CADILLAC Complaints

WHILE ACCELERATING AWAY FROM A STOP LIGHT INTERSECTION FROM CURRENTLY BEING STOPPED, AT APPROXIMATELY 10 MPH - THE PASSENGER AND I HEARD A LOUD BANG. WE IMMEDIATELY BRAKED THE VEHICLE TO A STOP AND DUCKED, THINKING A GUN OR SOMETHING HAD GONE OFF. WE LOOKED UP ONLY TO FIND THAT OUR SUNROOF HAD BURST INTO A THOUSAND SHARD PIECES ABOVE US WITH NO EVIDENCE OF IMPACT. SMALL SHARDS OF GLASS WERE ALL OVER THE PLACE, HOWEVER, MOST OF THEM REMAINED STUCK TO THE TINT ON THE OUTSIDE OF THE VEHICLE. WE FOUND A SAFE PLACE TO PULL OVER AND CALM DOWN, AS THE WHOLE EVENT WAS QUITE SCARY. WE TOOK PICTURES OF BOTH THE INSIDE OF THE SUNROOF, ALONG WITH THE OUTSIDE. WE FOUND NO EVIDENCE OF IMPACT, IN FACT, THE GLASS DOMED TO THE EXTERIOR OF THE VEHICLE. THERE WAS NO GLASS SPIRALING WHICH WOULD SHOW EVIDENCE OF IMPACT, JUST COMPLETELY SHATTERED IN EVERY SPOT. *JS

THERE WAS AN ERROR MESSAGE IN MY DISPLAY TO CHECK PASSENGER LOW BEAM. I HAD THE PASSENGER HEADLAMP REPLACED AT A CADILLAC DEALERSHIP AT A COST OF $369.00. I LEFT THE DEALERSHIP AND DROVE TO MY DESTINATION DURING THE DAYLIGHT HOURS. WHEN I LEFT MY DESTINATION IT HAD GOTTEN DARK AND WHILE DRIVING THE HEADLAMP STOPPED WORKING. I HAVE SINCE FOUND OUT THAT THE SEAL ON THE HEADLAMP IS NO GOOD THEREFORE ALLOWING MOISTURE TO DEVELOP INSIDE THE HEADLAMP WHICH CAUSES THE PROBLEM. I HAVE FOUND THROUGH RESEARCH THAT THIS APPEARS TO BE A DESIGN FLAW WITH THIS MODEL AND MANY PEOPLE HAVE HAD LOSS OF HEADLIGHTS AT TIMES WHEN IT WOULD POSE A SAFETY ISSUE. THE REPAIR IS VERY COSTLY (APPROXIMATELY $1400 PER HEADLAMP). THERE IS MOISTURE IN THE DRIVERS SIDE HEADLAMP AS WELL SO IT STANDS TO REASON THAT IT IS JUST A MATTER OF TIME BEFORE THAT LAMP STOPS WORKING. I ONLY HAVE 73,000 MILES ON THE CAR AND WITHOUT SPENDING $3000 TO RECTIFY THE PROBLEM, I COULD FIND MYSELF WITH NO LIGHTS WHILE DRIVING AT NIGHT. THIS IS IN MY OPINION MOST DEFINITELY A POTENTIAL SAFETY ISSUE! *JS

TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHIFT INTO PARK, THE GEAR LEVER HESITATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.

TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO REMOVE FROM THE IGNITION. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE MOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INFORMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.

2002 CADILLAC DEVILLE. CONSUMER HAD TO HAVE THE IGNITION LOCK CYLINDER REPLACED. *TA

2010 CADILLAC SRX. CONSUMER RECEIVED RECALL NOTICE. HOWEVER, THE NOTICE STATED THERE WOULD BE NO CHARGE, BUT ON THE SECOND SHEET, IT STATED TO SUBMIT FORM REIMBURSEMENT. *TA

CONSUMER RECEIVED A RECALL NOTICE REGARDING THE KEY RING. ACCORDING TO THE RECALL NOTICE, THE PARTS WERE NOT AVAILABLE. *JB

VEHICLE WANDERS AT HIGHWAY SPEEDS, VERY HARD TO KEEP ON ROAD. VERY UNSAFE TO DRIVE ON HIGHWAY, THEREFORE IT IS ONLY USED IN CITY AT LOW SPEEDS. AFTER 11 MONTHS IT HAS LESS THAN 3,000 KM ON IT. DEALER SAYS THEY CAN'T DO ANYTHING ABOUT IT, IT IS BECAUSE OF THE ELECTRIC STEERING. ACCORDING TO THEM, ALL THESE MODELS BEHAVE IN THE SAME WAY AND FOR ME TO MONITOR IT. I HAVE MONITORED IT AND IF ANYTHING IT IS GETTING WORSE. IF I DON'T GET ANY HELP FROM THE DEALER I WILL HAVE TO TAKE IT TO A WHEEL ALIGNMENT SPECIALIST, AT MY COST, EVEN IF IT STILL UNDER WARRANTY. ANY SUGGESTIONS? *TR

HEATED STEERING WHEEL BURNED A WHOLE THROUGH LEATHER AND CAUSED A BURN ON MY FINGER. STEERING WHEEL HEATER NO LONGER WORKS SINCE INCIDENT. *TR HEATED DRIVER SEAT NO LONGER WORKS AFTER SMELLING BURNING IN CAR. FOUND MELTED/BURNED CONNECTOR UNDER PASSENGER SIDE SEAT WHERE THE HEATED SEAT MODULE IS LOCATED.

TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT WHILE PARKED, THREE INCHES OF WATER ACCUMULATED ON THE DRIVERS SIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.