2013 DODGE DURANGO Complaints

My 2013 Durango with 124,000 miles has a check engine light on, that indicates cylinder 4 miss fire. The Airpark Dodge service department where I purchased the vehicle has done a diagnostic evaluation and determined that the left cylinder head needs replacing. That falls within the X56 engine left cylinder head extended warranty for some VIN # vehicles, but not mine. The estimated repair is over $5000.00. I am told that the engine can cease up while driving, and that I should not be driving the vehicle. I think my vehicle should be included, especially since this X56 warranty extension has been out since 2014. How do I get this X56 warranty on my vehicle? And how do I get reimbursed for the cost of the repair?

What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger Active Head Restraints (AHR) deployed for no reason. I was sitting in in the passenger side seat talking to my wife, in the driveway, when the AHR deployed without cause. The head restraint struck me on the back left side of head with force. My neck is starting to stiffen up. Yes it is available for inspection. I will send pictures. How was your safety or the safety of others put at risk? The force generated during the deployment of an Active Head Restraint (AHR) system is significant, I know because I was hit on the back of the my head thankfully I was not driving. My safety concern is two fold, one injury from AHR deploying inadvertently and elderly person might be at more risk for this type of injury. Two, AHR deploys striking driver while the car is in motion causing an accident. Also, this might be related to an open investigation by the National Highway Traffic Safety Administration (NHTSA Action Number: PE19014) Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

Red battery symbol lit up on the dashboard Noticed electrical burning smell. Stopped and turned car off. Checked around and under hood. Battery symbol went off so I drove short distance back home. Noticed loud whining noise, looked like the start of an electrical fire inside alternator and lots of smoke. Quickly turned car off. My alternator part number matches alternators that are part of a T36 recall involving defective alternators, but for some reason my VIN is not included in the “VIN range” even though my year make and model is. It is the same defective part, which failed, and could cause damage to other parts. The alternator and whatever parts that were damaged should be covered under the recall. This part almost caused my car to catch on fire. Luckily I was home. But what if I was on the road in traffic with my kids in the car.

The engine in my vehicle stalls without warning while driving, which poses a significant safety risk, particularly on busy roadways where it could lead to accidents, endangering both myself and other drivers. The issue has been reproduced and confirmed in the past by a certified Dodge dealership auto shop, and the vehicle is available for inspection upon request. However, the vehicle or its components have not been inspected by the manufacturer, police, or insurance representatives. Before the engine stalls, the electronic throttle control lamp flashes, the vehicle gives a noticeable jerk, and then the engine shuts down. This problem occurs at any speed but has not happened when the vehicle is at a full stop.

The Durango showed no signs of a check engine light prior to. I called out a professional (AAA) to see what was going on and he said the there is no fuel going from the tank to crank the car. As if I was out of gas. I just had the recall serviced in 2023 I believe. It has not been long ago at all. I get my vehicle serviced regularly. I had my children, nieces, nephew, mother, & sister in law with me stranded because of this.

Active headrest deployed on its own. Never been in an accident. Dealer has verified. Unable to use seat because headrest sits too far forward. Fortunately my son wasn't sitting in the seat when it happened.

While causally driving down the road, without warning, the passenger headrest on my 2013 Dodge Durango violently "exploded" forward. Thankfully, my son who was riding in the passenger seat, was sleeping with his head bent forward so it didn't hit him. Upon inspection (by myself), the active head restraint feature is held together by PLASTIC, which obviously failed. I searched on the internet and this appears to be a common problem, and each time it's due to this plastic clip failing. This is totally unacceptable. I have the headrest available for inspection. It was brought to the dealer who wants $950 to replace it. They said the warranty expired less than a year ago. Again based on internet research, apparently Dodge/Chysler just recently extended the warranty to 10 years for 2014 models (and possibly 2013?). How convenient to extend a warranty short of the period covered. Not only shouldn't I be responsible for the cost of replacement for such a dangerous feature, but what happens when I'm driving and the driver's side suddenly fails and I'm violently hit in the back of the head and swerve into on-coming traffic? Ironic that these "active head restraint" features are causing injuries instead of preventing them. These headreasts need to be recalled IMMEDIATELY before more people are injured or killed.

The contact owns a 2013 Dodge Durango. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to pull over to the shoulder of the roadway and turn off the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the water pump and thermostat. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, who then diagnosed a failure with the radiator. The vehicle was repaired, the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 93,000.

On Sunday, July 14 at approximately 1:00 PM Eastern standard time the front passenger Active Head Restraint deployed. The vehicle was being operated at the time and was not involved in any sort of collision at the time of the deployment. Our local Dodge dealer provided me the number for the Dodge customer advocate group, who are not open on Sundays. The passenger in the front passenger seat was struck in the back of the head when the rest deployed, Causing headache, discomfort, and some nausea.

When you turn vehicle on and state driving, if you hit a bump in the road, the vehicle shuts off, and you have to safely pull over, put in Park, and restart the vehicle