2011 DODGE DURANGO Complaints

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE BATTERY INDICATOR ILLUMINATED. UPON TURNING THE VEHICLE OFF AND ON, THE INDICATOR DID NOT ILLUMINATE AGAIN. THE DAY AFTER THE WARNING INDICATOR FLASHED, WHILE THE CONTACT WAS REVERSING THE VEHICLE OUT OF THE DRIVEWAY, THE INSTRUMENT PANEL WARNING INDICATORS FLASHED, THE LIGHTS FLASHED, AND THERE WAS A LOSS OF POWER. THE VEHICLE WAS PARKED NEAR THE CONTACT'S RESIDENCE. UPON TURNING THE VEHICLE OFF, IT FAILED TO RESTART. THE CONTACT WAS NOT NOTIFIED, BUT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 17V435000 (ELECTRICAL SYSTEM). THE DEALER (ALL AMERICAN CHRYSLER JEEP DODGE FIAT OF SAN ANGELO, 4310 SHERWOOD WAY, SAN ANGELO, TX 76901, (325) 284-3032) INDICATED THAT THEY WOULD SCHEDULE AN APPOINTMENT ON 11/27/17. THE DEALER STATED THAT THEY WOULD REPLACE THE ALTERNATOR ASSEMBLY WITH THE SAME PART, BUT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I HAVE RECEIVED A RECALL FOR THE ALTERNATOR DIODE THERMAL FATIGUE AND STILL HAVE NOT GOTTEN ANY RESPONSE TO FIX MY VEHICLE. THE RECALL FOR THE BRAKE BOOSTER WAS OUT SEPTEMBER AND HERE IT IS NOVEMBER AND I HAVE NOT BEEN MADE AWARE OF THIS RECALL. I FOUND THE RECALL ON LINE.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CRISWELL CHRYSLER JEEP DODGE RAM FIAT IN GAITHERSBURG, MARYLAND 20878 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

UNDER LIGHT ACCELERATION THESE IS A RATTLING/ VIBRATION FROM FRONT DRIVER'S SIDE. TYPICALLY BETWEEN 1000-3000RPM IN ANY GEAR OR ROAD CONDITION. SOUND IS EASILY AUDIBLE FROM INSIDE FROM ALL PASSENGERS. HAVE REPLACED WHEEL BEARINGS, STRUTS, SWAY BARS TRYING TO FIX WITH NO LUCK. 5.7 HEMI, AUTOMATIC, AUTO AWD/4LOW

TAKATA RECALL. THE ELECTRICAL SYSTEM WENT OUT IN THE TRUCK CAUSING IT TO COME TO A COMPLETE STOP IN TRAFFIC. WE HAD THE CAR TOWED TO THE NEAREST SHOP WHICH WAS FIRESTONE ON CENTRAL IN SOUTH PHOENIX. DODGE REFUSES TO PAY FOR THE REPAIRS.

RECEIVED A NOTICE OF RECALL THAT THE ALTERNATOR MAY CATCH FIRE. AFTER 5 MONTHS, PARTS ARE STILL NOT AVAILABLE. I AM AFRAID TO DRIVE THE CAR ON A LONG TRIP.

I WAS DRIVING ALONG THE HIGHWAY AND THE TRUCK SUDDENLY JUMPS INTO 4LO, SO I TOGGLE WITH THE AWD TRANSFER CASE SWITCH, AND AFTER A FEW MINUTES OF DOING SO IT FINALLY STARTS DRIVING RIGHT. IT HAPPENED WITH MY WIFE AND SON, AND THEY WERE ALMOST WIPED BY A 18 WHEELER WHEN IT JUMPED INTO 4LO AND SLOWED DOWN ABRUPTLY AND THEN JUST DIED ON THE HIGHWAY, THIS HAS HAPPENED A NUMBER OF TIMES, NOW THE TRANSFER CASE IS DAMAGED, AND THE TRANSFER CASE SWITCH IS NO LONGER AVAILABLE BECAUSE THEY ARE FAULTY. IT GOT SO BAD THAT IT STOPPED CHANGING GEARS, IT WOULD ONLY GO TO PARK, BUT IT WOULDN'T ENGAGE BECAUSE OF THE SWITCH CANCELLING OUT THE TRANSFER CASE MOTOR.

MY DODGE DURANGO GOT AN ERROR ON THE DASH, INDICATING A CHARGING SYSTEM FAILURE AND IT SMELLED LIKE SOMETHING BURNING. SINCE THERE IS AN OPEN RECALL (T36) FOR A FAULTY ALTERNATOR I CONTACTED THE DEALER TO FIND OUT IF THEY HAVE THEM IN STOCK YET. THEY ASKED ME TO BRING THE VEHICLE IN. THE SERVICE ADVISER TOLD ME THAT IT WAS LIKELY THE ALTERNATOR THAT HAD FAILED. THE TECHNICIANS SUBSEQUENTLY TOLD HER IT WAS LITERALLY SMOKING AND THAT IT HAD DEFINITELY FAILED, AND THAT THEY WOULD REPLACE IT WITH ANOTHER OF THE SUSPECT ALTERNATORS AS THEY DIDN'T HAVE THE NEW ONES FROM DODGE YET. DURING THE 5 DAYS THEY HAD MY CAR THE TECHS REPLACED THE ALTERNATOR, BUT THE SYSTEM WAS STILL NOT CHARGING. THEY THEN FOUND THAT THE BATTERY HAD FAILED, PRESUMABLY DUE TO THE FAULTY ALTERNATOR WHICH WAS SHORTED INTERNALLY. AFTER REPLACING THE BATTERY, THE CHARGING SYSTEM WAS STILL NOT WORKING SO THEY DETERMINED THAT THE PCM (PROGRAMMABLE COMPUTER MODULE) HAD ALSO FAILED. THE SERVICE ADVISER CONTACTED THE CHRYSLER REP TO GET APPROVAL FROM CHRYSLER TO REPLACE THIS EXPENSIVE PART UNDER THE RECALL. THE REP CLAIMED THAT, SINCE THE INLINE FUSIBLE LINK ON THE CABLE FROM THE ALTERNATOR TO THE PCM HAD NOT BURNED UP, THE PROBLEM WAS NOT THAT THE ALTERNATOR HAD CAUSED THE MODULE TO FAIL. (THERE WERE ZERO ISSUES WITH MY CAR PRIOR TO THAT ERROR LIGHT COMING ON.) HE WOULD HAVE US BELIEVE THAT ALL THE ELECTRICAL FAILURES WERE A HUGE COINCIDENCE AND DENIED RESPONSIBILITY. THE DEALERSHIP DIDN'T AGREE AND WAS CERTAIN THE ALTERNATOR HAD CAUSED THE FAILURE. THEY WENT AROUND THE REP AND GOT IT COVERED UNDER AN EMISSIONS WARRANTY. HOWEVER, I HAD TO PAY A $150 DEDUCTIBLE WHICH IS WRONG. THIS RECALL POSES A SERIOUS RISK OF CAUSING A FIRE, LOSS OF ELECTRONIC CONTROLS. CHRYSLER SHOULD NOT BE ABLE TO DENY SUBSEQUENT DAMAGE CAUSED BY THE RECALLED ALTERNATOR FAILURE AND I SHOULD NOT HAVE TO PAY $150.

WHEN I SHUT OFF ENGINE AND EXIT THE VEHICLE, I LOCK THE DOORS. WHEN I PUT THE KEY IN MY POCKET AND WALK AWAY, THE VEHICLE WILL EITHER LOCK OR UNLOCK JUST BY WALKING WITH THE KEY IN MY POCKET. MOST RECENTLY, WHEN WALKING WITH IN POCKET, THE FRONT WINDOWS ROLL DOWN.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE AT A STOP LIGHT, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.