2013 DODGE DURANGO Complaints

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

WE PURCHASED OUR VEHICLE ON 5/31/13. LESS THAN THREE MONTHS LATER, THE FIRST SET OF REAR SHOCKS WERE ORDERED FOR REPLACEMENT. WE HAVE NOW OWNED THE VEHICLE JUST OVER 2 YEARS AND WILL BE HAVING THE SHOCKS REPLACED FOR THE FOURTH TIME. NOBODY AT THE DEALERSHIP HAS EVER EXPLAINED WHY WE HAVE SUCH ISSUES, AND WHEN I CALLED THIS MOST RECENT TIME, THE SERVICE DEPT SAID "MAYBE WE AREN'T USING THE RIGHT ONES". WE ARE REACHING THE END OF OUR WARRANTY PERIOD AND DON'T WANT TO BEGIN HAVING TO REPLACE PARTS, THAT HAVE ALREADY BEEN REPLACED AN AVERAGE OF EVERY 6 MONTHS, AT OUR OWN EXPENSE. SEVERAL MONTHS AGO, WE GOT THE RECALL NOTICE ABOUT THE FUEL PUMP RELAY, AND WE HAVE YET TO GET THE WORK DONE BECAUSE THERE ARE NO PARTS AVAILABLE TO DO THE WORK. WE'VE EXPERIENCED COUNTLESS TIMES OF "SLUGGISH" PERFORMANCE WHEN DRIVING AT 30 OR LESS MPH, WHICH WE ASSUME IS RELATED TO THIS RECALL. OF COURSE, WE'VE ALREADY HAD THE BRAKE BOOSTER SHIELD RECALL WORK PERFORMED, BUT WE NEVER DREAMED THERE WOULD BE TWO RECALLS IN LESS THAN 2 YEARS, NOT TO MENTION ALL THE PROBLEMS WITH THE SHOCKS. WITH ALL OF THESE PROBLEMS, WE FEEL OUR SAFETY, AND THAT OF OTHER PASSENGERS, IS AT RISK AND HAVE BECOME MORE AND MORE CONCERNED AS WE PUT MORE MILES ON THE CAR.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF THE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

APRIL 2014 NOTICED LOUD SOUND AND NO BRAKES AFTER GOING THROUGH CARWASH. SHORTLY AFTER I RECEIVED THE FIRST RECALL ON THE BRAKE LINE. PHONED DEALERSHIP BUT WAS TOLD I WAS ON A LIST AND SHOULD BE AVAILABLE JULY 2014. I'VE CALLED SEVERAL TIMES BUT STILL NOT GOTTEN THE CALL TO GET MY CAR IN. HAD TO TAKE THE CAR INTO THE DEALERSHIP FOR WATER PUMP - AT THAT TIME THE SERVICE MANAGER LOOKED AT MY BRAKES AND TOLD ME I DEFINITELY HAD A PROBLEM AND WOULD MOVE ME TO FRONT OF THE LIST. STILL NO CALLS. SINCE THAT TIME I'VE RECEIVED SEVERAL MORE SAFETY RECALLS ON MY VEHICLE BUT AM NEVER ABLE TO GET AN APPOINTMENT. I'VE ASKED SINCE I HAVE TO LEAVE THE CAR TO GET A RENTAL AT THEIR EXPENSE. THEY REFUSED. I WORK 40 TO 50 MILES OUT OF TOWN AND THIS IS THE ONLY VEHICLE I HAVE. I'M ALREADY BEING PUT OUT HAVING TO TAKE THE VEHICLE IN WHY SHOULD I ALSO HAVE TO BARE THE EXPENSE OF A RENTAL CAR AS WELL. IT HAS NOW BEEN WELL OVER A YEAR, MY BREAKS ARE STILL BAD. I PANIC EVERY TIME IT RAINS. MY VEHICLE HAS RECENTLY STARTED CAUSING PROBLEMS ON STARTING UP - IT WON'T COMPLETELY TURN OVER - BUT IT JUST KEEPS STEADILY TRYING - IT WON'T LET ME CUT IT OFF AND IT'S LIKE ITS FLOODING ITSELF. I NOW HAVE A LARGE STACK OF RECALLS ON MY VEHICLE AND NO ONE WILL HELP ME. I'M NOT HAPPY WITH DODGE AND THE LACK OF CONCERN FOR MY SAFETY. I'M PAYING A CAR NOTE FOR SOMETHING THAT ISN'T SAFE TO DRIVE.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SLOWED DOWN INTERMITTENTLY TO 25 MPH WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEMS) WAS RECEIVED IN JUNE OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/22/2015 THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON 9/14/15. UPDATED 12/23/2015*JS

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.