CADILLAC Complaints

View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2007 CADILLAC CTS
    - GLENDALE, CA

    TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING ENTERING THE FREEWAY AT 40 MPH, THE STEERING WHEEL SEIZED, THE CONTACT WAS UNABLE TO TURNED THE WHEEL, AS A RESULT, THE CONTACT CRASHED INTO THE FREEWAY ENTRANCE WALL RAMP. THE CONTACT, HIS WIFE AND DAUGHTER SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT MENTIONED, HIS DAUGHTER WAS A MEDICAL SURGEON AND TOOK CARE OF THEM. THE CONTACT MENTIONED THAT HE WAS NOT AWARE OF ANY WARNING LIGHTS ILLUMINATED BECAUSE THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO SYMES CADILLAC, 3475 E COLORADO BLVD, PASADENA, CA 91107, AND WAS DIAGNOSED. THE CONTACT STATED THAT THE DEALER DID NOT DISCLOSE THE DIAGNOSTIC RESULT BUT HAD SEND THE DIAGNOSTIC RESULT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 130,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 CADILLAC SRX
    - INDIAN TRAIL, NC

    THERE IS MOISTURE IN THE HEADLAMPS WHICH HAS CAUSED THE LIGHTS TO DIM TO THE POINT THAT IT IS UNSAFE TO DRIVE AT NIGHT. I CAN SEE WHEN I TURN ON THE HIGH BEAMS BUT I CAN ONLY DO THAT WHEN THERE IS NO ONCOMING TRAFFIC.

    Source: NHTSA WEB SITE
  • 2002 CADILLAC SEVILLE
    - BROOKLYN PARK, MN

    DRIVE TRAIN CRADLE HAS WEAKENED SIGNIFICANTLY FROM RUST. WHILE DRIVING THERE IS A LOOSENESS OF THE SUSPENSION FELT AND A SHIFTING EVIDENT WHEN ACCELERATING AND DECELERATING. I RESIDE IN MINNESOTA AND THE D.O.T. USES SALT ON THE ROADS DURING THE WINTER SEASON AND THIS HAS SIGNIFICANTLY ACCELERATED CORROSION OF VEHICLES AND THEIR EXPOSED COMPONENTS. MATERIALS USED FOR CRITICAL COMPONENTS ON VEHICLES MUST WITHSTAND THIS FACTOR OR LIVES MAY BE LOST DUE TO THIS CORROSION, FAILURE OF THE SUB-FRAME CRADLE WILL BE CATASTROPHIC LOSS OF VEHICLE CONTROL . HELP... THE MANUFACTURER SHOULD RECALL THESE VEHICLES AND REPLACE SUCH A MAJOR COMPONENT WITH A RESISTANT COMPONENT. VEHICLE HAS BEEN PARKED NOW SINCE 2008 WHEN THIS ISSUE HAD BEEN DISCOVERED. BEAUTIFUL CAR AND I'D LIKE THE SUB=FRAME REPLACED, ONLY THAT COMPONENT NEEDED TO ENABLE ROADABILITY. PHOTO/S OF DEGRADATION UPON REQUEST.

    Source: NHTSA WEB SITE
  • 2015 CADILLAC SRX
    - GUN BARREL CITY, TX

    AFTER YEARS OF RISKING MY LIFE DRIVING WITH HEADLIGHTS(LOW BEAMS) DIMMER THAN MY TURN SIGNALS, I GAVE UP AND BOUGHT SOME AFTERMARKET HOUSINGS. I READ A LITTLE ONLINE, AND SOME PEOPLE SAID THE THE PROJECTOR BOWLS BURN UP. AFTER REPLACING THESE, I DECIDED TO OPEN UP THE FACTORY ONES. WHEN I GOT THEM OPENED, I FOUND THE PROJECTOR BOWL TO BE BURNT UP. IT IS RIDICULOUS THAT GM/CADILLAC WON'T RECALL THEM, EVEN WITH SO MANY REPORTS OF THE DIM LOW BEAMS REPORTED ALL OVER THE INTERNET(EVEN ON THIS NHTSA GOVERNMENT WEBSITE.) THIS NEEDS TO BE INVESTIGATED AND ACTION NEEDS TO BE TAKEN. IT'S NOT ACCEPTABLE FOR PEOPLE TO JUST HAVE TO DEAL WITH EITHER RISK GETTING IN A WRECK, RUNNING THEIR HIGH BEAMS 24/7 WHICH IS A SAFETY CONCERN FOR OTHER DRIVERS, OR TO SHELL OUT THE MONEY FOR AFTERMARKET HOUSINGS.

    Source: NHTSA WEB SITE
  • 2015 CADILLAC SRX
    - HOLLAND, OH

    I HAVE BEEN COMPLAINING ABOUT THE LIGHTS BEING TOO DIM EVERY SINCE I PURCHASED THE CAR. I CAN HARDLY SEE AT NIGHT, WHICH IS VERY DANGEROUS AND IT NEEDS TO BE CORRECTED. MY SCREEN SHOWING THE INFORMATION ABOUT THE RADIO ETC. BLACKS OUT. IT HAS BEEN REPAIRED, I WAS TOLD BUT IT CONTINUES TO DO SO. I CANNOT END A CALL BY PRESSING THE BUTTON ON THE STEERING WHEEL. I HAVE ALSO COMPLAINED ABOUT THIS NUMEROUS TIMES. IT ALSO MAKES THIS WEIRD NOISE WHEN DRIVING ON THE HIGHWAY AFTER A FEW HOURS BUT THE DEALERSHIP CANNOT SEEM TO FIND THE PROBLEM. I HAVE BEEN HAVING ALL OF THESE ISSUES FOR QUITE SOME TIME. THE LIGHTS NEED TO BE REPLACED AT THE MANUFACTURES EXPENSE, SOMETHING NEEDS TO BE DONE ABOUT THE SCREEN GOING BLACK AS I HAVE BEEN COMPLAINING ABOUT THIS FOR A COUPLE OF YEARS NOW. THE NOISE FROM THE ENGINE HAS TO BE COMING FROM SOMETHING BUT NOBODY SEEMS TO HEAR IT WHEN I TAKE IT IN.

    Source: NHTSA WEB SITE
  • 2014 CADILLAC SRX
    - BURLINGTON, WA

    INFORMATION SCREEN LOCKED UP NOT ALLOWING ME TO ACCESS CLIMATE CONTROL, RADIO, PHONE, NAVIGATION. MY MECHANIC TELLS ME THIS IS COMMON AT ABOUT 65000 MILES AND MINE JUST TURNED 66000. THE FIX IS ABOUT $1500.. ACCORDING TO INTERNET INFORMATION THIS IS A COMMON PROBLEM. PLANNED OBEISANCE BY GM? VEHICLE WAS STATIONARY AND I WAS TRYING TO GET IN PHONE MODE FROM CLIMATE TO HOOK UP HANDS FREE PHONE. NOTHING HAPPENS WHEN YOU TRY TO CHANGE MODE.

    Source: NHTSA WEB SITE
  • 2012 CADILLAC SRX
    - LAKEWOOD, NJ

    FRONT DIFFERENTIAL LEAKS REAR DIFFERENTIAL LEAKS TRANSMISSION COOLER LEAKS BURNS OIL HEADLIGHTS VERY DIM

    Source: NHTSA WEB SITE
  • 2015 CADILLAC ESCALADE
    - RANCHO CORDOVA, CA

    WHEN DRIVING THE VEHICLE AND SHIFTING FROM 1-2 THE VEHICLE JERKS VERY HARD. I HAVE TAKEN IT TO THE DEALERSHIP 3 TIMES AND THE DID ALL REQUIRED UPDATES NEEDED. ON THE 3RD VISIT THE DEALERSHIP SAID THIS IS A KNOWN ISSUE AND THERE IS NO REPAIRING IT. THEY SAID GM UPDATED THE TRANSMISSION IN 2019 AND HAVE NOT HAD ISSUES SINCE. WHY WOULD THEY NOT PROVIDE THE UPDATED TRANSMISSION TO ALL PRIOR VEHICLES IF IT REMEDIES THE ISSUE? WHILE DRIVING MY CAR SHIFTS SO HARD SOME TIMES IT THROWS ME FORWARD. THIS OCCURS WHEN ACCELERATING FROM A STOP LIGHT ON THE ROAD OR STOP AND GO TRAFFIC ON THE HIGHWAY. AS FOR THE REVERSE ISSUE, THE CAR WILL ABRUPTLY ENGAGE THE BRAKING SYSTEM MAKING IT SEEM AS OF YOU HIT SOMEONE OR SOMEONE HIT YOU WHILE IN REVERSE. THIS OCCURS MAINLY WHEN REVERSING INTO A PARKING STALL. IT IS HIGHLY DANGEROUS AND CAN CAUSE WHIPLASH TO SOMEONE WHO IS NOT AWARE IT CAN OCCUR.

    Source: NHTSA WEB SITE
  • 2008 CADILLAC ESCALADE
    - SAVANNAH, GA

    I STARTED MY VEHICLE ONE AFTERNOON TO A TAPPING SOUND DINING FROM UNDER THE HOOD. I CHECKED MY OIL, WHICH WAS GOOD THEN SCHEDULE TO HAVE MY TRUCK LOOKED AT BY A MECHANIC. HE STARTED THAT THE LIFTERS AND BEARINGS NEEDED TO BE REPLACED. I HAVE ALWAYS HAD THE OIL AND OTHER FLUIDS CHANGED REGULARLY SO I DON'T UNDERSTAND THE EXPENSIVE REPAIR. THE MECHANIC RECOMMEND A TREATMENT THAT WOULD GIVE ME TIME TO SAVE FOR THE REPAIR OF THE REPLACEMENT OF MY ENGINE. I NOW HEAR THAT ENGINE FAILURE IS COMMON IN THIS VEHICLE. WHY IS THERE NOT A RECALL TO REPAIR OR REPLACE THESE MASSIVE BILL OF A PART THAT WAS PROPERLY TAKEN CARE OF. MY VEHICLE IS STILL TAPPING AND IS NOW STARTING A SLIGHT JERK WHILE DRIVING AND A DELAY WHEN STARTING UP.

    Source: NHTSA WEB SITE
  • 2013 CADILLAC ATS
    - HONOLULU, HI

    TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE VEHICLE HAD A FAULTY CATALYTIC CONVERTER. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS INFORMED OF FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUTSIDE OF THE WARRANTY PERIOD. THE FAILURE MILEAGE WAS APPROXIMATELY 103,200.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE