2012 DODGE DURANGO Complaints

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 60 MPH, THE SEAT BELT AND BATTERY WARNING INDICATORS ILLUMINATED. LATER, THE CHECK ENGINE, TRACTION CONTROL, AND ABS WARNING INDICATORS ALSO ILLUMINATED. IN ADDITION, THE AIR CONDITION AND RADIO FAILED TO FUNCTION, AND THE WINDSHIELD WIPERS FUNCTIONED SLOWLY. WHILE EXITING THE HIGHWAY, THE POWER STEERING SEIZED AND MADE IT DIFFICULT TO MANEUVER. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO TURN THE STEERING WHEEL. ALSO, THE VEHICLE BEGAN TO SHAKE VIOLENTLY AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT PLACED THE GEAR SHIFTER INTO PARK, BUT IT FAILED TO GO INTO NEUTRAL. THE CONTACT CALLED THE POLICE AND TWO OFFICERS ASSISTED IN PUSHING THE VEHICLE OFF THE RAMP INTO A PARKING LOT. THE CONTACT WAITED FOR HOURS THEN HAD THE VEHICLE JUMPSTARTED; HOWEVER, IT FAILED TO START. THE VEHICLE WAS TOWED TO THE PARKING LOT OF SAM'S CLUB (1025 E BLACK HORSE PIKE, PLEASANTVILLE, NJ 08232). TWO DAYS LATER, THE CONTACT CALLED THE MOTOR WORLD DEALER LOCATED IN WILKES BARRE, PA 18702 AND WAS INFORMED THAT FIAT CHRYSLER WAS INITIATING A RECALL ON FAULTY ALTERNATORS. THE DEALER DID NOT KNOW IF THE VIN WAS INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND, IF THE VEHICLE SHOULD BE REPAIRED, THEY WOULD NOT BE RESPONSIBLE FOR THE REPAIR, EVEN IF THE VIN WERE AFFECTED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED AT THE TUTTLE CLICK TOFTIN CHRYSLER DODGE JEEP RAM DEALER FOR TAKING A LONG TIME TO CRANK. AFTER UNKNOWN REPAIRS WERE PERFORMED, THE VEHICLE STALLED WHILE DRIVING AT VARIOUS SPEEDS. ON ONE OCCASION, WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT STATED THAT THE FAILURE OCCURRED FREQUENTLY AND, IN ORDER TO RESTART THE VEHICLE, THE GEAR SHIFTER HAD TO BE PLACED IN NEUTRAL OR PARK. THE CONTACT RESTARTED THE VEHICLE AND IT BEGAN TO PULL TO THE RIGHT, VEERED OFF THE ROAD, AND CRASHED INTO A BRIDGE WALL. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE SHIELD OVER THE WHEEL WELL DETACHED, AND THE FRONT PASSENGER SIDE TIRE, SPOILER, AND RIM WERE DAMAGED DUE TO THE CRASH. THE CONTACT TOOK THE VEHICLE BACK TO THE TUTTLE CLICK TOFTIN CHRYSLER DODGE JEEP RAM DEALER, BUT IT WAS NOT REPAIRED DUE TO THE REPAIRS BEING AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AUTHORIZED THE DEALER TO PROVIDE A SECOND REPAIR; HOWEVER, IT WAS NOT VERIFIED IF THE REPAIR WOULD BE FREE OF CHARGE. THE VEHICLE WAS NOT REPAIRED A SECOND TIME AS OF YET. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.

HUSBAND THOUGHT THE LIGHTS SEEMED DIM WHEN WE WERE COMING HOME TONIGHT THEN THE BATTERY LIGHT WENT ON. ADVANCE AUTO WAS ABLE TO RUN THE DIAGNOSTIC AND SAID MY BATTERY SHOULD HAVE 700 COLD CRANKING AMPS BUT WAS REGISTERING 373 (OR SOMEWHERE CLOSE TO THAT) BUT IT WASN'T SHOWING ANYTHING FOR THE ALTERNATOR AFTER TWO TESTS. HUSBAND AND I HAD NOTICED A FUNNY SMELL IN THE ENGINE AFTER WE HAD GOTTEN HOME. WELL, WHEN I LEFT ADVANCE AUTO, THERE WAS A FUNNY BUZZING SOUND, MY INDICATOR WAS SAYING MY SEATBELT WAS UNBUCKLED WHEN IT WASN'T, MY TRACTION CONTROL, ABS BREAK LIGHT, AIRBAG LIGHT AND I DON'T KNOW WHAT ELSE STARTED COMING ON. THE BUZZING SOUND GOT WORSE SO I PULLED OVER TO A DAYCARE PARKING LOT FROM A WELL TRAVELED ROAD AND JUST AS I DID, THE CAR SHUT OFF AND SEEMED TO LOCK UP. EVERYTHING THAT SHOULD HAVE LIT UP WAS DARK. NO LIGHTS WHATSOEVER INSIDE OR OUT, AUTOMATIC DOOR LOCKS WON'T WORK, ETC. I CAN'T GET THE KEY OUT, I COULDN'T PUT IT IN NEUTRAL, BRAKE PETAL WOULDN'T GO DOWN...NOTHING. TOW TRUCK WAS CALLED TO TAKE MY CAR HOME UNTIL I COULD CONTACT REPAIR SHOP.

SUDDEN ELECTRICAL FAILURE WHILE DRIVING ON A CITY STREET. ALTERNATOR FAILED AT 62,000 MILES.

CHECK BATTERY LIGHT CAME ON, BATTERY LOST CHARGE, REPLACED BATTERY AND IT LOST CHARGE AGAIN BEFORE ABLE TO TEST ALTERNATOR. ALTERNATOR WAS RED HOT. WILL NEED NEW BATTERY AND ALTERNATOR. WAS A RECALL IN 2014 FOR ALTERNATOR AS WELL (APPEARS THAT RECALL WAS ALREADY DONE ON THIS CAR). CAR DIED AT INTERSECTION WAITING TO TURN.

THE BATTERY LIGHT INDICATOR ILLUMINATED IN THE DRIVER'S INFORMATION PANEL. WITHIN ANOTHER MINUTE THE DRIVERS SEAT BELT WARNING BEGAN CHIMING & FLASHING IN THE DISPLAY ALSO, EVEN THOUGH THE DRIVER'S SEATBELT WAS BUCKLED. AT THIS TIME ALL OF THE INDICATORS IN THE DRIVER'S INFORMATION PANEL BEGAN SPORADICALLY FLASHING. WITHIN THE NEXT FEW MINUTES, THE POWER STEERING STOPPED WORKING & THE CAR SHUT COMPLETELY DOWN. I HAD THE VEHICLE TOWED TO A MECHANICS SHOP. THERE, THEY REPLACED THE BATTERY & ALTERNATOR. UPON REPLACING THE PARTS, THE MECHANIC LISTED "MORE ISSUES EXIST, VEHICLE STILL DOES NOT STAY RUNNING. POSSIBLE ISSUE WITH ECM AND/OR CAC". THE MECHANIC ALSO POINTED OUT TO ME SAFETY RECALL P60/NHTSA WHICH WAS FOR A 2012 DODGE DURANGO (SAME MODEL YEAR AS MINE). WHEN I CONTACTED THE DODGE DEALER ABOUT THIS RECALL, HE INSTRUCTED ME THAT IT WAS ONLY FOR THE 160 AMP ALTERNATOR. MINE CONTAINED THE 180 AMP ALTERNATOR & WAS BUILT ABOUT A MONTH BEFORE THE RECALLED VEHICLES. HOWEVER, BOTH THE 160 AMP & THE 180 AMP ALTERNATOR SEEM TO SUFFER FROM THE SAME PROBLEMS. WITH ONLY A SHORT CHECK OF THE INTERNET, I WAS ABLE TO IDENTIFY OVER 100 CASES OF 180 AMP DODGE DURANGO SUDDENLY LOSING POWER WHILE BEING DRIVEN & CAUSING CATASTROPHIC ELECTRICAL FAILURE; SOME TRAVELING AS FAST AS 40-50 MPH. LUCKY FOR ME, I WAS ONLY GOING 10-15 MPH WITHIN THE CITY LIMITS OF BLOOMINGTON, ILLINOIS. ALTHOUGH IT WAS AROUND A CURVE THE ISSUE BEGAN WHILE I WAS DRIVING STRAIGHT ON A 6 LANE BYPASS DRIVING BETWEEN 40-45 MPH. I CAN NOT BEGIN TO EXPLAIN HOW UNBELIEVABLY FRUSTRATING IT IS FOR THE AUTOMAKER TO DENY THEIR CULPABILITY ON AN ISSUE THAT IS PUTTING THOUSANDS OF FAMILIES IN GRAVE DANGER & EQUALLY AS DISAPPOINTING TO FORCE THEIR OWN CUSTOMERS TO FOOT THE BILL FOR THEIR OWN CARELESS MISTAKE.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 50 MPH, EVERY INDICATOR ON THE INSTRUMENT PANEL ILLUMINATED, THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY, THE POWER STEERING FAILED, AND THE VEHICLE STALLED AND LOST ALL POWER. THE VEHICLE WAS TOWED TO CROSSROADS CHRYSLER JEEP DODGE RAM (4510 WHITEHILL BLVD, PRINCE GEORGE, VA 23875) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT WOULD NEED TO PAY OUT OF POCKET BECAUSE THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ON SEVERAL OCCASIONS, THE VEHICLE STALLED IMMEDIATELY AFTER STARTING. THE CONTACT STATED THAT THE VEHICLE WOULD START UP AFTER FIVE MINUTES. THE VEHICLE WAS TAKEN ON SEVERAL OCCASIONS TO SEVERAL INDEPENDENT MECHANICS TO BE DIAGNOSED. THE CONTACT ALSO STATED THAT ADDY'S HARBOR DODGE INC, LOCATED AT 4849 HIGHWAY 501, MYRTLE BEACH SC, 25979, DIAGNOSED THAT THE ACCELERATOR PEDAL AND BRAKE PEDAL WERE BEING SIMULTANEOUSLY DEPRESSED. THE CONTACT WAS INFORMED BY THE INDEPENDENT MECHANIC THAT THE CX5 MODULE IN THE VEHICLE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT OFFER ASSISTANCE WITH HAVING THE VEHICLE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

WHILE DRIVING DOWN A RESIDENTIAL STREET THE VEHICLE JUMPED INTO 4TH GEAR. I WAS GOING ABOUT 10 MPH BECAUSE I WAS APPROACHING A STOP SIGN. AFTER I STOPPED I PROCEEDED TO TAKE OFF AND THE VEHICLE HESITATED. ONCE IT STARTED TO MOVE I NOTICED THE VEHICLE JERKED A LITTLE AND MOVED REALLY SLOW BUT THE RPM WAS REALLY HIGH. I PARKED THE VEHICLE AND HAD IT TOWED TO A DODGE SHOP NEAR MY HOUSE. THEY DID A DIAGNOSTIC TEST AND TOLD ME THEY HAD TO CHANGE THE SHIFT SOLENOID PACK IN THE TRANSMISSION. I AGREED TO THE REPAIR AND PAID $639.65 FOR THE REPAIR TO BE DONE. THIS IS THE 2ND TIME I HAVE HAD THIS REPAIR DONE WITHIN A YEAR.

AS I WAS DRIVING DOWN A CITY STREET I APPROACHED A STOP LIGHT AND CAME TO A COMPLETE STOP. ONCE THE LIGHT TURNED GREEN I PROCEEDED TO GO.I NOTICED THE VEHICLE HESITATED TO TAKE OFF AND LOOKED DOWN AND REALIZED THE VEHICLE WAS IN 4TH GEAR. THIS IS THE 3RD TIME I HAVE HAD THIS ISSUE AND EACH TIME I HAVE HAD TO PAY OUT OF POCKET TO GET MY VEHICLE FIXED. I HAVE REPLACED THE SHIFT SOLENOID PACK 3 TIMES AND REPLACED THE TRANSMISSION ONCE. THE DEALERSHIP TOLD ME THAT BECAUSE I LAST HAD THIS SERVICE DONE 2 WEEKS AGO THEY WILL COVER THE PARTS BUT I HAVE TO PAY FOR THE LABOR.