2013 DODGE DURANGO Complaints

WHEN I FIRST STARTED MY CAR, I HEARD A WHINING NOISE THAT DIDN'T SOUND NORMAL, BUT WAS NOT OVERLY LOUD. ABOUT 5 MINUTES LATER (MAYBE LESS), AS I WAS TRAVELING DOWN A TOWN ROAD DOING 30MPH THE CAR SHUT OFF. MY ELECTRICAL SYSTEM STILL WORKED AS THE RADIO AND AIR CONDITIONING WERE ON. I PULLED INTO A DRIVEWAY OF A BUSINESS (WITHOUT POWER STEERING) AND PARKED. I WAS GOING TO CHECK TO SEE IF EVERYTHING LOOKED NORMAL AND SEE IF MAYBE THE FUEL PUMP RELAY HAD AN ISSUE. MY FUEL PUMP RELAY HAD PREVIOUSLY BEEN REPAIRED IN 2015 DUE TO NHTSA RECALL # 15V-115. HOWEVER, IN MAY 2019, THE CAR STOPPED RUNNING WHEN IT WAS DRIVING 70MPH DOWN AN INTERSTATE. I WAS INFORMED BY DODGE THAT THE FUEL PUMP RELAY WOULD NOT BE COVERED UNDER THE PREVIOUS RECALL FOR A SECOND TIME BECAUSE IT HAD EXPIRED AFTER 2 YEARS. IN NOVEMBER 2019, I RECEIVED ANOTHER RECALL NOTIFICATION FOR THE FUEL PUMP RELAY (NHTSA RECALL # 19V-813); HOWEVER, IT WAS INCOMPLETE BECAUSE PARTS WERE NOT AVAILABLE. WHEN I OPENED THE DOOR, I SMELLED BURNING RUBBER BUT DID NOT OBSERVE ANY SMOKE. AFTER I WAS ABLE TO POP THE HOOD, I SAW A SMALL FLAME IN THE AREA OF THE ALTERNATOR. I IMMEDIATELY GOT MY TWO CHILDREN (AGES 3 AND 6) OUT OF THE CAR AND CALLED 911. MY HUSBAND ARRIVED BEFORE THE FIRE TRUCK, BUT THE 911 OPERATOR TOLD US NOT TO TRY TO PUT OUT THE FIRE WITH THE FIRE EXTINGUISHER HE BROUGHT. THE CAR WAS A TOTAL LOSS BY THE TIME THE FIRE WAS PUT OUT BY FIREFIGHTERS. I'M JUST THANKFUL, FOR ONE, THAT MY CHILDREN AND I MADE IT SAFELY OUT OF THE CAR, AND FOR ANOTHER, THAT I DID NOT MAKE IT THE MILE AND A HALF LEFT TO HOME AND GET PARKED IN MY CARPORT BEFORE MY CAR CAUGHT FIRE. I WAS INFORMED OF NHTSA RECALL # 17V-435 RELATING TO ALTERNATOR FAILURE AND CAN'T HELP BUT WONDER, DUE TO THE LOCATION OF THE FLAME, IF MY VIN SHOULD'VE BEEN INCLUDED IN THAT RECALL, BUT WAS NOT.*DT*JB*DT*JB*DT*JB*DT*JB*DT *TR

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED WHILE AT A STOP LIGHT THE VEHICLE STALLED AND WAS RESTARTED. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRIC SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED COURTESY CHRYSLER JEEP DODGE RAM TAMPA (9207 E. ADAMO DR, TAMPA, FL 33619, (813) 694-8784) AND IT WAS CONFIRMED THAT THE REMEDY PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, THERE WAS NO FURTHER ASSISTANCE PROVIDED. THE FAILURE MILEAGE WAS 113,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *AS

I AM FINANCING THIS VEHICLE AS OF 4 DAYS NOW, THERE ARE 2 OPEN RECALLS, 1. ALTERNATOR 2. FUEL PUMP RELAY (THAT HAS NOT BEEN SOLVED). MY PROBLEM IS MY DAILY DRIVER CAN STALL OUT AT ANY GIVING MOMENT!!! THAT CAN CAUSE INJURIES TO MYSELF AND/OR OTHERS. MY CAR WAS LEFT RUNNING (MAYBE 10 MINUTES TOPS) I PUT IT IN GEAR PULL AROUND MY AC GOES HOT, MY ABS AND TRACTION CONTROL LIGHTS FLASH ON MY DASHBOARD, I PULL OVER BEFORE GETTING ON THE MAIN ROAD, PLACE IT IN PARK AND TURN OFF THE VEHICLE, IT DID NOT TURN OVER NOR TURN IN THE IGNITION. I MAY BE OUT OF PLACE, BUT HOW CAN YOU CONTINUE TO SELL, IF RECALLS ARE NOT YET FIXED? I AM AFRAID TO GET ON THE HWY FOR WORK, I DRIVE 15MPH UNDER THE SPEED LIMIT. SINCERELY, A UPSET CUSTOMER

TL* THE CONTACT OWNED A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT KELLY JEEP CHRYSLER DODGE RAM (501 STATE AVE, EMMAUS, PA 18049) THE VEHICLE HAD CAUGHT ON FIRE WHILE THE MECHANIC WAS REPAIRING THE POWER CONTROL MODULE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT MENTIONED THAT THE FIRE DEPARTMENT INFORMED THAT THE FIRE STARTED UNDER THE HOOD BY THE CONTROL MODULE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT PROVIDED. *BF FAILURE OCCURED ONCE ON AUGUST 2017, TWICE IN JULY OF 2019.*AS

THE PASSENGERS HEADREST WAS DEPLOYED WITHOUT WARNING. CAR WAS IN THE GARAGE WHEN THIS OCCURED. NO ONE WAS INJURED AND NO ACCIDENT OCCURED. THIS COULD HAVE CAUSED BODILY DAMAGE IF PASSENGER WAS IN PLACE. DODGE HAS INFORMED US THERE IS NO REPLACEMENT BECAUSE THEY DISCONTINUED THIS PART. PASSENGER SEAT NO LONGER SAFE BECAUSE NO REPLACE IS AVAILABLE. HEADREST SHOULDN'T DEPLOY ON ITS OWN.

WHEN DRIVING THE CAR JUST SHUTS DOWN THE STEERING WHEEL GETS REALLY HARD AND POWERS OFF THE WHOLE CAR,IT HAPPENES A COUPLE OF TIMES BUT THE WORST ONE I WAS GOING 50MILES IN A BUSY STREET AND THIS HAPPENED ALMOST HAD A CAR ACCIDENT,THIS IS CONSTANTLY HAPPENING EVERYDAY SHE IS MY DAILY DRIVER AND I DRIVE SCARED ALL THE TIME .

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE CONTACT HEARD A LOUD POPPING SOUND COMING FROM THE REAR OF THE VEHICLE. THE CONTACT CONTINUED DRIVING TO HER RESIDENCE. THE CONTACT STATED WHEN EXITING THE VEHICLE, SHE BECAME AWARE THE FRONT DRIVER SIDE HEADREST WAS GAPED OPEN. THE CONTACT CALLED MARMIE CHRYSLER DODGE JEEP RAM LOCATED AT 1724 10TH ST, GREAT BEND, KS 67530, (620) 792-2571 AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 103,000.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO HERB CHAMBERS CHEVROLET OF DANVERS (90 ANDOVER STREET, MA-114, DANVERS, MA 01923, (978) 774-2000) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START AND ON OCCASIONS STALLED AND SHUTOFF WITH UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 34,900. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THERE HAS BEEN A RECALL ON THIS CAR FOR A FUEL PUMP RELAY THAT CAUSES STALLING. I'VE HAD THE STALLING PROBLEM FROM THE DAY I BOUGHT THE VEHICLE. I CALLED TO HAVE THE DEFECTIVE COMPONENT(S) REPLACED BACK IN DECEMBER OF 2019. IT'S AUG. 2020 NOW. I CALLED MY DEALER AND GOT THE SAME RESPONSE ' PARTS AREN'T AVAILABLE YET FOR THE RECALL'. 9 MONTHS SINCE WE WERE NOTIFIED OF THE RECALL. FAR FROM WHAT ANYONE WOULD CONSIDER 'A TIMELY REMEDY'.

ON AUGUST 1, 2020, THE FRONT PASSENGER SEAT ACTIVE HEAD RESTRAINT SPONTANEOUSLY DEPLOYED AND HIT THE PASSENGER (14 Y/O FEMALE) IN THE BACK OF THE HEAD. THE VEHICLE WAS IN DRIVE BUT WAS STATIONARY AT THE TIME (IN A DRIVE-THROUGH LINE).