DODGE Complaints

I purchased a brand-new 2024 Dodge Durango that has had an unresolved front-end noise since purchase. The service manager and two technicians confirmed hearing the noise, but the dealership and manufacturer have not been able to identify or repair it after multiple visits.The vehicle has also had loose bumper hardware, missing clips, loose hoses, and a defective roof rack. I am concerned this may be related to the suspension or steering, which could pose a safety risk if parts are loose or failing. The vehicle is available for inspection at any time.

The left turn signal not working properly. When I put my left turn signal the amber light front of the truck not working instead the high bean works as turn signal also amber running light not working. Is so frustrating getting pulled over by a cop for that reason!!!

On March 25, 2025, the windshield in the vehicle spontaneously cracked, while parked and unattended, beginning from about midway down on the driver side A-pillar. This seems to be a known and repeated issue with windshields on the Dodge Challenger. Inspected by the dealership who stated that they had seen the issue before and agreed that it was obviously not struck with anything. Dodge (Stellantis) denied warranty claim.

Door lock actuator on passenger sliding door beginning to make noise before it likely will fail and not automatically lock door as vehicle accelerates. This is a recall item on the two prior years of this same vehicle.

I was driving in the vehicle to put gas in, all of the sudden, i heard something snap and felt something hit the back of my head really hard. I felt disoriented as I didn't know what had happened. When I stopped and look at the seat, I noticed that head rest had deployed suddenly without warning and hit the back of my head. There was no accident that should have caused the head rest deployment. I sat there disoriented and started getting a headache and my neck started getting stiff. It's been a week since it happened, if it doesn't go away , I will be seeing a doctor as the pain comes and goes.

Power steering leak, started in cold weather. Found other 2018 models have had a recall for the same issue - but my vin is not listed. Yes the vehicle can be inspected. No I’ve not had it looked at, I’ve been refilling the power steering fluid regularly and it leaks out. If the leak persists and the power steering goes completely out while operating it could put myself, passengers and others at risk. No warning lamps. I just noticed the steering was difficult.

The active headrest failed. It is a safety issue due to it failing out of nowhere with no signs of an issue. It broke free and pushed my head forward aggressively causing neck pain. I am a licensed mechanic and verified the cause of failure.

I am writing to formally request assistance regarding a persistent and unresolved issue with my vehicle’s Uconnect system, which has now escalated into a serious safety concern. I purchased my vehicle in April 2022. Within two weeks, I began receiving an error message stating: “Uconnect Box requires service. Please visit an authorized dealer.” Since then, I have brought the vehicle to Cutter Dodge Honolulu on multiple occasions, beginning on June 1, 2022, to address this issue. Each time, I was informed that the error was due to a pending software update and that no immediate fix was available. Despite repeated service visits, including 6/30/22, 8/18/22, 11/22/22, 6/13/23, 9/1/23, 10/25/23, 12/14/23, 2/1/24, 10/3/24, and most recently on 5/22/25, the issue has never been resolved. I consistently reported the Uconnect error, and each time, I was reassured that an update would eventually be released. I trusted the expertise of the dealership and continued to follow their guidance, despite the inconvenience and growing frustration. On [XXX], during a routine oil change and inspection, the situation worsened significantly. My entire radio system and associated safety features, including lane change alerts and front braking warnings, ceased functioning. I was referred to another location, where a technician (Mark from Store #45473) informed me that the entire radio system needed replacement. However, I was told that my warranty had expired, by only 77 miles, and that I would need to contact Customer Care to seek authorization for repairs. Since then, I have attempted to reach Customer Care at 800-334-9200 multiple times, but I have been repeatedly transferred and disconnected without resolution. I am deeply concerned that despite reporting this issue consistently since 2022, no action was taken until my warranty expired. I now face a situation where my vehicle is not only unreliable but potentially unsafe. The lack of functioning safety features and the ongoing Uc INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR

The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed low speed through a parking area, the passenger's side seat headrest deployed inadvertently and hit the passenger in the back of the head. No warning lights were illuminated. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. After investigating the failure, the contact related the failure to Chrysler Campaign Number: X88. The manufacturer was not notified of the failure. The failure mileage was 100,000.

The contact owns a 2019 Dodge Charger. The contact stated that while driving at an undisclosed speed, the front end of the vehicle started vibrating. Additionally, the contact stated that the front passenger's side tire had sustained a blowout. The vehicle was taken to an independent mechanic where it was diagnosed that the front alignment of the vehicle had failed and needed to be repaired. The vehicle was repaired; however, the failure recurred. An unknown dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 143,000.