CADILLAC Complaints

I PURCHASED A 2004 SRX FROM COLEMAN CADILLAC IN EWING, NJ ON 11/05/03. MY SRX WAS PARKED AT COLUMBIA UNIVERSITY WHEN THE IGNITION KEY GOT LOCKED IN THE IGNITION CYLINDER. THE REPAIR COST AT POTAMKIN CADILLAC CAME TO A TOTAL OF $2217.86. I ALSO HAD TO GET MY KEYS REPROGRAMMED WHICH TOTALED $181.35 BACK AT COLEMAN CADILLAC IN NJ. I RECENTLY READ THAT THE 2004 SRX IGNITION WAS IDENTIFIED AS A PROBLEM: THE DELPHI (DLPH.N) DOCUMENTS, RELEASED ON WEDNESDAY BY THE U.S. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, ALSO MAY INDICATE THAT EARLIER VERSIONS OF THE CADILLAC SRX, FROM MODEL YEARS 2004-2006, USED A SWITCH PART FROM THE 2003 ION. ONE DOCUMENT SAYS THE SRX "IN THE BEGINNING OF THE PROGRAM" USED SWITCH PARTS FROM "DELTA" VEHICLES, THE CODE NAME FOR THE GM SMALL-CAR FAMILY THAT INCLUDES THE ION AND COBALT. I'M SURE YOU ARE AWARE OF THIS ISSUE AND AM ASKING THAT I RECEIVE A CREDIT FOR THE EXPENSE I INCURRED FOR THE REPAIR OF THE IGNITION CYLINDER AND ATTENDANT COST'ECM, REPROGRAMMING, ETC. THE TOTAL AMOUNT OF THE CREDIT I AM ASKING IS $2399.21. I HAVE WRITTEN TO GM AND HAD NUMEROUS DISCUSSIONS WITH THEIR EXECUTIVE RESOURCE CENTER (REFERENCE NO. 71-1336933693402). AN INITIAL OFFER OF $200 WAS WITHDRAWN AFTER CALLING TO TELL ME THAT I WOULD RECEIVE A RECALL NOTICE IN THE MAIL. THE ONLY RECALL NOTICE I HAVE RECEIVED WAS TELLING ME TO HAVE A PLUG PUT IN MY IGNITION KEY.

TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT WHILE STOPPED, THE TEMPERATURE GAUGE INCREASED. THE TEMPERATURE GAUGE RETURNED TO NORMAL ONCE THE VEHICLE WAS SHUT OFF AND RESTARTED. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT WATER PUMP WAS LEAKING. THE VEHICLE WAS REPAIRED. THE DEALER ALSO DISCOVERED THAT THE HEAD GASKET WAS BLOWN DUE TO WATER AND ANTI-FREEZE MIXING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2006 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ENGINE STALLED AND VEERED TO THE RIGHT. AS A RESULT, THE VEHICLE CRASHED INTO A GUARDRAIL AND SUDDENLY VEERED TO THE LEFT. THE VEHICLE LANDED ON GRASS AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE LEFT SIDE OF THE NECK, THE LEG AND THE RIBS. THE FRONT PASSENGER SUSTAINED AN INJURY TO THE LEFT ARM. THE DRIVER AND FRONT PASSENGER DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NHTSA CAMPAIGN 14V394000 (ELECTRICAL SYSTEM) AND BELIEVED THE CRASH WAS RELATED TO THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 60,700.

TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE JERKED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM), BUT THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

AS I APPROACHED A STREET FROM A STORE PARKING LOT, I STEPPED ON THE BRAKE BUT THE CAR DID NOT SLOW. AS I SAW I WAS NOT GOING TO STOP, I TRIED TO STEER THE CAR TO THE RIGHT TO TRY TO AVOID CROSSING INTO TRAFFIC. THE STEERING WHEEL WOULD NOT TURN. I WAS GOING VERY SLOWLY AND SAW THE FACE OF THE DRIVER OF THE CAR THAT HIT ME. THAT CAR HIT MY CAR TWICE. ONCE IN THE FRONT LEFT CORNER AND THEN IN LEFT REAR CORNER, AS MY CAR SPUN 90 DEGREES TO THE RIGHT FROM THE FIRST IMPACT. SOMEONE ASKED ME IF MY CAR HAD TURNED OFF. I SAID I DIDN'T KNOW BECAUSE THE ENGINE IS SO QUIET. A RESPONDING SHERIFF'S DEPUTY TOLD MY HUSBAND THE DRIVER WHO HIT ME SAID HE SAW ME LOOKING AT HIM AND WAS SURE I WAS GOING TO STOP. LATER ANALYSIS BY A CADILLAC TECHNICIAN REVEALED ERROR CODES FROM THE FRONT WHEEL SPEED SENSORS. I HAVE BEEN TOLD A WHEEL SPEED SENSOR MALFUNCTION CAN AFFECT BRAKING. *TR

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED AND STALLED. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE DEALER WAS CONTACTED SEVERAL TIMES AND WAS TOLD THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 1999 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE PARKED, ANOTHER VEHICLE CRASHED INTO THE REAR END OF THE VEHICLE CAUSING THE FRONT DRIVER SEAT TO FRACTURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 155,409.

FOR THE SECOND TIME IN ABOUT ONE MONTH, THE ENGINE DIED AND ELECTRIC POWER WENT OUT (DASHBOARD LIGHTS). THE CAR RESTARTED WITHOUT DIFFICULTY WHEN I PULLED OFF THE ROAD AND PUT IT INTO PARK. WE RECEIVED A RECALL NOTICE ON THIS VEHICLE IN AUGUST. AFTER THE FIRST INCIDENT I CAREFULLY CHECKED THE BATTERY CABLES AND FOUND NOTHING WRONG. THE BATTERY IS ALMOST NEW. AFTER GETTING THE RECALL NOTICE I CHECKED THE OPERATION OF THE IGNITION SWITCH AND I FOUND THAT THE DETENT WORKS PERFECTLY. I HAD TURN THE KEY CCW BY A LARGE AMOUNT TO TURN OFF THE ENGINE AND NO AMOUNT OF JIGGLING WOULD CAUSE THE FAULT. TWO DIFFERENT KEYS WERE INVOLVED IN THE TWO EPISODES. THERE IS NO POSSIBILITY THAT MY FAILURES ARE RELATED TO WEIGHT HANGING ON THE KEY.EVEN SO I ASKED THE LOCAL DEALER AS WELL AS THE GM HOTLINE WHEN THEY CAN INSTALL THE "FIXES" AND I WAS TOLD THAT NO PARTS MAY BE AVAILABLE FOR MONTHS. ABOUT TWO WEEKS AGO A PERSON ON THE GM HOTLINE PROMISED TO FIND A DEALER WITH PARTS AND CALL ME BACK BUT DID NOT DO SO. I HAVE NO CONFIDENCE THAT GM WILL SOLVE MY PROBLEM WITH THEIR RECALL FIX, IF AND WHEN IT IS EXECUTED, AND FEAR THAT THERE IS ANOTHER COMMON CAUSE FOR THE MANY FAILURES THAT HAVE BEEN REPORTED. *TR