2011 DODGE DURANGO Complaints

THE TRANSFER CASE IN MY VEHICLE RECENTLY HAD AN ISSUE. THE INTERNAL CHAIN WOULD SLIP ON ACCELERATION AND THE RATE OF ACCELERATION WOULD BE LIMITED BY THIS EVENT. IT WOULD OCCUR ON MILD TO HARD ACCELERATION BUT SLOW ACCELERATION IT WAS NOT NOTICED OR DID NOT OCCUR. MY THEORY IS ON MILD TO HARD ACCELERATION MORE POWER IS TRANSFERRED TO THE FRONT WHEELS THUS PUTTING MORE ENERGY INTO THE FAILING CHAIN CAUSING THE SLIP. YOU COULD HEAR AND FEEL THE DEEP THUD/CLICKING NOISE AS THIS HAPPENED. BECAUSE IT LIMITED ACCELERATION THIS IS POTENTIALLY HAZARDOUS WHEN CROSSING FREEWAYS WITH CARS GOING 50-70 MPH AND YOU NEED TO MAKE A CROSSOVER. MY FAMILY DOES THIS DAILY. THE REPAIR WAS DELAYED BECAUSE THE MECHANIC COULD NOT OBTAIN THE PARTS. THE PART WAS NOT AVAILABLE FROM THE MOPAR DEALERSHIP NETWORK ANYWHERE. THE MECHANIC EVENTUALLY HAD TO LOCATE A USED PART, ARRANGE DELIVERY, AND REBUILD A FUNCTIONING TRANSFER CASE FROM MY OLD ONE AND THE SALVAGED PART. THE MECHANIC TOLD ME THAT THE TRANSFER CASE HAS A HIGH FAILURE RATE AND THAT IS WHY THE PART WAS DIFFICULT TO OBTAIN, THE COST WAS CONSIDERABLY MORE, AND THE REPAIR RAN SEVERAL EXTRA DAYS. HIS INITIAL ESTIMATE FOR THE REPAIR WAS $1600. THE FINAL BILL WAS $2500. THE VEHICLE WAS DELIVERED ON THE THURSDAY MORNING 8/17/17 WITH AN EXPECTED DIAGNOSIS BY THE END OF THE NEXT DAY. ON 8/18/17 THE EMPLOYEES TOLD ME ABOUT THE ISSUE WITH THE PART. THE VEHICLE WAS RETURNED ON 8/14/17 APPROXIMATELY 2 DAYS LONGER THAN EXPECTED BECAUSE OF THE PART AVAILABILITY.

DRIVING ABOUT 1 MILE AND AIR CONDITIONER BY ITSELF WENT TO A LOWER SPEED, KEPT DRIVING FOR ABOUT ANOTHER 10 MILES AND PROCEEDED TO GET ON FREEWAY WHEN DID SO, DRIVERS SEATBEALT FLASHING THAT WAS NOT BUCKLED THEN ALL THE LIGHTS ON THE DASHBOARD WERE FLASHING AND THE AIR COMPLETELY SHUT OFF. IT WAS HOT SO PROCEEDED TO ROW DOWN WINDOWS AND WAS NOT ABLE TO, ALMOST LIKE LOST POWER.. GOT OFF FREEWAY ( THANK GOD) AND GOT TO A STOP IN A SAFE PLACE, SMELT SOMETHING BURNING, TURNED OFF CAR WHEN DID SO WINDSHIELD WIPERS WENT CRAZY AND THEN SAW SMOKE COMING FROM ENGINE. WAITED FOR AAA IN MEAN TIME TRIED TO START CAR BACK UP AND WOULDN'T BUDGE CLICKING SOUND (LIKE ALTENATOR) TRYING TO START CAR THEN IT COMPLETELY SHUT OFF, COMPLETELY DEAD!!!

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, SEVERAL WARNING INDICATORS ILLUMINATED, THE STEERING SEIZED, AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO CHAMPLAIGN DODGE (LOCATED AT 1906 MORELAND BOULEVARD, CHAMPAIGN, IL 61822, (217)352-4273) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 101,500.

YESTERDAY I STARTED MY 2011 DODGE DURANGO UP ON MY LUNCH BREAK. THE VEHICLE THEN OMITTED A HIGH PITCH SOUND. IT ALMOST SOUNDED LIKE SIRENS, AND THE SOUND GOT LOUDER AS I BEGAN TO DRIVE. ABOUT 30 SECONDS AFTER THE NOISE, MY BATTERY LIGHT CAME ON. AFTER ARRIVING AT MY WORK 5 MINUTES LATER, I CALLED MY HUSBAND AND HE SAID IT SOUNDED LIKE AN ALTERNATOR ISSUE. THE VEHICLE WAS PARKED A LITTLE OVER 3 HOURS WHEN HE ARRIVED TO MY WORK. HE POPPED THE HOOD, AND SMOKE HAD FILLED UP IN THERE. HE COULDN'T TELL WHERE THE SMOKE WAS COMING FROM BECAUSE IT WAS EVERYWHERE. HE EVENTUALLY GOT INTO THE VEHICLE UNDERNEATH THE PASSENGER SEAT TO UNPLUG THE BATTERY. AT THAT POINT WE CALLED A TOW TRUCK TO TAKE IT TO THE DEALERSHIP. WHEN I TRIED TO GET THE KEY FOB INTO THE IGNITION, IT WOULD NOT GO IN WITHOUT FORCE, AS SOMETHING HAD MELTED INSIDE THERE AS WELL. I CHECKED THE NHTSA DATABASE FOR ANY PROBLEMS, WHERE I DID FIND A RECALL FOR THE EXACT SAME ISSUE FOR MY YEAR, MAKE AND MODEL. HOWEVER, AFTER ENTERING MY VIN#, THE RECALL SAID IT DID NOT APPLY TO MY VEHICLE. I THINK THIS SHOULD BE INVESTIGATED FURTHER, AS THIS COULD HAVE TURNED OUT TO BE A DEADLY SCENARIO.

ON AUGUST 19TH I WAS DRIVING WITH MY KIDS WHEN ALL OF A SUDDEN ALL THE WARNING LIGHTS ALONG WITH MY SEATBELT WARNING LIGHTS STARTED TO GO ON AND OFF. MY RADIO AND MY CONTROL PANEL STARTED TO TURN ON AND OFF ON ITS OWN. ALSO THE AC STOPPED WORKING, IT SOUNDED LIKE IT WAS RUNNING BUT NO AIR FLOW WOULD COME OUT. THEN I BEGAN TO HAVE NO ACCELERATION. WE RESEARCHED THAT THERE WILL BE A RECALL ON THE ALTERNATORS FOR MY 2011 DURANGO BUT BECAUSE NOTHING HAS BEEN RELEASED DODGE TOLD US WE ARE ON OUR OWN. THIS COULD HAVE CAUSED AN ACCIDENT AND I HAD NO WARNING ABOUT WHAT COULD HAPPEN. THIS IS A BIG SAFETY CONCERN ESPECIALLY WHEN THIS IS OUR FAMILY CAR AND MY KIDS ARE WITH ME IN THE VEHICLE.

WHILE DRIVING, A LOAD WHINING NOISE STARTED COMING FROM THE ENGINE COMPARTMENT. SHORTLY AFTER, THE A/C STARTED BLOWING HOT AIR. WE STOPPED THE VEHICLE AND TURNED OFF THE ENGINE. WHEN I OPENED THE HOOD, SMOKE WAS COMING FROM THE ALTERNATOR AND IT WAS VERY HOT. WHEN I GOT THE VEHICLE HOME THE BATTERY WAS DRAINED OF ELECTRICAL POWER. THE ALTERNATOR WAS REMOVED AND THE BATTERY POST HAD A SHORT CIRCUIT TO GROUND.

I HAVE A 2011 DODGE DURANGO WITH 53000 MILES ON IT. THE ALTERNATOR HAS WENT OUT AND NEEDS TO BE REPLACED. THERE IS A NHTSA CAMPAIGN NUMBER 17V435000 THAT DESCRIBES MY VEHICLE PERFECTLY, YET MY VIN NUMBER IS NOT INCLUDED. LUCKILY I GOT MY VEHICLE IN TO THE DEALER BEFORE THE VEHICLE SHUT OFF DURING DRIVING ON A HIGHWAY OR ROAD. THIS COULD HAVE HAPPENED. THERE ARE A LOT OF PEOPLE THAT HAVE HAD SIMILAR COMPLAINTS THAT THEY HAVE THE SAME MAKE, MODEL, ENGINE, ALTERNATOR THAT IS IN THE RECALL, YET THEIRS IS NOT INCLUDED. I REALLY HOPE DODGE/CHRYSLER EXPANDS THIS RECALL BECAUSE IT ISN'T JUST LIMITED TO THE VINS THAT THEY HAVE NOTIFIED. THE SYSTEM IS DEFINITELY MORE WIPESPREAD AND CAN BE PROVEN EASILY BY ALL THE COMPLAINTS SIMILAR TO MINE. I HAVE CONTACT DODGE AND THEY HAVE NOT BEEN HELPFUL SO FAR. THIS WILL END UP COSTING ME ALMOST $900 ON A PART THAT SHOULD BE RECALLED. THEY NEED TO BE HELD RESPONSIBLE FOR THIS.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TOWED TO WESTBURY JEEP, CHRYSLER, DODGE, RAM (100 JERICHO TURNPIKE JERICHO, LONG ISLAND,11753 (888) 571-6211) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR MALFUNCTIONED AND OVERHEATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RESEARCHED ONLINE AND FOUND AN UPCOMING RECALL TO BE ISSUED ON AUGUST 24, 2017, BUT WAS NOT SURE IF THE VIN WAS INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS AWAITING A CALLBACK TO VERIFY IF THE VIN WAS INCLUDED IN THE UPCOMING RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 90,300.

DRIVING HOME FROM A FAMILY TRIP 220 MILES AWAY MY 2011 DURANGO DASH LIGHTS AND GAGES WENT HAYWIRE FLICKERING ON AND OFF, WINDOWS WOULD NOT ROLL DOWN, AC WENT OUT BUT HEAT WAS BLOWING, LOUD HIGH PITCH SOUND CAME FROM THE ENGINE, RADIO WENT OUT, WIPERS GOING ON FULL SPEED AND COULD NOT TURN THEM OFF. FINALLY WE LOST POWER STEERING, PARKED AND THE CAR SHOOK BAD AS WE TURNED IT OFF. WENT TO TURN ON AND NOTHING IT WOULDN'T START. AAA CAME OUT SAID ALTERNATOR WAS TOAST, REPLACED THAT THEN IT SAID BATTERY WAS DEAD,( COULDNT EVEN GET THE VEHICLE IN NEUTRAL TO TOW), SO REPLACED THAT. WAS ABLE TO DRIVE FOR ABOUT 3 MILES AND IT STARTED ALL OVER AGAIN BUT THIS TIME A BAD SMELL (BURNING SMELL) CAME FROM UNDER THE PASSENGERS SEAT, BATTERY WAS MAKING A SOUND AND WAS EXTREMELY HOT! I HAD MY 3 LITTLE KIDS IN THE CAR WITH ME AND THIS THING COULD HAVE BLOWN SO WE HAD IT TOWED! IT HAS 79000 MILES ON IT, NEVER HAD AN ISSUE, AND JUST HAD THE RECALL DONE ABOUT 2 WEEKS PRIOR THAT SUPPOSEDLY PREVENTS THIS! THE DEALERSHIP HAS IT NOW. IVE JUST DUMPED $700+ AND IT DIDNT EVEN FIX IT! THIS COULD HAVE CAUSED A SERIOUS ACCIDENT FOR MY FAMILY AND OTHERS OR WORSE CAUGHT ON FIRE WITH US IN IT! THIS WAS MY FIRST DODGE AND WILL BE MY LAST ESPECIALLY IF DODGE DOES NOTHING TO FIX THIS!

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE ABS WARNING LIGHT ILLUMINATED. IN ADDITION, ALL OF THE WARNING LIGHTS ILLUMINATED, THE A/C FAILED THEN THE RADIO AND THEN THE VEHICLE LOSS ALL POWER. THE CONTACT WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS NOT ABLE TO RESTART. AN EYEWITNESS (FAMILY MEMBER) WAS CONTACTED AND ABLE TO ASSIST AND NOTICE THE BATTERY WAS EXTREMELY HOT AND THE POWER CABLE TO THE ALTERNATOR. THE EYEWITNESS DISCONNECTED THE ALTERNATOR, REPLACED THE BATTERY, AND DROVE TO THE CONTACT'S HOME. THE DEALER (RAM COUNTRY CHRYSLER, PLYMOUTH, DODGE, JEEP, LOCATED AT 36111 US -90, DEL RIO,TX, 78840) WAS CONTACTED AT 888-636-1505 WHERE THEY ADVISED THAT THE VEHICLE WAS NOT INCLUDED UNDER THE NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL), HOWEVER THAT THE VEHICLE COULD BE SCHEDULE TO BE BROUGHT IN TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THE VEHICLE WAS NOT INCLUDED IN THE RECALL, HOWEVER THAT SHE WOULD ESCALATE THE FAILURE BUT NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.