2011 DODGE DURANGO Complaints

WHEN DRIVING MY CAR THE ALTERNATOR FAILED AND STARTED SMOKING WITHOUT WARNING. THE CAR LOST ALL POWER LUCKILY I WAS ABLE TO COST TO SAFELY AND GET OFF THE ROAD. MY PROBLEM IS I SEEN A RECALL FOR THIS VERY ISSUE BUT MY VIN WAS NOT IN THE RECALL. THIS IS COMPLETELY UNACCEPTABLE AS MY FAILURE WAS EXACTLY WHAT THE RECALL IS FOR. NOT ONLY DID MY ALTERNATOR SHORT OUT AND ALMOST CATCH FIRE IT FRIED MY PCM. NOW IT SITS IN THE SHOP AND IS COSTING ME ALMOST $1500 TO FIX. HOW IS IT OK FOR THEM TO ONLY RECALL SOME CARS AND MINE HAS THE EXACT SAME SAFETY RECALL BUT MY VIN IS NOT COVERED

ELECTRICAL CHARGING SYSTEM LIGHT CAME ON WHILE DRIVING AND I NOTICED THERE WAS SMOKE COMING OUT OF THE HOOD. PULLED INTO A DRIVEWAY AND OPENED THE HOOD AND THE ALTERNATOR WAS SMOKING. I TOOK PICTURES OF THIS WHICH ARE ON MY PHONE IF NEEDED. IT TOOK OUT THE BATTERY AS WELL RESULTING IN ME HAVING TO LEAVE THE VEHICLE THERE BECAUSE ALL SYSTEMS WERE OUT.

I HAVE DIFFERENT PROBLEMS, THE AIRBAG WARNING SOMETIME COMES ON, THE CAR DOESN'T START SOMETIMES AND STALL TOO. THE BACK DOOR OPEN WHEN NOBODY IS IN THE CAR. BACKUP CAMERA DOESN'T TURN ON SOMETIMES. THE LEATHER CRACKED IN ALL SEATS. LAST SUNDAY JULY, 23 2017 @ 2:00PM GOT ON FIRE. TOTAL LOSS OF MY VEHICLE.

WHILE SITTING AT A STOP LIGHT MY WIFE NOTICED SMOKE COMING OUT FROM UNDER THE HOOD, WHEN SHE PULLED OVER SHE FOUND THE ALTERNATOR SMOKING. SHE IMMEDIATELY SHUT THE CAR OFF , BUT PARTS OF THE ALTERNATOR ARE BURNT. THE BATTERY WAS EXTREMELY HOT AS WELL TELLING ME IT WAS OVERCHARGING.

VEHICLE WAS PARKED AT WORK. I GOT OFF WORK CAME TO VEHICLE ENTERED AND STARTED ENGINE AFTER ABOUT 1 MINUTE, A BUZZING SOUND CAME FROM UNDER THE DASH, THEN I BEGAN TO SMELL SMOKE LIKE BURNING WIRES OR SOMETHING ELECTRICAL UNDER THE DASH. THEN I SAW SMOKE COMING FROM THE ENGINE COMPARTMENT (UNDER THE VEHICLES FRONT HOOD). BY THIS TIME ABOUT 1 MINUTE HAD PASSED WITH THE ENGINE IDLING IN PARK. I OPENED THE HOOD AND LOOKED IN TO SEE THAT THE ALTERNATOR WAS SMOKING AND RED HOT INSIDE. I TRIED TO TURN OFF THE ENGINE, BUT NO RESPONSE FROM THE IGNITION BUTTON, THEN CRAZY ELECTRICAL THINGS HAPPENED WITH LIGHTS DASH WIPERS AND ETC., THEN THE ENGINE DIED, AND THERE WAS NOT ANY POWER OR BATTERY EVERYTHING WAS DEAD. I AM GLAD I WAS NOT OUT ON THE FREEWAY WHEN THIS HAPPENED, OR HAD THE FAMILY WITH ME. VEHICLE WAS TOWED TO AUBURN TRANSMISSION AND AUTO REPAIR. PH. (253)737-5913 IT IS MY BELIEF THAT THE ALTERNATOR WENT TO A DEAD SHORT AND KILLED THE BATTERY SO FAST, IT WAS AMAZING TO SEE. I THOUGHT THERE WOULD BE SOME KIND OF FUSEABLE LINK TO PREVENT SUCH A THING FROM OCCURRING. THAT IS A MOST DANGEROUS DESIGN, FIRE PRONE.

WE WERE DRIVING OUR 2011 DODGE DURANGO TO THE DEALER BECAUSE THE BATTERY LIGHT HAD COME ON. WHILE WAITING IN THE LEFT TURN LANE, EVERYTHING WENT HAYWIRE. WINDSHIELD WIPERS STARTED, LIGHTS COMING ON AND OFF, ETC. THERE WAS A FAINT BURNING ODOR AND THE CAR COMPLETELY SHUT DOWN. COULDN'T REMOVE KEY AND EMERGENCY FLASHERS WOULDN'T EVEN WORK! HAD IT TOWED TO THE DEALER WHERE THEY CONFIRMED IT WAS THE ALTERNATOR. ALSO BLEW BATTERY, ENGINE COMPONENT AND OTHER THINGS. SO FAR, IT IS NOT SHOWING UP UNDER ANY RECALL BUT HOPING .., I HAVE CALLED FAC AND GAVE THEM THE INFORMATION.

ON JULY 3 I WAS DRIVING OUR VEHICLE ON A COUNTRY ROAD WHEN THE BATTERY LIGHT CAME ON SHORTLY AFTER PULLING OUT OF THE DRIVEWAY. WE HAD BEEN ON VACATION AND FIGURED THE CAR HAD SAT FOR 10 DAYS WITHOUT BEING DRIVEN AND JUST NEEDED A CHARGE. THE LIGHT INDICATOR CAME AND WENT BEFORE THE CAR STARTED DOING WEIRD THINGS: HAZARD LIGHTS, WINDSHIELD WIPERS, SEATBELT LIGHT, ETC. THE CAR QUICKLY LOST POWER AND EVERYTHING LOCKED UP LEAVING US STRANDED ON THE SIDE OF A GRAVEL ROAD. WE COULDN'T EVEN RELEASE THE KEYS FROM THE IGNITION. THERE WAS A BURNING SMELL AND THE CAR HAD TO BE TOWED. THE ALTERNATOR WENT OUT, IN TURN BURNING UP THE EMS SYSTEM. THIS PART IS ON NATIONAL BACK ORDER. WE HAVE BEEN WITHOUT A CAR FOR OVER TWO WEEKS NOW. THE RECALL FOR THE ALTERNATOR WAS FOR A SMALLER AMP. OURS IS A 220AMP. THEY ARE TELLING US PRODUCTION OF THE PART MAY TAKE UP TO 10-12 MORE DAYS.

FACTORY WIRED TOW PACKAGE NOT SETUP CORRECTLY. BUILT-IN BRAKE CONTROL WIRING HARNESS NOT RECEIVING VOLTAGE WHEN BRAKES APPLIED/NO VOLTAGE RECEIVED FROM STOP LIGHT SWITCH TO PORT/WIRING HARNESS.

WHILE DRIVING ON THE INTERSTATE, MY BATTERY INDICATOR LIGHT CAME ON. I IMMEDIATELY EXITED THE HIGHWAY. UPON DOING SO, I COULD SMELL SOMETHING BURNING. I PULLED INTO AN AUTO ZONE IN SALLISAW, OK. I ASKED AN EMPLOYEE TO TEST MY BATTERY AND ALTERNATOR. WHEN THE HOOD OF MY 2011 DODGE DURANGO CITADEL WAS LIFTED, IT APPEARS MY 220 AMP ALTERNATOR WAS BURNING. SMOKE WAS COMING FROM IT AND IT HAD THE SMELL OF SOMETHING BURNING. MY CAR SHUT OFF. I HAD TO BE TOWED TO A DODGE DEALERSHIP WHERE IT WAS DISCOVERED THAT MY ALTERNATOR DID BURN AND IT ALSO FRIED MY BATTERY AND THE PCM MODULE. ALL 3 REPAIRS AND LABOR COST ME $1,600, NOT INCLUDING THE TOWING OF MY VEHICLE. AFTER MUCH RESEARCH, IT APPEARS THAT I'M NOT HE ONLY CUSTOMER WHO HAS EXPERIENCED THIS. UNFORTUNATELY, THE RECALL IS ONLY ON THE 160 AMP. THIS IS SAFETY ISSUE THAT NEEDS TO BE CHECKED. THE SERVICE GUYS STATED THAT THERE WAS A MALFUNCTION AND THAT MY CAR COULD'VE EASILY CAUGHT FIRE TRAPPING US IN.

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE THE VEHICLE WAS STATIONARY, THE ALTERNATOR CAUGHT FIRE AND THE CONTACT SMELLED A BURNING ODOR THROUGH THE AIR CONDITIONER VENTS. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AUTO-EXCEL IN AKRON, OHIO WHERE IT WAS DETERMINED THAT NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) WAS THE CAUSE OF THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.