2013 DODGE DURANGO Complaints

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED STATE INSPECTION BECAUSE THE AIR BAG COIL WAS DEFECTIVE. THE VEHICLE WAS TAKEN TO WHITE MOTORS INC. (175 OLD FARM RD, ROANOKE RAPIDS, NC 27870) WHERE IT WAS DIAGNOSED THAT THE AIR BAG COIL WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,435.

VEHICLE FAILS TO START WHEN STATIONARY. DOES NOT START ON MULTIPLE CRANKS FROM PUSH BUTTON OR REMOTE START NO MATTER WHAT LEVEL THE GAS IS AT. COMPLETELY INTERMITTENT BUT OCCURS WEEKLY. HTTPS://WWW.CARS.COM/ARTICLES/RECALL-ALERT-2012-2013-DODGE-DURANGO-1420676848895/

MY WIFE WAS DRIVING OUR DURANGO WHEN IT SUDDENLY LOST ALL POWER. SHE HAD TO MUSCLE IT TO THE SIDE OF THE ROAD, WHERE SHE ATTEMPTED NUMEROUS TIMES TO RESTART IT. PRIOR TO THAT, OFTEN TIMES YOU WOULD TURN THE KEY AND THE DASH LIGHTS WOULD COME ON AND THE CAR WOULD DO NOTHING...NOT EVEN TURN OVER. AFTER A FEW ATTEMPS, IT WOULD START. AFTER THE STALL, WE BROUGHT IT INTO OUR LOCAL DODGE DEALER (DUTCHESS DODGE) WHERE THE SERVICE DEPARTMENT KEPT IT FOR A FEW DAYS, SAID THEY COULD NOT RECREATE OUR CONCERNS, CLEANED NUMEROUS ELECTRICAL CONNECTIONS, CHARGED US $500 AND RECOMMENDED WE CHANGE A "WIN" MODULE AT ABOUT $800 PLUS LABOR BUT COULD NOT GUARNATEE THIS WOULD FIX THE ISSUE. THE SERVICE PERSON EVEN ADMITTED IT COULD BE THE TIPM BUT THAT THEY COULDN'T BE SURE AND THE FIX OF THE WIN MODULE WAS THE FIRST RECOMMEDATION. HE ALSO ADDED THAT SOME COMPONENTS IN THE TIPM WERE LOOSE AND THAT THEY CHECKED AND CLEANED THEM ALSO AND THAT FOR ALL THEY KNOW IT COULD HAVE FIXED THE ISSUE. I INFORMED THEM THAT I COULD NOT AFFORD TO CONTINUE TO THROW MONEY INTO "TRIAL AND ERROR" FIXES AND TO JUST BUTTON IT UP AND GIVE IT BACK TO US. A WEEK LATER, IT HAPPENED TO MY WIFE AGAIN, ONLY THIS TIME, AS SHE WAS PULLING OFF TO THE SIDE OF THE ROAD, IT RE-STARTED ON IT'S OWN. WE CALLED THE SERVICE DEPARTMENT BACK AND THEIR REPLY WAS THAT THEY RECOMMENDED CHANGING THE WIN MODULE. THIS VEHILCLE HAS 62000 MILES AND HAS BEEN REGULARLY SERVICED BY ME AND CARED FOR LIKE A BABY. THIS IS NOT AN ISSUE OF USE OR ABUSE, IT IS FAULTY PARTS AND WE SHOULD NOT BE RESPONSIBLE. I FEEL LIKE I SHOULD JUST TRADE THIS IN AND AFTER OF LIFETIME OF BEING A LOYAL MOPAR CUSTOMER, GO IN A DIFFERENT DIRECTION.

MY WIFE AND I WERE DRIVING DOWN THE ROAD WHEN THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED. WHEN IT DEPLOYED IT HIT HER IN THE BACK OF THE HEAD AND GAVE HER WHIPLASH. I RESEARCHED IT ONLINE AND IT APPEARS THAT THIS IS A COMMON PROBLEM WITH DODGE VEHICLES. I ATTEMPTED TO RESET THE SPRING LOADED ACTIVE HEADREST TO DISCOVER THAT THE REASON IT HAD DEPLOYED IS BECAUSE THE PLASTIC RETAINING PIN RECEIVER WAS BROKEN. I HAVE ATTEMPTED TO CONTACT DODGE (CASE#32447405) WITH NO RESOLVE. I FEEL LIKE THE HEADREST SHOULD CERTAINLY BE RECALLED. IF AN OLDER PERSON HAD BEEN HIT IN THE HEAD OR IF IT WERE ON THE DRIVERS SIDE OF THE VEHICLE IT MAY HAVE CAUSED SERIOUS INJURY, A CRASH, OR DEATH. I CAN EMAIL PHOTOS UPON YOUR REQUEST. YOUR PURSUIT OF THIS MATTER WOULD BE GREATLY APPRECIATED.

WHILE PARKED IN OUR DRIVEWAY WITH THE VEHICLE OFF, MY WIFE OPENED THE REAR LIFTGATE USING THE EXTERIOR LATCH HANDLE. THE LIFTGATE RAISED TO THE OPEN POSITION AUTOMATICALLY, BUT THEN SLAMMED SHUT WITHOUT WARNING. WHEN THE PNEUMATIC STRUT THAT HOLDS THE LIFTGATE OPEN FAILED, THE ENTIRE WEIGHT OF THE LIFTGATE LANDED ON MY WIFE'S HEAD, WHO WAS REACHING INTO THE TRUNK TO REMOVE ITS CONTENTS.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PAULDING CHRYSLER DODGE JEEP RAM (1246 OLD GRIFFIN RD, DALLAS, GEORGIA 30157) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY CAR DID JUST WHAT THE RECALL STATED. STOPPED AND WOULD NOT RESTART. TOWED TO DEALER . THEY FIXED THE PROBLEM BUT CHARGED ME. THEY ADMITTED RECALL BUT STILL CHARGED. CALL ED DODGE BUT NO ACTION. WHY DO I HAVE TO PAY FOR A DEFECTIVE PART AND A RECALL PLUS TOWING. RECALL NUMBER T36/NHTSA 17V-435 DEALER MASSEY YARDLEY FORT LAUDERDALE I WAS ON A MAJOR HIGHWAY AND RUNNING

WHILE DRIVING AT HIGH WAY SPEED OF 50MPH THE VECHILE WILL STALL TO 30 THEN 10MPH WHEN AT THE LIGHT THIS VECHILE TRANSMISSION LOOK LIKE IT STRUGGLING TO SHIFT TO 2 YEAR AND STALLS I CALLED THE DEALERSHIP AND THE SAID THEY HAVE THE RECALLS THIS VECHILE ONLY HAS 65000M MILES ON IT AND I BROUGHT FROM THE CHRYSLER DEALERSHIP LAST YEAR CERTIFIED B PREPARED.

I RECEIVED A RECALL NOTICE IN JUNE 2017 REGARDING AN ALTERNATOR ISSUE ON MY 2013 DODGE DURANGO. IT IS NOW NOVEMBER 2017 AND THERE IS STILL NO REMEDY. MY BATTERY LIGHT CAME ON THIS MORNING AFTER DRIVING FOR LESS THAN FIVE MINUTES IN A 30 MPH ZONE. I HAVE AN INFANT DAUGHTER SO I CANNOT RISK ANY BATTERY ISSUES IN THE DEAD OF WINTER IN UPSTATE NEW YORK. IT HAS BEEN NEARLY SIX MONTHS SINCE THE RECALL WAS ISSUED WITH NO REMEDY AVAILABLE. THE RISKS INCLUDE HEAT/SMOKE OR EVEN FIRE WITHIN THE ALTERNATOR. SIX MONTHS SEEMS LIKE A RIDICULOUS AMOUNT OF TIME FOR A REPAIR OF THIS MAGNITUDE TO BE NOT BE RESOLVED. I WILL HAVE THE ALTERNATOR REPLACED AND SUBMIT FOR A REIMBURSEMENT BUT I SHOULDN'T HAVE TO GO THROUGH THAT PROCESS AND INCUR THOSE KINDS OF EXPENSES SO CLOSE TO THE HOLIDAY SEASON WHEN THEY'VE HAD SIX MONTHS TO REACT TO THE SITUATION.

NHTSA RECALL NUMBER 17V-435 SUMMARY THE ALTERNATOR MAY EXPERIENCE DIODE THERMAL FATIGUE FAILURE DUE TO CYCLICAL LOADS INDUCED BY ELECTRO-HYDRAULIC POWER STEERING. RECALL STATUS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE REMEDY THE ALTERNATOR PART NUMBER MUST BE INSPECTED ON ALL INVOLVED VEHICLES. VEHICLES FOUND WITH THE SUSPECT ALTERNATOR WILL HAVE IT REPLACED WITH A NEW ALTERNATOR CONTAINING IMPROVED DIODES ON ALL AFFECTED VEHICLES. SAFETY RISK DESCRPITION FAILED DIODES MAY ALSO DEVELOP A RESISTIVE SHORT CIRCUIT THAT CAN RESULT IN HEAT, SMOKE AND/OR FIRE ORIGINATING WITHIN THE ALTERNATOR. MANUFACTURER RECALL NUMBER T36