2012 DODGE DURANGO Complaints

The contact owns a 2012 Dodge Durango. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated that the vehicle lost power steering functionality when the failure occurred. The contact was able to restart the vehicle after placing the vehicle in park(P). The contact stated no warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel pump needed to be replaced. The vehicle had been repaired. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

Sudden loud knocking then pop, started smoking pulled over immediately. Due to rod bearing failure rod went through block and all oil came out. Vehicle is available for inspection. Drivers safety was at risk because vehicle lost power and was unable to exit the roadway in a timely manner. No warning was given other than heard a couple of clicks then immediately followed by a loud pop.

I Came into dealership for scheduled service appointment on Apr 5, 2023 10:30:00 AM at EDWARDS CDJR OF OMAHA to get recall fixed on fuel pump relay and an oil change after receiving my 2012 Dodge Durango Citadel back my lights randomly starting blanking and my vehicle stalled and it wouldn’t start or turn over. So I spoke to service rep [XXX] at EDWARDS CDJR OF OMAHA 17950 Burt St and had the car towed back to the dealership that fixed on it EDWARDS CDJR OF OMAHA. I was originally told they didn’t have a loaner to lend to me so I can continue being a caregiver to my mother and transport her and my 7 children around until 04/21/2023 and that someone would call me that day to pickup a loaner vehicle. I called on 04/21/2023 about the loaner and they said someone would call me by midday to pick up a loaner. Now it’s Monday 04/24/2023 and I get a text stating 10 things are wrong with my vehicle in this link https://c.xtime.com/vkepCy2nkAoA2L4fXX including the PCM, which was more items then what was originally stated when they had inspected my vehicle on 04/05/2023 during the recall fix. So I informed them that, “ I will not pay for the pcm to be fixed because this issue is a result of whoever was the mechanic that was originally supposed to fix the recall fuel pump relay, so your shop has to fix it due to negligence on your mechanic's fault. I don't want to have to take anyone to court or give this issues to an attorney, this was sent to better business bureau because I have been left without transportation and facing economic hardship due to this situation.” Then they had their Service Manager [XXX] reach out to me over the phone, and he said that he spoke to three on-site master mechanic at the dealership and they all said the PCM had nothing to do with the fuel pump relay recall. I asked about escalating the issue and submitting an incident report to an higher up authority, he said he can’t. I asked again about the loaner he said there’s no loaner available. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMAT

Vehicle has been recalled 2 separate times for fuel pump wiring harness which causes no start and possible stall. Vehicle is still having no start issues after being serviced for recall.

I’ll be driving down the road and my car just shuts off. Steering becomes tight, no engine lights come on radio is still playing no warning except driving down the road and all of a sudden you can’t steer. It’s very dangerous especially when it happens while you are driving around the curve with children in the car. My mechanic can’t tell me why this happens. No explanation. This has happen several times

The truck was in park and idling. We were not moving. There were no abnormal lights on the gage cluster. Out of knowwhere the head rest exploded forward and hit the back of my father-in-laws head. He is OK but it was a hard hit and left him sore. Luckily we were not driving on the freeway.

While driving at various speeds, upon slowing down the vehicle stalled. This occurred 50+ times. This occurred while my family was in the vehicle on many occasions. Vehicle was serviced for fuel pump recall, however the stalling continued. My mechanic pointed out the ticking noise, referring to the manifold needing repair. Most recently, the car barely wanted to turn over. Struggling for almost 3 days, thankfully I just pulled into my driveway and turn the car off. Then something told me to try to start the vehicle…well that made something smoke in the motor? Repaired the alternator, battery, and starter. Two days later, check oil light comes on, Back to shop to tell me the cam shaft/lifers need to be replaced!!! Quoted $35-4000 if can find a cam shaft repair kit!!!

The contact owns a 2012 Dodge Durango. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power and stalled without warning. The contact stated that after restarting the vehicle, the vehicle operated normally. The cause of the failure was not yet determined. The vehicle was taken to the local dealer to be serviced but no additional information was available. The manufacturer was not notified of the failure. The failure mileage was 171,000.

This family car had recall back in august fuel module for powertrain check engine light got it fix and few days later check engine turn on and has turned off since car slows down on freeway wont pick up speed and stall on me twice already with kids in car was going 65 and all sudden slow down wiuldnt pick up acceleration and turn off has run good since still having issues dealership says noting wrong with it

The contact owns a 2012 Dodge Durango. The contact stated while driving approximately 30 MPH, the battery warning light had illuminated, and the contact notices a burning plastic odor. The contact pulled over and opened the hood and saw black smoke coming from the alternator. The contact stated that he disconnected the negative battery cable; however, he stated that positive connector was extremely hot to the touch. The contact had the vehicle towed to an independent mechanic where it was diagnosed and determined that the battery, alternator, and the Engine Control Module (ECM) needed be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 118,000.