CADILLAC Complaints

The contact owns a 2015 Cadillac SRX. The contact stated that the headlights were dull. The contact cleaned the lens, but there was no improvement, and the driver was unable to see the roadway properly while driving at night. The contact had to drive with the high beams activated. Additionally, the information center was frozen. The vehicle was taken to an independent mechanic who replaced the bulbs. The vehicle was repaired, but the failure recurred. The vehicle was taken to another independent mechanic, who informed the contact that the headlight assembly needed to be replaced. The contact called the local dealer, who informed the contact that the reflector material had burned off. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 85,000.

I was driving about 40 MPH, message popped "camera blocked, clean front windshield" I did and the message cleared. A few minutes later it came back so I cleaned the windshield again. What happened next shocked me. Without any warning while traveling 30 mph the automatic braking system came on and stopped the car quickly. Thank God for my seatbelt! My backpack that was in the back seat came flying to the front. No warning at all! I called the dealer and brought the car t them. They told me they need to load new software in the car that would take 5-6 hrs. They did the software and told me that it should be all set now. I picked up the car and drove it home. A few days later an incident more alarming happened! I was at a traffic light, car stopped and auto hold when suddenly the car accelerated on its own. I pumped the break several times and the car eventually stopped. I was terrified. I called the dealer and brought the car there the next morning. Dropped it of Saturday morning. I call Monday afternoon and spoke with the service person and he told me they could not replicate what happened and that there were no bulletins from Cadillac. I asked how they tested it and he told me they took it for a ride and also looked for any errors recorded in the cars memory. I said it happened to me once in 2 days so taking it for a short ride will not necessarily repeat what happened. He said they will hold the car and look at a few more things today. I just spoke to the dealer and they told me they drove the car for 15 minutes and found no issues. They also said they are looking for any bulletins on the car. Not sure what the outcome will be but these 2 incidents could have both been very ugly and people could have gotten very hurt. I ask myself...should I be driving this car!

General Motors issued a recall on various 2021-2024 Tahoes and Escalades with 6.2L V8 engines. Since issuing the recall, they have given no information and my Escalade has been sitting at the dealership for months with not ETA of the engine and parts needed ti fix the vehicle. GM is dragging this out slow and methodically!

The contact owns a 2014 Cadillac XTS. The contact stated while parked and occupied in the vehicle, attempting to start the vehicle infotainment system displays a black screen and glitched. An independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic for diagnoses. The vehicle was not repaired. The contact mention the failure has occurred on two different occasions. The manufacture was notified of the failure and they informed him that he will have to pay out of pocket for the cost of the repair. The approximate failure mileage was 122,000.

Complete engine failure with vehicle only having 79615 miles on the vehicle. Vehicle was inspected by authorized Cadillac dealership and it was determined that the crank shaft/connecting rod had failed causing the engine to be replaced. Dealership communicated that issue was consistent with issue with known GM recall however vehicle was not covered under current recalled vin numbers at the time of engine failure.

Having it at four different dealers have not corrected the infotainment screen, adaptive cruise control phantom braking, electrical display issues such as ambient temperature, malfunctioning fuel gauge. Check engine notification was on, they seem to have corrected that, the next notification was service rear axle. Back up camera fails intermittently. I have had it to the dealer nine times, GM won't do a buy back I guess until they are sued. Also, dealer changed the oil to a thicker viscosity due to the engine recall. All the above ongoing for a full year.

Cue system delamenated cracking glass options not working correctly Many recalls for cue GPS entertainment system in all Cadillacs. This needs to be addressed because safety system backing up doesn't work properly. Cadillac has had problems with this part since 2014 recall and with lemon law class action on many Cadillacs for this same problem. Even if I purchase new cue laminated glass still happens in gel on glass. This is a major flaw and Cadillac knows there is a major problem .1500.00 for new cue system and problem still happening because of weather where car sits .the government needs to address because it's a safety issue when system doesn't work. Heat wont work cameras or radio! What can I do? Please help me?

My Engine is experiencing rough idle. This vehicle has the l87 engine that has been recalled on other year models. Rough idle is one of the symptoms described before complete failure of the l87 engines.

am experiencing multiple issues with my 2024 Cadillac XT6 that affect drivability and potentially safety: 1.Intermittent Transmission Shift Jerk •The vehicle occasionally exhibits a sudden “jerk” or abrupt shift while accelerating, mostly in 2nd–3rd or 3rd–4th gear. •The issue is intermittent and cannot be consistently reproduced during dealer visits. •The dealer has performed two transmission fluid flushes within one month, but the problem continues. •No diagnostic trouble codes are stored, making it difficult for the dealer to duplicate, but the jerks are noticeable and concerning while driving. 2.Startup and Engine/Transmission Noise •Upon starting the vehicle, I hear unusual noises described as [whining •Noise is also sometimes heard during idle or even briefly after the vehicle is turned off. •These noises occur intermittently, sometimes during cold start or light driving, and may indicate an underlying transmission, engine, or accessory issue.

The contact owns a 2020 Cadillac CT5. The contact stated that while driving approximately 65 MPH, the vehicle unexpectedly stopped without the brake pedal being depressed. The contact stated that the message "Reduced Power" was displayed on the instrument cluster. The contact was able to continue driving; however, the vehicle failed to accelerate above 10 MPH. The contact was able to drive the vehicle off the highway and then to the residence. The contact was able to restart the vehicle and saw several warning lights illuminated on the instrument cluster. The contact was able to clear the codes, and then the vehicle was driven to a dealer. The dealer checked and saw that the VIN was included in NHTSA Campaign Number: 25V148000 (Power Train) and proceeded to reflash the Power Control Module and install the transmission monitoring software. The vehicle was repaired. The contact informed the dealer that the rear wheels had locked up and which indicated transmission damage. The dealer performed the recall repair and informed the contact that the vehicle was repaired. Additionally, the contact was advised that the engine was leaking engine oil. The vehicle was not diagnosed or repaired for the oil leak failure. The manufacturer was informed of the failure and advised the contact that there was no assistance that could be provided. The failure mileage was approximately 65,000.