2013 DODGE DURANGO Complaints

THERE WAS A RECALL ON THE 2013 DODGE DURANGO FOR THE SUV TO SUDDENLY SHUT OFF WHILE DRIVING. THE RECALL WAS SAID TO BE FIXED BUT SINCE THEN I HAVE HAD IT SHUT OFF AT LEAST 4 TIMES WHILE DRIVING. YOU LOSE COMPLETE CONTROL OF THE CAR; NO BRAKES, NO STEERING...NOTHING! THIS HAS HELPED ON A FLAT SURFACE AND ON A HILL.

I HAVE BEEN TRYING TO GET A RECALL DONE ON MY CAR FOR MONTHS AND I CAN'T, FUEL PUMP RELAY. EVERY TIME I CALL THE DEALERSHIP THEY SAY CALL BACK NEXT WEEK AND NOTHING. I HAVE CALLED EVERY DEALERSHIP AROUND AND THEY SAY THEY GET ONE PART A WEEK. I DON'T KNOW WHO TO GO TO. AM I SUPPOSED WAIT UNTIL I AM BROKEN DOWN?

CAR RANDOMLY SHUT OFF IN THE MIDDLE OF THE ROAD WHILE DRIVING, NO WARNINGS. SHUT OFF COULD NOT STEER AS STEERING WHILE LOCKED UP & COULD NOT BRAKE AS BRAKE PAD WAS HARD AND LOCKED UP AS WELL. GOT IT TO THE SIDE OF ROAD, IT STARTED RIGHT BACK UP BUT SHUT OFF AGAIN NOT EVEN 2 MINUTES LATER. WAS ABLE TO GET IT OFF THE ROAD AND STARTED BACK UP BUT PUTTERED AS ALL THE LIGHTS FLASHED INSIDE OF THE CAR. I HAD MY KID IN THE CAR I AM TERRIFIED.

MY DURANGO STALLS WHEN I'M DRIVING AND RESTARTS ON ITS OWN. I HAD THE FUEL PUMP RELAY CHANGED ALREADY WHICH I HAD TO PAY OUT OF POCKET BECAUSE DODGE DOESN'T HAVE THE REPLACEMENT PART. MY VEHICLE CONTINUES TO STALL WITH OUT NOTICE AND AM SCARED TO DRIVE IT. I TOOK IT BACK TO THE DEALERSHIP AND THEY KEPT MY CAR FOR A WEEK. THE CAR NEVER STALLED WHEN THE DROVE IT AROUND A FEW TIMES. THIS CAR IS VERY DANGEROUS DUE TO THE FACT THAT IT STOPS AT ANY MOMENT AND YOU LOSE COMPLETE POWER. AT ANYTIME YOU COULD CRASH WITHOUT NOTICE.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED WHILE AT A STANDSTILL, THERE WAS AN ABNORMAL SOUND COMING FROM ENGINE COMPARTMENT. THE CONTACT STATED THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT PUTNAM CHRYSLER JEEP DODGE (3 CALIFORNIA DR, BURLINGAME, CA 94010, (650) 532-9410) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THERE HAS BEEN A FUEL PUMP RELAY RECALL SINCE 2019. I HAVE TRIED SEVERAL TIMES AND AS LATE AS TODAY 3/23/2021 I GET THE SAME EXCUSE. I AM TOLD IT'S ON A NATIONAL BACK ORDER AND THEY DON'T KNOW WHEN THEY WILL GET TO ME OR I'VE BEEN PLACED ON A WAITING LIST. I DON'T UNDERSTAND HOW THIS IS SO BECAUSE A MALFUNCTION OF THIS PART CAN RESULT IN DEATH. AGAIN THIS HAS BEEN OUT SINCE 2019.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) AT GILLMAN CHRYSLER JEEP DODGE RAM (10585 W. SAM HOUSTON PKWY S, HOUSTON, TX 77099) HOWEVER, THE FAILURE OCCURRED. THE CONTACT STATED THAT THE VEHICLE STALLED AND REQUIRED A JUMP START EACH TIME THE FAILURE OCCURRED. THE CONTACT STATED THAT HIS INSURANCE COMPANY WAS NO LONGER OFFERING ACCESS TO ROADSIDE SERVICE FOR THE JUMP START SINCE THE SERVICE WAS USED SO FREQUENTLY. THE CONTACT INFORMED THE DEALER AND THE MANUFACTURER OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

FUEL PUMP CHECK VALVE IS BAD. VEHICLE WILL NOT START, IT WILL NOT AUTO START NOR START WITH BRAKE+START BUTTON. IN ORDER TO START VEHICLE IT MUST FIRST BE PUT IN ON MODE TO INITIATE PRESSURE BUILD PRESSURE IN ORDER TO THEN START THE VEHICLE. THERE ARE ONLY 90,234 MILES ON THE VEHICLE.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND CONTINUED DRIVING HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO LANDERS CHRYSLER DODGE JEEP RAM OF NORMAN (481 N INTERSTATE DR, NORMAN, OK 73069) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO THE SAME DEALER UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE REPAIR FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.