CADILLAC Complaints

View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2014 CADILLAC XTS
    - SOUTHFIELD, MI

    S10 DIRECT REPLY EXPRESSING CONCERNS ABOUT THE BRAKING SYSTEM ON HIS 2014 CADILLAC XTS, HIS FOOT CATCHES ON THE NOISE SLEEVE UNDERNEATH THE STEERING COLUMN AND DOES NOT ALLOW THE BRAKE PEDAL TO BE FULLY DEPRESSED. *SMD THE DEALER INFORMED THE CONSUMER, THERE WAS NO FIX FOR THE PROBLEM, AND THEY SUGGESTED THE CONSUMER REMOVE ALL THE WEATHER MATS, AND IF THAT DIDN'T WORK, REMOVE THE REGULAR MATS. THE CONSUMER STATED IT APPEARED TO HELP, BUT IT DID NOT CURE THE PROBLEM ENTIRELY. *JB

    Source: FORWARDED FROM A CONGRESSIONAL OFFICE
  • 2014 CADILLAC XTS
    - HUNTSVILLE, AL

    WHILE WEARING MY DRESS SHOES FOR CHURCH TODAY (SIZE 13) I PIVOTED MY FOOT FROM THE ACCELERATOR TOWARD THE BRAKE PEDAL AND ENCOUNTERED A SOLID OBJECT THAT PREVENTED ME FROM ACTUATING THE BRAKES. AS I PUSHED HARDER (PRESUMING SOMETHING WAS HOLDING THE BRAKE PEDAL UP) MY SHOE SLIPPED OFF THE SOLID OBJECT AND SLAMMED INTO THE BRAKE PEDAL CAUSING A RATHER ABRUPT STOP. UPON INSPECTION I COULD SEE THE SOLID OBJECT WAS AN AIR VENT WITH A SHARP LOWER EDGE THAT GRABBED MY SHOE. CLEARLY, THERE SHOULD SOME SORT OF GUARD OVER THE SHARP OPENING SO THAT EVEN IN A PANIC STOP WHEN SOMEONE RAISES THEIR FOOT EVEN HIGHER THAN I DID, THE SHOE WOULD EASILY SLIP OFF. *TR

    Source: NHTSA WEB SITE
  • 2003 CADILLAC ESCALADE
    - BROOKFIELD, NH

    IN STARTING TO ACCELERATE, THE TRACTION CONTROL LIGHT COMES ON AND THE CAR LOOSES POWER SIGNIFICANTLY. *TR

    Source: NHTSA WEB SITE
  • 1997 CADILLAC SEVILLE
    - SANDERSON, FL

    TL* THE CONTACT OWNS A 1997 CADILLAC SEVILLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE HOWEVER, THE FAILURE OCCURRED FIFTEEN TIMES WITHIN AN HOUR. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000. UPDATED 8/11/14*CN

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 CADILLAC CTS
    - MURPHYSBORO, IL

    PASSENGER AIRBAG SENSOR LIGHT REMAINS LIT AT ALL TIMES. LIGHT IS SUPPOSED TO GO OFF AFTER SYSTEM CHECK. MANUAL SAYS SENSORS NEEDS TO BE SERVICED OR INJURY MAY OCCUR DURING ACCIDENT DUE TO AIRBAG FAILURE. ACCORDING TO INTERNET CADILLAC FORUMS, MANY DRIVERS ARE EXPERIENCING THIS SAME PROBLEM AND DEALERS ARE TELLING THEM "IT IS NORMAL" OR CHARGING OVER $600 TO REPLACE SENSOR THAT MAY OR MAY NOT FIX PROBLEM. THIS IS VERY SIMILAR TO THE RECALL FOR 2003-2008 CTS'S FOR THE SAME PROBLEM. EVEN OLDER CTS'S ARE EXPERIENCING A RETURN OF THE PROBLEM AND DEALERS WON'T FIX THEM SAYING THE PROBLEM WAS ALREADY FIXED IN THE RECALL. HOW CAN GM SAY A RECALL WAS SUCCESSFUL WHEN IT DIDN'T FIX THE PROBLEM IN THE CARS IDENTIFIED AND NEWER CARS ARE HAVING THE SAME PROBLEMS.? *TR

    Source: NHTSA WEB SITE
  • 1997 CADILLAC DEVILLE
    - RAPID CITY , SD

    TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATE 35 MPH, THE ABS AND THE TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY AND PROGRESSED TO PERMANENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 97V064000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2014 CADILLAC SRX
    - POWAY, CA

    I AM ONLY GUESSING THE YEAR BECAUSE IT IS NOT MY VEHICLE. I WANT TO ALERT THE NHTSB TO WHAT I CONSIDER A SAFETY DEFECT IN THIS VEHICLE. THE REAR BRAKE LIGHTS ARE EXCESSIVELY BRIGHT TO THE POINT OF AFFECTING THE VISION OF SOMEONE FOLLOWING THIS VEHICLE. LAST NIGHT I WAS FOLLOWING ONE OF THESE IN A LINE OF CARS AND THE BRAKE LIGHTS WERE SO BRIGHT IT AFFECTED MY ABILITY TO SEE THE ROAD. SINCE THIS IS AN SUV OF SORTS, IT WAS MADE WORSE BY THE HIGH MOUNTING OF NOT ONLY THE NORMAL LIGHTS BUT THE CENTER BRAKE LIGHT. I CAN UNDERSTAND THE NEED TO HAVE BRAKE LIGHTS VISIBLE AND CERTAINLY ON A FOGGY NIGHT THEY WOULD BE USEFUL, BUT FOR NORMAL CLEAR DRIVING LIKE LAST NIGHT THEY ARE TOO BRIGHT AND CAN LEAD TO AN ACCIDENT AS THE BRIGHTNESS AFFECTS THE VISION OF THE PERSON FOLLOWING THE VEHICLE. AS I MENTIONED, I DO NOT KNOW THE YEAR AND DIDN'T THINK TO GET THE LICENSE NUMBER BUT THE 2 MARKINGS WERE "SRX" AND EITHER "315" OR MORE LIKELY "3.5". EVEN WITH MY HIGH BEAM HEADLIGHTS WHICH WERE NEEDED TO COUNTERACT THE EFFECT OF THE HIGH BRIGHTNESS BRAKE LIGHTS IT WAS DIFFICULT TO MAKE OUT THE 3.5. *TR

    Source: NHTSA WEB SITE
  • 2007 CADILLAC CTS
    - EL SOBRANTE, CA

    OUR CAR IS EXPERIENCING AN ISSUE WITH THE PASSENGER SIDE AIRBAG, WHICH MATCHES EXACTLY THE DESCRIPTION AND SYMPTOMS IN NHTSA CAMPAIGN ID 10V644000 AND GM SAFETY RECALL 100355. THE GM DEALERS KEEP SAYING OUR VIN DOESN'T MATCH THE PLANT WHERE THE CARS WITH THE PROBLEM AIRBAGS WERE MANUFACTURED AND WILL NOT REPLACE AS STATED IN THE RECALL, BUT OUR CAR HAS THE EXACT ISSUE AS SHOWN IN THE RECALL.------------------------------------------------------------------------------------------------------------------------------------ GM SUBJECT 10287 CONCERNING TIMING CHAIN ISSUE. GM PUT A BAND AID FIX ON THIS AND GAVE A SPECIAL WARRANTY TO 120,000 TO REPAIR ANY ISSUES WITH TIMING CHAIN UNTIL 120,000 MILES. OUR TIMING CHAIN WENT OUT AT 121,000 AND I FEEL GM SHOULD HONOR THE SPECIAL WARRANTY. TIMING CHAIN ISSUE WAS NOT EXPLAINED TO US WHEN THE BAND AID FIX WAS APPLIED AND TIMING CHAIN ISSUE STARTED BEFORE 120,000 MILES. *TR

    Source: NHTSA WEB SITE
  • 2014 CADILLAC CTS
    - WOODBURY, NY

    PURCHASED A NEW 2014 CADILLAC CTS, WINDOW STICKER SHOWED CLEARLY AND AS A SELLING FEATURE THAT THE CAR RECEIVED A GOVERNMENT 5 STAR SAFETY RATING FOR FRONTAL CRASH, DRIVER AND PASSENGER AND FOR ROLL OVER. FIVE MONTHS LATER, MAY 16, 2014 I RECEIVED A LETTER FROM CADILLAC STATING THAT THERE WAS AN ERROR AND THE CAR DID NOT RECEIVE A 5 STAR GOVERNMENT RATING AND THEY SENT ME A NEW WINDOW STICKER.. I FEEL THIS IS FALSE ADVERTISING PROMOTING THE SAFETY OF THE CAR BASED ON US GOVERNMENT SAFETY RATING. THANK YOU

    Source: NHTSA WEB SITE
  • 2013 CADILLAC ESCALADE ESV
    - CLEVELAND, OH

    2013 CADILLAC ESCALADE ESV. CONSUMER WRITES IN REGARDS TO VEHICLE KEY IGNITION PROBLEM. *SMD

    Source: CONSUMER LETTER