CADILLAC Complaints

The brake light, the ABS light and the stability control light came in my vehicle and GM says that the EBCM needs to be replaced this should be a recall because a lot of cars are having this issue and they don’t have the parts available, is been more than a year I’m driving like that.

Since I bought the car the brake pedal is really hard to push so that I can brake the car. I took it to the dealer and they told me if the car is braking I should not be worried but I know that’s not the way the brakes should work.

Approximately in November 2022, I was driving my 2016 Cadillac CT6. While operating at a normal speed of 40 mph, while in traffic the vehicle began to hesitate and a loss of power. The vehicle was towed to Waldorf Cadillac & Chevrolet. The vehicle was diagnosed with a transfer case issue. The vehicle in the repair shop for approximately 4 months. I retrieve my vehicle in February 2023, with a brand-new Transfer Case with a price tag of $2,200.00. On Thursday, August 3, 2023, I managed to drive the vehicle back to Waldorf Cadillac & Chevrolet to have to vehicle repaired. The vehicle is doing the same thing it was doing , when the vehicle was previously in the Repair Shop. The Technician informed me that Cadillac recommend the fluid in the transmission be changed to a high-performance fluid. This recommendation was issued to the dealers several months ago. Now the dealer is charging me approximately $1,000.00 for Transmission Fluid. I asked the Technician why the problem wasn't corrected while previously in the shop. No reply. If Cadillac knows this is the problem, why is the customer being charged for this service, if this will correct the problem. There is 64,000 miles on my vehicle.

The Cadillac CUE Infotainment system is malfunctioning. The screen randomly jumps around and changes to different information while driving. Once the back up camera zoomed in and out rapidly while backing up this happened just one time so far. We have looks this up it seems to be a common issue there is a reset fix but it just continues to happen and it seems to the only recourse is to replace the whole thing which of course is expensive. The reason for buying this brand is the supposed "quality" and that has not been the case. When I first bought this specific vehicle which was used but certified I had trouble with the sirius xm radio going in and out and then not functioning at all. I took it back to the dealer they laughed at me and told me it was working fine. I drove away and 5 minutes later it did not work. I spent hours on the phone with Sirius. I went to a stereo installer who could figure out nothing, finally Sirius XM figured out the antennas on these have two parts and the part need for the the satellite radio was not functioning. I took it back to the dealer and they so kindly split the cost with me to repair this cost me I believe it was $350 that was half. How would you know that test driving because the radio worked. It was not until I transfered my subscription that the problem revealed itself. Cadillac would not stand behind it's product as they are not standing behind these Cue infotainment systems. They are expensive and dangerous as I don't feel I can trust the camera anymore.

When you put the car in gear it jumps. now leaking transmission fluid, and transmission needs to be replaced. This has been ongoing and I explained this numerous times in the past 4 years.

I have had multiple issues with my forward collision system on my 2022 Escalade. The system randomly fails, alerts of vehicles in front of me without vehicles there, and has even slammed on the brakes while in cruise control on the highway. There was no one in front of me; however, there were people behind me when the brakes slammed. This could easily have caused an accident. I requested the vehicle be fixed and multiple sensors were replaced. The vehicle still alerted that the system was inoperative AFTER getting it "fixed." The dealer came to the house, drove the vehicle, and then turned off the automatic braking system to prevent an accident or further problems.

FROM THE TIME I PURCHASED MY VEHICLE THEIR WAS A POPPING NOISE WHEN I TURN STEERING WHEEL I PURCHASED AT CARMAX AND TOOK IT BACK TWO OR THREE TIMES THEY SAID NOTHING WAS WRONG..I TOOK.IT TO SEWELL CADILLAC THEY SAID NOTHING WAS WRONG..IF I'M NOT MISTAKEN I TOOK TO STERLING CADILLAC THEY SAID NOTHING WAS WRONG.MY LAST OIL CHANGE WAS AT STERLING CADILLAC IN BRYAN TX A FEW WEEKS TO A MONTH AGO NOW THEY TELL ME IM IM DANGER AND THEY NOW HEAR THE NOISE AND SAYS ITS MY STEERING COLUMN AND NEEDS TO BE REPAIRED IMMEDIATELY..THEY ARE NOW CONCERNED SINCE MY CAR NO LONGER HAS A WARRANTY..I TOOK MY CAR BACK.TO.CARMAX 2 TO 3 WEEKS AFTER PURCHASE AND KEPT TELLING THEM ABOUT THE NOISE THEY SAID WAS NOTHING AND NOW I'M TOLD WHAT I KNEW IN 2019

When driving the car on Jul 20, the check engine light came on. It went off upon arriving home. We had it checked at our local NAPA Auto Care and they did an Electronic Engine Control Test. The garage did not clear Trouble Codes and advised us to take the car to a dealer. Upon driving the car on Jul 30, the check engine light came on once again. In May 2020, when we had our car in for service, at Sutliff, in State College, PA, they took care of the Engine Control, software issue. This dealer is no longer open so we started taking our car to Blaise Alexander in Altoona, PA We, also, have had several incidents with the Parking Brake not releasing. We took the car to Blaise Alexander, in Altoona, on 3-14-23, and they said that the software showed no problem with the Parking Brake. They advised me to call a tow truck and have it towed into their garage the next time it happened. There is a Cadillac Dealer in Ebensburg, PA which is approx 30 miles away. We are in a dilemma as to have it towed there or have it towed to the GM Dealer in Altoona, PA which is approx 16 miles away. Our car has 50, 813 miles on it. I will have it towed either to the Cadillac dealer or the GM dealer.

The contact owns a 2010 Cadillac DTS. The contact stated while driving 25 MPH, the vehicle shut off. There was no warning light illuminated. The vehicle failed to restart and was pushed to the side of the roadway. The contact was able to restart the vehicle and drove to the residence. An independent mechanic diagnosed the vehicle and determined that the fuel pump had failed and needed to be replaced. The vehicle was repaired. The contact stated that upon starting the vehicle, the vehicle started and shut off immediately. The contact stated she smelled a burning plastic odor coming from the rear seats. The contact stated that upon lifting the rear middle seat, she noticed that fuses had melted in the fuse box. The vehicle was towed to an independent mechanic to be diagnosed. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 168,000.

GM is not providing printed Owners manuals or Limited Warranty and Owners Assistance information with the 2024 Cadillac Lyriq. While this information is availabe on line important safety information is unailable during operation of the vehicle. At this time these manuals are unavailable to purchase.