CADILLAC Complaints

I HAVE NOTICED THAT IT HAS BEEN A LOT OF COMPLAINTS ABOUT THE HEADLIGHTS ON CADILLAC SRX AND IT IS VERY EXPENSIVE JUST TO REPLACE THE PART. THE LIGHT JOUST GOES OUT IF YOUR DRIVING OR NOT AND IT SHOULD BE A RECALL ON THIS BEFORE SOMEONE HAS A SERIOUS ACCIDENT.

ENGINE LEAKS OIL FROM THE GASKETS DUE TO DISIMULAR METALS EXPANDING WHEN ENGINE IS HOT AND CONTRACTS WHEN COOLING DOWN CAUSING THE GASKETS TO LEAK

TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. THE CONTACT STATED THAT OIL WAS LEAKING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.

MY ENGINE LEAKS OIL FROM THE SEALS. IT WAS ALWAYS DEALER MAINTAINED FOR REGULAR MAINTENANCE WITH LOW MILEAGE. IT STARTED 3 YEARS AGO. I NOTICED YOU RECALLED OTHER VEHICLES FOR THIS PROBLEM. MY ENGINE IS A V8. REGULAR OIL CHANGES ETC. IT CONTINUES TO LEAK. DEALER WANTS $2,500 TO FIX SEALS. THE WAY I DRIVE IT WITH LOW MILLAGE OF 60,000 MILES IT SHOULD NOT HAVE LEAKED. JUST READ ABOUT RECALL OF OTHER GM CARS ON 27 OCT. 2015.

THERE WAS A RECALL ON THE LOW BEAM HEADLIGHT PLUG ASSEMBLY ON THE 2010 SRX. THE FAULTY PLUG WOULD CAUSE THE LOWBEAM HEADLIGHTS TO NOT FUNCTION. THE PLUG WOULD ALLOW FOR THE HIGH BEAMS TO WORK PROPERLY BUT THE PLUG WOULD NOT ALLOW THE HALOGEN LOWBEAM SAID TO WORK. DAVID TAYLOR SUPPOSEDLY FIXED THIS PROBLEM HOWEVER A FEW YEARS LATER THE LOWBEAM HEADLIGHTS BECAME COMPLETELY INOPERABLE CAUSING THE DRIVER TO HAVE ZERO VISIBILITY WHILE USING THE HEADLIGHTS. THE HIGHBEAMS WOULD WORK PERFECTLY. I ARGUED WITH THE DEALER THAT IT HAD SOMETHING TO DO WITH THE PLUG HOWEVER THEY INSISTED THAT THE PROBLEM WAS THAT THE LIGHT ASSEMBLY BECAUSE OF FAULTY MANUFACTURING ALLOWED WATER TO ENTER THE LOW BEAM LENS AND IN TURN CLOUD THE LENS. I INSISTED OTHERWISE BECAUSE THERE WAS VISIBLE CONDENSATION IN THE HEADLIGHT ASSEMBLY BUT NONE IN THE LOW BEAMS. UNFORTUNATELY THIS SITUATION HAD ME OVER A BARREL BECAUSE THE DRIVER HAD ALREADY BEEN RISKING THEIR LIFE AND OTHER DRIVERS LIVES ON THE ROAD WHILE BEING FORCED TO DRIVE WITH ONLY HIGH BEAMS OR WITHOUT ANY ILLUMINATION OF THE ROAD WAY AT ALL. I HAD NO CHOICE BUT TO SPEND 1500 DOLLARS ON HEADLIGHTS. NOW REGARDLESS OF THE REASON WHETHER IT WAS A FAULTY MANUFACTURED PLUG OR A FAULTY SEALED MANUFACTURED HEADLAMP ASSEMBLY THE PROBLEMS IT POSES ARE THE SAME. CADILLAC HAS A POORLY MANUFACTURED HEADLIGHT ASSEMBLY AND PLUG ASSEMBLY THAT ARE ENDANGERING PEOPLE'S LIVES. WHEN THESE LOW BEAMS BECOME INOPERABLE THE DRIVER HAS ZERO VISIBILITY AND ARE FORCED TO CHOOSE BETWEEN DRIVING WITH THEIR HIGHBEAMS ON AND BLINDING OTHER DRIVERS OR DRIVING WITHOUT ANY HEADLIGHTS WHICH COULD CAUSE DEATH OR BODILY HARM TO THE DRIVER OR ANY PROPERTY OR PERSONS THAT THE DRIVER CANNOT SEE. CADILLAC KNOWS THEY HAVE A PROBLEM BUT ARE WILLING TO RISK PEOPLE'S LIVES IN ORDER TO SAVE A FEW DOLLARS. THEY HAVE A FAULTY PRODUCT THAT THE NHTSA SHOULD RESOLVE BEFORE THERE IS LOSS OF LIFE

DRIVING ON A LOCAL FREEWAY, MY IGNITION SWITCH TO OFF. I WAS ONLY GOING 55 MPH IN HEAVY TRAFFICE. I WAS ABLE TO PLACE THE CAR IN NEUTRAL & RESTART THE ENGINE, BUT FOR A SHORT PERIOD I WAS WITH LIMITED BRAKING AND STEERING. HAD MY WIFE BEEN DRIVING I AM CERTAIN THE OUTCOME WOULD NOT HAVE BEEN AS GOOD. AFTER THIS I TOOK THE CAR INTO THE LOCAL CADILLAC DEALER TO HAVE THE IGNITION SWITCH CORRECTIVE RECALL COMPLIED WITH. THEY ADJUSTED THE SIZE OF THE HOLE ON MY KEYS - THIS WAS THE FIX. HOWEVER, CHANGING THE SIZE OF THE KEY HOLE DOES NOTHING TO PREVENT MY IGNITION SWITCH FROM "POPPING' TO OFF. AT THE TIME OF THE FAILURE MENTIONED, I HAD ONLY A SINGLE KEY IN PLACE. I CONTACTED CADILLAC ABOUT THIS AND THEIR REPLY HAS BEEN THAT THE RECALL ONLY COVERS THE KEY HOLE CHANGE & DOES NOTHING TO ADDRESS THE FAULTY IGNITION SWITCH. FURTHER, THEY INDICATEDTHAT I COULD HAVE THE IGNITION SWITCH CHANGED FOR $1090.00.

THE REAR LIFT GATE ELECTRONIC CONTROL MODULE IS A MANUFACTURES DEFECT. THE SUNROOF DRAIN APPARENTLY IS A MANUFACTURERS DEFECT AND DOES NOT FUNCTION PROPERLY. IT DOES NOT DRAIN AND AS A RESULT ALLOWS WATER TO SHORT OUT AND DESTROY THE ELECTRONIC CONTROL MODULE. THE FIRST TIME THIS OCCURRED WAS WHILE THE VEHICLE WAS UNDER WARRANTY. THERE WAS A RECALL ON THE DRAIN THAT SHOULD HAVE FIXED THE PROBLEM BUT IT DID NOT. THE REAR LIFT GATE BECAME INOPERABLE AGAIN THIS TIME BECOMING COMPLETELY INOPERABLE. THE CADILLAC DEALER DAVID TAYLOR BLAMED THE SUNROOF DRAIN ONCE AGAIN WOULD NOT WARRANTY THEIR PAST WORK NOR THEIR FUTURE ATTEMPTS TO SOLVE THE PROBLEM SAYING ONLY THAT AT ANY TIME THE DRAIN COULD BECOME CLOGGED AGAIN CAUSING THE CONTROL MODULE TO SHORT OUT AND IF IT WAS PAST ONE YEAR OR TWELVE THOUSAND MILES THAT I WOULD JUST HAVE TO PAY ANOTHER GRAND TO HAVE IT FIXED AGAIN. SO BASICALLY A RECALL ITEM A MANUFACTURERS DEFECT THAT IS ARESPONSIBILITY OF CADILLAC IS NOW A REOCCURRING PROBLEM THAT IS SOLELY THE RESPONSIBILITY OF THE CUSTOMER TO SPEND A THOUSAND DOLLARS EVERY COUPLE OF YEARS FOR A NON WEATHER ABLE ITEM. THIS IS NOT A MOTOR OR TRANSMISSION OR A SET OF TIRES THIS IS A DESIGN DEFECT THAT IS THE RESPONSIBILITY OF THE MANUFACTURER AND THEREFORE THE DEALER. THE REAR LIFT GATE IS DANGEROUS WHEN OPERABLE DUE TO OPENING AND CLOSING IMPROPERLY ERRATICALLY AND UNEXPECTANTLY POSSIBLY GETTING AN ADULT CHILD OR ANIMALS LIMBS OR EXTREMITIES CAUGHT IN THE LIFT GATE. ALSO WHEN THE LIFT GATE BECOMES COPLETELY INOPERABLE ONE MIGHT HAVE A LIMB OR EXTREMITY CAUGHT AND NOT HAVE ANY MEANS OF OPENING THE LIFT GATE MANUALLY FOR WHEN IT STOPS WORKING THERE IS NO WAY TO RELEASE IT. CADILLAC IS OBVIOUSLY AWARE OF THE DEFECTIVE DESIGN AND MANUFACTURE OF THIS UNIT AND ARE RISKING CONSUMERS SAFETY BUT JUST REFUSE TO DO ANYTHING TO RESOLVE THE PROBLEM. 780000 GM LIFT GATES RECALLED WHY NOT CADILLAC

THE ISSUE WAS REGARDING THE FAILURE OF THE BALLASTS IN THE HID HEADLIGHTS WHICH, PER NTSB AND OTHER WEBSITES, HAS BEEN A SIGNIFICANT ISSUE WITH THIS AND OTHER GM MODELS. THE ISSUE SEEMS TO BE DIAGNOSED GENERALLY AS WATER BACKING DOWN THE HEADLIGHT ASSEMBLY INTO THE BALLAST CAUSING THE FAILURE. THERE IS ALSO A TSB ON THE ISSUE: HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-DTS-FORUM-2006-THROUGH-2012/173283-TSB-FLICKERING-HEADLIGHTS.HTML AND PAGES OF THE NTSB FILINGS ABOUT THE HEADLAMPS ARE HERE HTTP://WWW.CARCOMPLAINTS.COM/CADILLAC/DTS/2006/LIGHTS/EXTERIOR_LIGHTING-3.SHTML AFTER BEING STOPPED TWICE BY LAW ENFORCEMENT FOR A HEADLAMP OUT, WE TOOK THE CAR TO RON CARTER CADILLAC IN HOUSTON, TEXAS WHERE WE WERE CHARGED ABOUT $850 TO REPLACE THE RIGHT FRONT BALLAST. THE LEFT ONE WAS ALSO JUST STARTING TO SHOW THE SAME PROBLEM SO I MADE THE CONTACT TO GM AND WAS WORKING WITH KIM. MY WIFE WAS JUST STOPPED THE OTHER DAY BY A POLICE OFFICER REGARDING THE LEFT LAMP. KIM WAS GOING TO CONTACT RON CARTER CADILLAC AND HAVE THEM CONTACT ME REGARDING THE LEFT LAMP AND WORK OUT A DEAL ON IS REPLACEMENT. I ASSUME KIM DID HER JOB BUT RON CARTER HAS NEVER TO THIS DAY CALLED US REGARDING THE LEFT LAMP. THEY ALSO HAD NO INTEREST IN WORKING WITH GM ON THE ORIGINAL RIGHT HEADLIGHT ISSUE SAYING IT WAS 'THE CUSTOMER'S PROBLEM TO WORK WITH GM'.

SUNROOF HAS A RATTLE. CAN BE HEARD AT MODERATE SPEEDS OVER MODERATE TERRAIN. OF COURSE THE BUMPIER THE ROADS, THE MORE RATTLING CAN BE HEARD.

TL* THE CONTACT OWNS A 2006 CADILLAC CTS. UPON ACCELERATING FROM A RED LIGHT, THE VEHICLE COULD ONLY ACCELERATE TO 15 MPH. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THERE WAS FLUID EMITTING FROM THE RADIATOR. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FITTING DETACHED FROM THE RADIATOR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.