2012 DODGE DURANGO Complaints

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 70 MPH, THE VEHICLE SUDDENLY LOST ALL POWER, STALLED, AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR HAD BURNT WIRES, WHICH CAUSED THE SHUT DOWN. THE VEHICLE WAS THEN TOWED TO A DEALER FOR THE REPAIR, BUT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.

I SMELLED BURNING WHILE DRIVING ON A CITY STREET. THE CAR JUST DIED. I GOT OUT RAISED HOOD. SMELLED BURNING AT ALTERNATOR. CAR IS COMPLETELY DEAD. CALLED TOW TRUCK.. NEXT DAY. CAR TOWED TO ALL TECH AUTO. DIAGNOSIS- 180AMP ALTERNATOR BAD AND CAUSED EXTENSIVE DAMAGE TO TIPM AND PCM. PAID 760.00 FOR REPLACED ALTERNATOR. TOWED TO DEALERSHIP - TIPM AND PCM SHORTED OUT, 2066.00 TO REPAIR. MY CAR IS CURRENTLY AT THE DEALERSHIP WAITING FOR ME TO EARN THE MONEY TO REPAIR. IM PRAYING THAT I WILL HAVE AN ADDITIONAL 2066.00 IN TWO WEEKS SO I CAN GET REPAIRS COMPLETED. FCA RECALLED 160AMP AND 220AMP. HOW DO THEY SKIP OVER THE 180AMP IN THE DURANGO CREW? YOU WON'T HAVE AS MANY COMPLAINTS BECAUSE THERE WEREN'T AS MANY MANUFACTURED AS THE OTHER MODELS - UNFAIR! SEND SOMEONE TO INVESTIGATE BEFORE REPAIRS ARE MADE. *TR

IN DECEMBER 2011 I PURCHASED A NEW 2012 DODGE DURANGO CITADEL FROM NORTHTOWN DODGE CHRYSLER JEEP RAM (NDCJR), IN TONAWANDA, NY. I AM HAVING AN ISSUES WITH PERIODIC STALLING WITHOUT WARNING WHILE DRIVING. IN APRIL 2016 WHILE SLOWING DOWN TO EXIT RIGHT VIA A THRUWAY RAMP THE DURANGO STALLED AND STEERING WHEEL LOCKED WITHOUT ANY WARNING. I BROUGHT THE VEHICLE INTO NDCJR ON 4/30/2016 AND WAS TOLD THAT THEY WERE 'UNABLE TO MAKE ANY REPAIRS BECAUSE THEY COULD NOT DUPLICATE THE ISSUE'. IN JULY 2016, MY HUSBAND EXPERIENCED THE STALLING WHILE MAKING A LEFT TURN. MY MOST TERRIFYING EXPERIENCE CAME IN AUGUST OF 2016 WHEN I WAS ON A MAIN ROAD IN BUSY EVENING TRAFFIC, SLOWING DOWN TO MERGE INTO THE LEFT TURNING LANE, AND THE CAR COMPLETELY STALLED AND STEERING WHEEL LOCKING AGAIN ALMOST CAUSING ME TO REAR END THE VEHICLE IN FRONT OF ME. I CONTACTED NCDJR TO INFORM THEM THAT THIS WAS HAPPENING AGAIN AND THAT I NEEDED MY VEHICLE SERVICED. NORTHTOWN HAD MY VEHICLE FROM 8/6/2016-8/30/2016 AND I WAS AGAIN TOLD, THE VEHICLE COULD NOT BE REPAIRED BECAUSE 'THEY COULD NOT DUPLICATE THE PROBLEM'. ON THE EVENING OF THURSDAY, 9/29/2016 I WAS GETTING OFF AT AN EXPRESSWAY RAMP AND WAS SITTING IN RUSH HOUR TRAFFIC WAITING FOR THE LIGHT TO CHANGE, AND WHEN I ACCELERATED THE CAR MADE NO MOTION, I WAS AGAIN STALLED WITHOUT WARNING. PER THEIR INSTRUCTION, I CONTACTED NCDJR AND TOLD THEM I WAS BRINGING THE VEHICLE RIGHT OVER. THEY AGAIN COULD NOT "DUPLICATE THE PROBLEM" HOWEVER THEY DECIDED TO PUT A TRACKING DEVICE ON THE CAR SO THAT WHEN IT STALLS AGAIN IT CAN BE RECORDED. I PICKED THE VEHICLE UP 6 DAYS LATER ON WEDNESDAY, 10/5/2016. I FEEL THAT I HAVE BEEN MORE THAN PATIENT AND HAVE BEEN THROUGH ALL OF THE PROPER CHANNELS, HOWEVER, I AM BEING ASKED TO CONTINUE TO PUT MY FAMILY, MYSELF AND OTHERS AT RISK BY DRIVING A CAR THAT IS UNSAFE TO HAVE ON THE ROAD IN THIS CONDITION. *TR

MY 2012 DODGE DURANGO PURCHASED BRAND NEW HAS BEEN HAVING MAJOR ELECTRICAL ISSUES SINCE THE MOTOR WAS POWER WASHED AT COVERT DODGE DEALERSHIP IN NORTH AUSTIN. THEY HAD AN INEXPERIENCED CAR WASHER CLEAN UP THE OIL THAT WAS ON THE MOTOR FROM A HOSE CHANGE. HE USED A VERY HIGH PRESSURE, PRESSURE WASHER AND IT SHORTED THE ELECTRONICS CAUSING THE VEHICLE TO SHUT DOWN UNEXPECTEDLY WITH NO WARNING. THIS HAS HAPPENED MULTIPLE TIMES WITHIN THE LAST 6 MONTHS. I HAVE HAD THE CAR AT 3 DIFFERENT DODGE DEALERS TRYING TO RESOLVE THE ISSUE. ON 9/22/2016 THE BATTERY LIGHT CAME ON WHILE GOING 75 ON THE HIGHWAY. I SMELLED A STRONG ODOR OF ELECTRICAL BURNING AND ALL THE LIGHTS ON THE DASH BOARD CAME ON, THE BLIND SPOT ALERT SYSTEM WAS STATING IT WAS INOPERABLE, THE AC STOPPED WORKING, THE SEAT BELT LIGHT AND BUZZER STATED TO GO OFF EVEN THOUGH MY BELT WAS FASTENED AND THEN THE DURANGO JUST SHUT OFF, RIGHT IN THE MIDDLE OF THE TOLL ROAD HIGHWAY STRANDING ME IN THE MIDDLE LANE. THE HAZARD LIGHTS DID NOT EVEN WORK. I PUT THE CAR IN PARK TO TRY TO RESTART IT BUT IT WAS TOTALLY DEAD, NOTHING WORKED AND THE CAR WAS STUCK IN PARK! I COULD NOT PUT THE VEHICLE IN NEUTRAL TO MOVE IT OUT OF THE HIGHWAY, SEVERAL CARS DID NOT REALIZE I WAS STOPPED AND LOCKED UP THEIR BRAKES NEARLY MISSING ME. I WAS SO AFRAID SOMEONE WAS GOING TO RUN RIGHT INTO THE BACK OF ME AND THE CAR. MAJOR SAFETY ISSUE. I CALLED THE MOPAR WARRANTY ROAD SIDE ASSISTANCE AND 1 HOURS LATER I WAS ABLE TO GET THE CAR OFF THE 102 DEGREE HIGHWAY. AS A RESULT OF ALL OF THESE ISSUES, WHICH SEEM TO HAVE STARTED WHEN COVERT DODGE POWER WASHED THE ENGINE BAY, I AM NO LONGER CONFIDENT THE VEHICLE CAN BE TRUSTED AND BE RELIABLE NOT TO MENTION THE SAFETY FACTOR. AS YOU CAN TELL FROM THE VEHICLE HISTORY, I FEEL I HAVE BEEN PATIENT AND COOPERATIVE IN ALLOWING CHRYSLER AND THE DEALERSHIPS TO FIND A RESOLUTION. UPDATED 08/07/2017*JS

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE SLOWING DOWN OR WHILE AT A COMPLETE STOP, THE VEHICLE LOST ENGINE POWER. THE VEHICLE WAS TAKEN TO A DEALER, BUT THEY DID NOT RESOLVE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 83,000.

ENGINE STALLED AND CAR SHUT OFF. ONCE FROM A STOP WHILE TRYING TO ACCELERATE AND ANOTHER TIME WHILE TRYING TO STOP. IN BOTH INSTANCES AN ACCIDENT WAS NEARLY AVOIDED. MY WIFE ON 9/13 WAS TURNING ACROSS TRAFFIC AND THE CAR DIED AND SHE WAS ALMOST T-BONED. ON 9/14 I ALMOST REAR ENDED A CAR AS I WAS SLOWING TO A STOP AND LOST ALL POWER. WIPERS WILL COME ON RANDOMLY ON DRY, SUNNY DAYS (WHILE PARKED OR IN MOTION). CAR JERKS FORWARD INTERMITTENTLY WHEN STARTING (USING REMOTE START OR WHILE IN THE CAR). OCCASIONALLY THE CAR CONTINUES TO TURN OVER BUT NEVER ACTUALLY STARTS. I HAVE TAKEN THIS TO THE DEALER 7-8 TIMES AND THEY'VE NEVER HEARD OF THESE PROBLEMS. NO ERROR CODES RECORDED. NEVER ABLE TO BE REPRODUCED WHEN AT THE DEALER. CONTACTED ANOTHER DODGE DEALER AND THEY HAVE NEVER HEARD OF THESE ISSUES EITHER. TOOK TO AN INDEPENDENT MECHANIC AND HE IMMEDIATELY RECOGNIZED THIS AS A POTENTIAL TIPM ISSUE. THE FUEL RELAY RECALL WAS IMPLEMENTED IN SUMMER OF 2015 WHICH WAS SUPPOSED TO RESOLVE THESE ISSUE. HOWEVER, ALL OF THESE PROBLEMS CONTINUE TO INTERMITTENTLY OCCUR - WITH THE STALLING (AND NEAR ACCIDENTS) JUST OCCURRING FOR THE FIRST TIME THIS PAST WEEK. SPOKE WITH DODGE YESTERDAY EXPLAINING THE SITUATION AND BOTH DEALERS DIDN'T WANT TO SELL ME A NEW TIPM BECAUSE THEY WEREN'T SURE IT WOULD FIX THE PROBLEM AND REITERATED THAT THE FUEL RELAY RECALL WOULD FIX THESE ISSUES. WHEN I STATED THAT I AM STILL HAVING THE ISSUES THEY DIDN'T HAVE AN ANSWER BUT WERE WILLING TO TAKE MY CAR IN ON TRADE. WE CURRENTLY HAVE 93000 MILES BUT THIS STARTED SHORTLY AFTER WE PURCHASED THE DURANGO; WITH WELL UNDER 40000 MILES. WE WERE STILL UNDER WARRANTY WHEN THIS STARTED BUT NO FAULT WAS EVER FOUND WHEN AT THE DEALER.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 50 MPH, THE TRANSMISSION INDEPENDENTLY SHIFTED INTO FIRST GEAR AND THE VEHICLE DECELERATED TO 20 MPH. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY APPROXIMATELY FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR DIAGNOSTIC TESTING; HOWEVER, THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

THE AIRBAG LIGHT CAME ON FOR APPROXIMATELY 3 WEEKS ALONG WITH AUDIBLE ALARM FOR THE AIRBAG LIGHT THEN IT WENT OFF.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 55 MPH, THE LOW BATTERY, ABS, AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED TWICE. IN ADDITION, A BURNING ODOR EMITTED IN AND OUTSIDE THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND BURNED THE SERPENTINE BELT. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,500.

IN NOVEMBER OF 2014, DODGE ISSUED A RECALL OF THE 160 AMP ALTERNATORS DUE TO EARLY FAILURE AND RISK OF FIRE. SATURDAY, AUGUST 20, 2016, THE ALTERNATOR ON THIS VEHICLE FAILED WITH THE SAME SYMPTOMS: HIGH HEAT, BURNING SMELL, AND THE VEHICLE SUDDENLY STOPPED RUNNING. HOWEVER, THIS VEHICLE HAS A 180 AMP ALTERNATOR. THERE ARE OTHER REPORTS OF THE 180 AMP ALTERNATOR FAILING IN VERY SIMILAR WAYS AS THE 160 AMP. THE RECALL MUST BE EXPANDED TO INCLUDE ALL ALTERNATORS FOR THE DOGDGE DURANGO. A FAILURE AT LESS THAN 60,000 MILES, AND A FAILURE IN A MANNER THAT PRESENTS A RISK OF FIRE IS A MAJOR ISSUE AND NEEDS TO BE ADDRESSED QUICKLY.