2011 DODGE DURANGO Complaints

TL* THE CONTACT OWNED A 2011 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT FELL ASLEEP AND CRASHED INTO A BARRICADE POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND THE FRONT PASSENGER SUSTAINED KNEE INJURIES; HOWEVER, MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING LOT. THE CONTACT CALLED STEW HANSEN DODGE RAM CHRYSLER JEEP AT (515) 331-2900 (LOCATED AT 12103 HICKMAN RD, URBANDALE, IA 50323) AND WAS ADVISED TO HAVE HIS INSURANCE COMPANY TEST THE AIR BAGS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. THE VIN WAS NOT AVAILABLE.

MY CAR HAS STALLED ON ME TWICE ON THE HIGHWAY WHILE GOING 50 MPH. A LIGHT COMES ON SAYING FCW OFF AND MY WHEEL LOCKS AND MY CAR STOPS. I AM CURRENTLY 8 1/2 MONTHS PREGNANT AND AM NOW SCARED TO DRIVE MY OWN CAR. I HAPPENED TO ME WHEN I TURNED MY CAR ON THIS MORNING AND IT WOULDN'T LET ME MOVE IT UNTIL I TURN IT OFF AND BACK ON THEN IT'S FINE. THIS IS A LARGE CONCERN FOR ME BECAUSE I TRAVEL ON THE HIGHWAY TO WORK EVERYDAY.

ENGINE STALLING WHILE DRIVING, SPECIALLY WHILE TAKING A TURN. THIS CAUSE LOSS OF ELECTRICAL POWER IN THE CAR INCLUDING THE BRAKES. THIS HAS BEEN HAPENNING IN THE LAST TWO YEARS CAUSING A BIG RISK OF LOSING MY LIFE IN A CRASH. THE CAR DEALER AUTOCENTRO TOLD ME THAT THERE IS NO RECALL FOR MY CAR IN THIS MATTER. THIS MAKES MY CAR VERY DANGEROUS AND IMPOSSIBLE TO SELL, I NEED HELP.

ON 4/16/18 I BROUGHT MY VEHICLE TO PHILLIPS CJDR TO TAKE CARE OF A MANUFACTURER RECALL. THE RECALL IS FOR THE ALTERNATOR DIODE THERMAL FATIGUE (T36/NHTSA 17V-435.) WHEN I PICKED UP MY VEHICLE I WAS INFORMED THAT NO SAFETY INSPECTION WAS PERFORMED ON MY VEHICLE PRIOR TO IT BEING RELEASED BACK TO ME. I DROVE THE VEHICLE HOME AND IT DIDN'T SEEM AS IF IT WAS DRIVING RIGHT, BUT WE THOUGHT THAT MAYBE IT JUST NEEDED TO BE DRIVEN. THE NEXT TIME WE DROVE THE VEHICLE WAS 4/25/18, I WAS ABLE TO DRIVE IT TO DROP MY CHILDREN OFF AT SCHOOL WHICH IS ONLY 7 MILES AWAY FROM MY HOME. WHEN I WENT TO START MY VEHICLE, IT WOULD NOT START. IT APPEARED TO BE THAT THE VEHICLE WAS GETTING NO POWER. AFTER 3 ATTEMPTS TO START THE VEHICLE IT STARTED WE WERE ABLE TO DRIVE THE VEHICLE BACK HOME. AT THIS POINT THE VEHICLE HAD NO ELECTRICAL FUNCTIONS AND WOULD NOT START. 5/5/18 MY MECHANIC INSPECTED THE VEHICLE AND ASKED WHAT HAD BEEN GOING ON. I INFORMED HIM THE VEHICLE WAS JUST AT THE DODGE DEALERSHIP FOR AN ALTERNATOR RECALL. WHEN HE SAW MELTED WIRING AND ELECTRICAL COMPONENTS HE TOLD ME TO GET MY VEHICLE BACK TO DODGE. 5/11/18 I CONTACTED PHILLIPS DODGE AND MADE THEM AWARE OF THE PROBLEM AT HAND. THE SERVICE DEPARTMENT MANAGER GARY INFORMED ME TO GET THE VEHICLE BACK THERE ASAP. 5/14/2018 I WAS INFORMED THAT THE ISSUE WAS THE TIPM AND PROVIDED ME WITH A QUOTE TO REPLACE THE PART. I ASKED HIM WHAT WENT WRONG WITH IT AND HE NOTIFIED ME THAT THEY COULD NOT CONCLUSIVELY DETERMINE WHAT WOULD HAVE CAUSED A FIRE IN THE TIPM. BUT THEY COULD COME TO THE CONCLUSION THAT IT WAS A REPAIR I WAS RESPONSIBLE FOR AND NOT LINKED TO THE FACT THAT MY VEHICLE WAS IN THEIR SERVICE DEPARTMENT FOR A RECALL ON A PART DIRECTLY RELATED TO THE SAME PROBLEM I AM EXPERIENCING.

DRIVING DOWN ROAD. WENT TO MAKE A LEFT TURN AND VEHICLE SHUT OFF. NO POWER. NO POWER STEERING. MANAGED TO PULL ONTO SHOULDER AND RESTART. WAS TOLD THERE IS A RECALL ON THIS BUT MY VEHICLE WAS NOT MANUFACTURED IN THE PROPER MONTH FOR THIS RECALL. VERY DANGEROUS. HAS HAPPENED MULTIPLE TIMES NOW

THE LAST RECALL THAT WAS PERFORMED WAS THE P54 FUEL RELAY. I BELIEVE THE PROBLEM IS SOMEWHERE IN THE ENTIRE ELECTRICAL SYSTEM. THE REASON I SUSPECT THIS IS BECAUSE THE VEHICLE HAS LOTS OF INTERMITTENT PROBLEMS. FOR EXAMPLE, THE ALARM GOES OFF RANDOMLY FOR NO REASON SINCE I PURCHASED THE VEHICLE, POWER LOCKS OPEN ON THEIR OWN, VEHICLE HAS DIFFICULTY STARTING AT TIMES AND THEN STARTS RIGHT UP MOST OF THE TIME, AND ALL WITHOUT A WARNING OR ERROR CODE ON THE DASHBOARD. THE MOST RECENT PROBLEM ALMOST KILLED ME AND MY FAMILY THIS MORNING AS THE VEHICLE TURNED OFF WHILE DRIVING AND ALMOST CAUSED AN ACCIDENT, AGAIN NO ERROR CODES OR WARNINGS. AN INVESTIGATION SHOULD BE OPENED BECAUSE THIS IS EXTREMELY DANGEROUS AS THE VEHICLE CAN TURN OFF AT ANY MOMENT AND WITHOUT WARNING.

TODAY'S DATE IS APRIL 10, 2018. OUR 2011 DODGE DURANGO CITADEL BEGAN STALLING AND THE ENGINE SHUTTING OFF WITHOUT WARNING ON FEBRUARY 25, 2018. IT HAPPENED AGAIN ON APRIL 8TH, 2018 AND THEN AGAIN ON APRIL 9, 2018. EACH TIME IT HAS HAPPENED, THERE IS NO WARNING. THE FIRST TIME IT HAPPENED MY WIFE WAS MAKING A RIGHT HAND TURN AND ALMOST ENDED UP IN A HEAD-ON COLLISION. THE SECOND TIME IT HAPPENED, I WAS MAKING A STOP AFTER GETTING OFF AN EXIT RAMP. AND THE MOST RECENT TIME, 4/9/18, MY WIFE WAS DRIVING DOWN A HILL AND COMING TO A STOP AT AN INTERSECTION. THE LAST TWO TIMES WE HAVE EXPERIENCED THIS. THE VEHICLE LOSES ALL POWER, INCLUDING BRAKES AND POWER STEERING, WHICH PROVES A LITTLE CHALLENGING IF MAKING A TURN INTO TRAFFIC. I CALLED CHRYSLER IN THE US BUT BECAUSE I PURCHASED THIS VEHICLE USED AND WAS NOT AWARE THAT IT WAS ORIGINALLY SHIPPED AND TITLED IN CANADA, THE US COMPANY PROVED NOT TO BE HELPFUL. ULTIMATELY, I AM VERY CONCERNED ABOUT THIS DUE TO THE POTENTIAL FOR SERIOUS CONSEQUENCES. I HAVE OWNED 4-5 CHRYSLER PRODUCTS (2005 AND 2011 DODGE DURANGOS, 2003 JEEP GRAND CHEROKEE AND 2007 CHRYSLER ASPEN. THIS IS THE FIRST TIME WITH AN ENGINE ISSUE AND MORE IMPORTANTLY, POOR CUSTOMVER SERVICE. I HAVE DONE RESEARCH ON THE INTERNET AND IT COULD BE ANYTHING FROM THE TPIM CONTROL MODULE, THE ALTERNATOR, THE FUEL PUMP RELAY, ETC.

RECALL T36 2011 DODGE DURANGO WHILE DRIVING, MY DURANGO BEGAN LOSING POWER. WHEN I PULLED OVER AND LIFTED THE HOOD, SMOKE WAS POURING FROM THE ALTERNATOR. IT WAS TOWED TO A MECHANIC, WHO INFORMED ME THAT THE ALTERNATOR BURNED UP AND MY 3 MONTH OLD BATTERY WAS NOW DEAD. AFTER THE BATTERY AND ALTERNATOR WERE REPLACED, IT WAS DISCOVERED THAT THE POWER CONTROL MODULE WAS FRIED AND WOULD NEED TO BE REPLACED.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE HEADLIGHT CONNECTORS BURNED AND WERE EMITTING SMOKE. THE CONTACT STATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE GWINNETT CHRYSLER DODGE JEEP RAM DEALER (5054 US-78, STONE MOUNTAIN, GA 30087) WHERE THE VEHICLE WAS DIAGNOSED THAT THE HEADLIGHT CONNECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114, 000. THE VIN WAS NOT PROVIDED.

T36 ALTERNATOR. I GOT A RECALL IN THE MAIL FOR ME TO TAKE MY CAR TO A DEALERSHIP TO DIAGNOSE MY ALTERNATOR. THE DEALERSHIP SAID THAT MY ALTERNATOR WAS NOT LISTED AS AFFECTED FROM MY VIN. A WHILE AFTERWARDS, I WAS DRIVING WITH MY FRIEND IN THE CAR AND MY CAR SYSTEMS SLOWLY BEGAN TO SHUT DOWN AND MY VEHICLE BEGAN TO SMOKE FROM UNDER THE HOOD. AFTER HAVING MY VEHICLE TOWED BY TRIPLE A TO A LOCAL MECHANIC, THE MECHANIC TOLD ME THAT MY CAR'S ALTERNATOR HAD FAILED. I PAID $638.60 OUT OF POCKET FOR A REPLACEMENT ALTERNATOR. MY CAR EXPERIENCED THE EXACT REASONS FOR THE T36 RECALL. LUCKILY I WAS PULLING OVER FROM A CITY STREET AS MY VEHICLE LOST POWER AND CAUGHT ON FIRE. BUT HAD I BEEN GOING 60-70MPH ON THE HIGHWAY, I COULD'VE EASILY LOST CONTROL OF THE FAILING VEHICLE AND PERSONALLY DIED. I HAVE TALKED WITH CHRYSLER ABOUT THIS ISSUE SEVERAL TIMES AND THEY INSIST THAT MY VIN DOES NOT SHOW A FAULTY ALTERNATOR. AFTER HAVING MY CAR DANGEROUSLY SHUT DOWN ON ME AND CATCH FIRE, CHRYSLER PHONE OPERATORS DON'T SEEMED BOTHERED WITH MY SITUATION BECAUSE THE T36 RECALL IS "VIN SPECIFIC AND DOESN'T APPLY TO MY VEHICLE." I'M WONDERING IF I NEED TO HAVE A LAWYER LOOK INTO THIS TO SAVE OTHER DRIVERS FROM DANGEROUS DRIVING SITUATIONS LIKE THE ONE I WAS PUT IN.