2012 DODGE DURANGO Complaints

8/26/2020 FUEL PUMP RELAY FAILED, WAS TOWED TO DEALERSHIP, I HAD TO PAY OUT OF POCKET FOR FOR THE INTERIM REPAIR AND HAD TO SUBMIT FOR REIMBURSEMENT FROM DODGE. A WEEK LATER THE VEHICLE STALLED OUT GOING DOWN HILL, TWICE IN ONE DAY. THE VEHICLE WILL HAVE TO GO BACK TO THE DEALERSHIP ONCE THE OFFICIAL PARTS COME IN, ( EVERYTHING IS DELAYED DUE TO COVID).

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO START. THE VEHICLE WAS TOWED TO WARSAW BUICK-GMC (2777 N DETROIT ST, WARSAW, IN 46582), TO BE DIAGNOSED. THE STARTER WAS REPLACED. THE VEHICLE WAS REPAIRED AND THE CONTACT STATED THAT SHE WAS CHARGED $1,100 FOR THE REPAIR. THE CONTACT STATED THAT WHILE LEAVING THE DEALER, THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING AT 20 MPH. THE VEHICLE FAILED TO RESTART. THE CONTACT WAITED FOR 30 MINUTES, RESTARTED THE VEHICLE AND DROVE BACK TO THE SAME DEALER. THE CONTACT STATED THAT THE TECHNICIAN HEARD THE VEHICLE FAILING TO START. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED AND REMAINED AT THE DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000. (RECALL RELATED INCIDENT) TS

THIS IS IN REFERENCE TO THE RECALL ON DODGE DURANGO FUEL PUMP RELAY. SINCE THIS RECALL HAS STILL NOT BEEN OPENED TO BE FIXED, I AM AT THE POINT WHERE MY VEHICLE IS NOT STARTING BECAUSE OF IT. IF IT DOES START I AM WORRIED OF THE POSSIBILITY OF IT CAUSING VEHICLE TO STOP WHILE DRIVING. I HAVE FOUR CHILDREN AND THIS IS NOT ACCEPTABLE. LIKE MANY OTHERS IN THIS TIME OF COVID, I DO NOT HAVE THE FUNDS TO FIX THIS EXPENSIVE RECALL. IS THERE ANY UPDATE ON WHEN THIS CAN BE FIXED? I HAVE CALLED THE DEALERSHIP AND THEY SAID IT IS STILL NOT APPROVED. THIS STARTED ABOUT 3-4 WEEKS AGO AND NOW IS GETTING WORSE. CAR WOULDN'T START AT ALL YESTERDAY. I HAVE SCANNED AND CHECKED EVERYTHING WITH MECHANIC. HE SAYS IT IS RECALL ITEM HE BELIEVES.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE RECALL V62 HAS BEEN KNOWN FOR 2 YEARS. NO PARTS ARE AVAILABLE TO FIX THE RECALL. MY VEHICLE IS NON-DRIVEABLE AT THE DEALERSHIP WAITING ON A PART TO FIX IT THAT IS "UNAVAILABLE". NO RENTAL WAS OFFERED NOR ANY TIME FRAME OF WHEN THE PART WOULD BE AVAILABLE WAS GIVEN.

MY CAR IS CURRENTLY ONE OF THE CARS IN AN OPEN RECALL WITH DODGE FOR THE FUEL PUMP RELAY. I HAD THE FUEL PUMP RELAY REPLACED LAST WEEK 8/10/2020 SINCE THAT TIME THE CAR WAS DRIVEN MAYBE 4 TIMES. THE CAR WAS PARKED FOR THE LAST FOUR DAYS IN MY GARAGE I TRIED TO DRIVE IT TODAY AND IT STALLED AFTER 15 MINUTES WHILE I WAS DRIVING THANKFULLY IN A PARKING LOT. I ATTEMPTED TO PUT A NEW RELAY ON THE FUEL PUMP RELAY WIRING HARNESS BUT IT STILL WOULD NOT START. AFTER ABOUT 5 MINUTES I WOULD ASSUME THE WIRING HARNESS COOLED ENOUGH I COULD GET THE CAR STARTED AND THANKFULLY I WAS ONLY 2 MINUTES AWAY FROM THE DEALERSHIP. MY CAR HAS BEEN AT A DEALERSHIP THREE TIMES SINCE JUNE 10 AND TWICE IN ALMOST 2 WEEKS. THE MANUFACTURER IS NOT HELPING AND IS TELLING ME I HAVE TO WORK WITH THE DEALERSHIP. THEY ARE AT A LOSE FOR WHAT TO DO SINCE DODGE IS NOT GIVING THEM ANY DIRECTION. THE CAR IS NOT RELIABLE NOR DEPENDABLE AND CURRENTLY HAS A RECALL ON THE FUEL PUMP RELAY TO FIX THE RECALL THAT DID NOT WORK. I WOULD REALLY APPRECIATE SOME ASSISTANCE I CANNOT BE THE ONLY ONE WITH A DODGE VEHICLE FROM THIS RECALL THAT IS NOT HAVE ISSUES!

I WAS INFORMED BY THE DEALERSHIP THAT THE FUEL PUMP RELAY GOT TOO HOT AND CAUSED THE CAR TO FAIL. HOW DOES A PERSON KNOW WHEN OR IF THIS IS GOING TO HAPPEN AND IS THIS NOT A HUGE SAFETY ISSUE?

MY DURANGO HAS STALLED NUMEROUS TIMES. THE RECALL FOR THE FUEL PUMP RELAY RECALL HAS BEEN PERFORMED AND REPLACED AND TWO NEW RELAYS HAVE BEEN INSTALLED. THE LAST RELAY LASTED TWO MONTHS AND FAILED COMPLETELY YESTERDAY. MY CAR HAS BEEN TOWED TO A DEALERSHIP. THERE IS AN OPEN RECALL ON THIS ISSUE WITH NO TIMELINE FOR A FIX. I WAS LUCKY ENOUGH YESTERDAY TO GET THE CAR TO A PARKING SPACE INSTEAD OF PULLING INTO TRAFFIC ON A BUSY ROAD BEFORE IT DIED.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT AFTER STOPPING THE VEHICLE THE WARNING MESSAGE DISPLAYED INDICATING A FAILURE WITH THE BATTERY AND SMOKE WAS PRESENT COMING FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT INDICATED THE HOOD OF THE VEHICLE BECAME EXTREMELY HOT TO THE TOUCH DURING THE INCIDENT AND ALL ELECTRONICS TO THE VEHICLE SEIZED TO OPERATE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BATTERY AND ALTERNATOR WAS FAULTY AND NEEDED TO BE REPLACED. THE BATTERY AND ALTERNATOR WERE REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 14V634000(ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 104,000.

MY VECHILE DID EVERYTHING UNDER THE T36 RECALL AND DEALERSHIP IS TRYING TO STICK ME WITH THE REPAIR BILL AFTER FAC TOLD TO TAKE MY VECHILE IN DUE TO T36 RECALL REPAIRS SAYING MY VIN DOESN'T FALL UNDER THE RECALL ON A 2012 DODGE DURANGO CITADEL UT EXPERIENCE EVERYTHING IN THE RECALL I JUST PURCHASED THE VECHILE NOT EVEN A YEAR AGO