CADILLAC Complaints

THE EXTERIOR DOOR HANDLES HAVE PULLED OUT FROM THE DOOR THREE TIMES. WHEN YOU GO TO OPEN THE DOOR, THE DOOR HANDLE PULLS OUT FROM THE DOOR FRAME. I JUST HAD THIS HAPPEN AGAIN FOR THE THIRD TIME AT A COST OF $232.72. THIS COULD BE A SAFETY HAZARD IF YOU WERE IN A CRASH AND HAD TO HAVE SOME ONE OPEN THE DOOR FROM THE OUTSIDE TO REMOVE YOU OR YOUR FAMILY. IT IS OBVIOUSLY A DESIGN FLAW. *TR

THE VEHICLE CAUGHT FIRE WITHOUT CAUSE AT A WALMART PARKING LOT. WHEN I CAME OUT OF THE STORE MY CAR WAS ON FIRE. THE FIRE STARTED IN THE DOOR PANEL OF THE DRIVERS SIDE. I HAVE NO IDEA WHAT CAUSED THE FIRE. STERLING HEIGHTS FIRE DEPT WAS ON THE SEEN AND PUT THE FIRE OUT. MY CAR WAS TOTALED. *TR

WHILE ABOUT TO TURN LEFT, AFTER PULLING OUT THE CAR ENGINE STALLED, AND SHUT DOWN LEAVING ME IN THE MIDDLE OF THE ROADWAY WHILE BEING APPROACHED BY ONCOMING CARS. THE CAR IMMEDIATELY STARTED UP AGAIN AFTERWARDS. ADDITIONALLY, WHILE DECELERATING THE CAR FROM 70 MPH TO A COMPLETE STOP. JUST PRIOR TO MAKING A COMPLETE STOP, THE CAR BEGAN TO STALL, AND AGAIN TURNED OFF. THIS TIME JUST AFTER MAKING A STOP. I TOOK THE CAR TO THE CADILLAC DEALER. THEY ARE CURRENTLY CHECKING INTO THE ISSUE AND ALLEGE THIS IS NOT A COMMON OCCURRENCE. THIS IS A HUGE SAFETY ISSUE. I HOPE THEY FIND THE PROBLEM. HISTORICALLY THE DEALER HAS REPROGRAMMED THE ECM. THE CAR HAS RECEIVED ALL OF ITS PREVENTATIVE MAINTENANCE AT THE SAME DEALERSHIP NAMED WILLIAMSON CADILLAC IN SOUTH, FLORIDA. THE CAR HAS HAD ROUGH IDLE SINCE IT WAS PURCHASED, AND I WAS TOLD THIS WAS NORMAL, AND NOTHING TO WORRY ABOUT EACH TIME THIS ISSUE HAS BEEN BROUGHT UP TO THE DEALERSHIPS SERVICE DEPARTMENT. MOREOVER, I HAVE BEEN TOLD THE MOTOR MOUNTS ARE LIQUID MOTOR MOUNTS, AND THAT THE SHAKING IS AS A RESULT OF THE VIBRATION THAT OCCURS JUST AFTER STARTING THE CAR, BUT THIS IS NOT TRUE. THE ROUGH IDLE OCCURS ALL THE TIME, AND NOW IT HAS PROGRESSED TO COMPLETE ENGINE STALLING WHILE TURNING OR DECELERATION. THE CAR IN QUESTION HAS AN AUTOMATIC TRANSMISSION, ALSO IT ALSO JERKED AFTER IT WAS PLACED INTO GEAR DURING THE MOST RECENT SITUATION / COMPLAINT. *TR

AT 9:00 PM ET ON 20-NOV-2012 I WAS DRIVING 20 MINUTES TO MY HOME FROM MY IN-LAWS AT ~30 MPH IN MONROE, OHIO WHEN MY AIRBAGS MALFUNCTIONED. THE CAR WAS TOWED TO CAMARGO CADILLAC'S BODY SHOP FOR REPAIRS THE MORNING OF 21-NOV-2012. BOTH A SPECIALIST FROM STATE FARM (MY INSURANCE) AND THE INSPECTOR HIRED BY GM DECLARED THAT THE AIRBAGS MALFUNCTIONED. GM?S REPRESENTATIVE INSPECTED THE VEHICLE ON 03-DEC-2012 AND THE REPORT WAS RECEIVED AT GM ON 12-DEC-2012. IT WAS NOT UNTIL 19-DEC-2012 THAT GM APPROVED PAYING FOR THE REPAIRS. GM WOULD NOT STATE WHAT ERROR OCCURRED THAT CAUSED THE AIRBAGS TO MALFUNCTION. MY CAR WAS UNDER WARRANTY UNTIL 100,000 MILES AND HAD ~ 76,000 MILES ON IT AT THE TIME OF THE ACCIDENT. IT TOOK ~2 MONTHS FOR THE REPAIRS TOTAL. NO APOLOGIES WERE MADE BY GM FOR STRESS OR FOR PUTTING MY LIFE AT RISK. I AM THANKFUL NO ONE ELSE WAS AFFECTED BY THE ACCIDENT, AS I WAS DRIVING ALONE AND DID NOT LOSE CONTROL OF MY VEHICLE. REPRESENTATIVES FROM GM AND CAMARGO STATED THEY ARE UNAWARE OF PREVIOUS AIRBAG MALFUNCTIONS IN GM VEHICLES. BELOW ARE LINKS TO 2 ARTICLES WHICH REPORT ABOUT GM AIRBAGS MALFUNCTIONING. HTTP://WWW.9WSYR.COM/CONTENT/NEWS/REAL_DEAL/STORY/GM-SETTLES-WITH-COUPLE-AFTER-RANDOM-AIRBAG/AKKU26VGHUOLXIW-3PJZZG.CSPX HTTP://EXTREME.MOBILE.MSN.COM/AUTOS/BLOG/GM-OWNERS-STARTLED-BY-SUDDEN-AIRBAG-DEPLOYMENT-WHILE-DRIVING/250030472 THANK YOU AGAIN FOR TAKING TIME TO REVIEW MY CONCERNS ON THE SAFETY OF GM VEHICLES. *TR

(1) MY 2010 CADILLAC DTS IS EQUIPPED WITH THE FACTORY OPTIONAL CHROME RIMS. THE CAR WAS BUILT THE END OF MAY, 2010, AND BY JUNE, 2014, WITH APPROXIMATELY 54,000 MILES, ONE RIM WAS SO BADLY CORRODED IT WOULD NO LONGER HOLD AIR. ONE OTHER RIM WAS ALSO CORRODING BADLY, BUT WAS STILL HOLDING AIR BEFORE I REPLACED IT. THE OTHER TWO RIMS HAD SOME CORROSION, BUT TO A MUCH LESSER EXTENT THAN THE OTHERS. THE LOW TIRE PRESSURE WARNING SENSOR HAD STOPPED WORKING ON THE TIRE THAT WAS LOSING PRESSURE, BUT IS WORKING SATISFACTORILY ON THE NEW RIM. IN MY OPINION, CADILLAC SHOULD BE FORCED TO RECALL ANY OF THESE RIMS THAT HAVE CORRODED--TRUE, MICHIGAN USES SALT ON ITS ROAD DURING THE WINTER, BUT THIS IS SOMETHING CADILLAC CERTAINLY KNEW ABOUT AND THAT IT SELLS A LARGER NUMBER OF CARS IN MICHIGAN. FURTHER, THE LIST PRICE FOR REPLACEMENT RIMS FROM CADILLAC IS APPROXIMATELY $900.00 PER RIM--$3600.00 FOR ALL FOUR! I COULD LIVE WITH THE CORROSION IN TERMS OF APPEARANCE, BUT A RIM THAT WILL NOT HOLD AIR IS DEFINITELY A SAFETY HAZARD, AND IT OCCURRED FAIRLY EARLY ON IN THE VEHICLE'S OPERATIONAL LIFE. (2) MY 2010 CADILLAC DTS HAD THE BULB ON ITS UPPER DRIVER'S SIDE FRONT TURN SIGNAL BURN OUT AFTER FOUR YEARS AND 54,000 MILES. IT TURNED OUT IT IS A TWO-PERSON JOB TO REPLACE THE BULB (WHICH IS A MUNDANE, TRADITIONAL INCANDESCENT BULB, NOT A LED) AND A LABOR COST OF MORE THAN $200.00. THE REPLACEMENT IS NOT SOMETHING EVEN A FAIR-TO-MIDDLING SHADE TREE MECHANIC CAN UNDERTAKEN--IT REALLY REQUIRES A DEALERSHIP. I AM AFRAID THAT A LOT OF PEOPLE, WHEN THEY FIND OUT THE COST OF REPLACING THE BULB, WILL SIMPLY SAY TO HELL WITH IT. THE SAFETY HAZARDS CAUSED BY THAT IS INTUITIVELY OBVIOUS TO EVEN THE MOST CASUAL OBSERVER. CADILLAC SHOULD BE FORCED TO WARRANTY ALL OF ITS EXTERIOR LIGHTS AND NOT EXCLUDE THEM FROM THEIR WARRANTY, EXTENDED OR OTHERWISE. *TR

WE WERE PULLING OUT OF A PARKING LOT AFTER THE SUV WAS PARKED FOR OVER AN HOUR. WHEN I SMELLED SOMETHING BURNING. SMOKE STARTED POURING IN SIDE THE CAR ON THE DRIVER SIDE FROM UNDER THE DASH BOARD. WE PULLED OFF THE ROAD AND CALLED 911. OPENED THE HOOD AND 3FT FLAMES SHOT OUT, THE ALARM WENT OFF AS SMOKE AND FLAMES FILLED THE AIR. A LADY IN A HOME NEARBY RAN OUT WITH A FIRE EXTINGUISHER TO ASSIST. FIRE AND POLICE CAME, REPORT WAS FILED. MY LUNGS BURNED FOR WEEKS AFTER AND I HAD A CHRONIC COUGH. THE CAR WAS TOWED TO THE DEALER. THE DEALER FOUND IT TO BE A MANUFACTURE DEFECT BUT GM REFUSED TO WORK WITH US ON COSTS. WE HAD TO PAY FULL PRICE OUT OF POCKET FOR REPAIRS. I FILED A COMPLAINT WITH BBB, GM, AND MANY OTHERS BUT GOT NO ASSISTANCE. I ALSO HAD ISSUES WITH THIS SUV AND THE TRANSMISSION FAILED AT 100,000 MILES WHICH THE SHOP SAID IT WAS UNUSUAL BUT FOR A TRANSMISSION TO FAIL AT THIS LOW OF MILES BUT IN THESE TRANSMISSIONS IT IS A KNOWN PROBLEM. IT COULD HAVE CAUSED AN ACCIDENT IF FAILING ON THE HIGHWAY WHEN DOING 65 AND LOCKED UP. THERE HAVE ALSO BEEN ISSUES WITH THE FUEL LEVEL SENSOR WHICH MANY PEOPLE HAVE ALSO REPORTED, DEFECTIVE WINDSHIELD WHICH GM REFUSED TO REPLACE. THE FILM OVER THE WINDSHIELD WAS DEFECTIVE WHICH CAUSED BLURRY VISION IN THE DRIVERS LINE OF VIEW. I HAD TO PAY TO REPLACE THE WINDSHIELD. GM HAS NOT BACKED ANY OF THE ISSUES WITH THIS SUV. IT HAS BEEN A LEMON SINCE DAY ONE. I HAVE ALL RECEIPTS FOR REPAIRS. *TR

TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. THE CONTACT STATED THAT THE WIRING HARNESS AND MODULE CONNECTORS WERE MELTED AND BURNED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 87,000. THE VIN WAS NOT AVAILABLE.

WHILE DRIVING ON A VILLAGE STREET, THE ENGINE JUST STOPS. IT HAS DONE THIS THREE OR FOUR TIMES. I HAD MY MECHANIC CHECK THE CAR DIAGNOSTIC COMPUTER. IT SHOWED NO FAULTS. GLAD IT HAPPENS AT 20MPH IN TOWN, AND NOT AT 70 WHILE ON THE HIGHWAY. AT LEAST AT LOW SPEED, I CAN WRESTLE THE CAR TO THE SHOULDER! *TR

WENT FOR INSPECTION, SHELL CARDINAL FOREST, SPRINGFIELD, VA. INSPECTION REJECTED DUE TO FAULTY/WORN OUT/DANGEROUS MOTOR MOUNTS. MECHANIC SAID DESIGN FLAW. LINDSAY CADILLAC SERVICE MANAGER ADMITTED "DIFFERENT" DESIGN THAN OTHER CADILLACS. MY WIFE AND I, AGES 55 AND 70, HAVE OWNED NUMEROUS VEHICLES, INCLUDING 3 CADILLACS, AND HAVE DRIVEN CARS WELL OVER 100K MILES, INCLUDING FAR LESS EXPENSIVE CARS. HAVE NEVER HEARD OF MOTOR MOUNTS FALLING APART OR EVEN WEARING OUT, ESPECIALLY NOT AT 79K MILES. CHEAPER CARS WE'VE OWNED HAVE NEVER DEVELOPED SUCH A SERIOUS PROBLEM AT THAT MILEAGE. SHELL SAID THIS SHOULD NOT HAPPEN. WE HAVE ASKED PARTS BE SAVED FOR YOUR INSPECTION. CADILLAC WANTED $1,750 TO REPLACE FOR THEIR DEFECTIVE DESIGN. WE WOULD THINK THE DANGER OF HAVING THE ENGINE FALL OUT OF THE CAR WOULD BE A SIGNIFICANT SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THE HEADLIGHTS FLICKERED SPORADICALLY AND BECAME DIM. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEAD LAMPS BULBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.