CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2009 CADILLAC ESCALADE HYBRID- BELLEVILLE, MI
WHILE SITTING IN THE DRIVEWAY WHEN THE TRUCK WAS RUNNING ALL OF THE BRAKE FLUID LEAKED OUT. REPLACED THE FLUID AND IT LEAKED OUT AGAIN. CALLED DEALER AND THEY TOLD ME TO BRING IT RIGHT IN NO APPOINTMENT NEEDED. PRIOR TOO THAT THERE HAD BEEN OCCASIONAL PROBLEMS RELEASING THE PARKING BRAKE. IT WAS STILL UNDER WARRANTY IT TOOK OVER A WEEK AND WAS TOLD THE BRAKE LINES HAD TO BE REPLACED. *JS
Source: NHTSA WEB SITE -
2013 CADILLAC CTS- MUSKOGEE, OK
TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT ANY WARNINGS. THE VEHICLE WAS RESTARTED MULTIPLE TIMES AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE OR DIAGNOSED THE FAILURE. THE TECHNICIAN ADVISED THE CONTACT TO ONLY HAVE THE KEY AND FOB ON THE KEY RING. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2003 CADILLAC ESCALADE EXT- WAREHAM, MA
WHILE DRIVING THE VEHICLE IT APPEARS THE VEHICLE SPEED IS NOT RESPONDING TO THE ACCELERATOR. YOU PUSH DOWN ON THE ACCELERATOR TO INCREASE SPEED WHILE IN TRAFFIC AND NOTHING HAPPENS. THIS HAS OCCURRED AT LEAST 3 TIMES SINCE WE PURCHASED THE VEHICLE ON JUNE 17 OF THIS YEAR. DEALER STATES THERE ARE NO CODES OR HISTORY OF CODES IN THE VEHICLES COMPUTER. LEFT IT THERE FOR A DAY BUT THEY COULD NOT REPRODUCE THE PROBLEM. WHAT NOW. *JS
Source: NHTSA WEB SITE -
2000 CADILLAC ELDORADO- STANFORD, CT
TL* THE CONTACT OWNS A 2000 CADILLAC ELDORADO. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE BRAKES WERE ENGAGED AND FAILED TO STOP THE VEHICLE. THE YELLOW SERVICE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL BEFORE THE VEHICLE STALLED. AS A RESULT, THE CONTACT LOST CONTROL AND CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. THERE WAS A POLICE REPORT FILED. THE CONTACT SUSTAINED A CONCUSSION. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 62,000. PAM
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
1997 CADILLAC DEVILLE- JERSEY CITY , NJ
I NOTICED THAT MY ABS TRACTION CONTROL LIGHT WAS ON THE DASHBOARD CONSOLE AND WHEN I PUSH ON THE BRAKES THE AND THE CAR WAS NOT STOPPING. THE ABS WAS ENGAGING ON DRY PAVEMENT. I CHECKED THE ONBOARD DIAGNOSTIC TOOL ON THE CADILLAC AND I AM GETTING AN ERROR CODE OF TCS C1255 WHICH IS A FAULTY ELECTRONIC BRAKE CONTROL MODULE/ ELECTRONIC BRAKE AND TRACTION CONTROL MODULE. I NOTICED THAT THERE IS A RECALL ON THIS EXACT PART THAT I AM EXPERIENCING PROBLEMS WITH REFERENCE NHTSA CAMPAIGN NUMBER: 97V064000. I CALLED CADILLAC DEALER AND WAS TOLD THAT MY VIN DOES NOT COME UP WITH ANY RECALLS AND THERE ARE NOT ANY RECALLS AT ALL FOR 1997 CADILLAC DEVILLE. I AM REQUESTING THAT MY VIN BE ADDED TO THE RECALL FOR THE BRAKES AND THE FUEL SYSTEM RECALL. THANK YOU *TR UPDATED 3/13/15 *JS
Source: NHTSA WEB SITE -
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2008 CADILLAC STS- LONGVIEW, TX
WAS INVOLVED IN AND ACCIDENT WITH THE FRONT GRILL, RADIATOR, HOOD, AND DRIVER DOOR HAD BEEN SEVERELY DAMAGED. AIRBAGS NEVER EJECTED. *JS
Source: NHTSA WEB SITE -
2009 CADILLAC STS- SEATTLE, WA
WHILE DRIVING ON THE FREEWAY ALL OF A SUDDEN THE STEERING GOT EXTREMELY STIFF AND I LOST MY POWER STEERING. ON THE (DIC) DRIVERS INFORMATION CENTER THE MESSAGE DISPLAYED " SERVICE STEERING SYS" WHEN I STOPPED THE CAR AND LET IT COOL DOWN, NORMAL STEERING RETURNED. THIS PROBLEM KEEPS RETURNING EVERY DAY OR TWO. AT SLOW SPEED ITS ALMOST IMPOSSIBLE TO TURN, AS WHEN PARKING. I LOOKED ON LINE AND FOUND OUT THIS ISN'T AN UNCOMMON PROBLEM IN BOTH THE 2009 CTS & STS CADILLAC'S. NOW I HAVE TO TAKE THE CART TO THE DEALER TO HAVE IT REPAIRED AND MY QUESTION IS WILL THE REPAIR BE COVERED AS THE CAR HAS ONLY 36,000 MILES ON IT AS A FACTORY RELATED PROBLEM AS I'M OUT OF THE 5 YEAR WARRANTY. I HAVE HAD CADILLAC'S SINCE 1970 AND NEVER HAD A STEERING PROBLEM WITH ANY OF THEM MOST HAD WELL OVER 200,000 ON THEM WITH NEVER ANY STEERING PROBLEMS. THIS I HAVE TO ADD I HAVE NEVER HAD SO MANY MINOR PROBLEMS WITH ANY CAR I'VE OWNED AS WITH THIS CADILLAC ESPECIALLY WITH SO FEW MILES ON IT AND NOW THAT THE 5 YEAR WARRANTY IS OFF THESE REPAIRS ARE AT MY EXPENSE DON'T THINK I WILL EVER BUY ANOTHER CADILLAC OR ANY GM CAR AGAIN IF THESE REPAIRS ARE NOT DONE AT THE FACTOR'S EXPENCE. *JS
Source: NHTSA WEB SITE -
2004 CADILLAC DEVILLE- PITTSBURGH, PA
I ENTERED MY CAR AND PUT THE KEY IN THE IGNITION WHEN I STARTED THE CAR THE DRIVERS AIR BAG ACTIVATED. I WAS BACK IN MY SEAT SO IT NEVER TOUCHED ME.....UPDATED 07/23/14 *BF
Source: NHTSA WEB SITE -
2014 CADILLAC ATS- HAMILTON, NY
VEHICLE WANDERS AT HIGHWAY SPEEDS ON LEVEL ROADS, CAN'T KEEP IT IN A STRAIGHT LINE. DEALER REFUSES TO RECTIFY, SAYS THAT IT IS NORMAL, SINCE THEIR OTHER MODELS ARE THE SAME. IT IS A DANGEROUS SITUATION SINCE YOU ARE AFRAID TO BLINK AND MAY END UP IN ANOTHER LANE OF TRAFFIC. JUST USING IT FOR CITY TRAFFIC NOW. CURRENT ODOMETER READING 1,600 KM SINCE NEW IN FEBRUARY 2014. HOW SAFE IS THE ELECTRIC STEERING? *TR
Source: NHTSA WEB SITE -
2005 CADILLAC SRX- PHILADELPHIA, PA
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE MANAGED TO COME TO A STOP WHEN THE CONTACT APPLIED THE EMERGENCY BRAKE. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND THE BRAKES PERFORMED NORMALLY. THE FAILURE OCCURRED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 73,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE