2012 DODGE DURANGO Complaints

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

FOR THE PAST WEEK OUR VEHICLE HAS BEEN HAVING TROUBLE TURNING ON SOME TIMES THE ENGINE IS GOING BUT THE VEHICLE IS NOT ON. TODAY MY HUSBAND WAS DRIVING DOWN THE FREEWAY GOING 65-70 MPH WHEN THE ENGINE TURNED COMPLETELY OFF WITH NO WARNING HE WAS ON THE FAST LANE SO HE HAD TO SAFELY GO TO THE RIGHT LANE TO A SAFE PLACE BEFORE THE VEHICLE LOST ANYMORE SPEED AND CAUSE AN MAJOR ACCIDENT. HE TRIED TURNING IT ON AND DID WITH TROUBLE AND WAS ABLE TO MOVE IT OUT OF THE FREEWAY. I CALLED THE DEALERSHIP AND THEY ARE STATING IT WILL TAKE 1- 12 MONTHS TO GET THE PART FOR THE RECALL FOR A PERMANENT FIX OR WE WOULD HAVE TO PAY FOR A TEMP. FIX. WHAT CAN WE DO?

RECALL: R09/NHTSA 14-V-115 TIPM WHY IS TAKING SO LONG TO OFFER REPLACEMENT PARTS AND REPAIRS FOR AN ISSUE THAT CLEARLY STATES FAILURE OF THE FUEL PUMP CAN CAUSE STALLING AND CRASH WITHOUT WARNING? TO BE CLEAR I HAVE NOT EXPERIENCED ANY INCIDENTS YET BUT AM VERY CONCERNED FOR MY SAFETY, THOSE OF MY PASSENGERS AND OTHER DRIVERS ON THE ROAD SHOULD THE FUEL PUMP FAIL RESULTING IN CAR STALLING AND CRASHING.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER THREE ATTEMPTS. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), BUT THE REMEDY WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS TOWED TO THE DEALER WHERE THE BATTERY WAS REPLACED. MOST RECENTLY, THE FAILURE RECURRED BUT THE BATTERY WAS JUMPED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000...UPDATED 05-27-15 *BF

OCTOBER 15, 2014 I WAS DRIVING MY 2012 DODGE DURANGO CREW TO WORK. WHILE DRIVING MY ENGINE COMPLETELY FAILED WITHOUT WARNING, CAUSING ME TO DRIFT INTO A CONCRETE RETAINING WALL. MY CAR IMMEDIATELY WENT TO THE BODY SHOP AND WAS INSPECTED BY MY GEICO INSURANCE. THE DAMAGE TOTALED $5500, $500 OF WHICH WAS MY DEDUCTIBLE. UNFORTUNATELY, A PART NEEDED TO REPAIR THE BODY WAS UNAVAILABLE, SO I WAS TOLD I WOULD NEED TO DRIVE THE CAR FOR AN ESTIMATED 3 MONTHS UNTIL THE PART WAS AVAILABLE FROM DODGE. I WAS CLEARLY UNCOMFORTABLE DRIVING THE CAR BECAUSE I KNEW IT MALFUNCTIONED. I TOOK THE CAR DIRECTLY FROM THE BODY SHOP TO MY LOCAL DODGE DEALERSHIP. PLEASE NOTE ***GEICO INSURANCE DEEMED THE CAR "SAFE TO DRIVE" AND REFUSED TO GIVE ME A RENTAL. I TOOK THE DURANGO TO THE DEALERSHIP AND THEY KEPT IT FOR 24 HOURS AND DISMISSED ME TELLING ME NOTHING WAS WRONG WITH THE CAR. NEITHER MY HUSBAND NOR I WERE SATISFIED BECAUSE IN MY 17 YEARS OF DRIVING I HAVE NEVER BEEN IN A CAR ACCIDENT AND KNEW SOMETHING WAS DEFECTIVE. SINCE THEN, I HAVE STARTED THE CAR A HANDFUL OF TIMES, AND IT WILL IMMEDIATELY SHUT DOWN. I JUST RECEIVED THE SAFETY RECALL NUMBER R09/NHTSA 14V-115. THIS SAFETY RECALL RELATES EXACTLY TO WHAT HAPPENED TO MY DURANGO. I HAVE SMALL CHILDREN THAT I DRIVE WITH IN THIS CAR, REFUSE TO GET ON ANY HIGHWAY WITH IT FOR FEAR OF IT SHUTTING DOWN AT 70 MPH, AND CHRYSLER REFUSES TO CORRECT THE ISSUE. I HAVE PROOF OF THE $5500 IN REPAIRS, I HAVE PROOF OF THE $500 I SPENT ON MY DEDUCTIBLE, I HAVE PROOF THAT I TOOK IT TOOK A DODGE DEALERSHIP, AND I HAVE PROOF THAT MY CAR INSURANCE RATE HAS DRAMATICALLY INCREASED BECAUSE OF THIS CLAIM. I'M STUCK WITH AN UNSAFE VEHICLE, NO ONE ACCEPTING BLAME, INCREASED INSURANCE RATE, $500 LESS IN MY BANK ACCOUNT, AND A CAR THAT IN GOOD CONSCIENCE I CAN'T RE-SELL. I WOULD GREATLY APPRECIATE ANY DIRECTION TO GET THIS INJUSTICE FINALLY SOLVED. SINCERE THANKS. *TR

UPON OPENING MY TRUCK USING THE BUTTON ON MY KEYLESS ENTRY, THE TAILGATE DOOR WHEN SLOWLY UP JUST LIKE NORMAL. MY MOTHER WENT TO PUT SOMETHING IN THE TRUCK AND THE TRUNK DOOR SLAMMED DOWN ON HER HEAD AND NECK AREA. I WANTED TO SEE IF THIS WAS JUST ONE TIME, SO I TRIED TO OPEN IT AGAIN, THIS TIME JUST BY PULLING UP ON THE HANDLE, AND THE SAME THING HAPPENED!! I TOOK VIDEO OF THE "FAULTY" DOOR AS WELL. MY MOTHER IS FINE, BUT IF THAT WERE MY 4 YEAR OLD DAUGHTER, IT WOULDN'T BE THE SAME AT ALL!!! TALKED TO CHRYSLER AND THIS WAS A "FREAK ACCIDENT" AND TOLD ME IT WASN'T A SAFETY ISSUE EITHER SO I WOULD HAVE TO PAY FOR IT!!!! WORST CAR BUYING EXPERIENCE EVER! *TR

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

R09/NHTSA 14V-115 PARTS NOT AVAILABLE UNTIL SEPT - NOTICE STATES THAT FUEL PUMP COULD FAIL AND CAR WILL STALL. I DRIVE KIDS AROUND ALL DAY AND DO NOT NEED THE ADDED STRESS OF WONDERING IF MY CAR IS GOING TO FAIL IN THE MIDDLE OF TRAFFIC. ITS RIDICULOUS TO EXPECT PEOPLE TO WAIT 6 MONTHS TO GET A VEHICLE FIXED. THIS IS THE THIRD RECALL ON THE VEHICLE FOR PARTS FAILING - IN MY OPINION THAT SPEAKS VOLUMES TOWARD THE QUALITY OF VEHICLE DODGE PROVIDES, NOT TO MENTION THE POOR SERVICE OF NOT GETTING THE RIGHT PARTS OUT TO FIX A POTENTIALLY DANGEROUS PROBLEM. SERIOUSLY....WHY SEND OUT NOTICES IF THERE ARE NO PLANS TO FIX AN ISSUE FOR 6 MONTHS. I'LL NEVER BUY ANOTHER DODGE, THIS IS MY FIRST AND LAST - I'VE OWNED CHEVROLET ALL MY LIFE AND NEVER HAD THIS MANY PROBLEMS. *TR

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DEPRESSING THE ACCELERATOR PEDAL, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS RESTARTED AND THE ACCELERATOR PEDAL REQUIRED BEING DEPRESSED IN ORDER TO START. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. UPDATED 7/14/15*CN