BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2010 BUICK ENCLAVE- NORTHVILLE, MI
WHAT WAS HAPPENING WAS THE CAR WOULD JUST START DOWNSHIFTING BY ITSELF, SPEED WAS DRASTICALLY REDUCED. IT DIDN'T MATTER HOW FAST OR SLOW I WAS GOING BUT IT DID HAPPEN ON THE EXPRESSWAY AND I WENT FROM 65MPH TO 40 MPH IN A MATTER OF SECONDS. HAD BEEN HAPPENING FOR A YEAR AND HAS BEEN TO THE DEALER 5 TIMES, THIS LAST TIME THEY HAD IT FOR 7 WEEKS AND REQUIRED GM TECH CENTER SUPPORT TO FINALLY GET IT FIXED. THIS WAS NOT ONLY A SAFETY ISSUE BUT ALSO A FIRE HAZARD. FOLLOWING IS THE FIX: NEC TO CHECK OTHER DATA CIRCUITS THAT MIGHT BACK FEED INTO HIGH SPEED CIRCUIT. FOUND CIRCUIT #6060 BACK FEEDING IN TO CIRCUIT 2500 CAUSING ITERMITTENT COMMUNICATION LOSS. FOUND CIRCUIT OVERLOAD AT CONTACT POINT G110. WAS SERVING AS A CONTACT POINT FOR NINE CIRCUITS AND OVERHEATING, CAUSING HIGH RESISTANCE AND LOSS OF DATA COMMUNICATION AT TIMES. NECESSARY TO SEPARATE INTO 2 CONTACT POINTS TO REDUCE LOAD AND PREVENT OVERHEATING AND HIGH RESISTANCE THAT WAS CAUSING DATA CIRCUIT BACKFEEDING AND DATA LOSS. THEY SHOWED ME THE CIRCUIT WITH THE 9 WIRES THAT THEY REMOVED AND IT WAS ALL MELTED AND BURNT. NOT ONLY DID THE DRASTIC AND SUDDEN REDUCTION OF POWER CREATE A VERY UNSAFE SITUATION THE OVERHEATING OF THE CIRCUIT, BURNING AND MELTING OF WIRES CREATED A HUGE FIRE POTENTIAL.
Source: NHTSA WEB SITE -
2011 BUICK REGAL- FORT WORTH, TX
'TAKATA RECALL' LOW BEAM HEADLIGHTS STOPPED WORKING. BUT HIGH BEAM WORKS JUST FINE.
Source: NHTSA WEB SITE -
2013 BUICK LACROSSE- CORDOVA, TN
COMPLETE BLACKOUT OF MONITOR (NAVIGATION SCREEN) INCLUDING REAR VIEW CAMERA WHILE WHILE DRIVING ON CITY STREETS AND HIGHWAYS AND HAPPENED ONCE DURING STARTUP OF VEHICLE. SOMETIMES BEFORE BLACKOUT VERTICAL LINES APPEAR. ESTIMATED TIME OF BLACKOUT HAS LASTED MORE THAN ONE MINUTE AND I HAVE HAD TO PULL OVER UNTIL IT APPEARS. I HAVE HAD PASSENGERS IN THE VEHICLE WHO HAVE WITNESSED THIS OCCURRENCE. I HAVE TAKEN MY VEHICLE MAYBE 2 OR 3 TIMES TO THE BUICK DEALERSHIP, THE LAST TIME THEY REPLACED THE FULL MONITOR, AS THEY COULD NOT FIND WHAT WAS CAUSING THE PROBLEM. THE PROBLEM IS STILL OCCURRING AND EVEN WORSE BECAUSE ITS HAPPENING MORE FREQUENTLY. I AM GOING TO THE BUICK DEALERSHIP TOMORROW ABOUT THIS AND A NEW PROBLEM WITH THE SEATS NOT HEATING UP, WHICH WAS NEVER A PROBLEM UNTIL THE SCREEN BLANKED OUT ONE NIGHT. I'M SUSPICIOUS IF THIS IS RELATED TO WHATEVER IS CAUSING THE PROBLEM WITH THE MONITOR. THERE MAY BE SOME WIRING/COMPUTER/TECHNICAL GLITCH WHICH NEED TO BE INVESTIGATED. I HOPE THE NHSA WILL INVESTIGATE THIS ISSUE, AS I CONSIDER IT A SAFETY HAZARD. A RESPONSE BACK WOULD BE APPRECIATED.
Source: NHTSA WEB SITE -
2010 BUICK ENCLAVE- DULUTH, GA
HELLO, WE HAVE JUST PURCHASED A USED 2010 ENCLAVE BUICK ABOUT THREE MONTHS AGO AND HAVE JUST HIT THE 80,000 MILE MARK AND MY ENGINE LIGHT TURNED ON AND THE DIAGNOSIS FOR THIS VEHICLE IS P0008. ON LINE THEY SHOW THE PREVIOUS MODELS TO MINE WHERE ALL RECALLED FOR THIS CODE ISSUE. MY CONCERN IS WAS THIS ISSUE FIXED FOR THESE NEWER MODELS OR IS THIS SOMETHING THAT WILL BE RECALLED IN THE FUTURE JUST LIKE THE OLDER MODELS DID. THERE ARE OTHERS CONCERNED WITH THIS SAME ISSUE SO I'M AWARE THAT WE ARE NOT THE ONLY ONES. THANKS YOU, P.S VERY HOPEFUL SOMEONE CAN HELP WOULD HATE TO SPEND ALL THAT MONEY ON A VEHICLE WE HAVE RECENTLY PURCHASED AND DOES NOT HAVE TOO MANY MILES.
Source: NHTSA WEB SITE -
2008 BUICK ENCLAVE- MINNETONKA, MN
COMPLETE ENGINE POWER REDUCTION AUTOMATICALLY CASING CAR INSTANTLY TO DROP FROM 65 MPH DOWN TO 25 MPH IN THE MIDDLE OF A 4 LANE HIGHWAY. LOST ALL POWER STEERING ABILITY AND NOT ABLE TO TURN CAR AND ALMOST DROVE INTO TREES BEFORE IT CAME TO A STOP. I HAD TO HAVE AAA COME AND TOW MY CAR TO WALSER BUICK GMC IN BLOOMINGTON, MN
Source: NHTSA WEB SITE -
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2016 BUICK ENVISION- COLORADO SPRINGS, CO
WHEN I PUSH THE PUSH-START BUTTON, THE VEHICLE MAKES A GRUNTING NOISE, BUT IT DOES NOT START. ALL THE LIGHTS COME ON AND STAY ON INCLUDING THE "CHECK ENGINE LIGHT." IT HAS HAPPENED FOUR TIMES. IT HAPPENED THREE TIMES WHEN THE VEHICLE WAS PARKED IN THE GARAGE, AND ONCE WHEN THE VEHICLE WAS AT A PARKING LOT. THE VEHICLE HAS BEEN TOWED TWICE TO A DEALER; HOWEVER, AFTER THE VEHICLE IS THOROUGHLY CHECKED, THEY DON'T FIND ANYTHING WRONG WITH IT. APPARENTLY, THERE IS NO TRACE OF THE PROBLEM IN THE MEMORY OF THE VEHICLE. ON 5 OCTOBER, I WAS READY TO GO TO WORK, BUT THE VEHICLE DID NOT START. THIS WAS THE FIRST TIME THAT THE VEHICLE WAS TOWED TO THE DEALER, THE SERVICE MANAGER TRIED TO START THE VEHICLE BUT IT WOULD NOT START. THE VEHICLE SPEND THE NIGHT AT THIS DEALER, BUT WHEN THE MECHANIC LOOKED AT IT THE FOLLOWING DAY, IT STARTED RIGHT AWAY AND THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE MILEAGE ON THE VEHICLE WAS 4357. ON 20 NOVEMBER 2017, I DROVE TO WORK, AND AFTER A COUPLE OF HOURS, I NEEDED TO RUN AN ERRAND, BUT THE VEHICLE WOULD NOT START. ONCE AGAIN, THE VEHICLE WAS TOWED TO THE CLOSER DEALER. WE ARRIVED AT ABOUT 5 MINUTES BEFORE THEY CLOSED. THE FOLLOWING DAY, THE MECHANIC TOOK A LOOK AT THE VEHICLE, BUT HE COULD NOT FIND ANYTHING WRONG WITH IT. THE MILEAGE ON THE VEHICLE WAS 5359. GM DID CALL THIS DEALER AND OFFER SOME TYPE OF SUPPORT TO REPLICATE THE PROBLEM; HOWEVER, THE PROBLEM COULD NOT BE REPLICATED. SINCE IT HAS BEEN FOUR TIMES THAT THE VEHICLE HAS LEFT ME STRANDED, I DON'T FEEL SAFE. I DO NOT HAVE PICTURES, BUT I DO HAVE SMALL VIDEO CLIPS OF THE LAST TWO INCIDENTS.
Source: NHTSA WEB SITE -
2013 BUICK REGAL- POMPTON PLAINS, NJ
TL* THE CONTACT OWNS A 2013 BUICK REGAL. WHILE THE DRIVER ATTEMPTED TO PARALLEL PARK, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO TWO PARKED VEHICLES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DAMAGED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO THE DEALER (DALESSIO CHEVROLET BUICK IN BOONTON, NJ, 973-334-2000) WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT IT WAS AN UNKNOWN ISSUE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 BUICK RENDEZVOUS- WEST PALM BEACH, FL
TL* THE CONTACT OWNS A 2004 BUICK RENDEZVOUS. THE CONTACT STATED THAT THERE WAS A PREMATURE FAILURE WITH THE RACK AND PINION, AND THERE WAS A LOUD NOISE CONCERNING THE STEERING COLUMN. AN INDEPENDENT REPAIR SHOP REPLACED THE PART AND, LESS THAN FIVE DAYS LATER, THE STEERING WHEEL WAS TIGHT AND DIFFICULT TO TURN PROPERLY. THE INDEPENDENT REPAIR SHOP DETERMINED THAT THE PART WAS FAULTY. THE DEALER (SCHUMACHER BUICK GMC OF WEST PALM BEACH, 541 N LAKE BLVD, WEST PALM BEACH, FL 33408, (561)-842-1595) REPLACED THE RACK AND PINION. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2016 BUICK LACROSSE- HASTINGS, NE
I HAD PARKED IN THE VISITORS PARKING SPACE AT THE NURSING HOME. I WANTED TO STRAIGHTEN MY CAR IN THE SPACE. WHEN I PUT IT IN REVERSE, MY CAR LUNGED FORWARD AT AN UNCONTROLLABLE FAST SPEED, WENT ACROSS THE SIDEWALK, HIT THE VISITORS PARKING SIGN, WENT ACROSS SOME GRASS, ACROSS THE MAIN SIDEWALK TO THE BUILDING, ACROSS SOME MORE GRASS, HIT THE VISITORS PARKING SIGN ON THE OTHER SIDE, AND ACROSS THE SIDEWALK. I FINALLY GOT IT STOPPED IN THE PARKING LOT BY APLYING THE BRAKE. SINCE MY WHEELS WERE TURNED TO PARK, THE CAR MADE A COMPLETE CIRCLE WITH THE WHEELS STILL TURNED. I BELIEVE THERE IS A DEFECT IN THIS VEHICLE WHICH COULD CAUSE A CRASH OR CAUSE A DEATH!. I WAS FORTUNATE THIS TIME! WHEN WILL IT HAPPEN AGAIN?. CONSEQUENTLY WE HAVE A CAR WHICH WE ARE AFRAID TO DRIVE. I BELIEVE THERE IS A DEFECT OF SOME KIND WHICH CAUSED MY ACCIDENT. THIS IS A BUICK LACROSSE 2016 WITH LESS THAT 5,000 MILES ON IT.
Source: NHTSA WEB SITE -
2016 BUICK LACROSSE- GREEN OAKS, IL
FROM STANDING STOP OR WHILE IN MOTION AT HIGHWAY SPEEDS, STOMP THE ACCELERATOR TO COMMAND IMMEDIATE ACCELERATION: ACCELERATOR SOMETIMES STICKS IN WIDE OPEN THROTTLE RESULTING IN UNINTENDED SUSTAINED ACCELERATION. FIRST COUNTER-MEASURE TRIED - SLAP THE GEAR SELECTOR HANDLE TO NEUTRAL POSITION; HOWEVER, ENGINE REMAINS IN WOT CONDITION. SECOND COUNTER-MEASURE - PUSH THE ENGINE OFF SWITCH AND COAST TO A STOP. THIRD COUNTER-MEASURE - STOP THE ACCELERATOR PEDAL AGAIN UNTIL IT COMES UN-STUCK. IN LIGHT OF THE EFFECTIVENESS OF COUNTER-MEASURE #3, I BELIEVE THE FAULT IS IN THE LINKAGE FROM THE ACCELERATOR PEDAL TO THE THROTTLE CONTROL - PROBABLY IN THE ACCELERATOR PEDAL LINKAGE ITSELF.
Source: NHTSA WEB SITE