CADILLAC Complaints

NEW TOTALLY ELECTRONIC TRANSMISSION FELT STRANGE IN UPSHIFTING AND DOWNSHIFTING IMMEDIATELY AFTER PURCHASING VEHICLE AND WAS REPORTED TO CADILLAC IN THEIR CUSTOMER SATISFACTION SURVEY WITHIN A MONTH OF PURCHASE. AFTER FIVE MONTHS AND 1800 MILES, THE TRANSMISSION FAILED COMPLETELY. PRIOR TO COMPLETE FAILURE, THE DEALER WAS CONTACTED AND ASK ED IF THERE WERE ANY RECALL OR ISSUES WITH THE NEW TRANSMISSION AND HE INDICATED THERE WEREN'T ANY. THE FOLLOWING DAY, THE TRANSMISSION BECAME ERADICT ON AN INTERSTATE AT 70MPH AND WE WERE FORCED TO EXIST AND RETURN HOME ON LOCAL STREETS. THE CAR WOULD ONLY MOVE ABOUT 10MPH WITH THE ENGINE RACING UNTIL WE FINALLY DROVE THE 20 MILES TO OUT HOME. ONSTAR WAS ACTIVATED AND DIAGNOSED A SERIOUS TRANSMISSION ISSUE AND SCHEDULED TOWINT TO THE DEALER. THE CAR WAS TOWED TO THE DEALER ON MARCH 26 AND AS OF APRIL 15 THE CAR HAS NOT BEEN RETURNED TO ME.

TAKATA RECALL I AM VERY CONCERNED BECAUSE MY VEHICLE IS OVER 10 YEARS OLD AND I LIVE IN GEORGIA WHERE IT IS HOT AND HUMID. I HAVE BEEN UNABLE TO GET REPLACEMENT AIRBAGS BECAUSE THE COMPANY IS NOT PROVIDING THEM AT NO COST. I WOULD LIKE TO HAVE IT DONE AT MY LOCAL CLASSIC CADILLAC DEALERSHIP (770) 394-9100 AS SOON AS POSSIBLE.

CAR HAD A FLAT TIRE ON THE HIGHWAY - LEFT REAR. HAD JACKED IT UP, AND CHANGED TIRE. WAS LETTING JACK DOWN WHEN IT COLLAPSED. SCISSORS TYPE JACK. ONE OF THE CAPTIVE NUTS THAT THE MAIN BOLT RUNS THROUGH TO RAISE THE JACK ASSEMBLY FAILED, DROPPING THE CAR UNEXPECTEDLY. LUCKILY, THE TIRE HAD BEEN CHANGED, AND NO ONE WAS HURT WHEN THE CAR DROPPED. I HAVE HAD A SIMILAR FAILURE ON MY 1993 CADILLAC FLEETWOOD, AND WONDER IF THIS IS NOT COMMON TO ALL OF THE GM CARS USING THIS JACK.

TAKATA RECALL. THERE WAS NEVER A NOTICE SENT OUT ABOUT THE RECALL. REAR WHEEL BROKE AT THE SPOKES WHICH CAUSE FOR THE CAR TO GO INTO A SPIN OUT. DRIVER CURTAIN AIRBAG DEPLOYED BUT NOT INFLATED LIKE THE PASSENGER SIDE. SEAT BELT DID NOT HOLD ME IN SECURELY, IT WAS LOOSE.

TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED AND THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE ASSOCIATED WITH THE ENGINE ASSEMBLY. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BELT AND TIMING CHAIN COULD FRACTURE AND CAUSE CATASTROPHIC ENGINE FAILURE. THE DEALER HAD NOT DIAGNOSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. *TT *TR

HEADLIGHTS WHEN IN STANDARD ON, NOT BRIGHTS, NOT DAYTIME RUNNING LIGHTS, ARE VERY DIM. ONLY HAVE ABOUT 5 FEET OF VISIBILITY. WE HAVE HAD THE DEALER TWICE DO A FULL EVALUATION, AND ACCORDING TO GM/CADILLAC EVERYTHING CHECKS, VOLTAGES, ETC. IF EVERYTHING CHECKS, THEY WHY ARE THE LIGHTS TOO DIM? THE DEALER WILL DO NOTHING SINCE THERE IS NOTHING IN THEIR (GM/CADILLAC) SYSTEM FOR PROBLEMS. WE USE THOMSON MACCONNELL CADILLAC IN CINCINNATI, OH. THEY ARE FOLLOWING THEIR DIRECTIONS AND WILL NOT DO ANY MORE IN ASSISTING TO CORRECT THE PROBLEM I HAVE SEARCHED THE INTERNET, AND THERE ARE NO RECALLS, NO ANYTHING FOR CORRECTION. THERE ARE HOWEVER, SEVERAL LAWSUITS BEING BROUGHT AGAINST GM FOR THIS PROBLEM, AND THERE ARE OTHERS THAT REFUSE TO DRIVE THEIR SRX AT NIGHT DUE TO THE LOW OUTPUT OF LIGHT. WE ARE PROBABLY GOING TO PARK IT AT NIGHT AND DRIVE OUR OTHER CAR. THIS HAS BEEN THIS WAY FOR THE TWO YEARS WE HAVE OWNED THIS VEHICLE. IF WE CAN'T USE IT WHEN EVER WE WOULD LIKE TO USE, THEN THE PROBLEM NEEDS FIXED BEFORE THERE ARE ACCIDENTS AND MAYBE SOMEONE GETS INJURED OR SOMETHING MORE SERIOUS. WE SHOULD NOT HAVE TO WAIT TILL THAT HAPPENS. THIS NEEDS IMMEDIATE ATTENTION. SOMEONE IS WELCOME TO COME AND VISIT AND DO A DRIVE WITH US AT NIGHT.

DRIVER'S SIDE HEADLIGHT FAILED. DETERMINED IGNITER FAILURE DUE TO MOISTURE INTRUSION INTO HEADLIGHT ASSEMBLY. REPAIR COST $1900. THIS IS A KNOWN DEFECT BY CADILLAC. THOUGH REPLACEMENT ASSEMBLY WAS GM OEM, THE ILLUMINATION PATTERN ON THE DRIVER'S SIDE IS 24"-36" SHORTER THAN PASSENGER SIDE THAT HAS ORIGINAL ASSEMBLY FROM NOVEMBER, 2010 BUILD DATE. MANUAL AND COMPUTER ADJUSTMENT DID NOT CORRECT THE PROBLEM AND NO PROBLEMS REPORTED WHEN DIAGNOSTICS RUN.

TIMING CHAIN MISSING TEETH DUE TO TENSIONER PROBLEM IN THE VEHICLE. I BELIEVE THIS IS A MORE THAN COMMON PROBLEM WITH THE VEHICLE ACCORDING TO GOOGLE REPORTS. PLEASE INVESTIGATE. THIS PROBLEM COULD HAVE KILLED ME AND MY CHILDREN AS WE LEFT FROM CHURCH

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT WAS NOTIFIED OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) BY CARFAX. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT HIS ONSTAR SYSTEM WAS ACTIVATED AND ALERTED HIM THAT NO REMEDY WAS AVAILABLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.