2012 DODGE DURANGO Complaints

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE VEHICLE WAS REPAIRED. APPROXIMATELY SIX WEEKS LATER, WHILE DRIVING APPROXIMATELY 10 MPH, SMOKE APPEARED FROM THE TOP LEFT CORNER OF THE WINDSHIELD AND SUN ROOF. THE CONTACT PARKED THE VEHICLE AND NOTICED FLAMES IN THE SAME LOCATION. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS LEFT AT THE SCENE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

THE ALTERNATOR IN MY DURANGO FAILED SUDDENLY. WE LUCKILY HAD JUST ARRIVED AT MY DAUGHTER'S DAY CAR WHEN THE CAR SHUT OFF ON ITS OWN AND WE NOTICED SMOKE. WHEN WE GOT OUT TO CHECK UNDER THE HOOD, THE ALTERNATOR WAS SMOKING! I HAD TO HAVE THE DURANGO TOWED TO MY DEALERSHIP AS THERE WAS NO POWER TO THE DURANGO AT ALL. THE DEALERSHIP ATTEMPTED TO START THE VEHICLE, AND COULD NOT START THE CAR USING A JUMPER BOX, OR BY JUMPING IT WITH ANOTHER VEHICLE. THE ALTERNATOR HAD COMPLETELY DRAINED THE BATTERY. WE WERE TOLD A FEW DAYS LATER THAT THEY WERE ATTEMPTING TO LOCATE AN ALTERNATOR AS IT WAS BACK ORDERED, AND IT COULD BE UP TO 6 WEEKS OR MORE BEFORE THEY COULD GET ONE. WHEN WE INQUIRED AS TO WHY, WE WERE TOLD THERE WAS A RECALL ON THE ALTERNATOR FOR MANY CHRYSLER AND DODGE VEHICLES AND THAT EVEN THOUGH OUR DURANGO FALLS IN THE SPECIFIC YEARS, IT WAS NOT PART OF THE RECALL. WHEN THEY FINALLY CALLED TO LET US KNOW THE DURANGO WAS READY TO BE PICKED UP, WE DROVE MAYBE A HALF MILE DOWN THE ROAD AND THE BATTERY LIGHT CAME ON. WE RETURNED IT IMMEDIATELY BACK TO THE DEALERSHIP. A COUPLE OF DAYS LATER, THEY INFORMED US THAT BECAUSE OF THE ALTERNATOR FAILURE, THE ENGINE CONTROL MODULE WAS BAD AND NEEDED TO BE REPLACED. NOW, THE DEALERSHIP IS TELLING US THAT THE ECM IS NO LONGER FUNCTIONING PROPERLY BECAUSE OF THE ISSUES WITH THE ALTERNATOR AND THAT WE WILL NOT BE ABLE TO DRIVE THE VEHICLE WITHOUT IT. THEY CONTACTED DODGE TO INFORM THEM OF THE FAULTY ALTERNATOR THAT CAUSED THE ECM FAILURE AND DODGE TOLD THEM, TOO BAD.

DRIVING ON INTERSTATE TAKING KIDS TO SCHOOL WHEN BRAKE LIGHT SUDDENLY CAME ON AND VEHICLE BRAKES WERE LIKE PUSHING A BRICK. HAD SOMEONE PICK UP THE KIDS AND TOOK TO LOCAL REPAIR SHOP I USE. THEY INFORMED ME THAT THE POWER BRAKE BOOSTER HAD WENT OUT AND WHEN THEY CALLED THE DEALERSHIP FOR A PART WAS TOLD IT WAS ON BACK ORDER NATIONALLY WITH NO ESTIMATE OF THE TIME TO TAKE TO GET THE PART IN STOCK. BEST GUESS WAS 3-6 MONTHS. NO MENTION THAT THE VEHICLE HAD A RECALL ON THE PART (P41). ITEM REPAIRED WITH A USED OEM PART FROM A LOW-MILEAGE DURANGO SINCE NO OTHER PART WAS AVAILABLE TO USE. I STILL HAVE THE DEFECTIVE PART THAT HAD TO BE REPLACED ALONG WITH DOCUMENTATION FROM REPAIR SHOP THAT IT WAS REQUIRED TO BE REPLACED. ON INTERSTATE AGAIN TODAY WITH KIDS IN VEHICLE AND SUDDENLY HAD NO ABILITY TO GO ABOVE 20 MPH AND PULLED OVER TO HAVE CAR TOWED TO DEALERSHIP. WAS TAKING IT IN FOR FUEL PUMP RELAY (R09) RECALL THIS MORNING ANYWAY. FUEL PUMP RELAY WAS REPAIRED. DEALERSHIP SAYS THE WHEELS LOCKED UP ON THEM AND RECOMMENDED REPLACING THE POWER BRAKE BOOSTER AND MASTER CYLINDER AT A COST OF $800 SINCE IT COULD BE RELATED TO PREVIOUS POWER BRAKE BOOSTER REPAIR DUE TO A USED PART REPLACEMENT. I ASKED IF THE PART WAS COVERED UNDER THE RECALL AND EXPLAINED EVERYTHING AND WAS TOLD THAT SINCE IT WAS DONE BY ANOTHER REPAIR SHOP AND A USED PART THAT THE RECALL DID NOT COVER THE PART AND IT WOULD BE OUT OF POCKET NOR COULD I RECOVER THE COST FROM THE PREVIOUS FIX EVEN THOUGHT THE PART WAS ON BACK ORDER. ASKED FOR CORPORATE CONTACT AND WAS GIVEN (800)992-1997. SPOKE WITH REPRESENTATIVE AND WAS TOLD I WOULD BE CALLED BACK. LATE AFTERNOON I CALLED AGAIN SINCE I WAS STILL WAITING FOR THE CALL BACK. I WAS TOLD THAT THE ENTIRE COST WOULD BE OUT OF POCKET AND THAT THE RECALL WOULD NOT COVER PART OR REIMBURSEMENT SINCE A NON-CHRYSLER MECHANIC PERFORMED THE WORK AND A USED PART WAS USED.

MY DURANGO STARTED MAKING NOISE IN THE BACK END, AND SEEMED UNSTABLE AT TIMES HANDLING, AND EVEN WORSE WHEN TOWING. THE NOISE WAS MOST PRONOUNCED GOING SLOW OVER BUMPY ROADS, LIKE A CLUNKING NOISE. UPON RESEARCHING I DISCOVERED THAT THESE VEHICLES ARE KNOWN FOR HAVING PROBLEMS WITH THE REAR SELF-LEVELING SHOCKS. THESE SHOCKS ARE NOT A CHEAP FIX, BUT KNOWING I HAD NO OTHER CHOICE BUT TO REPLACE THEM WITH THE SAME PROBLEMATIC SHOCKS, I REPLACED THEM. THE DURANGO WAS SILENT FOR A COUPLE DAYS, THEN A NOISE AGAIN APPEARED IN THE BACK END OF THE VEHICLE. ISSUES WITH THE REAR SHOCKS ARE DESCRIBED IN CHRYSLER TSB 17-005-13 AS WELL AS TSB 17-002-14, BUT SINCE MINE IS A 2012 DURANGO AND NOT CALLED OUT FOR THE TSB 17-002-14. THE SHOCKS THAT WERE INSTALLED ARE THE NEW SERIES AH SHOCKS (FROM AA THAT WAS ON THE VEHICLE) THE AH SERIES PURCHASED CAME WITH MOUNTS PREINSTALLED. THE VEHICLE HAS A TREMENDOUS AMOUNT OF NOISE IN THE BACK END, AND CLUNKING GOING ON THAT IS DEFINITELY SHOCK RELATED, IT MAY BE A DIFFERENT NOISE THEN BEFORE, BUT NOW IT IS EVEN WORSE WITH THE NEW SHOCKS. SINCE REPLACING THE SHOCKS IT IS DIFFICULT TO EXPLAIN WHEN THE NOISES/CLUNKING WILL HAPPEN ' IT USE TO HAPPEN CONSISTENTLY WHEN GOING SLOW OVER A BUMPY ROAD, NO THAT IS NOT THE CASE ' SOMETIMES IT HAPPENS WHEN GOING SLOW, SOMETIMES FASTER, SOMETIMES JUST AROUND A CORNER, THERE SEEMS TO BE NOTHING COMMON ABOUT WHEN THE SHOCKS ARE GOING TO START MAKING NOISE JUST THAT THEY WILL, AND THEY WILL MAKE NOISE OFTEN. IT JUST SEEMS THAT SOMETHING IS WRONG, AND NOT SAFE IN THE REAR SUSPENSION.

ALTERNATOR FAILURE AS COMMON WITH THE P60 RECALL. THE ALTERNATOR IN MY DURANGO FAILED SUDDENLY AND WE LOST ALL POWER. WE WERE LUCKY IN THAT WE WERE ON A RESIDENTIAL ROAD AT LOW SPEED AND ABLE TO PULL TO THE SIDE SAFELY. THE ALTERNATOR WAS SMOKING. MY DURANGO IS NOT COVERED BY THIS RECALL SO I FELT IT IMPORTANT TO REPORT THIS IS STILL HAPPENING WITH OTHER ALTERNATORS WITH THE V6. I DID CALL INTO CHRYSLER AND THEY CONFIRMED MY VEHICLE WAS NOT COVERED BY P60.

I PURCHASED THIS USED VEHICLE AROUND THE TURN OF THE YEAR. IT CAME ON THE FERRY JANUARY 15, 2016. BY MONDAY, THE CHECK ENGINE LIGHT HAD TURNED ON. C&F RAN A DIAGNOSTIC ON JANUARY 20, AND FOUND CODE PO456. WITHIN SEVERAL DAYS, I NOTICED WATER INTRUSION. THE FLOORBOARDS WERE WET AND BECOMING DRENCHED IN THE FRONT ' AND IN THE MIDDLE SEATS. EVERY TIME I CAME TO A STOP OR TURNED, I COULD HEAR WATER ROLLING THROUGH THE CAR. I TOOK IT TO RC FEBRUARY 15. WHEN THE WATER PROBLEM WAS LOOKED AT, I WAS INFORMED IT IS NOT A NORMAL LEAK, BUT WHAT IS CALLED A "PHANTOM" LEAK. TO FIX THIS, THEY WOULD HAVE TO GUT THE INTERIOR OF THE VEHICLE. WHEN THEY WENT TO RESTART, IT WOULD NOT START WITH THE PUSH BUTTON. THE VEHICLE WAS TAKEN TO MIDTOWN AUTO WHERE THEY FOUND THE BATTERY COMPARTMENT UNDER THE PASSENGER SEAT 3/4 FULL OF WATER. THEY WERE UNABLE TO DIAGNOSE THE PUSH BUTTON PROBLEM AFTER 2 HOURS OF DIAGNOSTIC. THEY STATED THE WATER INTRUSION COULD BE A DANGER TO MY LIFE WHEN I PICKED UP THE CAR AFTER THEY HAD IT FOR 3 WEEKS. ON 3/9/16, THE CHECK ENGINE LIGHT CAME BACK ON. AS OF TODAY, 3/25/16, THE SENSOR FOR "CHECK GAS CAP" COMES ON. THIS CAR WILL BE RETURNING IN THE MORNING TO THE DEALERSHIP IN ANCHORAGE VIA THE FERRY, BUT YOU SHOULD KNOW THAT THERE ARE MAJOR ISSUES WITH THIS VEHICLE. THE WATER IN THE CAR IS CLEAN WITH NO DIRT. IN THE MORNING, THERE ARE PUDDLES THAT DISTRIBUTE THEMSELVES FROM THE FRONT TO THE BACK OF THE CAR DURING REGULAR DRIVING. THE ENTIRE FLOOR FROM THE FRONT TO THE BACK IS SATURATED WITH A LOT OF WATER. RC ENTERPRISE SAID THERE IS NO WINDOW LEAK, NO DOOR LEAK, NO ROOF LEAK. THIS MUST BE SOMETHING IN THE FRAME. THIS CAR COLLECTS WATER WHILE DRIVING OR SITTING IN PARK. DUE TO THE BATTERY BEING UNDER THE PASSENGER SEAT AND IN THE FLOOR AND THEN FILLING WITH WATER, THIS IS NOT A SAFE CAR.

MY 180 AMP ALTERNATOR STOPPED WORKING WHILE MY WIFE WAS DRIVING THE VEHICLE ON A CITY STREET. THE CURRENT P60 RECALL ONLY COVERS THE 160 AMP ALTERNATOR, BUT IT SHOULD COVER BOTH PIECES OF EQUIPMENT. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE IT IS SITTING, WAITING TO GET A NEW 180 AMP ALTERNATOR INSTALLED. I WAS QUOTED $900 PARTS AND LABOR FOR THE REPAIR.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000(ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE REMEDY OR PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 55 MPH, THE HEADLIGHTS STOPPED ILLUMINATING. THE CONTACT SWITCHED THE LIGHTS ON MANUALLY IN ORDER FOR THEM TO WORK. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT NOTIFIED THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DUPLICATED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

BRAKE VACUUM BOOSTER FAILED RESULTING IN LOSS OF POWER ASSISTED BRAKING. THE RECALL FOR THE BOOSTER WAS DONE TWO YEARS AGO.