2012 DODGE DURANGO Complaints

TL*THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNTIL AFTER SEVERAL ATTEMPTS WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TIM HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

I TOOK MY VEHICLE TO DON DAVIS AUTO GROUP IN ARLINGTON, TX ON SEPT 11, 2014 TO HAVE MY OIL CHANGE AND HAVE THE PART REPLACED FOR THE BRAKE BOOSTER RECALL AND WAS TOLD THAT THE BRAKE BOOSTER PART WASN'T IN. IT MENTIONED THAT I WOULD RECEIVE A CALL IN A COUPLE WEEKS ONCE THE PART COMES IN BUT NEVER GOT A CALL AND WAS TOLD THAT THEY HAVEN;T RECEIVED THE PART YET WHEN I CALLED BACK. I ALSO HAD ANOTHER RECALL BUT AND IT WAS NEVER LOOKED AT BY THE DEALER AFTER TAKING MY CAR THERE. *TR

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE ATTEMPTING TO START THE VEHICLE, THE BATTERY WAS DRAINED AND THE ENGINE FAILED TO START DUE TO A FAULTY ALTERNATOR. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INDICATED THAT THE BATTERY WAS FAULTY. THE BATTERY WAS REPLACED BUT THE FAILURE PERSISTED. THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V63400 (ELECTRICAL SYSTEM) WAS RECEIVED IN NOVEMBER OF 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE FAILURE MILEAGE WAS 60,000.

I INITIALLY BROUGHT MY VEHICLE TO BE SERVICED ON 11/4/14 FOR FAILURE TO START & STALLING WHILE IN PARK OR REVERSE. I TALKED WITH AN ATTENDANT WHO SAID THEY HAD NO IDEA WHAT THE PROBLEM WAS & IT WOULD BE $300+ TO INVESTIGATE, I OPTED FOR A LOWER COST OPTION, A REPLACEMENT START BUTTON ($20). I SUSPECT NOW, SINCE THEY WERE BUSY & I WAS INQUIRING ABOUT OTHER RECALL FIXES (COST TO THEM) THIS WAS A WAY TO GET ME OUT OF THE SHOP QUICKLY. SKIP FORWARD A FEW WEEKS, THE PROBLEM PERSISTED. FROM 12/2/14-1/9/14, I LEFT MULTIPLE MESSAGES FOR SERVICE TO SCHEDULE AN APPT. MY MESSAGES WERE NEVER RETURNED. THE PROBLEM GOT PROGRESSIVELY WORSE, & BY CHRISTMAS THE CAR FAILED TO START ALL TOGETHER. TO CONTINUE WITH OUR FAMILY PLANS FOR VACATION, WE HAD TO RENT A CAR ($480); THERE WERE ALSO A FEW DAYS JUST AFTER THE NEW YEAR WHERE A RENTAL WAS REQUIRED SO WE COULD FUNCTION ($280). I FINALLY RESORTED TO SIMPLY HAVING THE CAR TOWED ($100) TO THE DEALERSHIP FOR REPAIRS ON 1/10/14 IN HOPES I COULD FINALLY GET A RETURN CALL. IT STILL TOOK 2 MORE DAYS (1/12/15) BEFORE SOMEONE RESPONDED. THIS TIME, I WAS QUOTED A PRICE OF ONLY $114 TO DETERMINE THE PROBLEM. I SPOKE TO THE SERVICE LEAD ON 1/14/15 WHO GAVE A DIAGNOSIS OF TIPM AND STARTER REPLACEMENT, PLUS 3 HRS LABOR COST (APPROX $1550). I MENTIONED THE RECALL ON THE TIPM, BUT WAS INFORMED THAT MY VEHICLE PRODUCED IN NOV 2011 FELL JUST OUTSIDE THE JUL 2011 WINDOW. I POINTED OUT IT WAS CLEARLY THE SAME ISSUE, BUT WAS ADVISED MY BEST ROUTE WAS TO DEAL WITH CORPORATE. I CONTACTED THE CORPORATE OFFICE ON 1/15/15 WITH NO SUCCESS AT GETTING CHRYSLER TO DO THE RIGHT THING FOR THEIR LONGTIME, REPEAT CUSTOMER (THIS IS MY 5TH AND LAST CHRYSLER). AFTER 2+ GRUELING MTHS & NEARLY $2500 LATER, I FINALLY HAVE A CAR THAT STARTS ON THE FIRST ATTEMPT...HOPEFULLY (NO GUARANTEES, RIGHT). I HAVE YET TO HEAR BACK FROM A SUPERVISOR AT CORPORATE. *TR

MY 2012 DODGE DURANGO AT APPROXIMATE 45000 MILES BEGAN TO HAVE PROBLEMS STARTING. IT WILL TURN OVER AND STALL MULTIPLE TIMES BEFORE STARTING. IT WILL ALSO TURN THE STARTER CONTINUALLY WITH OUT STARTING AT ALL. ALSO IT HAS HAD ONE INCIDENT TO DATE OF STALLING WHILE DRIVING ON HIGHWAY. I WAS TRAVELING AT 65 MILES PER HOUR ON TURNPIKE WHEN THE CAR STALLED FOR NO KNOWN REASON AND I LOST USE OF THE GAS PEDAL. AFTER PULLING TO THE SIDE OF HIGHWAY I HAD TO TURN KEY OFF AND RESTART TO CONTINUE. *TR

I WAS DRIVING ALONG THE HIGHWAY AT THE POSTED SPEED LIMIT. THERE WAS NOT ANOTHER VEHICLE WITHIN A MILE OF ME IN ANY DIRECTION. THERE WAS THIS LOUD BANG AND THEN THE SUNROOF SLIDER STARTED VIBRATING SOMETHING AWFUL. I HAD TO SLOW MY SPEED DRASTICALLY IN ORDER TO KEEP CONTROL OF THE VEHICLE AND HOLD THE SLIDER SHUT UNTIL I GOT HOME. THE SUNROOF HAD LITERALLY EXPLODED AND THERE WERE SHARDS OF BROKEN GLASS SITTING ON TOP OF THE SLIDER. THE SOUND ALONE WAS SCARY, BUT THANK GOODNESS I DIDN'T HAVE THE SLIDER OPEN SINCE IT WAS COLD AND CLOUDY, OR I COULD HAVE GOTTEN INJURED BY THE EXPLOSION AND THE SHATTERED GLASS FLYING INTO THE INTERIOR OF MY VEHICLE. SOMETHING NEEDS TO BE DONE SO THAT THIS DOESN'T HAPPEN TO ANYONE ELSE. *TR

I BROUGHT MY VEHICLE IN FOR A PROBLEM WITH THE TIRES OR BRAKES AND THEY FOUND A LEAK. AT FIRST THEY QUOTED ME ON THE TRANSMISSION COOLER AND ALL OF THE HOSES. IT WAS AROUND $1,100. MY HUSBAND BROUGHT IT BACK AND COME TO FIND OUT IT WAS ONLY LEAKING FROM THE ACTUAL COOLER AND THE HOSES DID NOT NEED TO BE CHANGED. IT IS LEAKING WHERE THE TUBE IS SAUDERED TO THE END CAP ON THE TRANSMISSION COOLER. SHOULDN'T THIS BE A MANUFACTURE DEFECT AND NOT COST ME OVER $900? THE CAR IS ONLY 2 YEARS OLD. I AM OVER THE 36,000 MILE MARK BUT THE CAR IS ONLY 2 YEARS OLD AND THAT SHOULD NOT HAVE HAPPENED. SHOULDN'T DODGE COVER FOR THIS REPAIR OR IT EVEN BE A RECALL SINCE IT'S FROM A DEFECT AND NOT ANY THING THAT HAS HAPPENED WHILE I WAS DRIVING? *TR

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE VEHICLE CRASHED INTO TREES AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V1540000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 25,000.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE KEY WOULD NOT TURN OVER INTO AN ON-POSITION ON SEVERAL OCCASIONS. THE VEHICLE FAILED TO START AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

I HAVE TRIED ON NUMEROUS OCCASIONS WITH DODGE SERVICE DEPARTMENT IN MIDLAND, TX TO GET IN TO HAVE THE RECALL SERVICED ON MY VEHICLE AND I HAVE YET TO GET IN. THEY AT FIRST TOLD ME THAT THERE IS A WAITING LIST AND THAT THEY WOULD CONTACT ME. IN OCTOBER, I CONTACTED THEM AGAIN AND THEY SET ME AN APPOINTMENT ON NOVEMBER 11 TO GET MY VEHICLE IN TO GET THE RECALLED FIX. I WENT IN ON THE 11TH AND THEY KEPT MY VEHICLE FOR ABOUT FOUR DAYS AND WHEN I CALLED TO CHECK THE STATUS THEY STATED THAT THEY STILL HAVE NOT GOTTEN TO MY VEHICLE AND THAT THEY ARE NOT SURE WHEN THEY WILL GET TO IT, BUT THAT IF I NEEDED MY VEHICLE THAT I CAN COME PICK IT UP AND THEN THEY WILL CONTACT ME WHEN THEY ARE READY FOR IT. HERE IT IS IN JANUARY AND STILL NOTHING. *TR