2013 DODGE DURANGO Complaints

The contact owns a 2013 Dodge Durango. The contact stated that while operating the vehicle, the battery warning light illuminated. The contact stated that after restarting the vehicle, the seat belt and ABS warning lights illuminated with a burning odor inside the cabin of the vehicle. The vehicle shutoff and failed to restart. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 185,000.

The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Dodge Durango. The contact stated that while the vehicle was parked, the driver's side headrest deployed prematurely. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,820.

The active restraint in the driver’s side headrest deployed on it’s own without the vehicle being in a collision.

Vehicle was parked and engine off. The driver’s side head restraint deployed suddenly and almost hit me in the face. When I looked inside, the plastic hooks that hold a metal pin in place had broken off.

The contact owns a 2013 Dodge Durango. The contact stated while driving at an undisclosed speed, the battery warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the alternator was overcharging and needed to be replaced. The vehicle was repaired; however, the failure reoccurred 3 months later. The vehicle was taken back to the independent mechanic, where it was diagnosed that the alternator and the battery needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 14V634000 (Electrical System). The dealer referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist, and they could not sell the parts for the recall repair. The failure mileage was approximately 140,000.

Took my vehicle to 1 dealership to get fixed they said they couldn’t do it because my vehicle was too old and wouldn’t be able to find parts. Took my vehicle to 2 mechanics shops that said they could fix it. Insisted I need a wire harness AFTER completing other work they thought would fix it. My daughter came to visit and I told her what was going on. She began to look through wire diagrams of the vehicle and noticed the TIPM being a common factor in the systems that were effected. She took my VIN and noticed a recall that has not been addressed. I bought this vehicle not long ago from an independent dealership… I don’t understand how it is legal that neither vehicle maintenance facility informed me of the open recall that has yet to be perform on this vehicle. I don’t understand how it is legal for a DEALERSHIP not to inform me that a recall has yet to be address with this vehicle. Yet for every-time I get maintenance the VIN is to be recorded… So as I’m trying to fix the vehicle mechanics enter this vin sees a recall that could very well be related to the recall and do nothing but charge me for parts and don’t even inform me? How is any of that legal!?

BATTERY LIGHT CAME ON ON FRIDAY NIGHT. STARTED MY CAR SATURDAY MORNING TO LEAVE AND STARTED SMELLING AN AWFUL SMELL SO SHUT MY CAR OFF. I REPLACED MY BATTERY IN THE SAME SPOT MY CAR SAT (IN MY DRIVEWAY). MY HOOD WAS UP STILL AND THE ALTERNATOR WAS BURNING AND SMOKING. I SHUT THE CAR OFF. ON SUNDAY REPLACED THE ALTERNATOR. THOUGHT ALL WAS WELL. DROVE THE CAR 5 MILES DOWN THE ROAD AND THE BATTERY LIGHT CAME BACK ON. I PULLED OVER AT THE LOCAL STORE AND MY CAR WOULD NOT START AGAIN. TOOK THE NEW ALTERNATOR OUT AND TOOK IT DOWN TO WHERE I BOUGHT IT TO HAVE IT TESTED. IT TESTED GOOD. I REPLACED IT ANYWAYS. PUT THAT ALTERNATOR IN. STARTED CAR. BATTERY STILL NOT CHARGING WITH NEW ALTERNATOR IN. LIGHTS, WINDSHIELD WIPERS AND ALL CODES STARTED GOING CRAZY IN THE CAR. THEN CAR DIED AGAIN. MONDAY MORNING, REPLACED THE BRAND NEW BATTERY AGAIN. NOT CHARGING. TOOK CAR TO SHOP FOR DIAGNOSIS. ECM/PCM BAD AND NEEDS REPLACED. ALTERNATOR FRIED THE ECM/PCM. WHILE DOING RESEARCH FOUND RECALL T36. MY VIN DOES NOT FALL UNDER THIS RECALL. MY CAR IS THE SAME YEARS AND MODEL BUT MY VIN IS NOT. MY ALTERNATOR ALMOST STARTED ON FIRE ( WHICH THEY DO NOT SMOKE AND SHORT THINGS OUT) TYPICALLY UNLESS THEY HAVE ISSUES WHICH OBVIOUSLY THE MANIFACTURE KNOWS ABOUT. I BELIEVE THAT MY CAR SHOULD FALL UNDER THIS RECALL AND DODGE AND THE RECALL COMPANY DOES NOT WANT TO HELP OR HELP ME UNDERSTAND WHY IT WOULDNT. I UNDERSTAND THEY ARE JUST DOING THEIR JOB. PLEASE HELP ME GET MY VIN ON THIS RECALL AS MY BATTERY, ALTERNATOR AND ECM/PCM ALL HAVE AND NEED TO BE REPLACED DUE TO THE ALTERNATOR SHORTING OUT AND WOULD HAVE STARTED ON FIRE IF MY HOOD WOULD NOT HAVE BEEN UP AND ME WALKING IN FRONT OF MY CAR AND SEEING THE SMOKE COMING FROM THE ALTERNATOR. DODGE IS WAITING FOR THE PART TO COME IN NOW TO REPLACE THE ECM. THANKS FOR YOUR TIME.

It is believed after Dealer inspection/investigation that there is a problem with 2 ignition modules. The reason we took it to the Dealer is because the vehicle randomly turns off - lights, engine, everything - while being operated causing significant risk to any occupants in the vehicle. The issue was replicated and recorded on a flight recorder installed by the Dealer - paid for by the owners. The vehicle was inspected multiple times over the course of almost a year to replicate, analyze and identify the issue. There were check engine lights that came on and we had those reviewed but no issue was identified. These occurred before the vehicle started randomly turning off.

Not to sure but sometimes my suv cuts off with no warning when I’m driving or stopping I have no check engine lights on or anythjnf