2012 DODGE DURANGO Complaints

I BOUGHT MY 2012 DODGE DURANGO 3 WEEKS AND IT IS NOT STARTING PROPERLY. I USED THE KEYLESS REMOTE ENTRY AND STARTER BUT THE CAR WILL NOT START OR SOUNDS LIKE THE STARTER IS STUCK. I HAVE TO TURN OFF THE CAR AND TRY AGAIN. IT WILL NORMALLY TAKE 4-5 TRIES JUST TO GET THE CAR STARTED AND IT DEPENDS IF IT WILL CONTINUE TO RUN. I AM NOT HAPPY WITH THIS AND NOTICED MULTIPLE PEOPLE HAVE THE SAME PROBLEMS. *TR

STARTED MY TRUCK AND WHEN I WENT TO PUT IT INTO DRIVE UPON APPLYING THE BRAKE THE PEDAL WAS HARD AND WHEN I APPLIED PRESSURE THERE WAS A "HISSING" "AIR NOISE". I THOUGHT THAT MAYBE IT WAS JUST REALLY COLD OUT AND IT NEEDED TO WARM UP A BIT MORE, SO I PUMPED THE BRAKES AND IT SEEMED BETTER. DEFINITELY DIDN'T THINK THAT A TRUCK I HAVE HAD LESS THAN 3 YEARS WOULD HAVE ANY BRAKE ISSUES. WELL I WAS WRONG...WHEN GOING TO PULL OUT OF MY DRIVEWAY, WHICH IS ON A MAIN ROAD, I WENT TO APPLY THE BRAKE AND THE CAR WASN'T STOPPING. QUICKLY THINKING I PUSHED ON THE EMERGENCY BRAKE AND STOPPED MYSELF AND MY YOUNGER SON FROM ROLLING INTO TRAFFIC GOING WELL OVER 40MPH. IF I HAD NOT BEEN DOING UNDER 10MPH MY SON AND MYSELF WOULD HAVE BEEN SERIOUSLY INJURED AND POSSIBLY DEAD. I NEVER RECEIVED ANY RECALL ON THIS TRUCK BUT APPARENTLY AFTER LOOKING UP BRAKE PROBLEMS ON THIS VEHICLE THERE WITHOUT A DOUBT IS AND I AM NOT THE FIRST PERSON TO HAVE THE BRAKES FAIL ON THEM. VERY SCARY AND NOW THAT MY HEART IS BACK IN MY CHEST, VERY MAD!

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE BATTERY WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT BOTH THE EXTERIOR AND INTERIOR LIGHTING STARTED TO FLASH ON AND OFF. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. HOWEVER, THE VEHICLE COULD NOT BE REPAIRED SINCE THE PARTS WERE NOT AVAILABLE TO PERFORM THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 43,000.

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE FUEL PUMP RELAY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. IN ADDITION, THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.

MOST TIMES WHEN I GO TO START THE TRUCK IT WILL NOT START. IF IT DOES START IT DIES IMMEDIATELY. WHEN I TRY TO START IT AGAIN, THE STARTER SEEMS TO GET STUCK, SO I TURN THE KEY OFF AND HAVE TO TRY IT AGAIN. EVENTUALLY IT WILL START AND RUN NORMAL. JUST THIS MORNING, I WENT TO MOVE THE VEHICLE, AND IT HAD NO POWER. ONCE I HOOKED UP THE JUMPER CABLES I COULD HEAR A HUMMING NOISE, WHICH I ASSUME WOULD BE THE FUEL PUMP, AS I HAVE READ MANY COMPLAINTS ONLINE ABOUT IT NOT TURNING OFF DUE TO THE TIPM. AFTER I STARTED IT AND LET IT RUN FOR A WHILE I SHUT IT OFF AND COULD STILL HERE THE FUEL PUMP. I SHOULD NOT HAVE TO PULL THE FUSE SO THAT MY BATTERY WILL NOT DIE DUE TO A DEFECTIVE PART. I JUST GOT THIS TRUCK A LITTLE OVER 2 MONTHS AGO AND HAVE HAD THE STARTING PROBLEM SINCE I'VE GOT IT. NOW I GOT THIS FUEL PUMP ISSUE. I SHOULD NOT HAVE TO PAY FOR SOMETHING THAT CHRYSLER IS AWARE OF AND, AT THIS POINT, HAS CHOSE NOT TO DO ANYTHING ABOUT. *TR

THIS VEHICLE HAS 2 RECALLS ON IT. THE FIRST IS THE BRAKE BOOSTER. WE WERE TOLD WE WOULD BE NOTIFIED WHEN THE PART WAS AVAILABLE AFTER CALLING THE DEALER IN FEBRUARY OF 2014. IT WAS FIXED DEC 29, 2014. IN DEC OF 2014, WE RECEIVED ANOTHER RECALL NOTICE FOR THE ALTERNATOR, AND WERE TOLD PARTS WERE NOT AVAILABLE. ON DECEMBER 20TH, 2014, WE WERE LEAVING ON A FAMILY VACATION, LOADED AND READY TO GO WHEN THE VEHICLE FAILED. THE CAR WAS COMPLETELY DEAD AND WOULD NOT START. THE DEALER PICKED UP THE VEHICLE WHILE I LOADED MY FAMILY IN 2 DIFFERENT TRUCKS TO MAKE A 90 MILE DRIVE TO THE CRUISE TERMINAL WHERE WE PAID $55 TO PARK EACH TRUCK. I CAME BACK SUNDAY THE 28TH OF FEBRUARY AND THEY HAD NOT REPAIRED THE CAR, STATING THEY WANTED $90 LABOR TO REPLACE THE BATTERY AND $275 FOR A NEW BATTERY, WHICH WAS DAMAGED BY THE ALTERNATOR. AFTER HOURS OF CALLING, CHRYSLER FINALLY APPROVED A NEW BATTERY, BUT THE OLD ONE WAS PUT BACK IN AND CHARGED. DUE TO BEING OUT OF THE COUNTRY, I HAD TO USE E-MAIL TO MY MECHANIC TO GET THINGS AUTHORIZED. WE DID NOT GET A RENTAL FOR THE ENTIRE WEEK AND MY MOTHER-IN-LAW WAS LEFT HOME WITHOUT A VEHICLE FOR THE WEEK(CHRISTMAS WEEK). THE ALTERNATOR THAT WAS PUT ON THE CAR IS STILL UNDER RECALL AND COULD FAIL AGAIN AND WE WERE TOLD WE WOULD NEED TO BRING IT BACK IN FOR A NEW ALTERNATOR AT A LATER DATE. THE NEW ALTERNATOR IS STARTING TO MAKE A HUMMING NOISE LIKE THE LAST ONE AND NEITHER CHRYSLER OR THE DEALER WILL DO ANYTHING ABOUT IT BECAUSE IT IS STILL WORKING. MY WIFE WILL NOT DRIVE THE VEHICLE UNTIL IT IS FIXED DUE TO THE WARNING OF THE CAR DYING OR CATCHING FIRE AND HAVING OUR 3 YEAR OLD WITH HER IF IT HAPPENS. THE TRADE IN VALUE IS DOWN DUE TO SO MANY BEING TRADED IN AND I WILL BE LEFT $10000 UPSIDE DOWN ON THE VEHICLE. I ASKED FOR A RENTAL UNTIL IT IS FIXED CORRECTLY AND WAS TOLD THAT COULD NOT HAPPEN. *TR

I'VE HAD AT LEAST TWO THINGS THE CHRYSLER SERVICE DEPARTMENT HAS NOT ASSURED ME I NEEDED. A FRONT END ALIGNMENT DONE IN NJ AND A "BYPASS" FUEL PUMP ADDITION DONE AT LUSTINE?? I FEEL LIKE CAR HAD A HEART ATTACK BECAUSE OF A COMPUTER SENSOR ISSUE. NOW THEY SAY ITS SHAKING AND I NEED SPARK PLUGS AND THE DASH IS LIT UP BUT AFTER THE ADDITIONAL $3310..THEY ARE STILL NOT SURE WHAT'S WRONG WITH IT OR WHY IT SMELLS OF GAS EXCEPT GAS IS ON THE SPARK PLUGS AND SHOULDN'T BE AND NEW ONES WILL 'POSSIBLY' GET ME CLOSER TO FINDING OUT THE ISSUE(S) ON MY 2012 DURANGO. $325 NJ $476? LUSTINE BYPASS $310 LUSTINE SPARKPLUGS NOT PAID FOR YET TOTAL $1111 BUT WE STILL NOT SURE WHAT'S WRONG.... THIS IS CRIMINAL. *JS

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

AT ABOUT 54K/56K MILES THE AIRBAG AND CHECK ENGINE LIGHT BEGAN TO GO ON AND OFF. WHEN I GOT IT CHECKED THEY DID NOT REPORT ANYTHING OUTSIDE OF AIR IS SYSTEM BUT THAT WAS COVERED IN THE DIAGNOSTIC. THEN THE CAR WOULD MAKE SUDDEN JUMPS FOR NO REASON, AIRBAG AND ENGINE AND BRAKELIGHTS REPEADEDLY CAME ON AND OFF. WHILE ATTENDING MY NEPHEW FUNERAL I GOT IT CHECKED SINCE I WOULD BE ON THE ROAD FOR NO LESS THAN 4 HRS. I LATER FOUND OUT THERE WAS A BREAK RECALL ONCE I GOT THAT FIXED (16 DEC) THE DASH WAS FLASHING EVERYTHING AIRBAGS, BRAKES, ENGINE. ONCE I PARKED THE CAR THE NEST DAY IT WOULD NOT COME ON. A JUMP DID NOT WORK. HAD IT TOWED AND TOLD IT WAS THE FUEL PUMP SYSTEM FOR A CAR JUST A LITTLE OVER TWO YEARS OLD AND THAT CHRYSLER WAS ONLY PAYING FOR 2011 DURANGOS FOR THIS ISSUE. SO I AM PAYING IN LESS THAN A WEEK OVER $800 FOR AN ITEM CLEARLY THATS AN ISSUE AND WAS TOLD I SHOULD HAVE GOTTEN AN EXTENDED WARRANTY TO AVOID NOT PAYING FACTORY DEFECTED EQUIPMENT. DISSAPPOINTED AS I ALWAYS BUY AMERICAN BUT CHYRSLER JUST LOST A CUSTOMER AND GAINED NEGATIVE ADVERTISEMENT. *JS

TRYING TO START VEHICLE AND WILL NOT START, WHEN I TURN THE KEY IT WILL WANT TO START AND GET STUCK IN A STARTING POSITION, BUT NOT START. I HAD TAKEN IT IN TO A DEALERSHIP AND THEY SAID THEY FIXED IT, BUT AS SOON AS THE NEXT DAY, IT DID IT AGAIN. THEY WANTED ME TO TAKE IT IN AGAIN AND LEAVE IT THERE FOR ANOTHER WEEK, I DON'T KNOW ABOUT OTHER PEOPLE, BUT I DO NOT HAVE AN EXTRA VEHICLE AROUND TO USE TO GET TO WORK. CHRYSLER/DODGE DEALERSHIPS SHOULD HAVE LOANER VEHICLES OR SOME KIND OF DEAL AT A RENTAL COMPANY FOR THEIR CUSTOMERS. PUTTING US OUT OF A VEHICLE IS JUST NOT RIGHT! I CALLED AGAIN TO THE DEALERSHIP AND NOTIFIED THEM THAT I WILL DROP OFF MY VEHICLE TODAY AND THEY SAID THEY WOULD NOT BE ABLE TO GET TO MY DODGE UNTIL SOMETIME NEXT YEAR IN THE SECOND WEEK. NOT COOL!!! HE SAID THEY HAD OVER 195 VEHICLES AHEAD OF ME........WHAT DOES THAT SAY ABOUT CHRYSLER/DODGE! (VEHICLE MILEAGE IS APPROX., PAPERWORK IN VEHICLE). *TR