CADILLAC Complaints

S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM CONSTITUENT RE COPY OF A LETTER TO THE GENERAL MOTORS COMPANY, PROBLEM WITH HIS XTS 2013 CADILLAC. *SMD THE CONSUMER STATED THE REAR HEATED SEATS TURNED ON BY THEMSELVES. ALSO, THE STEERING WOULD MAKE A KNOCKING SOUND, WHILE PARALLEL PARKING OR MAKING A SHARP TURN. THE DEALER CHANGED THE STEERING MECHANISM. HOWEVER, THE NOISE WAS STILL PRESENT. *JB THE DEALER INFORMED THE CONSUMER, THE NOISE WAS NORMAL. UPDATED 12/01/14. *JB

2007 CADILLAC STS. CONSUMER WRITES IN REGARDS TO A THUMPING AND TUGGING SOUND FROM THE FRONT TIRES. *TGW THE DEALER STATED THE BELTS WERE STARTING TO SEPARATE. ALSO, THE TRANSMISSION SHIFT CONTROL ASSEMBLY WAS REPLACED. *JB

THE FUEL PUMP MALFUNCTIONED AND HAD TO BE REPLACED. THIS WAS THE FIRST FUEL PUMP THAT I'VE EVER REPLACED ON ANY AUTOMOBILE. *TR

THE LED REAR TAIL LIGHT ON THE PASSENGER SIDE WAS DEFECTIVE. THE LIGHT KEPT BLOWING FUSES. I WAS NOT AWARE OF THE PROBLEM. I ARRIVED HOME FROM WORK LATE AFTER DARK AND NOTICED THE TAIL LIGHT WAS NOT WORKING. I THINK IT HAD NOT BEEN WORKING FOR MONTHS AND I DIDN'T NOTICE BECAUSE IT WAS SUMMER. THE PROBLEM WAS ORIGINALLY DIAGNOSED AS A BLOWN FUSE BUT AFTER THE FUSE BLEW THREE TIMES, THE PROBLEM WAS DIAGNOSED AS A BAD LED LIGHT WHICH CAUSED THE FUSES TO BLOW. THE TOTAL COST TO DIAGNOSE AND REPLACE THE LIGHT WAS ABOUT $900. THIS WAS THE SECOND LED LIGHT THAT I HAD TO REPLACE. I REPLACED A LED BRAKE LIGHT LAST YEAR AT AT COST OF ABOUT $500. THIS BRAKE LIGHT WAS THE LARGE HORIZONTAL LIGHT THAT GOES ACROSS THE REAR OF THE TRUNK. *TR

DRIVING EAST ON FLAMINGO ST, LAS VEGAS, HIT DIP IN ROAD, SUDDENLY, WENT DEAD. NO POWER, ENGINE DIED, HIT FROM BEHIND, AIRBAGS DID NOT DEPLOY. WENT HOSPITAL BY AMBULANCE, WITH NECK BRACE, IV DRIP, SPENT ONE NIGHT, WENT DOCTOR NEXT DAY. CAR TAKEN REPAIR SHOP, PER GEICO INSURANCE ADJUSTER. WENT TO THIS DOCTOR FOR TWO YEARS, THEN ANOTHER DOCTOR AT V.A. HOSPITAL, TO THIS DATE. HAD SHOTS TO LOW BACK, NECK, MANY CHIROPRACTOR TREATMENTS, WITH VARIOUS PILLS, SUCH AS OXYCODONE, HYDOCODONE AND OTHER NARCOTICS FOR PAIN. HAVING TO SHOTS IN LOW BACK THIS MONTH, 29 OCT 2014. THE ACCIDENT WAS INVESTIGATED BY LAS VEGAS STATE POLICE DEPARTMENT. DAMAGE TO MY CAR WAS OVER $20,000. DOLLARS, GEICO WOULD NOT REPLACE, HAD TO SELL, SUFFERED LOST AFTER 5 MONTHS. IT WAS NEVER CORRECT AFTER ACCIDENT. PURCHASE 2005 NEW CTS, IT SHUT OFF WHILE DRIVING, TRADED IT FOR 2005 CADILLAC DEVILLE, WITH 13,000 MILES, ENGINE LEAKED OIL BEFORE WARRANTY OFF, DEALER REFUSED TO DO ANYTHING. NOW AT 200,000 MILES, IT LEAKS 2-3 QUARTS BETWEEN OIL CHANGES. DOES NOT BURN, ENGINE WAS DEVELOPED WITH DEFECT, IT LEAKS OIL FROM BOTTOM. I HAVE SPENT THOUSANDS OF DOLLARS TO REPAIR. FOUND OVER 200 OWNERS HAVE SAME PROBLEMS WITH DEVILLE, LEAKING OIL. REPORTED TO GM, THEY SAID NOTHING COULD BE DONE, REFUSED TO ASSIST IN REPAIRS OR FIX THE PROBLEM. *TR

THE CAR SHUT OFF WHILE DRIVING DOWN A HILL THIS IS THE SECOND TIME IT HAS HAPPENED I CHECKED WITH GM TO SEE IF THERE WAS A RECALL FOR THIS CAR AND AT THIS TIME THERE IS NOT. WE WERE LUCKY BOTH TIMES THAT THERE WERE NO OTHER VEHICLES AROUND AND THAT THE CAR WAS KEPT UNDER CONTROL WHILE BRINGING IT TO A STOP. ALTHOUGH GM HAS NO RECALLS FOR THIS CAR I AM FILLING THIS COMPLAINT BECAUSE OF THE MANY RECALLS THAT ARE OUT THERE FOR THIS SAME PROBLEM. WILL THE THIRD TIME BE A CHARM WHEN IT HAPPENS AND SOMEONE GETS KILLED OR SERIOUSLY INJURED FOR GM TO INCLUDE THIS CAR? IT WILL BE TO LATE!!!!!!! *TR

THIS CAR ON YOUR LIST SHOWS "RECALL INCOMPLETE" ! THIS IS NOT CORRECT! RECALL WAS CORRECTED BY ME (OWNER AT HOME) WITH THE GM KIT AND I SENT THE ENCLOSED GM RECALL SIGNATURE FORM TO 'RECALL PROCESSING CENTER, PO BOX 909989, MILWAUKEE, WI, 53209, AS INSTRUCTED! FORM DATED SEPT. 16, '14. PLEASE CHECK YOUR/ GM CADILLAC RECORDS!! [XXX], LEASE /OWNER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SHUT OFF AND THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT WAS FORCED TO DRIVE INTO A CURB IN ORDER TO STOP THE VEHICLE. ALSO, THE CONTACT STATED THAT ALL OF THE WARNING LIGHTS ILLUMINATED AND THE STEERING WHEEL SEIZED. THE FAILURE RECURRED NUMEROUS TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

THE SUPERCHARGER WAS REPLACED FOR ABNORMAL NOISE AND FUNCTION AS PER CADILLAC TSB.THE NEW SUPERCHARGER WHICH HAD A SOLID RATHER THAN 2 PIECE CONNECTOR(ISOLATOR) RESULTED IN A LOUD GROAN AND VIBRATION BETWEEN 800 AND 1100 RPM WHEN IN GEAR.CADILLAC HAS ACKNOWLEDGED THIS GROAN/VIBRATION AND AT FIRST DEEMED IT "NORMAL".NOW THEY HAVE RESTATED THEIR POSITION AND ALLEGE THAT THEIR ENGINEERS ARE WORKING ON THE PROBLEM. THE DEALER'S SERVICE DEPT HAS BEEN TOLD NOT TO ATTEMPT TO WORK ON A SOLUTION TO THE ABOVE.THE NEW 2014 CTSVS WHICH HAVE THE NEW SUPERCHARGERS HAVE THE SAME PROBLEM.THE GROWL/VIBRATION HAS BECOME MORE INTENSE AND I WORRY ABOUT CATASTROPHIC ENGINE FAILURE. GM CUSTOMER SERVICE REPS HAVE BEEN LESS THAN HELPFUL.THIS IS YET ANOTHER EXAMPLE OF "CAVEAT EMPTOR". *TR

TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.