2013 DODGE DURANGO Complaints

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE OPERATING THE VEHICLE, A CLUNKING NOISE WAS HEARD COMING FROM THE TRANSMISSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE CHECK ENGINE AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE SUDDENLY LOST POWER AND WOULD NOT ACCELERATE PROPERLY. AFTER STOPPING AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LOCKMANDY DODGE, 920 N NAPPANEE ST, ELKHART, IN) WHERE THE TRANSMISSION SENSOR WAS REPLACED AND THE TRANSMISSION FLUID WAS FLUSHED, BUT THE FAILURES CONTINUED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS INVALID.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. AFTER REPLACING THE HEADLAMP BULBS SEVERAL TIMES, THE CONTACT WAS INFORMED THAT THE WIRING HARNESS TO THE HEADLAMP WAS MELTED AND NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE TURN SIGNAL SWITCH MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO GEORGIA CHRYSLER DODGE JEEP (LOCATED AT 12114 US-301, STATESBORO, GA 30458, (912) 871-7250) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS NO WIRING FAILURE AND NO FAILURE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 167,000.

WE PURCHASED OUR 2013 DODGE DURANGO NEW IN 2013. THERE ARE SEVERAL RECALLS ON THE VEHICLE SINCE IT WAS PURCHASED. IN 2015, WE RECEIVED A RECALL ON VEHICLE MAY INSTALL AND CAUSE AN ACCIDENT. THE PART ADDRESS WAS THE TIPM. AFTER THE SO CALLED FIX, OUR VEHICLE NEVER RAN PROPERLY. THE CAR WILL RUN ROUGH, OR SLUGGISH. CHECK ENGINE LIGHT COMES AND WHEN I TOOK IT TO THE LOCAL SHOP THEY SAID IT WAS OXYGEN SENSORS. WE REPLACE TWO BUT IT NEVER TOTALLY FIX THE CAR. IT WILL NOT START AT TIMES. FINALLY IT STARTED STALLING. I CONTACTED THE DEALER THE TIPM ISSUES AND I WAS TOLD IT WAS FIXED AND THAT THE VEHICLE IS NO LONGER UNDER WARRANTY. I DID AN EXTENSIVE RESEARCH AND ALL OF THE COMPLAINTS ON THIS VEHICLE POINTED TO THE TIPM WHICH IT MAKES SENSE. I AM IN THE PROCESS OF PURCHASING A REPLACEMENT PART BUT IN THE MEANTIME I FLED A COMPLAINT TO ADDRESS THE UNWILLING SUPPORT FROM MY DODGE DEALER. I FEEL THAT DOGE FAILED TO PROPERLY ADDRESS THIS ISSUE.

I WAS NEVER SENT A RECALL NOTICE FOR MY VEHICLE TO START, MY WIFE WAS DRIVING THE VEHICLE WHEN IT LOST ALL POWER AND THE ALTERNATOR CAUGHT FIRE. MY VEHICLE IS CURRENTLY AT PELLIGRENO JEEP IN WOODBURY HEIGHTS, NJ. I HAVE BEEN IN CONSTANT BACK AND FORTH WITH FCA THE AGENCY THAT IS HANDLING THE RECALL THEY ARE REFUSING TO GIVE ME A LOANER AND ARE PUSHING BACK ON COVERING SOME OF THE REPAIRS. THIS HAPPENED OVER 5 WEEKS AGO AND IT IS EFFECTING OUR HOME AND PROFESSIONAL LIVES.I HAVE BEEN ROUTINELY LIED TOO AND HUNG UP ON, WE ARE ASKING FOR ASSISTANCE, MY CONTACT NUMBER IS (XXXXX). THE VEHICLE WAS IN MOTION TRAVELING ON STATE ROAD. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I BOUGHT MY VEHICLE BRAND NEW. ON SEVERAL OCCASIONS IT REFUSED TO CRANK. I COMPLETED THE RECALL ON THE FUEL PUMP & ALTERNATOR. HOWEVER, THIS WEEKEND IT BEGAN HAVING THE SAME PROBLEM. THEN SUNDAY IT COMPLETED STOP. I WAS TOLD MY TOW COMPANY, THIS AN ONGOING PROBLEM WITH DODGE. WHY HAVE THEM BEEN MADE TO FIX THIS ISSUE.

WHILE DRIVING ON THE FREEWAY WITH MY SON, THE ELECTRICAL SYSTEM SHUT DOWN CAUSING THE VEHICLE TO LOSE ALL POWER. WITHOUT TOUCHING THE KEYS OR ANYTHING, THE VEHICLE SEEMED TO "REBOOT" AND STARTED OPERATING NORMAL AGAIN AS I PULLED OVER. THIS SEEMS TO BE THE EXACT PROBLEM OUTLINED BY THE MULTIPLE RECALLS ISSUED BY FCA ON THE ALTERNATOR (RECALL 17V435000 AND RECALL 14V634000) HOWEVER, THEY REFUSE TO SERVICE MY ALTERNATOR OR EVEN CHECK THE PART NUMBER OF THE ALTERNATOR TO CONFIRM IF IT IS AN AFFECTED PART!!! I DO NOT HAVE ANOTHER CAR AND LIVE IN CONSTANT FEAR THAT THIS ISSUE IS PUTTING MYSELF AND MY CHILDREN IN DANGER EVERY DAY!!!

STOPPED AT A LIGHT AND VEHICLE STARTED TO SMOKE. NO OTHER INDICATORS THAT ANYTHING WAS WRONG. OPENED HOOD AND THE ALTERNATOR WAS SMOKING. CLOSED THE HOOD PUSHED OUT OF THE WAY OF TRAFFIC AND WALKED AWAY. CAR CAUGHT FIRE AND BURNED. TOTAL LOSS. THERE IS A RECALL ON THE ALTERNATOR FOR MY VEHICLE AND DODGE IS CLAIMING NO FAULT. RECALL # P60 / NHTSA 14V-634

WHILE DRIVING, THE IGNITION SWITCH MAY FAIL AND THINK THAT THE KEY HAS BEEN REMOVED. THIS RESULTS IN A TOTAL LOSS OF POWER AND THE ENGINE CUTTING OFF. THE RESULT IS VERY LIMITED STEERING AND BRAKING CAPABILITY. THIS HAPPENED MORE THAN 6 TIMES AND INCLUDED 4 VISITS TO THE DEALER BEFORE THEY COULD IDENTIFY WHY IT WAS SHUTTING OFF RANDOMLY. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED.

I WAS DRIVING MY 2013 DODGE DURANGO CITADEL. WHILE DRIVING APPROXIMATELY 45 MPH THE PASSENGER SIDE HEADREST BECAME DISLODGED AND SPRUNG OPEN OUT OF NO WHERE. THANKFULLY, NO ONE WAS IN THE SEAT AS THEY COULD HAVE BEEN SEVERELY INJURED. AFTER CONTACTING THE DEALERSHIP IT APPEARS THE PLASTIC RETAINING PIN RECEIVER HAD BROKE. SMALL PIECES OF PLASTIC WERE INSIDE THE HEADREST AND IT IS UNABLE TO BE RESET. THE DEALERSHIP DOES NOT COVER THIS UNDER ANY WARRANTY AND IT WOULD BE ALMOST $800 TO REPAIR. I BELIEVE THIS HEADREST IS ALSO CONNECTED TO MY AIRBAG DEPLOYMENT SYSTEM. IT IS UNKNOWN IF ANY FURTHER ISSUES COULD HAPPEN FROM THIS.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT MENTIONED THAT IT TOOK SEVERAL ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE STILL STALLED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.