2011 DODGE DURANGO Complaints

VEHICLE DEVELOPED A MISFIRE AND WAS FOUND TO HAVE FLATTENED THE CAM AND LIFTER IN NUMBER 2 CYCLINDER CAUSEING MOTOR DAMAGE. VEHICLE HAS 107,000 MILES ON IT WITH OIL CHANGES DONE BETWEEN 5,000 AND 6,000 MILES WITH MOBIL 1 5W-20 AND MOLAR OIL FILTER. VEHICLE WAS ESTIMATED AROUND $4,000 TO REPAIR.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START IN THE MORNING. THE CONTACT JUMPSTARTED THE VEHICLE, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

5.7L HEMI ENGINE DEFECT: AT 105,665 MILES THE ENGINE HAS DEVELOPED A FLATTENED CAM ALONG WITH DAMAGED LIFTERS AT NUMBER EIGHT CYLINDER. I SUSPECT THAT THE ADJACENT LIFTERS AND MORE THAN ONE LOBE OF THE CAM IS DAMAGED. DODGE DEALERSHIP SERVICE GROUP IS REQUIRING $1000 DEPOSIT TERADOWN FEE TO CONFIRM SUPECT AILMENT, TO BE APPLIES TO REAIR, IF AUTHORIZED. RANGE QUOTED BETWEEN $2000 AND $4000. I HAVE RESEARCHED AND FOUND SOME COST AS HIGH AS $4800. RESEARCH HAS ALSO SHOWN THIS DEFECT OF THE 5.7L HEMI ENGINE IS NOT A RARE OCCURENCE. I REQUESTED ASSISTANCT FROM DODGE, IT WAS DENIED. VEHICLE IS IN SHOP. I WILL HAVE TO MOVE IF NOT FIXED TO AVOID STORAGE CHARGES.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE ATTEMPTING TO START THE VEHICLE, IT WOULD NOT CRANK. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE FUEL PUMP FAILED. THE VEHICLE WAS TOWED TO TRONCALLI CHRYSLER JEEP DODGE (818 ATLANTA HWY, CUMMING, GA 30040) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED REPLACEMENT. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) IN 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 157,000.

I AM FILING A COMPLAINT OR THE PEOPLE HANDLING THE RECALL REIMBURSEMENT. I SENT IT IN ON SEPT 7TH AND NOW 90 DAYS LATER, 12 CALLS, PUT ON HOLD FOR 30 MINS EACH, AND NO ONE KNOWING ANYTHING. STILL NO ANSWER ON MY REFUND. WAS TOLD ON DAY 88 THAT THEY NEEDED SOMETHING ELSE AND NOW NO ONE CAN EVER ANSWER WHAT IT IS THEY NEED. SUPPOSEDLY THE CK IS CUT BUT NOT MAILED AND IT HAS BEEN LIKE THAT SINCE NOV. I ALSO SENT IN PAPER WORK FOR MY PCM WHICH THEY WERE NOT ABLE TO FIND AND I JUST GAVE UP ON THAT 1500 DOLLAR REPAIR. MY PCM HAS WENT OUT SEVERAL TIMES AND ITS ONLY WHEN SOMETHING GOES OUT ON MY CAR. HOWEVER I AM TRYING TO GET THE PROBLEM SOLVED ON GETTING MY REFUND FOR THE RECALL FIRST. IT HAS BEEN A NIGHTMARE WITH DODGE. NEVER TALK TO MORE PEOPLE THAT PLACED YOU ON HOLD AND DO NOT KNOW ANYTHING. PLEASE HELP THEY JUST GIVE YOU THE RUN AROUND.

WHEN DRIVING AT HIGHWAY SPEEDS AND SLOWING DOWN TO STOP OR EXIT THE ROAD VIA OFF RAMP OR TURN, THE VEHICLE WILL RANDOMLY STALL CAUSING BRAKES AND STEERING TO BECOME NON-RESPONSIVE. THERE IS NO WARNING PRIOR TO VEHICLE SHUTTING DOWN. IT HAPPENS SUDDENLY AND RANDOMLY. IT ALWAYS APPEARS TO BE WHEN SLOWING DOWN TO EXIT A ROAD OR TAKE A TURN. I HAVE TO COAST THE VEHICLE UNTIL IT STOPS AND PUT IT INTO PARK OR NEUTRAL TO START IT AGAIN. IT WORKS FINE UNTIL THE NEXT TIME. IT HAS HAPPENED SIX TIMES IN THE LAST MONTH.

HEAT SYSTEM IS NOT WORKING PROPELLY. RIGHT SIDE REMAIN OFF , WHOLE SYSTEM STARTING DELAYED AND SUDDENLY STOP .

WHILE DRIVING ON HIGHWAY THERE WAS A WHINING NOISE COMING FROM THE ENGINE. THEN DASHBOARD LIGHTS STARTED TURNING ON AN OFF RANDOMLY, THE TOUCHSCREEN WENT OUT. LESS THAN A MINUTE LATER THE ENTIRE ELECTRICAL SYSTEM SHUT DOWN AND THE CAR COMPLETELY STOPPED WORKING. TRAVELING 45 MPH ON A BUSY HIGHWAY WHEN THIS HAPPENED. STEERED THE CAR TO THE SHOULDER. THERE WAS A BURNING SMELL AND SMOKE COMING FROM THE ENGINE. UNDER THE HOOD, IT LOOKED LIKE THE ALTERNATOR AND/OR BATTERY WERE SMOKING. HAD THE CAR TOWED TO THE DEALER. I FOUND THAT THERE IS A RECALL ON 2011 DODGE DURANGO FOR A FAULTY ALTERNATOR BUT MY DEALER TOLD ME THAT MY VIN IS NOT PART OF THE CURRENT RECALL.

SEVERAL MONTHS AGO MY DODGE DURANGO BEGAN LEAKING FLUID. AFTER SOME TAKING MY FRONT END APART I HAVE DETERMINED IT TO BE THE A/C CONDENSER-TRANSMISSION COOLER ASSEMBLY. DURING MY RESEARCH FOR DIAGNOSING THIS PROBLEM, I DISCOVERED DOZENS OF YOUTUBE VIDEOS OF OTHER PEOPLE SUFFERING THE SAME EXACT LEAK, IN THE SAME EXACT PLACE ON THE SAME EXACT MAKE AND MODEL OF A/C CONDENSER/TRANSMISSION OIL COOLER UNIT. IT IS OBVIOUS TO ME THERE IS A DESIGN FLAW WITH THIS PART.

WHILE DRIVING MY 2011 DODGE DURANGO ABOUT 45 MPH, MY BATTERY LITE CAME ON, WITHIN A MATTER OF APPROX 2 MINUTES, ALL OF THE DASH LIGHTS CAME ON AND WERE BLINKING AND ALARMING, MY WINDSHIELD WIPERS CAME ON, MY AC TURNED OFF, MY FASTEN SEAGHT BELT LIGHTS CAME ON AND ALARMED AND THEN SUDDENLY THE CAR LOST POWER AND POWER STEERING WENT OUT AND I QUICKLY TRIED TO HANOVER THE CAR TO THE SIDE OF THE ROAD ONTO INCOMING TRAFFIC. AT THE SAME TIME THE BRAKES WENT OUT THEN THE ENTIRE DASH/PANEL WENT OUT AS WELL AS MY HEADLIGHTS. THIS WAS 6 AM AND IT WAS DARK OUTSIDE. I GOT OVER THE INTERSECTION AND WAS ABLE TO TURN THE VEHICLE AND WAS ABLE TO DRIVE DOWN THE ROAD AND GET OFF THE BUSY STREET. I THEN HAD TO WAIT TILL THE CAR STOPPED ON ITS OWN AS THE BRAKES DID NOT WORK. ALSO NO HEADLIGHTS. I TRIED TO TURN ON EMERGENCY FLASHERS AND THE WOULD NOT GO ON. I PUT THE CAR IN PARK AND GOT OUT AS I COULD SMELL BURNING OF WHAT I THOUGHT WAS ELECTRICAL WIRES. I HAD TO HAVE IT TOWED TO THE DEALER. I COULD NOT EVEN LOCK THE CAR AS THE KEY FOB DID NOT WORK. IT IS AT THE DEALER NOW AND I AM WAITING FOR A DIAGNOSIS. THE INCIDENT WAS VERY DISTURBING AND UNSAFE AS I HAD NO CONTROL OVER THE CAR. LUCKILY DUE TO THE TIME OF DAY, THERE WAS LITTLE ONCOMING TRAFFIC AND I HAD NOT ENTERED THE FREEWAY YET.