CADILLAC Complaints

I noticed that on the dash a message that service is needed on one of the airbags. I then scheduled appointment to have the problem corrected. I was informed by the dealership’ service department that I need a passenger airbag replacement on the passenger side of the car, and they also informed me that GM no longer manufactures the airbag that I need. I was not given any assistance on how to replace this safety feature in the car, nor was I notified by the manufacturer that airbag was discontinued.

Inside display dims inappropriately, even in daylight making it impossible to see navigation. Hazard when trying to drive on road. Could cause accident. Needs option to manually brighten/dim. Auto dim feature in this vehicle is terrible.

Driver Side door handle stops working. Because the door handle operates with a sensor and not a standard pull door handle something is being affected and it will not open door. Causing safety issue and not being able to enter car normally.

Vehicle dash won't activate beyond the welcome screen thereby preventing me from seeing the speedometer, fuel gage, lane sensors, navigation, etc. I had to drive it on side streets to the closest dealer without aid of any standard dash meters.

brakes locking up when backing out of parking spot numerus times, took 20 minutes to back out my 10-foot driveway backup camera saw something that wasnt there brakes keep locking up HARD every foot or so seat kept vibrating front camera was very erratic before this warning of thing that were not there Venice cadillac's service dept answer turn this off in options WOW asked for a fix "there are none just turn it off" my question why is my $75,000 car without a very much needed option that also was a selling point no answer just turn it off

The bigger issue is the car will prematurely dim the display and dusk/dawn - making it very hard to see at those times - even with max dimmer setting. Took it to the dealer multiple times they say it’s working as expected but it’s a known issue for all lyriq owners that GM ignores

While driving down the road under any condition the brakes start to apply themselves ultimately leading the vehicle to not being able to pull itself. The more throttle you give it the more the brakes apply. I believe this is the same as the 2002-2004 chevy hydro boost recall. Also around the same time the resistor for the blower motor caught fire while driving down the road.

The contact owns a 2020 Cadillac XT6. The contact stated while driving at 35 MPH, the vehicle lost power. The vehicle was restarted from the Cadillac App via phone. The contact stated that during the second failure " The steering assist is reduced drive with care" warning message and the check engine warning light illuminated. The contact stated she called On-Star where she was informed the tire pressure, the engine, and the transmission needed attention. The vehicle was towed to a dealer by AAA where it was diagnosed the camshaft solenoid was faulty, with a present poil leak, along with codes P0014 and P0017. As a result, the parts of the engine and battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered the contact a check to purchase a new vehicle. The approximate failure mileage was 159,838.

The straps on the seat loosen on their own when pulled, without pressing on the button to loosen them. This would be dangerous in the event of an accident because the straps could loosen and the child would not be secure. The car seat has always been installed in the car seat base (from the manufacturer). The car seat is available for inspection if needed. The car seat has not been inspected by a third party. I reached out to the company, Nuna, to let them know if the issue and they refused to inspect or replace the seat and the only solution they suggested was that I purchase a new seat.

The straps of the car seat loosen on their own, without holding down the button to loosen the harness. It’s unsafe to continue to use this seat as the straps will not stay tightened in the event of a car accident. The seat is available for inspection if needed. No the seat has not been inspected by any third party.