CADILLAC Complaints

I was driving down the road, doing approximately 50 mph, when my vehicle shifted itself into neutral and I lost power completely. The information center said "reduced power. Press the start button to regain power," which I did, but nothing happened. I had to pull off the road and have my vehicle towed to a Cadillac dealership in Lima, OH. The dealer, Lima Auto Mall, confirmed I suffered a complete engine failure. This is one of the 6.2L engines that GM has recalled and I had already had the engine inspected by my local Cadillac dealer and they told me my engine was "good," and switched to the 0W40 motor oil. I had just had the vehicle into my Cadillac dealer 4 days prior where they performed an oil change, tire rotation, 80,000 mile service , etc. Four days later, the motor completely failed and had to be replaced.

The engine is knocking between 10-30 mph and over 50 mph. The forward collision light lights up. This is the third time this has happened. I am very concern it will stall on me at high speeds

I am filing this complaint regarding my 2022 Cadillac Escalade and serious concerns about how a safety-related engine issue and recall were handled. I purchased my Escalade new and have consistently maintained it at the Cadillac dealership, following all recommended oil-change and maintenance intervals. Over approximately two years, I had multiple service appointments where I waited more than four hours for what I believed was simply an oil change. I now have documentation showing my vehicle had little to no oil in the engine while the vehicle still indicated more than 40% oil life remaining. Despite these repeated visits, I was not clearly informed of the seriousness of what was happening with my engine. I was eventually informed of the recall and that the condition of my engine was serious enough to require a complete engine replacement. I am extremely concerned that I was not made aware of this safety risk sooner. Since the replacement engine was installed, I have continued to experience a concerning metal-on-metal type sound when my vehicle stops. I have reported this to the Cadillac service department multiple times, but I still do not feel confident that the problem has been properly addressed. I have told the dealership that I do not feel safe driving this vehicle, especially with my children and grandchildren riding in it. I have even asked to be released from the vehicle because I no longer have confidence in its safety. I am asking NHTSA to investigate how this recall was handled, whether customers were adequately informed of the safety risks, and whether replacement engines and continuing reported symptoms are being properly addressed. I am concerned other Cadillac owners may be experiencing similar problems without understanding the seriousness of the issue. I have documentation of my service history and vehicle condition and can provide it if requested.

While driving out of state the engine started knocking- I took it to the dealer before it left me stranded on the road. I was told the engine had failed and needed to be replaced.

I rented this vehicle from Sixt at Washington National Airport on XXX at 11:53 AM with 21,343 miles on the odometer. That evening I was driving south on XXX in [XXX] with my father and my two children in the vehicle. The instrument cluster displayed multiple brake system warnings, including warnings that braking and slowing the vehicle could be impaired. I tested the brakes and found them substantially degraded. Slowing the vehicle required pressing the brake pedal with both feet. An exit was approximately one mile ahead. I reduced speed using two-footed braking, assisted by the upward grade of the roadway on the approach, and exited safely at [XXX]. I brought the vehicle to a stop in the parking lot of the Exxon station at [XXX], and notified the gas station attendant that the vehicle would be left there. I called the rental company's breakdown line at 10:04 PM and remained on the call for 34 minutes. My family and I walked to a motel nearby and stayed overnight. The vehicle was recovered by tow the following day. On XXX, the rental company's claims department stated in writing that upon recovery the vehicle was inspected, that no issues were reported, that no repairs were needed, and that the vehicle has since been rented numerous times. I am not aware of any diagnostic scan of the brake system having been performed following this reported failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Forward Collision Warning system will shut off while driving and an error message will appear. Also, the entire dashboard and radio goes blank and restarts while driving. Also, the backup camera often does not work, instead of an image the screen will flash purple then go black without any image at all. We have brought the car in multiple times for repair, the dealer has had the car for well over a month and it is still not repaired.

Dash board message power steering service message hard to steer traction assist light is on.

The Side Detection System warning light came on. I found that other vehicles in our blind spots were not be recognized by the system. The warning lights were not being activated on the side mirrors. The system was repaired at the dealership at a cost of $865.43. When speaking withe the service technician he said this is happening quite frequently. They found three wires that were corroded and two more that showed signs future issues.

Total engine failure. Had to replace entire engine. Crank shaft issue. We had just returned from vacation and could have been stranded MILES away. Willis Cadillac in Iowa replaced the engine. No warning light whatsoever. Immediate failure upon turning the car on.

•Purchased the 2021 Cadillac Escalade ESV Premium Luxury on XXX, at roughly 68,000 miles. •Within roughly 300 miles of ownership, the 6.2L engine suffered a catastrophic failure involving a rod and ultimately required a complete engine replacement by GM. •The incident involved a loss of propulsion while the vehicle was being driven, making the event more significant than an ordinary mechanical repair. •The incident occurred while transferring from the XXX North to the [XXX] on the turn with 7 people in the car (including 4 children ranging from [XXX]) No lights or warning signs prior to the event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)