2011 DODGE DURANGO Complaints

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE CAUGHT ON FIRE. THE CONTACT STATED THAT THE CABIN OF THE VEHICLE FILLED WITH SMOKE AND THE CONTACT SMELLED A BURNT ELECTRICAL ODOR. ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE BRAKES FAILED AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO COAST THE VEHICLE INTO A NEARBY PARKING LOT. THE CONTACT EXITED THE VEHICLE, OPENED THE HOOD, AND NOTICED THAT THE ALTERNATOR WAS SURROUNDED BY FLAMES. UPON A SECOND EXAMINATION OF THE VEHICLE, THE CONTACT REMOVED THE BATTERY COVER UNDERNEATH THE FRONT PASSENGER SEAT TO ENSURE THAT THE FIRE WAS CONTAINED WITHIN THE ALTERNATOR AND HAD NOT SPREAD ELSEWHERE. THE CONTACT STATED THAT THE FIRE EXTINGUISHED ITSELF (FIZZLED OUT). A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO CROSSROADS CHRYSLER JEEP DODGE RAM (4510 WHITEHILL BLVD, PRINCE GEORGE, VIRGINIA 23875, (877) 360-5755) AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH REFERENCE NUMBER: 352-462-90. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SUBJECT TO NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 97,500.

CAR BEGAN MISFIRING WHILE DRIVING, AND THEN WOULD NOT MOVE ONCE STOPPED AND THEN PUT BACK INTO GEAR. ENGINE LIGHT AND FCW INDICATORS CAME ON. INITIAL DIAGNOSIS WAS TO REPLACE TWO SENSORS. PROBLEM RETURNED AFTER REPLACEMENT. NEXT DIAGNOSIS WAS TO REPLACE ALL 16 SPARK PLUGS WITH BOOTS. STILL DID NOT SOLVE PROBLEM. ELECTRICAL SYSTEM WAS CHECKED TO FIND ANY LEAKS, NONE WERE FOUND, BUT A NEW CODE ORIGINATED TO RE-FLASH COMPUTER. COMPUTER WAS PULLED AND FOUND TO BE TAKING ON WATER AND CORRODING TERMINALS. COMPUTER WAS CLEANED AND RE-SEALED TO FIX PROBLEM. BUT COMPUTER IS LIKELY TO TAKE ON MORE WATER AND CORRODE AGAIN. TOTAL REPAIR WAS OVER 1600.00 AND 20 DAYS IN SHOP. INCLUDED DOCUMENT DOES NOT INCLUDE INITIAL SENSORS AND PLUG REPLACEMENT. MECHANIC INDICATED THAT BASED ON OBSERVATION, WIRES CONNECTING TO COMPUTER HAD BEEN WORKED ON IN THE PAST, LIKELY TO ADDRESS SIMILAR PROBLEM

WHILE BACKING OUT OF THE DRIVEWAY HEARD A LOUD POP, THOUGHT I HAD RUN OVER SOMETHING. CHECKED AND SAW NOTHING. PROCEEDED AND HEARD ANOTHER POP AND THE BACK TIRES BEGAN TO RUB. HAD THE TRUCK TOWED TO THE NEAREST REPAIR SHOP AND WAS INFORMED THAT THE REAR SUSPENSION HAD SEPARATED FROM THE UNDERCARRIAGE AND THAT THE BOLTS WERE INTACT BUT THERE WERE CRACKS IN THE CARRIAGE CAUSING THE SUSPENSION ROD TO SEPARATE. THE MECHANIC SAID THAT IN 30 YEARS HE HAD NEVER SEEN ANYTHING LIKE IT. COST OF REPAIR IS ESTIMATED TO BE IN THE THOUSANDS.

THE DASH BOARD WILL LIGHT UP AND THE WINDSHELD WIPERS WILL START TO GO WITH OUT DOING ANYTHING, THEN THE DASHBOARD FAILS AND POWERS DOWN AND THEN TRIES TO START BACK UP. IT CAUSED MY DURANGO TO LOSE POWER THEN POWER BACK UP. I DO HAVE A VIDEO THAT I WILL TRY TO INCLUDE PLEASE EXCUSE THE LANGUAGE IN IT.

FOR THE PAST 4 YEARS THE CAR WILL AUTOMATICALLY STOP WHILE DRIVING ON THE FREEWAY AND IN THE STREET. I HAVE TAKEN THE CARE TO THE SHOP AND THEY CAN NOT FIND ANYTHING WRONG WITH THE CAR, BUT THE CARE STILL STALL WHEN DRIVING.

VEHICLE IS STILL STALLING AFTER I HAVE ALREADY TAKEN IT TO THE DEALER TO HAVE RECALL HAS BEEN ADDRESSED. IT HAS BEEN TWO WEEKS SINCE THE DEALER FIXED THE RECALLS AND THIS IS THE SECOND DAY MY CAR HAS STALLED WHILE TAKING MY KIDS TO SCHOOL.

I HAD JUST STARTED DRIVING ON THE FREEWAY WHEN MY DASH STARTED DINGING AND MY TEMP WENT FROM COLD TO EXTREMELY HOT SO I PULLED OVER.THERE WAS PLENTY OF OIL AND WATER IN IT(I DOUBLE CHECKED).I STARTED IT UP AGAIN AND IT WENT COLD AGAIN,AS I STARTED DRIVING TO THE NEAREST EXIT OFF THE FREEWAY A FEW NOMENTS LATER TO HAVE IT LOOKED AT,IT ALL OF THE SUDDEN IT WOUNDNT LET ME GIVE IT GAS.IT SLOWED WAY DOWN IN THE MIDDLE OF THE FREEWAY.I GOT IT OFF THE FREEWAY EVENTUALLY IT WENT BACK TO NORMAL THEN QUICKLY STARTED TO MAKE AN AWFUL SOUND.I STOPPED THE CAR AGAIN FOR THE FOURTH TIME AND OPENED THE HOOD AND HOT SMOKE VAME OUT.AFTER I LET IT COOL FOR 2 HOURS ON THE SIDE OF THE ROAD IT WOUNDNT START.IT WANTED TO BUT NO FUEL WAS GETTING TO WHERE IT WAS SUPPOSE TOO.I HAD IT LOOKED AT AND NO BLOWN ROD.THEY SAID OT LOOKED LIKE SOMETHING TO DO WITH THE FUEL SOMETHING OR OTHER.I HAD IT TOLLED TO MY HOME 335 MILES AWAY WHERE IT SITS BROKE AND IT COST ME 300.00 THU AAA.TWO DAYS LATER ON 8/17/18 I GET A RECALL NOTICE ON THE BRAKE BOOSTER AND ALTERNATOR DIODE THERMAL FATIGUE.THE PROBLEM I HAVE IS MY CAR ALMOST CAUSED A HUGE MULTI CAR COLLISION ON I 30 IN TX. AND IT STRANDED ME IN A BAD NEIGHBORHOOD..

CAR HAS BEEN STALLING BUT THEN STARTING RIGHT BACK UP FOR NO REASON FOR A COUPLE OF YEARS NOW. NOT ALL THE TIME BUT WHEN I STEP ON THE BRAKES OR MAKE A SLIGHT TURN.

VEHICLE STALLS WHILE STOPPED OR SLOWING TO MAKE A TURN. THIS VEHICLE HAS STALLED 3 TIMES WHILE STOPPED ON A CITY STREET AND ONCE WHILE MAKING A TURN IN FRONT OF ON COMING TRAFFIC.

THERE WAS A BURNING SMELL & SMOKE COMING FROM MY CAR. AFTER I TURNED THE CAR OFF IT WENT COMPLETELY DEAD. I HAD THE ALTERNATOR AND BATTERY REPLACED BY A LOCAL MECHANIC FOR $640. THE NEXT DAY THE CAR DIED ON ME AGAIN IN THE TURNING LANE OF A BUSY STREET AT 4PM. IT WOULD NOT TAKE A BOOST. I HAD TO WAIT 2 HOURS TO HAVE MY CAR TOWED TO A DODGE DEALER. THE ALTERNATOR WAS REPLACED AGAIN WITH A RECALL ALTERNATOR BUT IT WAS FOUND THE ALTERNATOR ALSO BURNED OUT THE PCM. I HAD TO PAY $700 TO HAVE THE PCM REPLACED. DODGE/CHRYSLER RECALL DEPT ASSURED ME I WOULD BE REIMBURSED FOR THE ALTERNATOR, BATTERY & PCM. IT HAS BEEN 2.5 MONTHS & NO REIMBURSEMENT. I HAVE SUBMITTED RECEIPTS 3 TIMES BY EMAIL & FAX. THIS IS THE 2ND RECALL ISSUE I HAVE HAD WITH THIS CAR. IN 2015 THE TPM & BATTERY WERE REPLACED. I WAS NOTIFIED BY PHONE OF A SUN VISOR LIGHT RECALL BY A LOCAL DODGE SERVICE CENTER IN MARCH BUT I WAS NOT NOTIFIED OF ANY OF THE MAJOR RECALLS WITH THE TPM, ALTERNATOR OR BRAKE BOOSTER.