2013 DODGE DURANGO Complaints

T36 RECALL. DRIVING DOWN A BUSY STREET, BATTERY LIGHT ILLUMINATED FOR A SECOND, WIPERS STOPPED WORKING, CAR IMMEDIATELY SHUT OFF. KEY STUCK IN IGNITION. WENT TO TRY AND HAVE CARE JUMP STARTED, DID NOT WORK. FELT CABLES FROM BATTERY AND ALTERNATOR BOTH HOT. TOWED TO DEALERSHIP. DEALERSHIP DIAGNOSED STATING RECALL FOR ALTERNATOR, PCM FRIED. DEALERSHIP IS STATING NOT RELATED. CALLED FCA GROUP WHO STATED DEALER WOULD HAVE TO CALL THEM. DEALER STATES NOT RELATED, NO OUTCOME. HAVING VEHICLE TOWED AWAY AS DEALER IS QUOTING ME $1100.00 FOR REPAIRS TO PCM. DURING FAULT, INTERSECTION WAS VERY BUSY MAIN STREETS, INFANT IN CAR SEAT CARS 1 CAR WAS CLOSE TO HITTING VEHICLE. VERY UNSAFE. UNABLE TO PUT CAR IN GEAR, HAD TO HAVE POLICE BEHIND CAR AS HAZARDS WOULD NOT WORK. POWER TO VEHICLE NOT ON.

FRONT PASSENGER ACTIVE RESTRAINT HEADREST DEPLOYED WHILE DRIVING WITHOUT COLLISION OR OTHER KNOWN EVENT ON CITY STREET AT POSTED SPEED. MY TEENAGE SON SITTING IN SEAT WHILE RESTRAINED WAS STRUCK IN BACK OF THE HEAD WHEN HEADREST DEPLOYED FORWARD, BUT HE WAS NOT INJURED BY THIS EVENT. THE HEADREST CANNOT BE REPAIRED OR RESET, AND FIAT CHRYSLER AMERICA (DODGE) HAS DISCONTINUED THIS PART AND NO LONGER KEEPS IT IN STOCK FOR REPLACEMENT NOR DO THEY OFFER AN ALTERNATIVE PART TO MAKE THE SEAT/HEADREST SAFE AND SERVICEABLE.

SAFETY RECALL R09 / NHTSA 15V-115 FUEL PUMP RELAY - 2012-2013 DODGE DURANGO COMPLETED ON MY 2013 DURANGO SHORTLY AFTER NOTIFIED BY CHRYSLER. AT OR AROUND JUNE 2018 THE VEHICLE STARTED EXPERIENCING SAME SYMPTOMS AS DESCRIBED IN SAFETY RECALL R09 EVEN AFTER EXTERNAL FUEL PUMP RELAY WAS INSTALLED. AT FIRST, SYMPTOMS WERE INTERMITTENT AND SPORADIC, HAPPENING EVERY FEW WEEKS. AS TIME PROGRESSED STARTER WOULD CRANK UNTIL IT TIMED OUT WITHOUT VEHICLE STARTING. SOMETIMES VEHICLE WOULD START BUT ACT AS IF IT WAS RUNNING OUT OF GAS SPITTING AND SPUTTERING AND WOULD HAVE TO TURN VEHICLE OFF TO END SPUTTERING. NOW THE VEHICLE CONTINUES TO HAVE THE ABOVE SYMPTOMS HOWEVER THEY ARE MORE OFTEN (ONCE OR TWICE A WEEK, AND OFTEN DAILY) AND HAVE LEFT ME STRANDED SEVERAL TIMES . HAVE TAKEN VEHICLE TO DEALERSHIP FOR DIAGNOSIS BUT NO CODES AND WAS TOLD "WITHOUT A TROUBLE CODE WE CAN'T DIAGNOSE THE VEHICLE BRING IT BACK WHEN IT HAPPENS AGAIN." THE NO START EXTENDED CRANKING UNTIL STARTER TIMES OUT AND THE SPUTTERING ALL OCCUR STATIONARY DURING START UP.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING AT A SLOW SPEED, THE CONTACT HEARD AN ABNORMAL POPPING SOUND COMING FROM THE ENGINE AND SMOKE BILLOWED FROM UNDER THE HOOD. THE CONTACT OPENED THE HOOD AND NOTICED SMOKE COMING FROM THE ALTERNATOR. THE VEHICLE WAS TOWED TO LARRY H. MILLER DODGE RAM TUCSON (LOCATED AT 4220 E 22ND ST, TUCSON, AZ 85711, (520) 395-9311) TO BE REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000. *DT*JB

ENGINE SHUTDOWN TWICE TODAY DURING LOW SPEED DRIVING 30MPH. NEEDED TO SHIFT TO NEUTRAL AND MOVE KEY TO OFF AND RESTART. DURING SHUTDOWN DASH LIGHTS WENT DARK - NO RPM, SPEED OR WARNING LIGHTS WERE TURNED ON. HAS HAPPENED MULTIPLE TIMES SINCE 2017 INCLUDING WHEN ACCELERATING ON AN HIGHWAY RAMP, CURRENTLY SHUTTING DOWN DAILY TYPICALLY WHEN ENGINE IS COOL. HUMES DODGE IN WATERFORD PA COULD NOT REPLICATE ISSUE WHEN VEHICLE WAS CHECKED 10/2018. DEALER STATED BATTERY WAS LOW CAPACITY, BATTERY REPLACED AND ISSUE REPEATED. NO FAULT CODES SHOWN IN COMPUTER SCAN.

VEHICLE TURNS OFF WHEN DRIVING. VEHICLES LOSSES COMPLETE ELECTRICITY/POWER WHILE DRIVING.

2013 DODGE DURANGO R/T WITH OVER 100K MILES SEPTEMBER 21, 2018 VEHICLE WAS TAKEN TO A MECHANIC TO FIND THE SOURCE OF THE CHECK ENGINE LIGHT AND TICKING IN THE ENGINE. THE TICKING WAS PRESENT WHEN THE VEHICLE WAS IDLING OR DRIVING. THE CHECK ENGINE LIGHT CAME ON WHEN DRIVING DOWN THE INTERSTATE. TWO MECHANICS, A NEW ENGINE, AND $8,649 LATER THE FOLLOWING ISSUES WERE FOUND WITH THE ORIGINAL STOCK ENGINE: "FOUND LIFTER ROLLER LOCKED UP AND DAMAGE LOBE ON CAMSHAFT' AND 'METAL IN THE OIL PAN'. AFTER MUCH RESEARCH IT HAS BEEN FOUND THAT LOCKED UP LIFTERS ARE TAKING CHUNKS OUT OF THE CAMSHAFT, AND THE PIECES OF METAL THAT ARE KNOCKED OFF ARE GOING INTO THE ENGINE. THIS IS A VERY SERIOUS PROBLEM THAT COULD RESULT IN COMPLETE ENGINE FAILURE. DODGE NEEDS TO BE HELD ACCOUNTABLE FOR THE DEFECTIVE PARTS.

I HAVE THE 5.7 LITER ENGINE. I WAS ADVISED THAT THE FUEL PUMP RELAY AND THE WIRING HARNESS WERE THE SUBJECT OF A RECALL BECAUSE IT COULD CAUSE THE PUMP TO SHUT DOWN AND THE ENGINE WOULD STOP RUNNING. ON 11/17/2016 I TOOK MY CAR TO CHRYSLER DODGE JEEP RAM IN SEATTLE FOR AN OIL CHANGE, AND THEY REPLACED THE FUEL PUMP RELAY AND INTEGRATED WIRING HARNESS. I HAD NOT PREVIOUSLY HAD A PROBLEM WITH THE ENGINE SHUTTING DOWN. THE FUEL PUMP RELAY THEY INSTALLED IN MY CAR WAS DEFECTIVE, AND FAILED COMPLETELY ABOUT 22 MONTHS AFTER IT WAS INSTALLED. MY CAR WAS PARKED AND SEVERAL TIMES MY ATTEMPTS TO START THE CAR WERE FRUSTRATED. THE ENGINE WOULD START, BUT RAN VERY ROUGHLY FOR A SECOND OR TWO BEFORE STOPPING. RAIRDONS CHRYSLER JEEP IN KIRKLAND CHARGED ME $294.28 TO DIAGNOSE THE PROBLEM, AND ADVISED THAT IT WAS A DEFECT IN THE FUEL PUMP RELAY. ON SEPTEMBER 25, 2018, RAIRDONS CHRYSLER JEEP IN KIRKLAND INSTALLED A REPLACEMENT AND CHARGED ME $282.96, CLAIMING THAT THEIR INFORMATION WAS THAT THE REPLACEMENT PART WAS INSTALLED MORE THAN TWO YEARS PREVIOUSLY, AND I HAD TO PAY FOR THE PART AND INSTALLATION BECAUSE IT WAS ONLY WARRANTED FOR 2 YEARS. RAIRDON'S IS INCORRECT, THE REPLACEMENT WAS INSTALLED LESS THAN 2 YEARS BEFORE FAILING. THIS SEEMS UNFAIR AND IMPROPER. THE REPLACEMENT SHOULD BE SUBJECT TO THE SAME CONDITIONS AND TERMS AND SAFETY STANDARDS AS THE CAR AND PARTS ARE. I THINK THE DIAGNOSIS AND REPLACING THE PART SHOULD NOT BE CHARGEABLE TO ME BECAUSE THE PART IS SUBJECT TO A SAFETY RECALL

OUR DURANGO WAS PURCHASED BRAND NEW IN 2013. BY THE FIRST 10,000 MILES I COULD TELL THAT THE TRANSMISSION WAS SLIPPING. IT WOULD SOUND OUT OF GEAR A LOT OF TIMES, AND WOULD LACK POWER WHEN ACCELERATING AS IF I WEREN'T GIVING IT GAS. I REPORTED THIS TO THE DEALERSHIP, WHO REPEATEDLY DISMISSED IT AS BEING NOTHING. FINALLY AT APPROX. 30,000 MILES+, MY CHECK ENGINE LIGHT CAME ON. THE DEALERSHIP DISMISSED IT AS BEING A SENSOR PROBLEM. BUT THE CHECK ENGINE LIGHT CAME BACK ON WITHIN A WEEK. THE DEALERSHIP ATTRIBUTED THIS TO THE WEATHER! FINALLY AT APPROX. 45,000 MILES, THE DEALERSHIP SAID MY TORQUE CONVERTER WAS BAD AND I NEEDED A NEW TRANSMISSION. HOWEVER, INSTEAD OF PUTTING IN A NEW TRANSMISSION, THEY REBUILT OURS. SOME 40,000 MILES LATER, WE NOTICED THE SAME SYMPTOMS AGAIN. HOWEVER, NO CHECK ENGINE LIGHT CAME ON. AND ONCE AGAIN, WE WERE TOLD IT WAS NOTHING. AS THE PROBLEM PERSIST, WE DECIDED TO TAKE THE VEHICLE IN FOR A TRANSMISSION SERVICING. HOWEVER, THE DEALERSHIP COULD NOT DO IT. WE WERE TOLD THAT OUR TORQUE CONVERTER WAS BAD AGAIN, AND WE NEEDED A NEW TRANSMISSION. BUT THIS TIME WE WOULD HAVE TO PAY FOR IT, AS THE WARRANTY HAD EXPIRED AT 100,000 MILES. NEVER MIND THE FACT THAT THEY HAD TO REPLACE/REBUILT IT AT 45,000 MILES. GO FIGURE? FAST FORWARD TO THE PRESENT.....OUR TRANSMISSION HAS GONE OUT AGAIN. THIS WILL BE THE THIRD REPLACEMENT, AND FOURTH TRANSMISSION FOR OUR VEHICLE. SOMETHING IS DEFINITELY WRONG. WE'VE ALSO NOTICED THAT THE TRUCK WILL STALL AT TIMES WHILE IN MOTION. IT WILL SIMPLY TURN OFF! THIS WAS TERRIFYING, AND BY THE GRACE OF GOD, DIDN'T CAUSE AN ACCIDENT.

MY CAR STARTED TO STALL. I HAD THE BATTERY REPLACED BUT IT STILL STALLED, ENDED UP HAVING IT TOWED TO A DICK POE DODGE DEALERSHIP THE NEXT DAY, 10/6/18...HAD TO RENT A CAR 10/8/18 BECAUSE THEY STILL COULDN'T FIND IT AND APPARENTLY IT WAS THE FUEL PUMP RELAY. THIS PART WAS A RECALL IN 2015 BUT THEY SAID SINCE IT'S BEEN PAST 2 YEARS SINCE IT WAS REPLACED I HAD TO PAY THIS TIME. MY COMPLAINT IS WHY IS IT MY RESPONSIBILITY TO PAY A RECALL REPLACEMENT IF IT IS STILL BREAKS EVEN THOUGH I JUST BOUGHT THE CAR LAST YEAR. HIGHLIGHT, MY ENGINE LIGHT CAME BACK ON SO NOW I HAVE TO TAKE IT BACK FIRST THING IN THE MORNING.