BUICK Complaints

THERE WAS AN OIL SMELL WHILE MY CAR WAS RUNNING AND THE PASSENGER SIDE OF THE DEFROST STOPPED WORKING. I TOOK THE VEHICLE INTO MY MECHANIC. MY MECHANIC TOLD ME THAT THERE WAS A LOT OF OIL LEAKING ONTO THE ENGINE AND IT WAS NOT SAFE TO DRIVE IT UNTIL THIS LEAK WAS FIXED. I LEFT THE CAR AT HIS SHOP WHILE THE PARTS WERE ORDERED. I LEARNED OF THE GM RECALL OF THE 3800 SERIES ENGINE (OIL SEEPING THROUGH VALVE COVER GASKETS AND CAUSING ENGINE FIRES) AND ASKED MY MECHANIC IF THIS WAS THE SAME OIL LEAKING PROBLEM AND WHY WASN'T THE MODEL, THE 2001 BUICK LESABRE, PUT ON THE RECALL LIST BECAUSE IT HAS THE 3800 SERIES ENGINE IN IT. HE DID NOT KNOW, SO I CALLED GM AND ASK WHY THIS MODEL WASN'T LISTED IN THE RECALL. THE GM SUPPORT STAFF SEARCHED MY VIN NUMBER AND SAID THAT THIS MODEL IS NOT COVERED UNDER THE RECALL. I DECIDED TO CONTINUE WITH THE REPAIR OF THE OIL LEAK, AND MY MECHANIC ORDERED NEW VALVE COVER AND GASKET PARTS. MY MECHANIC INFORMED ME THAT THE PARTS WERE ON BACK ORDER DUE TO THE RECALL AND THERE WOULD BE A WAITING PERIOD. AFTER A FEW WEEKS MY MECHANIC CALLED AND SAID THAT THE PARTS WERE IN AND THAT HE WOULD START THE WORK THE NEXT DAY. THE FOLLOWING DAY I RECEIVED A CALL FROM MY MECHANIC THAT AS THEY STARTED THE CAR TO MOVE IT FROM PARKING LOT INTO THE WORK BAY THERE WAS A LOUD POP AND SMOKE CAME OUT FROM UNDER THE HOOD. THEY LIFTED THE HOOD, THE ENGINE WAS ON FIRE SO THEY EXTINGUISHED THE FIRE WITH FIRE SUPPRESSION IMMEDIATELY AND NOTIFIED ME. I CALLED THE GM SUPPORT STAFF BACK TO LET THEM KNOW THAT MY ORIGINAL COMPLAINT OF AN OIL LEAK HAD PROGRESSED TO AN ENGINE FIRE WHILE WAITING FOR THE PARTS TO ARRIVE AND THE REPAIR TO BEGIN. THE CAR HAD BEEN PARKED FOR SEVERAL WEEKS, STATIONARY IN THE PARKING LOT PRIOR TO STARTING IT BEFORE THE POP-SOUND AND FIRE. *TR

TL* THE CONTACT OWNS A 2001 BUICK REGAL. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOST POWER AND THE STEERING WHEEL TIGHTENED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. SMOKE AND FLAMES APPEARED UNDER THE HOOD. THE FIRE WAS EXTINGUISHED BY THE POLICE AND A POLICE REPORT WAS FILED. THE CONTACT WAS INJURED, BUT DID NOT RECEIVE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 155,000.

DRIVING VEHICLE ON ROAD IN SUBDIVISION WHEN GAS PEDAL BECAME STUCK AND CAR ACCELERATED OUT OF CONTROL STRIKING A GARAGE DOOR AND WALL WITH GREAT IMPACT. AIR BAGS DID NOT DEPLOY. DRIVER ESCAPED WITH MINOR INJURIES. CAR WAS TOTALED. NO ELSE IN CAR. *TR

TAKATA RECALL, WHILE DRIVING AT NIGHT THE LOW BEAM HEADLAMPS GO OFF. THIS HAS HAPPENED SEVERAL TIMES STARTING IN 2011 BUT HAVE COME BACK ON UNTIL 10/14/2016, WHILE DRIVING AT NIGHT ON A BUSY CITY STREET. NOW THE LOW BEAMS DO NOT WORK AT ALL. THE RECALL DESCRIPTION MATCHES TO WHAT IS HAPPENING TO MY 2006 BUICK LACROSSE WITH THIS PROBLEM. I HAVE CONTACTED THE LOCAL BUICK DEALER INFORMED ME MY CAR VIN # IS NOT ON THEIR RECALL LIST. *TR

TL* THE CONTACT OWNS A 2000 BUICK PARK AVENUE. AFTER THE VEHICLE WAS STARTED, THE MANIFOLD EXPLODED AND CAUSED THE ENGINE TO CATCH FIRE. THE CONTACT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

THE HDM MODULE FAILED LEAVING NO LOW BEAMS WHILE DRIVING IN A RURAL AREA AT NIGHT. VIN WAS NOT COVERED BY THE RECALL ALLOWING BUICK TO IGNORE THE PROBLEM AND LEAVE THE OWNER TO PAY. *TR

WITHOUT ANY WARNING SIGNALS OUR TIMING CHAIN STRETCHED AND SLIPPED ON OUR 2010 BUICK ENCLAVE. IT CAUSED SIGNIFICANT DAMAGE TO THE ENGINE. THE ENGINE COMPLETELY DIED WHILE IN MOTION, STOPPING THE VEHICLE FROM MOVEMENT IN THE MIDDLE OF THE ROAD. I WAS LUCKILY ON A COUNTRY DIRT ROAD WITHOUT MUCH TRAFFIC, OTHERWISE THIS COULD HAVE GONE VERY BAD ON THE HIGHWAY OR INTERSTATE. THE 2007- 2009 BUICK ENCLAVE HAS THIS SAME KNOW ISSUE WITH A RECALL, AND FROM WHAT I HAVE BEEN TOLD BY OUR MECHANIC THE PARTS USED IN THE 2010'S ARE THE SAME. IT IS IRRITATING THAT THERE HAS NOT BEEN A RECALL WITH THE 2010 AND LATER, I'VE SEEN SEVERAL REPORTS OF THE 2010 HAVING THE SAME ISSUES. I HAVE NOT RECEIVED MY CAR BACK FROM THE REPAIR SHOP, BUT CAN PROVIDE A INVOICE ONCE ONE IS AVAILABLE TO ME. *TR

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, "DON'T TAKE YOUR EYES OFF THE ROAD " BEGAN TO FLASH ON THE MESSAGE BOARD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE CONTACT WAS INFORMED THAT THE MESSAGE WAS ONLY SUPPOSED TO DISPLAY DURING VEHICLE START UP. IT WAS DIAGNOSED THAT A MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50. ...UPDATED 12/28/16 *BF UPDATED 01/03/17.*JB

2011 BUICK LACROSSE (60,000 MILES - PROPERLY MAINTAINED BY 73 YEAR OLD MAN) BROKE DOWN ON INTERSTATE HWY. WHILE VACATIONING IN KNOXVILLE, TN - BUICK BEGINS TO STALL AND THE ENGINE LIGHT CAME ON (WAS FLICKERING AND NO ACCELERATION). WE STOPPED IMMEDIATELY AT A GAS STATION AND CALLED AAA - WHO TOWED US TO A CERTIFIED AAA REPAIR/TOW COMPANY. WE INITIALLY SUSPECTED IT WOULD BE THE FUEL PUMP OR FILTER . MECHANIC IN KNOXVILLE WHO IS A ASE CERTIFIED MECHANIC FOR 40 YEARS SAID IT WASN'T THE FUEL PUMP SO HE PUT HIS DIAGNOSTIC TESTER AND DETERMINED THERE WERE MORE PROBLEMS AND STARTED TO TAKE APART THE ENGINE....AND FOUND THE MAIN VALVES WERE BROKEN AND FELL INTO THE PISTONS. ENGINE FAILURE AND HE SAID IN HIS 40 YEARS THIS HAD HAPPENED ONLY 3 TIMES BUT NOT ON A 2011 CAR WITH ONLY 60,000 MILES. HE SAID IF WE WOULD HAVE CONTINUED DRIVING, THE WHOLE ENGINE WOULD HAVE BLOWN UP. CALLED THE LOCAL BUICK DEALERSHIP AND FOUND OUT NO RECALL, NOR DID WE HAVE THE EXTENDED WARRANTY (A BIG MISTAKE - AND WE LOVED THE LACROSSE THINKING IT WOULD LAST A LONG TIME). LOOKED UP BLUE BOOK VALUE - WORTH $11,000 (WITH RUNNING ENGINE) AND A NEW ENGINE WOULD BE APPROX. $8,000 AND WOULD TAKE A WEEK TO REPLACE. SOLD THE CAR TO THE MECHANIC IN KNOXVILLE, TN) AND PURCHASED A NEW TOYOTA AVALON IN KNOXVILLE. VERY VERY DISAPPOINTED IN G.M. *TR

TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE REFUELING THE VEHICLE, THE CONTACT NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE ENGINE COMPARTMENT CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 226,000.