES COMING ARISE.

    Source: NHTSA WEB SITE
  • 2015 BUICK ENCORE
    - NIXA, MO

    PASSENGER AIRBAG DOES NOT ALWAYS ACTIVATE. THE LIGHT INDICATING THAT THE PASSENGER AIRBAG HAS BEEN ACTIVATED DOES NOT ALWAYS TURN ON WHEN THE SEAT IS IN USE. IT DOESN'T MATTER IF THE CAR IS MOVING OR STATIONARY. IT ALSO DOESN'T MATTER WHO IS SITTING IN THE SEAT, MEANING IT COULD WORK FOR THE PERSON ONE DAY AND NOT THE NEXT. .

    Source: NHTSA WEB SITE