CADILLAC Complaints

THE REAR HATCHBACK LIFTS FAILED AND THE HATCH SPONTANEOUSLY CLOSES. THE PART THAT IS UNREASONABLE IS IT CLOSES UNDER POWER AND SLAMS ON MY HEAD INJURING MY HEAD AND NECK WITH POWER ASSIST! THIS HAPPENS WHEN THE CAR IS PARKED AND I ACCESS THE REAR HATCH. IT HAS HAPPENED MANY TIMES. NOW I HAVE TO REMEMBER TO HOLD IT UP FORCEFULLY WHILE A MOTOR PUSHES TO CLOSE IT.

MY WIFE AND I WENT FOR A RIDE WITH OUR LITTLE DOG WITH US, AND AS ALWAYS HE LIKES THE WINDOW DOWN SO HE CAN STICK HIS HEAD OUTSIDE. NO SOONER THAN WE HAD LOWERED THE ONE (1) WINDOW WE NOTICED AN EXTREME AMOUNT OF CABIN PRESSURE AND BUFFETING, TO THE POINT THAT IT CAUSED EXTREME INNER EAR PRESSURE AND PAIN. AT THIS TIME WE ALSO HAD THE SHADE COVER FOR THE PANORAMIC ROOF OPENED. WE CLOSED THE SHADE COVER TO SEE IF THAT WOULD HELP WITH THE WINDOW DOWN, BUT THE CABIN PRESSURE REMAINED. THE ONLY THING THAT SEEMED TO HELP WAS LOWERING AT LEAST A SECOND WINDOW IN THE REAR. AFTER THIS EXPERIENCE I CALLED SEWELL CADILLAC IN HOUSTON, TX WHERE WE LEASED THE VEHICLE AND I TALKED TO TWO (2) PEOPLE ABOUT THIS PROBLEM WHICH WE HAD NEVER EXPERIENCED IN ANY VEHICLE WE OWNED PRIOR TO THIS. I WAS TOLD THAT THE DEALERSHIP AND CADILLAC IS AWARE OF THE PROBLEM AND THAT THE PROBLEM WAS CREATED WHEN CADILLAC DESIGNED THIS AND PROBABLY OTHER VEHICLES AND SEALED THE DOORS AND THE COMPONENTS TO MAKE FOR A QUIET CABIN EXPERIENCE, AND NOT ALLOWING ANY AIR TO ESCAPE. THE PROBLEM I STATED IS WE WERE NEVER MADE AWARE OF THIS BY CADILLAC IN ANY LITERATURE WE HAD NOR DID ANYONE AT THE DEALERSHIP MAKE US AWARE PRIOR TO LEASING. AS I TOLD SEWELL CADILLAC REPRESENTATIVES I TALKED TO, WE NEVER EXPERIENCED THIS WITH ANY PAST VEHICLE AND IF WE HAD KNOWN AND HAD BEEN TOLD ABOUT THIS ISSUE, WE WOULD NEVER HAD LEASED THIS VEHICLE. I DID EXPLAIN THAT NOW WE CAN'T EVER LOWER A SINGLE WINDOW WITHOUT THE PRESSURE AND EXTREME PAIN AND DO NOT LIKE TO HAVE ADDITIONAL WINDOWS DOWN. WE BELIEVE WE WERE MISLED BY NOT INFORMING US OF A KNOWN ISSUE SO AS A CONSUMER WE COULD MAKE A DECISION IF IT IS SOMETHING WE COULD LIVE WITH, AND IN OUR CASE WE CAN'T. WE ALSO BELIEVE SINCE THEY WERE AWARE AND NEVER TOLD US ABOUT THIS ISSUE, THIS MAY BE CONSIDERED CONSUMER FRAUD.

2007 CADILLAC ESCALADE. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLAMPS FAILED TO ILLUMINATE THE ROADWAY. IN ORDER TO PROPERLY OPERATE THE VEHICLE AT NIGHT, THE VEHICLE HAD TO BE DRIVEN USING THE HIGH BEAMS. AN INDEPENDENT MECHANIC WAS CONTACTED, BUT A SOLUTION HAD NOT BEEN DETERMINED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-387-3350820. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

PASSENGER HEADLIGHT ASSEMBLY IS FULL OF WATER, POSSIBLY DUE TO A FAULTY SEAL. THIS IS A KNOWN ISSUE AMONG OWNERS, AND WILL EVENTUALLY CAUSE THE HEADLIGHT TO SHORT OUT AND BECOME INOPERABLE. REPLACEMENT IS OVER $1500, AND CADILLAC REPLACES ASSEMBLIES WITH THE SAME FAULTY SEAL.

HAD A BIT OF HEADLIGHT CONDENSATION DURING A HEAVY RAINFALL BUT SUN CAME OUT AND DRIED IT UP AND IT WORKED FINE. GONE THRU MANY CAR WASHES SINCE. 2 YEARS LATER TOOK THE VEHICLE IN TO THE DEALERSHIP AND ASKED IF THEY COULD WASH OFF THE ROAD SALT AFTER INSTALLING NEW TIRES. AFTER GETTING IT BACK THE PASSENGER HEADLIGHT WAS ALL FOGGY AND FULL OF WATER AND CONDENSATION. CMON CADILLAC YOU GUYS KNOW OF THIS PROBLEM AND YOU HOLD THE PRESSURE WASHER ON THE HEADLIGHT UNTIL IT'S FULL OF WATER. I THEN GET A CALL ASKING IF I WANT TO UPGRADE TO A NEWER YEAR... WHAT A WAY TO INCREASE BUSINESS AND LOSE A CUSTOMER. A WELL DOCUMENTED AND KNOWN PROBLEM AND YOU DELIBERATELY WORK ON IT UNTIL IT COSTS YOUR CLIENT MONEY AND IT'S A SAFETY ISSUE. WHAT NEXT ? WHAT IF IT WAS A BRAKE PROBLEM.. DON'T TRUST THE DEALERSHIPS AT ALL. USED TO THINK THERE WAS MORE OF A REPUTATION AND MORE INTEGRITY.. LOST ALL FAITH IN GOOD BUSINESS PRACTICES.

TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THEY WOULD COMMUNICATE WITH THEM ONCE A SOLUTION WAS DETERMINED. THE CONTACT NEVER HEARD BACK FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

I PURCHASED THIS CAR USED IN 2/2017, GREAT CAR, UNTIL IT STARTS ACTING UP, IT DOESN'T MATTER WHAT SPEED OR DISTANCE YOU ARE GOING, ALL THE LIGHTS START FLASHING AND LOSES SPEED TILL IT COMPLETELY STOPS AND WILL NOT TURN BACK ON. YOU UNPLUG THE BATTERY AND TAKE ALL THE FUSES OUT, PLUG BATTERY BACK IN AND INSERT ALL FUSES AND IT WILL RESTART. IT WILL LEAVE YOU STRANDED ANYWHERE, AFTER A WEEK OF PURCHASE, TOOK IT BACK TO DEALERSHIP, THEY SUPPOSEDLY WORKED ON IT, ONLY HAD 30 DAYS OF WARRANTY, A FEW MONTHS LATER STARTED AGAIN AND WILL RANDOMLY DO IT. IT IS NOT A RELIABLE CAR AND DANGEROUS, I HAVE DROVE IT HERE IN CITY LIMITS ONLY, I DO NOT TRUST IT TO LEAVE TOWN.

TAKATA RECALL TAKATA CORPORATION ('TAKATA') HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2007-2008 CADILLAC ESCALADES. THEY HAD UNTIL SEPTEMBER 2017. RECALL STATUS: INCOMPLETE. REMEDY NOT YET AVAILABLE THIS IS UNACCEPTABLE. I NEED MY AIRBAGS REPLACED.

2007 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO VEHICLE FRAME RAILS RUST ISSUES. *SMD *JS