DODGE Complaints

I got ZD1-00000 recall procedure done at Joe Cooper Dodge of Shawnee 4940 North Automall Dr. Shawnee, OK 74804. Recently I noticed my blower had started to perform rattling sounds, so I opened the glovebox, inspected the blower and found one little screw inside the turbine. I wondered where it should be screwed, so I looked everything around and realized the passenger-side airbag is screwed on 2 screws instead 4 like it was designed. I am not in a position to make technical conclusions but looks like probably the serviceman who performed the airbag recall procedure gave up screwing all 4 screws. So, I called to Dodge Contact Center (FCA US LLC. Case #[XXX] and asked what they thought about this. Susan, the lady I talked to said they are basically not responsible for the recall procedure performing quality and I should ask for help from Joe Cooper Dodge of Shawnee. I declined any contact with Joe Cooper Dodge of Shawnee as far as in my opinion they neglected their professional duties and put me and my family in jeopardy. The point is simple, my intention was not to hide the situation and get a bonus from someone, but to inform the corporation about the possible quality issues with the recall procedure performed by their representatives. I also asked the FCA US LLC. to schedule an appointment with any other dealers to independently inspect the job quality related to recall procedures performed on my car. So, Susan from Dodge Contact Center a representative of FCA US LLC ignored the possible safety issue information that had been provided, she said Case # would[XXX] be closed. She also said the possible safety issues could be solved by another dealer but for the extra fee. FCA US LLC. forcing me to pay for the procedure, which is supposed to be free of charge regarding the Safety Act and Federal regulations. I kindly ask you to pay attention to Joe Cooper Dodge of Shawnee 4940 North Automall Dr. Shawnee, OK 74804. and FCA US LLC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

A stall/no start condition situation occurred while driving, and has occurred a few times over the last couple of weeks. I have had the issue checked by a trusted mechanic, and it was suggested that the power control module(pcm) would likely need to be replaced. No warning lamps appeared prior to the problem, but appeared when the stall/no start condition situation occurred. The most recent occurrance of the problem was on Saturday, October 4th, 2023. I located on the NHTSA website that there is a recall listed, NHTSA Campaign Number: 18V524000, for replacement of the pcm. On 11/06/2023 I spoke with Chrysler support, according to them a recalibration of the pcm was done on 01/07/2021, and they will not support replacing the pcm because it has been more than 2 years. According to the customer rep, the unit was just recalibrated, and not replaced, but the remedy in the recall notice states that dealers will replace the powertrain control module, free of charge.

I had bought my van in August 2022 used from a dealership and was never offered an extended warranty or anything. In January 2023 my 2018 Grand Caravan started making a noise and I thought it was the pulley. Took it to the mechanic and come to find out it was the flex plate inside the transmission. I had that fixed in January 2023 which cost $1000. There was no warning for the flex plate. Then October 18, 2023 my van again started making a noise and driving properly. I had someone look at it and was told it was low on transmission fluid. I checked it fluid on the next day and it was full. Went to drive it on October 20, 2023 and it didn't want to shift and when I was able to go the transmission didn't engage and didn't catch a gear. I was able to get around the corner and I had to pull off the side of the road. As I pulled over the transmission light ha come on. I had it towed to the mechanic shop and he confirmed that the transmission is shot and needs to be replaced.

The heat stopped working so i replaced the blower motor and blower relay the heater switch and still have no heat. The wire gets hot to the touch. The heater only use to work on high then all of a sudden it just stopped all the way around

Fuel pump is inoperable due to cheap make(plastic). Leaks out at the top due to the lid and gas comes out thru there right underneath of where my children sit.

As I was driving in March 2023 every light on the dashboard came on in the car. The car started shaking, the engine was very loud, the car speed slowed down than stopped, as I pressed the gas the car would not accelerate. After the car was parked overnight it started than I drove it to a Dodge dealership for repair, after being at the dealership for 7 days nothing was found by the technician to be wrong, the problem never happened while it was at the dealership, so I took the car. While driving the car for 7 months after the issue when I would drive up hills, I would have to completely press down on the gas to make it up the smallest hills. I didn't have any other issues until November 3, 2023, I was driving down the street and the same thing happened again. All the dashboard lights came on the car started shaking and the car speed slowed down eventually stopping.

The driver side headrest was deployed (I was heading to work when I opened the door to get in the van, I noticed the headrest was deployed). The vehicle was parked in my driveway all night and had not been in any type of accident. It is available to be inspected. Had I been driving when it deployed, there’s a strong possibility it would have caused an unsafe driving condition and/or an accident. I have searched for a recall, but there isn’t one. However, other Dodge caravan drivers have reported similar incidents with their headrest deploying for no reason. The component has not been inspected yet, as it occurred just today. No warning lights or signs were present before the deployment (the night before when I parked it).

The rear tail light(race track light) has lost its seal and water has protruded the sealed of the LED tail light causing disruption in the light functioning properly. I have taken my vehicle to the dealership, it does have an extended warranty from Mopar on the vehicle, but the dealership will not cover. The replacement cost of repairing the rear tail light. The dealership informed me that this was a reoccurring issue for Dodge Durango‘s. I am concerned that the tail light will completely fail, and I will be involved in an incident due to the driver behind me not being able to recognize my vehicle with the tail light not functioning properly..

The contact owns a 2010 Dodge Caliber. The contact stated that while making a right turn at 10 MPH, the vehicle kept turning. The vehicle was steered into a parking lot where it was observed that the passenger’s side front axle had separated. The vehicle was towed to an independent mechanic where it was diagnosed that the cross member needed to be replaced due to corrosion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 125,000.

This is the second report I have put in. I have found some information since the first report I have a problem with my transmission on my Grand Caravan. There is a recall for vehicles built between 7/31/15 and 4/18/2016 and is the R/T trim package. I found out that all the Grand Caravans have the same engine and transmission in them. I would like to know why the they only say the R/T model when my vehicle falls within the specified dates. Did they pick the R/T model because they sold the least amount of those vehicle in the dates listed? I am not the first person that has had the same issue as me. Can someone explain this to me?