BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2008 BUICK ENCLAVE- DUNMORE, PA
WARNING LIGHTS FOR AIR BAGS ON DASH (EXCLAMATION MARK) KEEPS ON SHOWING, ALSO WHEN STARTING VEHICLE IT STATES "SERVICE AIR BAGS" DID NOT FIND IT ON ANY RECALL, PURCHASE VEHICLE FEB 2017
Source: NHTSA WEB SITE -
2015 BUICK ENCLAVE- COMMERCE, MI
FORWARD COLLISION ALERT DOES NOT FUNCTION DESPITE BUICK DEALER'S INSPECTION AND ASSURANCE "IT'S WORKING PROPERLY." TRAVELING OVER 3,500 MILES RECENTLY, HAD TWO INCIDENTS WHERE TRAFFIC CAME TO A DEAD STOP OR WE WERE CUT OFF AND THE FRONT END COLLISION ALERT SHOULD HAVE EMITTED A WARNING -- WE WERE TRAVELING OVER 25 MPH -- AND IT DID NOTHING. TOOK TO THE GM/BUICK DEALER IN FT. LAUDERDALE, FL FOR INSPECTION/SERVICE AND WAS TOLD THERE WAS NOTHING WRONG WITH THE CAR, IT HAD "OLD TECHNOLOGY". AGAIN, ON HE DRIVE FROM FLORIDA TO MICHIGAN, THE ALERT NEVER GAVE ANY WARNINGS WHEN TRAFFIC CAME TO A SUDDEN STOP OR WE WERE CUT OFF ON THE ROADWAY. GM/BUICK SOLD US A SAFETY FEATURE THAT SIMPLY DOES NOT WORK AND THEIR RESPONSE IS TO "BUY A NEWER BUICK WITH NEWER TECHNOLOGY." BAD BUSINESS, BAD FOR CONSUMER SAFETY, AND FALSE AND MISLEADING REPRESENTATION THAT WE HAVE A SAFETY FEATURE THAT DOES NOT APPEAR TO WORK.
Source: NHTSA WEB SITE -
2013 BUICK LACROSSE- NORCROSS, GA
TRANSMISSION SHIFTS DOWN BY ITSELF WHEN DRIVING OR SWITCHES GEARS. TOOK TO RICK HENDRIX BUICK IN DULUTH, GA FOR SERVICE AND THEY SAID NOTHING WAS WRONG WITH IT. POWER SHORTLY AFTERWARDS WENT OUT AND I HAD TO REPLACE THE ENTIRE POWER STEERING SYSTEM. ALSO CHANGE CAR BATTERY BUT IT CONTINUES TO GRADUALLY LOSE POWER AND GIVES OF A TYPE OF BURNING BURNING SMELL
Source: NHTSA WEB SITE -
2013 BUICK LACROSSE- BALTIMORE, MD
WAS AT A STOP LIGHT GETTING READY TO PULL OFF CAR LOST ALL POWER INCLUDING RADIO, WAS ALMOST REAR ENDED. I WAS ON A CITY STREET. ALSO NO MATTER WHAT TYPE OF WINDSHIELD WIPER I HAVE PUT ON THIS CAR. THEY DON'T SEEM TO KEEP THE WINDSHIELD CLEAR.
Source: NHTSA WEB SITE -
2015 BUICK ENCORE- LAMESA, TX
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. THE CONTACT STATED THAT THE TINT ON THE FRONT WINDSHIELD AND TWO FRONT WINDOWS DID NOT PREVENT EXCESSIVE HEAT FROM ENTERING THE VEHICLE. THE SUNLIGHT BURNED THE CONTACT'S ARMS AND PRODUCED BLISTERS WHILE SHE WAS OPERATING THE VEHICLE. MEDICAL ATTENTION WAS NOT REQUIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 0.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2008 BUICK LACROSSE- GRETNA, FL
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TALLAHASSEE FORD LINCOLN (LOCATED AT 243 N MAGNOLIA DR, TALLAHASSEE, FL 32301 850-878-4855), WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER SENT THE CONTACT TO DALE EARNHARDT JR. BUICK GMC CADILLAC (LOCATED AT 1850 CAPITAL CIRCLE NE, TALLAHASSEE, FL 32308) WHERE IT WAS DIAGNOSED WITH A DEFECTIVE AIR BAG SENSOR. THE CONTACT STATED THAT HE TOOK THE DIAGNOSTIC REPORT BACK TO TALLAHASSEE FORD SINCE THE VEHICLE WAS RECENTLY PURCHASED THERE AND HE WANTED THEM TO PAY FOR THE REPAIRS. THE CONTACT WAS INFORMED BY THE SALES REPRESENTATIVE THAT THEY WOULD NOT PAY FOR THE AIR BAG SENSOR REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2001 BUICK REGAL- RICHMOND, VA
TL* THE CONTACT OWNED A 2001 BUICK REGAL. WHILE THE VEHICLE WAS PARKED ON A LOCAL STREET, IT CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A PASSERBY NOTICED THE VEHICLE WAS ON FIRE AND CONTACTED THE FIRE AND POLICE DEPARTMENTS. A FIRE AND A POLICE REPORT WERE FILED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 BUICK ENCLAVE- LANSING, MI
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE DRIVING OVER 65 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHOOK AND RATTLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIMING CHAIN WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 144,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2014 BUICK ENCORE- HUNTINGTON STATION, NJ
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. WHILE THE VEHICLE WAS STOPPED IN THE DRIVE GEAR AND THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SHOOK AND SURGED FORWARD. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO SUN BUICK GMC (3333 SUNRISE HIGHWAY WANTAGH, NY 11793), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT FOUND SERVICE BULLETIN: PI0928C ON THE NHTSA WEBSITE, BUT THE DEALER FAILED TO REPAIR THE VEHICLE EVEN THOUGH THE VEHICLE WAS STILL UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE DEALER'S FAILURE TO SERVICE THE VEHICLE. THE CONTACT MENTIONED THAT THE ISSUE HAD BEEN ONGOING SINCE PURCHASING THE VEHICLE IN AUGUST OF 2014. THE FAILURE MILEAGE WAS APPROXIMATELY 10.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 BUICK LUCERNE- WOODVILLE, GA
MY ALTENATOR STOPPED WORKING AND AFTER IT WAS REPLACED MY FUSE BOX WOULD NOT READ NOR WOULD MY CAR CRANK. SO I HAD IT TOWED TO A BUICK DEALERSHIP WHERE I THOUGHT ALL OF MY PROBLEMS WOULD BE SOLVED. THEY REPLACE MY FUSE BOX WITH A USED ONE BECAUSE THE BOX HAS BEEN DISCONTINUED THIS WAS IN APRIL 2017 IT IS NOW MAY 2017 AND I'VE HAD A DIAGNOSTIC TES RAN ON IT BECAUSE MY FANS STOPPED WORKING CAUSING MY NOTHSTAR MOTOR TO OVERHEAT. THE DIAGNOSTIC DETERMINED THAT FUSE BOX IS WHAT'S CAUSING ALL OF MY PROBLEMS. EVERY CODE LED STRAIGHT TO THAT SAME FUSE BOX. MY VEHICHEL WAS ON AND STATIONARY WHEN ALL OF A SUDDEN MY POWER STEERING CONNECTOR CRACKED AND ALL OF MY FLUIDS STARTED TO LEAK OUT FROM A RESULT OF OVERHEATING AND THE CONNECTORS BEING MADE OF PLASTIC AND BASICALLY WEARING FROM THE HEAT.
Source: NHTSA WEB SITE