CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2013 CADILLAC ATS- WINCHESTER, CA
TRANSMISSION ISSUES. RATTLING UNDER THE CHASSIS THAT SOUNDS LIKE SOMEONE GRABS THE DRIVE SHAFT AND SHAKES IT WHEN THE CLUTCH IS PUSHED AT SLOW SPEEDS IE MOVING UP AT A STOP SIGN, IN TRAFFIC ETC. DEFECTIVE DUAL MASS FLYWHEEL WAS FOUND AFTER THE SERVICE DEPARTMENT TOLD ME MY CLAIMS WERE UP TO FACTORY STANDARDS. AFTER TAKING APART THE TRANSMISSION (AT LESS THAT 10K MILES) GEARS 1-4 WERE FOUND TO BE DEFECTIVE AS WELL. THE VEHICLE STILL HAS SHIFTING ISSUES AND A LOUD RATTLE. I ROAD TESTED A 2015 MANUAL ATS AND IT DROVE SMOOTH WITH NO RATTLES. I WAS TOLD THE 2015 WOULD DRIVE THE SAME ONCE IT HIT 10K MILES LIKE MINE WHICH IS A RIDICULOUS STATEMENT. VEHICLE HAS ALSO SHUT OFF WHILE IN TRAFFIC, AND UPON RESTARTING THE VEHICLE I NO LONGER HAD AN POWER STEERING. I DO NOT FEEL SAFE IN THIS VEHICLE FOR MYSELF OR MY CHILDREN. THERE ARE MANY REPORTS OF ISSUES WITH THE 2013-2014 MANUAL ATS AND RECORDS OF GM BUY BACKS. THE SERVICE MANAGER AGREES THERE IS AN ISSUE WITH THE VEHICLE AND RECOMMENDED I CALL GM TO INITIATE A BUY BACK. BUT THE SERVICE DEPARTMENT INSISTS THIS IS FACTORY STANDARD AND REFUSES TO ADDRESS THE ISSUES. *TR
Source: NHTSA WEB SITE -
2001 CADILLAC DEVILLE- LAFAYETTE, AL
TL* THE CONTACT OWNED A 2001 CADILLAC DEVILLE. WHILE THE VEHICLE WAS PARKED, THE ENGINE COMPARTMENT CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND A FIRE REPORT WERE FILED. THE FIRE DEPARTMENT STATED THAT THE CAUSE OF THE FIRE WAS AN ELECTRICAL FAILURE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 203,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 CADILLAC ESCALADE- JACKSONVILLE, FL
I WAS DRIVING APPROXIMATELY 60 MPH, WHEN MY DASH WARNING SIGN BEGAN TO READ "LOW OIL PRESSURE- SHUT OFF ENGINE" AND BEGAN BEEPING INCESSANTLY. AS I WAS ON A BRIDGE/EXPRESSWAY, I WAS NOT IN A POSITION WHERE I COULD SAFELY STOP THE ENGINE. THE ENGINE WENT INTO "LIMP MODE" AND WAS STRUGGLING TO MAINTAIN POWER. *TR
Source: NHTSA WEB SITE -
2000 CADILLAC DEVILLE- FEDERALSBURG, MD
TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO TURN ON THE VEHICLE, IT CAUGHT ON FIRE. THE VEHICLE WAS DESTROYED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2003 CADILLAC CTS- ROSELLE, NJ
NOTICED OIL PUDDLE UNDER VEHICLE WHICH LEAD TO DISCOVERY OF TOTAL BRAKE FAILURE. WHEN DISCUSSED WITH DEALER SERVICE MANAGER STATED "SO WHAT I HAVE A DENALI AT HOME WITH THE SAME PROBLEM". GM OFFERED NO RELIEF OR SOLUTION WHEN CONTACTED. *TR
Source: NHTSA WEB SITE -
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2004 CADILLAC CTS- SACRAMENTO , CA
WENT TO JIFFY LUBE TO GET ENGINE OIL CHANGED. ON THE WAY HOME MY CAR STARTED TO STALL, THEN SHUT OFF. TOOK IT TO THE GMC CADILLAC DEALER AND THEY STATED I NEEDED A NEW FUEL PUMP, AND THAT THERE IS A LEAK. I SEARCHED ONLINE AND THERE IS NUMEROUS RECALLS FOR THIS EXACT SITUATION, HOWEVER MY VEHICLE IS NOT UNDER THIS RECALL. *TR
Source: NHTSA WEB SITE -
2010 CADILLAC SRX- WEST AMANA, IA
VEHICLE HAS A MOON ROOF DESIGN THAT UTILIZES DRAIN TUBES TO DIRECT WATER AWAY FROM THE ROOF AREA. THE DRAIN SYSTEM FAILED ALLOWING RAIN WATER TO ENTER THE PASSENGER COMPARTMENT. WATER SOAKED THE FLOOR AREA WHERE WIRING WAS ROUTED TO THE REAR OF THE VEHICLE. THIS CAUSED THE WIRING HARNESS TO FAIL DUE TO WATER CONTAMINATION AT THE CONNECTION POINTS. REAR HATCH BEGAN TO OPEN UNCONTROLLABLY ON MULTIPLE OCCASIONS. REAR HATCH FINALLY FAILED AND WOULD NOT OPEN UNDER ANY CIRCUMSTANCES. AFTER RESEARCHING THIS I FOUND THAT THIS IS HAPPENING TO OTHER OWNERS OF THIS TYPE OF VEHICLE. *TR
Source: NHTSA WEB SITE -
2003 CADILLAC DEVILLE- LAKE FOREST, CA
I HAVE A RECALL ON MY CAR & HAD IT REPAIRED BUT GM WILL NOT REIMBURSE ME... *TR
Source: NHTSA WEB SITE -
2004 CADILLAC ESCALADE- LIBERTY, MO
VEHICLE IS NO LONGER PROVIDING SPEED READOUT WHILE VEHICLE IS IN MOTION OR GAUGE IS INOPERATIVE AT RANDOM. MY VEHICLE IS 11 YEARS OLD BUT HAS LESS THAN 20,000 ORIGINAL MILES (MOST ARE HIGHWAY). 19,800 TO BE EXACT. DEALER INDICATES GM WILL NOT AUTHORIZE A FIX AT NO COST UNDER THEIR SPECIAL COVERAGE ADJUSTMENT #07187C. THIS VEHICLE HAS BEEN WELL MAINTAINED AND I FAIL TO SEE HOW HAVING SIMPLE TIME PASSAGE ON A LOW MILEAGE VEHICLE IS CAUSE FOR NOT BACKING THE PRODUCT. LOOKS LIKE THEY KNOW THEY HAVE A PROBLEM AND JUST DON'T WANT TO PAY TO RESOLVE THE ISSUE. THEY ARE USING TIME PASSAGE AS A WAY TO SIDE STEP CORRECTING THE ISSUE ON A PART THAT THEY KNOW TO BE DEFECTIVE. A PART THEY KNOW FAILS. A PART THAT PROVIDES THE OPERATOR WITH FEEDBACK SO SAFE OPERATION AND CONTROL OF THE VEHICLE CAN BE MAINTAINED. I DO NOT KNOW THE SPEED OF THE VEHICLE WHEN I FIRST NOTICED THE ISSUE, HOWEVER I WAS ON A HIGHWAY IN SNOWY CONDITIONS... *TR
Source: NHTSA WEB SITE -
2005 CADILLAC CTS- DEXTER, NM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE CONTACT INDICATED THAT THE STEERING WHEEL CONTINUED TO VEER TO THE RIGHT AND THE CONTACT HAD EXTREME DIFFICULTY IN MANEUVERING THE STEERING WHEEL. THE VEHICLE JERKED AND SWAYED VIOLENTLY, CAUSING THE SUSPENSION TO BECOME UNSTABLE. THE CONTACT STATED THAT THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD MORE THAN ONCE DUE TO THE FAILURE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE AND PARK IT AT HIS RESIDENCE THE SECOND TIME THE FAILURE OCCURRED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE