CADILLAC Complaints

Rear toe arms are malfunctioning barely drive vehicle on 54342 mileage on vehicle. Having to do with steering jeopardize Leicester on my and my family. VMy vehicle has been inspected. This issue has been inspected by Cadillac mechanics and indicated needs immediate attention. No indicator lights were illuminated to inform me of danger. I am impalled about this situation and I shouldn’t be charged for this mechanical default.

Complete engine shutdown without warning. Vehicle at Cadillac of Las Vegas in Nevada for inspection purposes. Vehicle came to stop in 45 to 50 mph traffic with strong possibility of rear end collision. Vehicle was being driven in inner lane of four lane highway with no way to get to far right lane. No shoulders on [XXX] and close to [XXX] to get off of highway. Rush hour traffic with rear end collision possibility. Onstar called Las Vegas Metro police department for assistance. Policemen parked there squad vehicle behind ours with their lights flashing to prevent a rear end collision. Vehicle has been diagnosed by dealer with a seized engine. New engine ordered on January 13 2025. Engine on back order with no expected delivery date. No warning lights or messages that engine was malfunctioning in any manner prior to shut down. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

my wife was driving down the road late at night and the engine turned off and all the lights inside the car (dash lights, etc) and outside the car turned off...it was super scary. no warning lights came on before this happened...there was no warning given by the car that something was wrong. Got the car to the dealership and the dealer diagnosed it with a blown engine. this failure could have caused death or injury if there were other cars/people around.

The headlights on low beam , have become too dim. we have replaced the bulbs , but they did the same thing. Low beam visibility is definitely a safety issue. Took the vehicle to a body shop, and they concluded the whole light assembly would need replacement, to remedy the issue. No warning lights or messages have ever appeared. We had them replace both light assemblies, and the problem was resolved. We feel it should be a warranty issue.

The contact owns a 2022 Cadillac Escalade. The contact stated while driving 75 MPH, the contact noticed a loud roaring sound and the vehicle lost motive power. The contact stated that the vehicle rolled over to the shoulder of the road. In addition, there were several warning lights illuminated. The contact stated that the failure occurred while driving out of state and towing a trailer. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made of the failure and a case was filed. The failure mileage was approximately 27,000.

The contact owns a 2024 Cadillac Escalade. The contact stated while starting the vehicle, the contact heard a loud ticking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.

The contact owned a 2023 Cadillac CT5. The contact stated that while exiting the highway on the far right lane on a 2-lane exit at 45 MPH, a message appeared on the instrument panel that read "Steering assistance reduced, drive with care" and "Service Power Steering". The contact stated that he was driving the vehicle while his son was seated in the passenger seat when the crash occurred. The contact attempted to veer into the left lane when the steering wheel seized causing the contact to crash into the rear bumper of the vehicle in front. There was no property damage. The air bags did not deploy. The vehicle was not towed. A police report was not filed. The contact stated that he and his son did not suffer injuries and that the other vehicle involved did have two individuals who reported injuries, the injuries sustained were unknown and whether they received medical attention was unknown. The contact drove his vehicle to his residence, and from there the vehicle was towed to a local autobody shop where the vehicle was not diagnosed, however, it was inspected, and the contact was advised that the vehicle was a total loss. The vehicle was not repaired. The contact mentioned that before the crash, the transmission failed and was replaced by the dealer where a buyback negotiation was pending. The manufacturer was notified of the failure. The approximate failure mileage was 19,480.

My 2023 engine failed while traveling at highway speeds on the Taconic parkway. I was traveling with my entire family and the car lost all motor power. I was able to control the car to get it off the road but it was extremely dangerous. It could have caused a massive accident. After several hours and being left stranded without a vehicle the car was towed to Cadillac. A few days later they determined it was engine failure. The dealer had not been helpful at all and put me in a much smaller suv through hertz explaining it will be at least 3-5 months without the vehicle. The car has 14,799 miles on it

While my wife was driving on the Pennsylvania Turnpike, her vehicle suddenly shut off without warning. Since there was no shoulder, she had to coast to find a safe place to pull over. All the dashboard lights came on, indicating what appeared to be an electrical issue. She attempted to restart the vehicle several times, but only received a message stating, “Battery low, needs charge.” She contacted OnStar, expecting prompt assistance, but the experience was far from what’s advertised. She waited a total of 45 minutes just to speak with someone, only to be transferred to another representative. Despite having paid for OnStar services when we purchased the vehicle, they refused to cover the towing charges because she was on a private highway, forcing her to pay out of pocket for a service we had already purchased. During this time, it was extremely cold and windy. My 5-year-old daughter and wife waited about an hour and a half for the tow truck to arrive, and then an additional two hours while the driver secured the vehicle onto the flatbed. Since the car was completely dead, they had no heat the entire time. When they stepped out of the car so the tow truck driver could load it, they discovered they couldn’t get back inside—the doors wouldn’t open due to the lack of power. This entire ordeal was not only frustrating but incredibly unsafe for them. Having the vehicle shut down without warning on a busy highway, especially with our young child in the car, was terrifying for them. After our vehicle was at the dealership for a week, we were informed that the engine needs to be replaced. We were shocked to learn that this is a common issue with GM’s 6.2 engines. To make matters worse, there is no estimated timeframe for the repair because the engine is on backorder. For reference, the truck only has 24,000 miles on it and has been exclusively serviced by authorized Cadillac dealers. This experience has been both disappointing and deeply concerning.

The contact owns a 2021 Cadillac XT5. The contact stated that while driving 70 MPH, the sunroof glass exploded without impact. There were no reported injuries. The vehicle was taken to the local dealer, where it was diagnosed that an unknown object had fallen from the sky and impacted the glass. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 22,000. The VIN was not available.