2013 DODGE DURANGO Complaints

WHILE DRIVING ON THE HIGHWAY I FELT MY HEAD JERK FORWARD AND HEARD A POP FROM MY HEADREST. AT THE TIME I WAS DRIVING STRAIGHT GOING ABOUT 68 MPH. WHEN I FELT THE IMPACT BEHIND MY HEAD MY INSTINCT WAS TO HIT MY BRAKE THINKING SOMEONE HAD HIT ME FROM BEHIND, BUT ONCE I LOOKED AROUND THERE WAS NO ONE CLOSE BEHIND OR TO THE SIDES OF ME. I PULLED OFF THE HIGHWAY AND LOOKED AT THE HEADREST AND NOTICED IT HAD POPPED OPEN. THIS ONLY OCCURRED ON THE DRIVER SEAT HEADREST. AGAIN, I WAS NOT INVOLVED IN ANY COLLISION AT OR AROUND THE TIME OF THE INCIDENT. I HAVE BEEN IN COLLISIONS YEARS PRIOR TO THIS, BUT NONE FROM BEHIND.

I'VE BEEN HAVING ISSUES WITH MY VEHICLE STALLING AT RANDOM TIMES WHERE I'M STUCK STRANDED FOR ABOUT 2 TO 5 MINUTES BEFORE THE VEHICLE WILL START AGAIN WITHIN THE LAST YEAR. I'VE HAD MULTIPLE CASES OPEN WITH CHRYSLER AND THE LOCAL DEALERSHIP IN HAMPON VIRGINIA. MY CURRENT CASE NUMBER WITH CHRYSLER IS 34055781. I'M NOW GETTING THE RUN AROUND AND CHRYSLER SEEMS UNWILLING TO HELP ME. THIS VEHICLE IS UNSAFE AND UNRELIABLE AND I FEAR MY FAMILY OR MYSELF WILL END UP IN AN ACCIDENT DUE TO THE LACK OF STEERING WHEN IT SHUTS OFF WITHOUT WARNING. I'VE LOOK ON THE INTERNET AND IT'S LITTERED WITH THIS VERY ISSUE THAT CHRYSLER WILL NOT ACKNOWLEDGE AS A ISSUE. I DON'T KNOW WHERE ELSE TO TURN AND I HOPE THAT SOMEONE CAN PROVIDE ME SOME GUIDANCE AND LET ME KNOW WHAT OPTIONS IF ANY I HAVE TO EITHER GET OUT OF THIS VEHICLE THROUGH CHRYSLER OR MAKE THEM FIX THE ISSUE PERMANENTLY. IT STALLS AT RANDOM, SITTING AT A RED LIGHT, DRIVING DOWN THE HIGHWAY AT ANY GIVEN SPEED. CHRYSLER CLAIMS THAT THEY'VE REPLACED ALTERNATORS, FUEL PUMP RELAY AND TIPM, BUT IT'S STILL DOING IT AND IT STARTED OUT OF NOWHERE. I'VE REPORTED THIS ISSUE ABOUT 6 TIMES TO POMOCO CHRYSLER DODGE JEEP RAM OF HAMPTON AND 4 TIMES NOW TO CHRYSLER.

THIS IS A PROBLEM IS ALOT OF DODGE VEHICLES WITH THE PENTASTAR ENGINES. THE VALVETRAIN IS A FLAWED DESIGN AND IS COSTING PEOPLE LOTS AND LOTS OF MONEY. MY PROBLEM IS THE ROLLER ROCKER ARM IS WORN AND TICKING. NOT A BIG DEAL RIGHT? HOW ABOUT $1900+ PARTS AND LABOR? WE, LIKE MOST AMERICANS, LIVE PAYCHECK TO PAYCHECK AND RELY ON OUR VEHICLES TO GET US TO AND FROM WORK. NOW, WHY DOES A VEHICLE, WITH JUST AT 100000 MILES, NEED NEW CAMSHAFTS, ROCKER ARMS, AND LIFTERS? WELL I'LL TELL YOU WHY. BECAUSE DODGE IS REFUSING TO RECALL ALL THESE UNITS DUE TO EXPENSE. WHAT ABOUT MY EXPENSE? WHY WOULD THEY BE ALLOWED TO NOT RECALL THIS DEFICIENT DESIGN? JUST WONDERING.

THE VEHICLE WILL START BUT WONT GO INTO GEAR. I HAVE TO TURN IT OFF AND ON FOR IT TO FINALLY GO INTO GEAR. WORKED FINE THE NEXT DAY. THIS HAS HAPPENED TWICE WITHIN A FEW WEEKS. OTHER THAN THAT SEEMS TO RUN FINE.

JUST BOUGHT VEHICLE NOT TOO LONG AGO HAVE HAD 3 ISSUES WITH THE CAR NOT STARTING. I PUSH THE PUSH BUTTON AND YOU HEAR IT TRYING TO TURN OVER BUT IT WON'T. ONE TIME IT STALLED IN MIDDLE OF ROAD WHEN DRIVING GOT IT TOWED TO DEALER SHIP THEY REPLACED A FUSE STARTED WORKING AGAIN. NOW IT'S HAPPENED TWICE IN LAST WEEK WHERE IT WON'T START I SEE SEVERAL OTHER COMPLAINTS FROM OTHER OWNERS WITH SAME ISSUE SOMETHING WITH THE TPIM. I CHECKED TO SEE IF THERE WAS A RECALL FOR THIS ON MY VEHICLE AND NONE CAME UP. I FEEL VERY UNSAFE NOW IN MY VEHICLE ESPECIALLY WHEN I HAVE MY CHILDREN IN IT .

I DROPPED THE KEYS BETWEEN THE CAR SEAT AND THE CONSOLE. I MOVED THE SEAT TO THE FARTHEST POSITION THAT I WOULD GO BACK. I TURNED TO SIT ON THE OUTSIDE OF THE DOOR FRAME IN ORDER TO PUT MY LEFT HAND IN TO REACH THE KEYS. THERE WAS NOTHING MOVING BEFORE I MOVED MY HAND. AS SOON AS I TOUCHED THE KEYS THE SEAT CAME DOWN ON TO MY LEFT RING FINGER. I T JUST MOVED IN A DOWNWARD POSITION. I CALLED 911 BECAUSE I WAS UNABLE TO FREE MY HAND. THE WINSLOW POLICE DEPARTMENT RESPONDED AND ASSISTED WITH FREEING MY HAND. THE CAR WAS PARKED IN THE DRIVEWAY AND NOT MOVING AT THE TIME. I WENT TO THE PATIENT FIRST CARE CENTER AND THEY DID X-RAYS ON MY HAND.

VEHICLE SHUTS OFF WITHOUT WARNING WHILE DRIVING, TOTAL LOSS OF POWER, STEERING, BRAKES AND THROTTLE. ALMOST KILLED MY FAMILY.

BATTERY LIGHT COME ON, SHORTLY AFTER DASH BOARD LIGHTS FLICKERED, WINDSHIELD WIPERS TURNOFF ON BY THEMSELVES, HAZARDS ALSO TURNED ON, THEN RADIO AND A/C TURNOFF, POWER STEERING WAS LOST AND THE WHOLE CAR DIED. ONCE CAR DIED, I COULD NOT START IT, TRIED TO JUMP IT AND IT WAS DEAD, WOULD NOT TURNOVER. LATER I WAS INFORMED THE ALTERNATOR IS UNDER RECALL. WHEN REPAIRED BY DODGE, I WAS TOLD I NEEDED A NEW BATTERY AND STARTER. I BELIEVE THE ROOT CAUSE AND ALL REPAIRS SHOULD HAVE BEEN MADE BY DODGE AS THEY WERE ALL CONNECTED WITH SAME EVENT.

VEHICLE WAS BACKED INTO A PARKING SPOT AT A RESTAURANT WITH NO POSSIBILITY OF A REAR END COLLISION WHEN THE ACTIVE HEAD RESTRAINT ON THE DRIVERS SIDE DEPLOYED. FORTUNATELY WE WERE PARKED, OTHERWISE IT COULD HAVE VERY EASILY CAUSED AN ACCIDENT. I HAVE NOTICED A NUMBER OF COMPLAINTS ABOUT THE ISSUE FROM OTHERS AS WELL. THE PLASTIC THAT HOLDS THE RETENTION ROD BROKE CAUSING THE RELEASE, SO THE WHOLE UNIT HAS TO BE REPLACED AT MY COST. YOU CAN SEE THE BROKEN PLASTIC IN THE PROVIDED PICTURE. THIS COULD BE A SERIOUS SAFETY ISSUE IF IT DEPLOYED WHILE SOMEONE WAS DRIVING DOWN THE HIGHWAY. I HAVE BEEN IN CONTACT WITH THE LOCAL DEALERSHIP WHERE IT WAS PURCHASED 3 DAYS PRIOR TO THE INCIDENT.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE OIL CHANGE, AN INDEPENDENT TECHNICIAN INFORMED THE CONTACT THAT THERE WAS A LEAK IN THE STEERING GEAR. IN ADDITION, IT WAS SUGGESTED THAT THE STEERING GEAR BE REPLACED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT TO CALL NHTSA TO ENFORCE THE RECALL. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,115. PART DISTRIBUTION DISCONNECT