CADILLAC Complaints

TL* THE CONTACT OWNS A 2004 CADILLAC CTS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V39400 (ELECTRICAL SYSTEM) WAS RECEIVED IN OCTOBER OF 2014. THE DEALER INFORMED THE CONTACT THAT THE PART NEEDED FOR THE RECALL REPAIR WOULD NOT BECOME AVAILABLE UNTIL APPROXIMATELY THE END OF DECEMBER OF 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

CAME TO A STOP WAITING FOR A CAR AHEAD OF ME TO MAKE A LEFT HAND TURN. WAS THEN CONTACTED BY ANOTHER VEHICLE FROM BEHIND THAT WAS TRAVELING AT AN ESTIMATED 60 MPH. MY CTS-V WAS THEN PUSHED INTO THE CAR IN FRONT CAUSING SIGNIFICANT DAMAGE TO THAT VEHICLE, AND CRUSHING MY FRONT END. OF ALL AIRBAGS IN THE CTS-V, NOT ONE DEPLOYED.

DRIVING LOW SPEED AND BRAKE PEDAL WENT TO THE FLOOR. NO WARNING LIGHTS. DIFFICULT TO STOP CAR. SELECTED LOWER GEAR AND MANAGED TO STOP CAR WITH WHAT BRAKING POWER REMAINED. HAD JUST GOTTEN OFF FREEWAY, COULD HAVE BEEN A SERIOUS ACCIDENT. BRAKE FLUID VISIBLE AT REAR OF VEHICLE. TOOK CAR TO GM DEALER AND THEY ADVISED A REAR STEEL BRAKE LINE HAD CORRODED AND HAD A HOLE. STATED ALL BRAKE LINES NEEDED REPLACING ALONG WITH BRAKE CALIPERS DUE TO CORROSION. THEY WOULD HAVE TO RAISE BODY FROM CHASSIS FOR ACCESS. BILL WOULD BE $3000 TO $4000. THEY WOULD GLADLY TAKE THIS CAR IN TRADE FOR A NEW GM VEHICLE. THIS CAR HAD ALL NEW BRAKES INSTALLED AT GM DEALER IN 2013 AND THERE WAS NO MENTION OF CORRODED BRAKE LINES. *TR

TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT WHILE REVERSING AT APPROXIMATELY 2 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED. THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE ROLLED AND CRASHED INTO A POLE. THE VEHICLE WAS ABLE TO RESTART. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,474.

TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN AT APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A LIGHT POLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A SHOULDER AND NECK INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

NOTIFIED LAST SUMMER (2014) ABOUT RECALL...IN SEPTEMBER (2014) NOTIFIED TO SCHEDULE AN APPOINTMENT FOR THE REPAIR...HAVE CALLED THE LOCAL DEALER SEVERAL TIMES....DEALER DOES NOT HAVE THE NECESSARY MATERIALS TO CORRECT THE PROBLEM. HAVE EXPERIENCED SEVERAL TIMES THE IGNITION TURNING OFF....(THE REASON FOR THE RECALL)...FORTUNATELY HAVE NOT HAD AN ACCIDENT. WHAT IS HOLDING UP THE REPAIRS? WHY SEND A LETTER INSTRUCTING US TO NOW GET IT REPAIRED WHEN THE LOCAL DEALER DOES NOT HAVE THE MATERIALS NEEDED? VERY FRUSTRATING!!!! *TR

TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

TL* THE CONTACT OWNS A 2008 CADILLAC CTS. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I AM THE OWNER OF A 2006 CADILLAC CTS 3.6L V6 WITH A BROKEN TIMING CHAIN WHICH IS A $1,500 REPAIR. I WAS TRAVELING 70 MPH DOWN THE HIGHWAY WHEN THE TIMING CHAIN WENT OUT AND ALMOST HAD AN ACCIDENT TRYING TO PULL ONTO THE SIDE OF THE ROAD. I CONTACTED GM AND WAS TOLD THAT EVEN THOUGH MY VEHICLE HAS THE SAME ENGINE AS THE 2007 MODEL, IT WAS NOT COVERED BY THE EXTENDED WARRANTY. UPON RESEARCHING THIS IS A KNOWN ISSUE WITH THE CADILLAC CTS FROM THE VERY BEGINNING OF ITS APPEARANCE IN 2003. THE NUMBER OF COMPLAINTS FROM 2003 TO 2006 FOR THE TIMING CHAIN ON THE NHTFS WEBSITE WAS THE SAME AS THE NUMBER OF COMPLAINTS IN THE YEARS COVERED BY GM'S SPECIAL EXTENDED WARRANTY (GM SUBJECT 10287 CONCERNING TIMING CHAIN ISSUE) FOR THE 2007-2009 CTS. GM REALIZED THE TIMING BELTS WERE AN ISSUE AND FOUND A WAY TO ONLY COVER THOSE 3 YEARS BY BLAMING THE NEED TO REPROGRAM ENGINE CONTROL MODULE. BY DOING THIS THEY MANAGED TO PREVENT INVESTIGATIONS BY THE NHTFS REGARDING THE TIMING CHAIN ISSUE. WHILE THE ENGINE CONTROL MODULE MAY HAVE CONTRIBUTED TO THE TIMING CHAIN ISSUE IN THE 2007 ' 2009 YEARS, IT IS NOT THE CAUSE OF THE ISSUE SINCE THE PROBLEM EXISTED IN THE 4 YEARS PRIOR TO THE ADDITION OF THE FAULTY ENGINE CONTROL MODULE. THE YEARS FOLLOWING THE EXTENDED WARRANTY THERE HAVE BEEN ZERO COMPLAINTS RELATED TO TIMING CHAIN ISSUES. THIS INDICATES THAT PERHAPS THE TIMING CHAINS BEING USED PREVIOUSLY WERE LIKELY REPLACED, BUT I DO NOT HAVE THE RESOURCES TO INVESTIGATE THAT. THE NHTFS HAS NEVER INVESTIGATED THE TIMING CHAIN PROBLEM IN THE 7 YEARS IT WAS OCCURRING. PART OF THE PROBLEM IS THAT MOST PEOPLE FILING A COMPLAINT ABOUT A TIMING CHAIN DON'T KNOW HOW TO CATEGORIZE IT (I FOUND INSTANCES UNDER AIRBAGS, ELECTRICAL, ETC.) THESE ARE ONLY THE CASES THAT HAVE BEEN REPORTED TO THE NHTFS, BUT THE INTERNET IS FILLED WITH PEOPLE COMPLAINING ABOUT THE PROBLEM. *TR

2008 CADILLAC DTS. RECALL REGARDING IF KEY RING IS ADDING WEIGHT TO VEHICLE. *TA ACCORDING TO THE RECALL LETTER, THE PARTS ARE NOT AVAILABLE. *JB