2012 DODGE DURANGO Complaints

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE WARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE REMEDY FOR THE REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,500.

I HAVE HAD MANY INSTANCES WHEN THE VEHICLE WOULD NOT START. IT CRANKS OVER FINE BUT WILL NOT FIRE. I HAVE TO SHUT THE IGNITION OFF, AND THEN IT STARTS FINE WHEN I RETRY IT. I RECEIVED A RECALL NOTICE ( R09 / NHTSA 14V-115 ) BUT THE DEALER TELLS ME THAT THE REPAIR PARTS ARE NOT YET AVAILABLE. I AM WORRIED THAT I MAY EXPERIENCE A PROBLEM WHILE I AM ON THE HIGHWAY.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT ATTEMPTED TO MAKE AN APPOINTMENT WITH THE DEALER AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE FUEL RELAY WAS RECALLED ON MY CAR (NHTSA # 15V-115); I WAS TRYING TO DRIVE AND THE CAR WOULD NOT FUNCTION. I TOOK IT TO A DODGE MECHANIC WHO STATED THAT THE PROBLEM WAS THE INTERNAL FUEL RELAY PUMP THAT FAILED. THIS IS PART OF THE TIPM. THE PART THAT FAILED WAS PART OF THE RECALL. PRESTIGE DODGE STATED THAT THEY WOULD NOT FIX THE PART, AS THE SPECIFIC RECALLED PART (PART OF THE TIPM) FAILED BUT THERE IS NO REPLACEMENT. I CALLED DODGE CUSTOMER CARE (CASE NUMBER 27223921) AND WAS INFORMED THAT I COULD EITHER PAY FOR FULL REPAIR (AS THEY WOULD NOT COVER THE TIPM REPLACEMENT) OR "DRIVE WITH A FAULTY PART"--THOSE LAST WERE THE DODGE REP "KATELYN'S" EXACT WORDS. I WOULD NOT NEED THE NEW TIPM UNLESS THE FUEL PUMP (WHICH WAS RECALLED) FAILED--I WAS WILLING TO TAKE ONLY THE INTERNAL FUEL PUMP, BUT DODGE REFUSES TO PROVIDE THIS PART. AT THIS POINT, DODGE AND PRESTIGE DODGE IS REQUESTING THAT I PAY OUT OF POCKET FOR A PART FAILURE CAUSED, AND ACKNOWLEDGED, BUT DODGE. I AM REQUESTING ASSISTANCE TO MAKE DODGE UPHOLD THEIR PART OF THE NHTSA RECALL AND FIX MY CAR. THERE IS A FIX (REPLACE THE TIPM), BUT THEY FEEL THEY SHOULDN'T PAY FOR IT. THE PART HAS ALREADY FAILED, AND THEY NEED TO RESOLVE THE ISSUE.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED BUT THE VEHICLE WAS STILL COASTING. THE CONTACT MANEUVERED TO THE EMERGENCY LANE AND SHUT THE VEHICLE OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT PREVIOUSLY RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO REPAIR THE DEFECTIVE COMPONENT WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOST POWER AND THE SPEED DECREASED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START BECAUSE IT WAS NOT RECEIVING FUEL FROM THE RELAY. THE VEHICLE WAS TAKEN TO A DODGE DEALER WHERE IT WAS CONFIRMED THAT THE VIN WAS INCLUDED IN A RECALL; HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.