2012 DODGE DURANGO Complaints

THE VEHICLE STALLS WHILE DRIVING (VERY INTERMITTENTLY). DOES NOT LOG ANY ENGINE CODES AND MAINLY HAPPENS ON DECELERATION. BUT HAS HAPPENED AT HIGHWAY SPEEDS WHEN EXITING THE FREEWAY AND ALSO AT LOW SPEEDS WHEN COMING TO A STOP SIGN. WHEN THE ENGINE STALLS YOU LOOSE POWER STEERING AND BRAKES BUT ALL OF THE ELECTRONICS KEEP WORKING RADIO, LIGHTS, ETC... I HAVE CALLED CHRYSLER CARE OPENED A CASE, WHICH THEY ASSISTED IN SCHEDULING AN APPOINTMENT FOR THE VEHICLE AT THE LOCAL DODGE DEALER. THE CASE WAS CLOSED BY CHRYSLER SINCE THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. WE BOUGHT THIS VEHICLE WITH 50,000 MILES ON IT AND IT NOW HAS 76,000 AND HAS STALLED ON US SEVERAL TIMES I WOULD SAY (12) OVER THE 26,000 MILES WE HAVE POUT ON IT. IF YOU GOOGLE THIS COMPLAINT/PROBLEM WITH THE 2011/2012 DURANGO IT IS WIDELY KNOWN AND A VERY SERIOUS ISSUE TO BE IGNORING, SOMEONE IS GOING TO BE KILLED BECAUSE OF THIS.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOST POWER AND VARIOUS INDICATORS FLICKERED ON THE INSTRUMENT PANEL. THE STEERING WHEEL LOCKED UP. THE VEHICLE WAS PULLED OVER AND LATER TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 107,000.

REPEATED ELECTRICAL FAILURES AT START UP. SEPT 8 2014- ELECTRICAL FAILURE AT START UP: ENGINE LIGHT ON, STABILIZATION LIGHT ON, TURN SIGNAL NON-OPERATIONAL, UNABLE TO ACCESS THE MILAGE/TEMPERATURE MENU/COMPUTER, WINDSHIELD WIPER ACTIVE EVEN THOUGH THE SWITCH WAS IN THE OFF POSITION. RESULT: ONE WEEK IN THE SHOP AND THE STEERING CONTROL MODULE WAS REPLACED. - DEC 23- LEFT TAIL LIGHT BURNT OUT AND WAS REPLACED -JAN 15 2015- SECOND ELECTRICAL FAILURE AT START UP: ENGINE LIGHT ON, STABILIZATION LIGHT ON, TURN SIGNAL NON-OPERATIONAL, UNABLE TO ACCESS THE MILAGE/TEMPERATURE MENU/COMPUTER, WINDSHIELD WIPER ACTIVE EVEN THOUGH THE SWITCH WAS IN THE OFF POSITION. RESULT: ONE WEEK IN THE SHOP AND THE STEERING CONTROL MODULE WAS REPLACED. APRIL 1 2015- THIRD ELECTRICAL FAILURE AT START UP: ENGINE LIGHT ON, STABILIZATION LIGHT ON, TURN SIGNAL NON-OPERATIONAL, UNABLE TO ACCESS THE MILAGE/TEMPERATURE MENU/COMPUTER, WINDSHIELD WIPER ACTIVE EVEN THOUGH THE SWITCH WAS IN THE OFF POSITION. THE DEALER KEPT THE CAR FOR A WEEK AND CLAIMED THERE WAS "NOTHING WRONG" WITH THE CAR. THEN I CALLED CORPORATE AND WAS SENT OVER TO THE RESOLUTION TEAM. THEY ARRANGED FOR ME TO DROP OFF THE CAR FOR TESTING ON APRIL 14. I PICKED UP THE CAR ON MAY 15- THEY CLAIM THERE WERE NO FIXES WERE MADE AND THAT THEY "COULDN'T REPLICATE THE PROBLEM". FEB 3 2017- FOURTH ELECTRICAL FAILURE AT START UP: ENGINE LIGHT ON, STABILIZATION LIGHT ON, TURN SIGNAL NON-OPERATIONAL, UNABLE TO ACCESS THE MILAGE/TEMPERATURE MENU/COMPUTER, WINDSHIELD WIPER ACTIVE EVEN THOUGH THE SWITCH WAS IN THE OFF POSITION. THE DEALER SAID IT WAS A BLOWN FUSE BUT THEY DO NOT KNOW WHAT IS CAUSING THIS SHORT TO HAPPEN REPEATEDLY.

AROUND 7:20 AM I HAD JUST EXITED A RAMP TO GO BENEATH THE UNDERPASS TO TURN LEFT. THE MILEAGE CHANGE WAS 60 MPH TO 35 MPH. BEFORE THE CAR COULD COME TO A COMPLETE STOP APPLIED BY BRAKES, IT STALLED. THERE WERE OTHER VEHICLES BEHIND US WHO HAD TO GO AROUND. MY CHILDREN WERE WITH ME AND ONE RECORDED TO SHOW THAT THE VEHICLE WAS STILL IN DRIVE AND THAT THE BRAKE AND THE GAS WOULD NOT RECEIVE A RESPONSE FROM THE CAR. THIS IS THE THIRD DAY IN A ROW THAT VEHICLE HAS STALLED SINCE WE RECEIVED IN BACK FROM THE DEALERSHIP.

I WAS IN THE PROCESS OF TURNING LEFT AT AN INTERSECTION. AS I TURNED THE WHEEL LOCKED UP AND THE CAR SLOWED DOWN AND EVENTUALLY STOPPED. I HAD TO VEER TO THE RIGHT AS MUCH AS I COULD. I PUT THE CAR IN PARK AND WHEN I STARTED IT AGAIN, IT SHOOK. I PROCEEDED TO DRIVE HOME. DUE TO IT BEING NIGHT AND WHERE I WAS POSITIONED, I COULDN'T RECORD THE ISSUE, BUT I DID DOCUMENT THE MILEAGE.

I WAS IN LINE TO TURN LEFT UNDER THE UNDERPASS. WHEN I PRESSED THE GAS, THE VEHICLE WOULD NOT MOVE. THE WHEEL LOCKED UP AS I TRIED TO MOVE FORWARD. I HAD TO TURN ON MY EMERGENCY LIGHTS AND SIGNAL OTHER TO GO AROUND ON THE RIGHT BECAUSE NO ONE COULD PASS ME ON THE LEFT. I PUT THE CAR IN PARK AND RESTARTED IT. THERE WAS NO DASHBOARD LIGHT TO INDICATE THAT ANYTHING WAS WRONG. MY SON WAS ABLE TO RECORD AND SHOW THAT THE VEHICLE WAS STILL IN DRIVE AND NOT MOVING. I CONTACTED THE AREA MANAGER TO ASK IF THIS KNOWN, UNSAFE VEHICLE COULD BE BOUGHT BACK AT THE HIGHEST NADA VALUE. HIS RESPONSE WAS, 'I'M NOT OFFERING A REPURCHASE.' HE SHARED THAT HE WOULD GET ANOTHER TECHNICIAN PERSONALLY INVOLVED. WE JUST RECEIVED THE CAR FROM THE SHOP ON WEDNESDAY, JANUARY 25, 2017 AFTER THE ENTIRE TIPM WAS REPLACED AND IT STOPPED AGAIN! *TR

MY 10 YEAR OLD DAUGHTER WENT TO PUT ON HER SEAT BELT (2ND ROW PASSENGERS SIDE) I WAS IN PARK CAR TURNED OFF. THE SEAT BELT FELL FROM THE WALL IN WHICH IT WAS CONNECTED. ALL DAMAGE SEEN WAS LOCATED WITHIN THE WALL. UPON FURTHER INVESTIGATING OF ALL OTHER SEAT BELTS I FOUND THE 3RD ROW PASSENGERS SIDE WAS ALSO DAMAGED. I CAN COUNT ON 1 HAND HOW MANY TIMES SOMEONE HAS SAT IN THE 3RD ROW. I TOOK MY CAR DOWN TO THE DEALERSHIP AND I WAS TOLD THIS WAS DUE TO "NORMAL WEAR AND TEAR" SINCE I NO LONGER HAVE A SERVICE WARRANTY THEY WILL NOT REPLACE THE BELTS. I CONTACTED CHRYSLER DIRECTLY (REF #30773827 AND EMAIL CASE# 3424728) AND WAS TOLD THEY WOULD NOT REPLACE THE BELTS BECAUSE IT WAS CAUSED BY AN "OUTSIDE INFLUENCE AND NOT MANUFACTURE DEFECT." NOT ONLY AM I NOW OUT 2 SEAT BELTS, BUT I AM WORRIED MY FAMILY AND I ARE NO LONGER SAFE IN THIS CAR. ATTACHED ARE PICTURES AND EMAILS. THE LAST PICTURE IS THE 3RD ROW SEAT BELT AND THE DAMAGE TO IT.

AS I WAS TURNING LEFT INTO A COMMUNITY THE STEERING WHEEL LOCKED UP WHILE THE VEHICLE WAS STILL IN DRIVE. I IMMEDIATELY PUT THE EMERGENCY LIGHTS ON. I PUT MY FOOT ON THE BRAKE FOR SAFETY WHILE THE VEHICLE WAS STILL IN DRIVE. I LIFTED MY FOOT FROM THE BRAKE AND THE CAR REMAINED STILL. I PRESSED THE GAS PEDAL AND THE CAR REMAINED STILL. I THEN PLACED MY FOOT ON THE BRAKE AGAIN AND IT WAS STIFF. WHEN I PRESSED THE GAS THE VEHICLE WOULDN'T MOVE WHILE STILL IN DRIVE. I PLACED MY FOOT BACK ON THE BRAKE AND PUT THE VEHICLE IN PARK. I PRESSED THE ENGINE BUTTON AND THE VEHICLE ENGINE CAME ON. I TURNED THE EMERGENCY LIGHTS OFF, PUT THE VEHICLE IN DRIVE AND CONTINUED MY DESTINATION. I HAVE A VIDEO, BUT IT EXCEEDS THE UPLOAD SIZE FOR THIS SITE.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THERE WAS A LOUD NOISE COMING FROM THE FRONT OF VEHICLE ALONG WITH A SMOKE ODOR. THE CONTACT WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROADWAY AND TURN THE IGNITION OFF BUT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME WHERE AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND STATED THAT THE ALTERNATOR NEED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,600.

I HAD JUST EXITED AN UPHILL RAMP AFTER COMING OFF THE HIGHWAY FROM ABOUT 65 MPH TO 35 MPH. AFTER ENTERING THE RAMP I HAD TO STOP AT A RED LIGHT. WHEN IT WAS TIME TO TURN RIGHT, THE GAS WOULD NOT ACCELERATE THE CAR AND THE STEERING WHEEL HAD LOCKED UP. I HAD TO RESTART THE VEHICLE IN ORDER TO PROCEED WITH MY ROUTE. THIS IS THE SIXTH TIME THAT THIS HAS OCCURRED WHILE THE VEHICLE HAS BEEN EITHER IN MOTION OR TURNED ON IN THE PROCESS OF DRIVING. *TR