2013 DODGE DURANGO Complaints

I'VE HAD A FEW RECALLS ON THE TRUCK. SEVERAL LISTED WIRING. THEY'VE ALL BEEN 'CORRECTED' OR CHECKED BY A DEALER. MY TRUCK CAUGHT FIRE AND BURNED ALL THE ELECTRICAL UNDER THE HOOD TODAY. LESS THAN A MONTH SINCE THE 'ELECTRICAL' RECALL WAS SUPPOSEDLY REPAIRED. IT WAS STOPPED BUT RUNNING AT A GAS STATION AFTER A SHORT 3 MINUTE DRIVE. *TT

VEHICLE KEPT SHUTTING OFF, TOOK IT TO DEALER THEY SAID IT WAS THE TIPM AND IT WOULD BE A $1401 CHARGE TO TAKE CARE OF IT. I GOOGLED 2013 DODGE DURANGO AND THERE'S BEEN RECALLS WITH IT AND LAWSUITS BUT THEY WILL NOT ACKNOWLEDGE IT. SO I HAVE TO PAY $1400 FOR A DEFECTIVE PART THAT IS KNOWN FOR THIS VEHICLE SO MY FAMILY CAN BE IN A SAFE VEHICLE.

THE PASSENGER SIDE SEAT ACTIVE HEAD REST DEPLOYED ON IT'S OWN WHILE DRIVING DOWN THE HIGHWAY. I TOOK A LOOK INSIDE TO RESET IT AND NOTICED THE PLASTIC HOUSING THAT HOLDS THE LOCKING ROD IN PLACE HAD BROKE AND THE LOCKING MECHANISM HADN'T OPENED, THUS ALLOWING THE HEADREST TO BE UNABLE TO BE RESET SINCE THE LOCKING ROD JUST GETS PULLED BACK OUT DO TO THE TENSION ON THE SPRINGS.

MY SUV STALLS AT LEAST ONCE A WEEK, THOUGH IT NEVER COMPLETELY SHUTS OFF OR STOPS. IT USUALLY OCCURS WHEN I AM COMING TO A STOP OR ACCELERATING FROM A STOP. IT HAS BEEN HAPPENING FOR THE LAST YEAR

WHILE THE CAR IS IN MOTION ON A CITY STREET IT WILL ENGAGE INTO LOW MODE ALL BY ITSELF, CAUSING THE CAR TO JERK AND DRIVE VERY SLOWLY. THE TRACTION LIGHT ALSO COMES ON. I AM UNABLE DISENGAGE THE LOW MODE. I HAVE TRIED PUTTING THE VEHICLE IN NEUTRAL TO DISENGAGE HOWEVER MOST OF THE TIME IT DOESN'T WORK. THE CAR WILL AT SOME POINT USUALLY AFTER ABOUT 10-20 MINS OF TRYING TO PUT THE CAR IN NEUTRAL AND SWITCHING THE AUTO AWD/LOW KNOB BACK AND FORTH RESUME REGULAR DRIVING MODE AT SOME POINT. THIS HAS BEEN HAPPENING EVERY SINCE I BOUGHT THE CAR 2 YEARS (7/2016) AGO SPORADICALLY. THE DEALERS HAVE BEEN UNABLE TO FIX IT BECAUSE IT DOESN'T THROW ANY KIND OF ERROR CODE AND THEY ARE SAYING THEY HAVE TO SEE THE CAR ACTUALLY DO IT. THIS IS A SAFETY HAZARD BECAUSE WHILE DRIVING THE CAR ENGAGES IN A LOW MODE BY ITSELF CAUSING THE CAR TO JERK AND DRIVE SLOWER ALL OF A SUDDEN AND COULD POTENTIALLY CAUSE AN ACCIDENT. THE PART OF THE SYSTEM CAUSING THE ISSUE IS UNKNOWN.

AS I WAS DRIVING I HEARD A POP AND DIDN'T KNOW WHAT IS WAS. AFTER LOOKING I SAW THAT IT WAS MY DRIVER SEAT HEADREST. IT HAD POPPED OPEN AND I THOUGHT I COULD JUST CLOSE IT BUT I COULDN'T. ABOUT A WEEK LATER THE PASSENGER SIDE DID THE SAME THING WITH NO ONE BEING IN THE SEAT. I THOUGHT THAT MAYBE THIS WAS A FLUKE HAPPENING, BUT I HAVE READ THAT THERE ARE QUITE A FEW CUSTOMERS OUT THERE THAT HAVE THE SAME PROBLEM. I WOULD LIKE TO KNOW MY OPTIONS.

IN DECEMBER 2017 SAID VEHICLE WAS TOWED TO THE SHOP FOR A NO START CONDITION. AFTER BRINGING IT IN WE DETERMINED A SEVERE SHORT IN THE ELECTRICAL SYSTEM, TRACED TO ALTERNATOR. WE ALSO FOUND MELTED BATTERY. FOUND THIS VEHICLE FELL UNDER THE T36 RECALL FROM FCA. WE GOT APPROVAL AT THAT TIME TO REPAIR THE VEHICLE AND RECEIVED A CASE NUMBER FOR REIMBURSEMENT. WE HAD TO CALL BACK MULTIPLE TIMES TO CONTINUE AUTHORIZATION, AND WAS TOLD AS LONG AS THE PROBLEMS WERE RELATED TO THE ALTERNATOR THEN THEY WOULD BE REIMBURSED FROM 30-60 DAYS FROM THE TIME OF SUBMISSION. AFTER SUBMITTING NEEDED PAPER WORK AND DOCUMENTATION WE WAITED. THE CUSTOMER STOPPED IN IN MAY AND ASKED US TO CHECK ON IT SINCE HE HAD NOT HEARD ANYTHING YET. CALLED FCA AND FOUND OUT THAT NOTHING HAD BEEN DONE WITH THE CLAIM BECAUSE OF AN INTERNAL ERROR THAT SENT THE PAPER WORK TO THE WRONG DEPARTMENT. AFTER CALLING AGAIN ON 6/13/18 WE FOUND OUT THAT AGAIN, IT HAD NOT BEEN FILED OR SENT TO THE RIGHT PEOPLE. TODAY (6/13/18) I SENT THE INFORMATION AGAIN AND WAS PROMISED IT WOULD BE TAKEN CARE OF. IT HAS NOW BEEN 6 MONTHS FROM THE DATE OF THE REPAIR AND NO EFFORT HAS BEEN MADE TO REIMBURSE THE CUSTOMER FOR ANYTHING. FCA SAID IT WOULD BE HANDLED IN 30-60 DAYS. I FEEL THAT THIS IS UNREASONABLE. THIS CUSTOMER HAS BEEN VERY UNDERSTANDING BUT IS RUNNING OUT OF PATIENCE. WE NOW HAVE 3 DIFFERENT CASE NUMBERS AND I HAVE DOCUMENTATION OF TALKING TO 4 DIFFERENT PEOPLE TO RESOLVE THE MATTER. THE CASE NUMBERS THAT HAVE BEEN ASSIGNED ARE AS FOLLOWS: 1) [XXX], # [XXX], 2) CONTACT: [XXX], # [XXX], 3)[XXX], #[XXX]. I FEEL THAT AS IT IS A RECALL AND CHRYSLER DID NOT HAVE A SOLUTION FOR THE PROBLEM AT THE TIME, AND AUTHORIZED US TO REPAIR, THEY HAVE HANDLED THE SITUATION VERY POORLY. PLEASE LOOK INTO THE MATTER OR AT LEAST PLEASE LET ME KNOW WHO I CAN CONTACT TO MAKE A PROPER COMPLAINT. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING ON NO MORE THAN 65 MPH THE ENGINE HAS SHUT DOWN FOR NO REASON, AND WITH NO WARNING. THIS HAS HAPPENED 4 TIMES, AND ALL 4 TIMES THE POWER STEERING AND BRAKES DON'T WORK. ONCE THE CAR HAS STOPPED AND GEAR PLACED INTO PARK I HAVE BEEN ABLE TO TURN THE IGNITION AND THE CAR RESTARTS. ALL FOUR TIMES THE ENGINE IS THE ONLY THING THAT TURNS OFF, THE RADIO CONTINUES TO PLAY.

IN THE AWD VERSION OF THE DURANGO THE SUV WILL SHIFT INTO AWD LOW WHILE THE CAR IS IN MOTION WITHOUT THE CONTROL KNOB BEING TURNED. THE CAR WILL FLASH THE LOW LIGHT AND THEN SHIFT INTO AWD LOW. THE CAR WILL NOT COME OUT OF AWD LOW AT ALL. THIS ISSUE RANDOMLY OCCURS. WE HAVE TAKEN THE CAR TO THE DEALERSHIP THREE TIMES TO HAVE THEM LOOK AT THIS ISSUE. THEY HAVE REPLACED THE TRANSFER CASE AND THE SENSOR AND THE ISSUE STILL IS OCCURRING WITH THE CAR. THE ISSUE WILL OCCUR WITH THE CAR IN MOTION OR IN PARK AND IS AT RANDOM TIMES. THE CAR WILL NOT COME OUT OF AWD LOW WHEN FOLLOWING THE MANUFACTURE DIRECTIONS, IT WILL COME OUT OF LOW AT RANDOM TIMES OR NOT AT ALL.

WE HAVE OWNED OUR 2013 DODGE DURANGO SINCE IT HAD 30 MILES ON IT. IT HAS 60,000+ MILES ON IT AND FOR THE LAST YEAR IT HAS FAILED TO START ON MULTIPLE OCCASIONS. WE TOOK IT TO THE CERRITOS DODGE DEALERSHIP AND THEY SAID IT COULD BE 2 THINGS. ONE IS $900+ AND THE OTHER IS $1200+ TO FIX IT. WHY SHOULD WE PAY FOR SOMETHING THAT COMES FAULTY FROM THE MANUFACTURER? THIS IS NOT OIL OR A FILTER THAT NEEDS CHANGING EVERY FEW MONTHS. AN ELECTRICAL COMPONENT SHOULD NOT BE GOING OUT AT SUCH AN EARLY RATE PLUS BE SO EXPENSIVE. MY BRPTHER BOUGHT THE SAME TRUCK A FEW MONTHS BEFORE US AND IT HAS HAD THE SAME ISSUES AND THEN SOME. THEIR TRUCK ACTUALLY STALLED ON THEM WHILE ON THE STREET. THE TRUCK WOULD NOT START FOR OVER AN HOUR. THEY HAD TO GET IT TOWED HOME. THE NEXT DAY WHEN THEY WOKE UP IT STARTED LIKE NOTHING EVER HAPPENED. WHEN THEY TOOK IT TO THE DEALERSHIP THAT SAME DAY THEY TESTED EVERYTHING AND SAID NOTHING WAS WRONG WITH IT. NOW WHAT THE HELL IS WRONG WITH THE VEHICLE? WHY SHOULD WE HAVE TO PAY THOUSANDS OF DOLLARS FOR FAULTY MANUFACTURER PARTS? CHRYSLER/DODGE NEEDS TO FIX THIS ISSUE ONCE AND FOR ALL. LETS NOT WAIT FOR SOMEONE TO DIE FROM THESE FAULTY PARTS.