CADILLAC Complaints

The contact owns a 2016 Cadillac SRX. The contact stated that the headlights failed to properly illuminate the roadway while driving. The vehicle was taken to the dealer, and the contact was informed that the fog covering the headlights could not be removed and that the vehicle was not covered under recall. The dealer informed the contact that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 94,000.

There was a recall on my Cadillac Escalade regarding the engine. We had the vehicle inspected in the fall and were told that our engine was not affected and was safe to operate. However, on Sunday, March 8, the engine suddenly failed while I was driving on an exit ramp with children in the car. There were no warning lights or prior indications of a problem. I took the appropriate steps to have the vehicle evaluated under the recall, yet we were still placed in a dangerous and potentially life-threatening situation due to the engine failure.

While driving on the highway at approximately 65-70 mph the Automatic Emergency Braking system engaged for no apparent reason, no vehicles were around or near our vehicle. The sudden and unexpected braking could have cause a major accident resulting in serious injuries or worst had our vehicle been rear ended.

- What component or system failed or malfunctioned, and is it available for inspection upon request? The rearview backup camera system seems to be misaligned or improperly calibrated or connecting to the wrong camera when put into reverse. When the vehicle is placed in reverse, the camera image points downward and primarily shows the rear bumper rather than the area behind the vehicle. This significantly limits the rear field of view that the camera is intended to provide. -How was your safety or the safety of others put at risk? Because the backup camera view points downward and does not clearly show the area behind the vehicle, it does not show me pedestrians, small children, vehicles or objects directly behind the vehicle when reversing. This creates a risk of backing into a person, vehicle, or object because the driver cannot rely on the camera display to safely check the rear area. - Has the problem been reproduced or confirmed by a dealer or independent service center? The dealership did confirm that this is an issue and advised me that they could not figure out what the problem is and sent me on my way without resolution. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The component has been inspected by the dealership. They confirmed it has an issue by comparing the view with another Escalade. -Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps, messages, or alerts appeared prior to or during the issue. The backup camera display functions normally but consistently shows an incorrect downward viewing angle that primarily displays the rear bumper instead of the area behind the vehicle.

2026 Cadillac LYRIQ experienced multiple complete electrical failures. INCIDENT 1: Vehicle broke down on the road. Waited 3 hours for roadside assistance. Roadside team did not know where to take the vehicle. Owner was taken home and told to call again for a tow. INCIDENT 2: Vehicle towed to Massey Cadillac South Orlando. Owner was told repair would be free. After 6 days with no communication, owner was charged $1,290 for the repair. INCIDENT 3 (CURRENT): After picking up the repaired vehicle, it suffered a complete electrical failure in a Walmart parking lot. Vehicle would not start, doors would not open electronically. Owner contacted MyCadillac app support and was told assistance was unavailable until Monday-Saturday business hours. Owner and family were stranded until 11pm. CURRENT STATUS: Vehicle is currently inoperational in owner's garage. The vehicle has experienced repeated total electrical failures making it unsafe and undrivable. The vehicle is a safety hazard as it can fail at any time without warning, leaving occupants stranded and unable to exit the vehicle.

The contact owns a 2024 Cadillac Lyriq. The contact stated that while reversing, the rear-view safety sensor alert did not function as intended. In addition, the contact stated that the auto-braking safety sensor did not activate. The contact's vehicle crashed into a tree. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The contact stated that the case was denied. In addition, contact was denied to receive any documents providing the decision of the case. The failure mileage was approximately 18,125.

Odometer Fraud. The contact purchased a 2019 Cadillac Escalade ESV on November 5, 2025, from a private dealer. The contact stated that upon having a State Inspection performed on the vehicle, the vehicle failed the inspection. The mechanic stated that the amount of mechanical work needed to repair the vehicle did not match the low mileage on the vehicle. The contact then obtained a Carfax Report and discovered the mileage discrepancy. At the time of purchase, the vehicle mileage was 65,800; however, the Carfax report discovered that the mileage was 237,000 in September of 2025. The contact reported the issue to the Maryland Department of Motor Vehicles and the Virginia Department of Motor Vehicles. In addition, the contact reported the issue to the Howard Police Department and the Howard County District Attorney of Maryland. After having the cases dropped by the various agencies, the contact called U.S. Immigration and Customs Enforcement and was referred to the NHTSA to report the issue.

My front door latch doesn't work often leaving me locked out of the car. If the car is off I can use the auto roll down feature, but if the car is on i can't. This is a safety issue if I am in danger or my child is in the car.

Low beam lights are extremely dim pretty sure it’s caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous

I experienced a complete electrical failure in my 2024 Cadillac Lyriq that prevented access to the vehicle while an infant was inside. The incident occurred when the vehicle’s 12-volt battery system failed, causing a total loss of electrical power and rendering the vehicle completely unresponsive. As a result of this failure, all electronic entry systems stopped functioning and the exterior door handles remained in the locked position. There were no warning signs or error messages communicated from the vehicle. Because the vehicle could not be unlocked or accessed from the outside, an infant was trapped inside the vehicle for approximately 27 minutes. Cadillac has been contacted and they confirmed a faulty 12 volt battery and since then replaced the battery. The incident was recorded by home security cameras and documentation has been preserved. This event raises a serious safety concern. A failure of the 12-volt battery should not disable all methods of entry into a vehicle, particularly when the design of the Cadillac Lyriq uses electronically actuated exterior door handles that remain recessed and locked without electrical power. This creates a situation in which occupants may be trapped inside the vehicle with no reliable means for outside access. The inability to unlock or mechanically access the vehicle during a power failure presents a significant risk of injury or death, particularly in situations involving children, extreme temperatures, or medical emergencies.